Red Roof Inn
Reviews and Complaints

We stayed at the Red Roof Inn Amarillo West on Friday August 31, 2018. Our confirmation number was [protected] for a king bed. The room we were initially given, rm #234 had not been cleaned from the previous guest staying there. The bed was unmade and there were dirty towels on the bed and in the bathroom. I called the front desk and Edward apologized and gave us another room, #133 This room was a double queen room. This room smelled moldy and I killed a cockroach crawling on the ceiling and another bug in the bathtub. The bed my wife tried to sleep in had a bedbug in it! She was awakened by being bitten by a bedbug. I talk to Edward to see if he had another room and he said no. He said I had to speak to the manager Michelle and she would be in Saturday afternoon. I stayed in the room, I was exhausted from working Friday and driving 6.5 hours from Dallas to Amarillo. My wife packed her bag and slept in the car. I called to speak to Michelle and I was told she wouldn't be in due to personal illness. I've called 5 times trying to speak to her and I left my name and phone number each time. She has failed to return any of my calls.
This was the worst hotel stay I've ever experienced! I would like a refund of $77.05

I stayed at the red roof inn in Carrollton my upon getting to my room it smelled like someone had smoked pot in the room and the bathtub was clogged. After I reported this to the front desk the manager charged me $200 claiming I was the one who smoked in there.
When I called to rectify this the person on the phone said there was nothing I could do other than talk to a manager but there was no manager there.
I am a retired federal law enforcement officer with a active security clearance and I still get drug tested regularly to maintain my current job and clearance
If these charges are not reversed immediately I will be disputing them with my bank, filing a complaint with the bbb and leaving negative reviews of this facility on trip advisor, and Google travel

I stayed at the Red Roof Inn on August 23 2018. The hotel was on Wilde road Pensacola Florida. We arrived at 4:30 pm after spending 12 hours on the road. The receptions was very nice and check in was very quick. However when we went to our rooms the one room smelled like wet dog and smoke. I went to talk to the receptionist and was told that there were no more rooms available. So we decided to just deal with it since we were so tired. Checked out the next morning and after arriving home 8 hours later my daughter in law received a call from the manager (TJ) that here room smelled like smoke so he was charging us another 250.00. This was the same roomed that we had complained about when we check in. It took over a week to get back in touch with TJ because it seems that he either doesn't work a lot or he doesn't want to talk to customers that he has cheated out of money. I will never stay at another Red Roof Inn and I will make sure to spread the word about your dishonest pratices.

Hello,

My name is Sergio Armendariz. On August 17 I stayed at the Red Roof Inn Tucson North Marana located at 4940 West Ina Road, Tucson, AZ 85743 Checked inn around 11:00 PM

The person in the front desk was very rude and didn't know how to check us in. I paid the night and he said the system was not working and it took him over half an hour to give us the keys but not after he made me pay the room again because according to him the payment did't go thru. People that arrived after us had to leave because this person treat them very bad and didn't explain what was happening. Now my bank is charging me the room twice and the hotel hasn't answered my emails.

Can you please help?

Thank you,

I CONTACTED MR. PATEL REGARDING THIS ISSUE THE DAY AFTER THIS OCCURED JUNE 22 AND SEVERAL TIMES SINCE TO NO AVAIL. BELOW IS THE ORIGINAL EMAIL I SENT AND NEVER GOT A RESPONSE.
RED ROOF INN MACON, GA
2720 RIVERSIDE DR
MACON, GA 31204
CHECK IN 6/21/2018 78.98
RESERVATION UNDER ADAM POSAN
MY NAME AMANDA POSAN
[protected]
1407 WILSON RD
KNOXVILLE, TN 37912
**REQUESTING REFUND ON THIS HOTEL STAY IN AMOUNT 78.98***

Mr. Patel,
My husband and I checked in arpund 2am this morning at Red Rood Inn in Macon, GA. We were not pleased with our stay at ALL. Here is what happened.

1. Originally in room 602. We discovered the following : BLOOD on the sheets(highly unsanitary and disgusting) the TV not working, and hair/dirt on bathroom floor and shower. ALSO, the A/C was not on and it took almost 45 minutes to get the room cold( it was extremely HOT in there)

2. We change rooms to 600 its now almost 3am and this room also didn't have the A/C on and took almost an hour to cool this room. It was very unpleasant and we were exhausted but could not sleep due to how hot the room was. The TV also did not work in this room either so we ended up just laying there. waiting for it to get cool. Again, the bathroom had hairs and the counter was dirty. The floor in the bedroom also made our feet black due to the floor not being cleaned.

We were appalled and dissatisfied and disappointed in the cleanliness and quality of these rooms especially when we are paying for a room we were in less than 8 hours.

I look forward to hearing back from you.

My wife and I stayed at the above establishment 8/17-19/2018. I have stayed at Red Roof Inns before (we have a very nice one here in Coldwater, MI) and they have always been a good value in the past; so much so, that my stepdaughter, her fiancee and their two young children decided to stay at the same location since we were all in the Detroit area for a convention. One of the cleaning crew was kind enough to get us a couple of extra pillows for our stay, even if one did appear to have a cigarette burn in it.

