Red Robin review: Failure of hostess to accommodate

Greensburg, Pa Location: Upon entering this location the Music was so LOUD that my husband and I both noticed the excessive volume. Then, when addressing the Hostess I requested to be seated in a location which would be a distance from a large group of elementary school students. NOT because of the kids but between the volume of the music and the children, I was unable to process conversation due to a hearing deficit. When directed to the table she seated us beside the twenty plus table of children. When I declined the table and requested another area she informed me the other area was closed. I agreed to be seated understanding conversation as a couple would be limited.

However, when my husband was seated the table was wet and his jacket became wet as well. At that point we both stated "let's leave". The waitress was very apologetic, and clearly, she was not at fault. As we passed the bar area, which was obviously much quieter (barring the music) I observed several tables without patrons and needing to be cleared. At this point anger took over. Your Hostess is poorly trained. Her customer services skills need to be upgraded. All that needed to occur was for the Hostess to inquire if we would prefer to wait for a table in the bar area, and either clear the table or request protocol for the restaurant to clear the table. We were neither offered this option at the initial seating nor after I expressed not to be seated at the table offered. This is customer service!

We travel a distance by choice to patronize your restaurant. We like the food and the service. The volume of the music has historically been loud but seems to be your policy. When Patrons are clear what is acceptable and necessary it should be easy to accommodate. At the least acknowledge the request and discuss the options. We were willing to wait so that we could enjoy the dining.