Aside from there being no elevator the building was nice and our room seemed nice and clean with all the amenities, although there was no way to have both the mini-fridge and microwave plugged into the same outlet at the same time due to the plugs being too big for both. My wife then tried to get onto the internet but was never able to connect with her laptop but she was able to connect with her phone.

The problems came on the next day-the stopper for the bathtub did not come open part-way, it came out all the way and was the only way for the tub to drain properly. We left for the day and when we returned we found the following: the trashcan was still full, the bed had not been changed nor even made, the coffee maker had not been replenished and the floor needed either a sweeping or a mopping. There also was no "Do Not Disturb" sign but fortunately the room next door had two on their handle so we borrowed one.

Needless to say this was the most disappointing stay I have ever had at a Red Roof and I am also sending a hard copy of this message to corporate in Ohio. My stepdaughter had her own list of complaints and will probably be sending you a similar message separately.

We reserved a room for sat august 4, 2018, when we arrived and checked in the door would not work you were able to open the door without a keycard when we complained the manager said it's ok we have security cameras in the hall! we were not willing to leave our things in the room if the door didn't lock and in no way would we sleep without a door that wouldn't lock. We were givin a new room but there were issues first of all i am 100% disabled with my legs and back so i can't climb stairs the mamager stated thats all i got so i got upstairs with lots of help, we freshened up and turned the air conditioning because the room was very hot, after cleaning up we left our room to go to the state fair, when we returned the room was very hot again the manager said thats all we got, the vent in the bathroom didn't work either, it was a miserable night we brought our fan so that at least that curculated the air a little, there was no handicap parking and the wheelchair ramp was blocked. I understand things happen but this was unexceptable, and the front desk employees were very rude at first they said i couldn't leave my wheelchair in the lobby we folded it up and put it out of the way, i have never complained about a hotel but this was unbelievable. I do hope things get resolved.

I am a resident of Springfield Ma.. stayed at wilkes Barre Pa with my Three children for a family function stayed a night, and will never stay here again. I'm usually not the one to complain but the room we stayed in was musty smelling and the room was not cleaned good at all.. moldy bathroom air condition and the beds were not made properly the comforter was dirty and the bed skirt as well.. my mother and sister stayed in one of the rooms and the celling in there room was chipping.. it's disappointing that the employees who work for the company are letting it go to [censored]...

I was getting out of the Jacuzzi at the front face where the sign is suppose to be sturdy and not slip but it had came off the tub and I stepped on it and slipped onto the floor and injured my right knee. I had to call the front desk to get help up and she came but she didn't help me get my clothes to the bed where she helped me move to and she didn't ask if I needed anything

I was waiting on the night audit so I could get some fresh towels but instead I'm watching her stuffing an envelope down her pants.When I asked for towels she caught an attitude and told me they don't have any and she's to busy.For a worker to just steal is very unprofessional.I asked to speak with a manager she said he was out of town.I wrote a note for him to call because of me seen his employee stealing

I stayed at red roof in round rock tx for about 3 month's during this time nobody ever cleaned my rm changed the bed linen I asked for clean towel n linen I changed my own bed moped n cleaned my own rm took out my trash. I checked out Mon Aug. 6 out clean sheets pillow cases cleaned rm better than was when I checked in. On thurs Aug 9 I co my credit card n red roof took off 60.00 with out permission I called asked speak to my they where not there to to the hotel n talked with front desk was told I suppose to stole 2 dirty pillows n the window had a crack which was there when I moved into rm n only a [censored] couldnt see the old water stain in the glass. I am 58 yr 8 old lady I was only in my rm to sleep . I got off work at 10 Don't party I wrote them a whole letter still nothing from my . will never stay again n calling better business on them also for stealing my money without permission over dirty pillows. I should get pd 3 months of cleaning detail for doing every thing housekeeping got pd to do n didn't. Don't stay there the 3rd floor smells so bad of weed that people smoke the stair well had piles of dog shot there for 3 days people stepping in it. I found a needle outside by my car told front desk about all this n they didn't do a thing about it.

We stayed at the red roof inn in orange park, fl the weekend of July 27. We had booked for 2 nights but only stayed one and asked for our money back for the second night. Check in was after 3 we arrive at 330 and are told to come bk in an hr. We do, I'm told at ck in that there are no towels in the room someone will bring them up shortly if no 1 does, call the front desk and she'd bring them up immediately. We run up to our room and crash immediately. Wake up an hr later, there's been no towel delivery. I call the front desk clerk who is immediately irriated and tell me they'll let housekeeping know. 2 min later front desk calls bk and says, housekeeping delivered towels. I said no we haven't left the room, no 1 has came. Fast forward 5 min, the front desk clerk is at our door with the housekeeper. No good evening, no anything just points at me, looks at the housekeeper and says, is that her? He shrugs. She looks at me and says he said he gave u towels. I said no 1 has been here. So invite them in to take a look. Of course, the stupid towels were in there as he'd delivered them as we walked up from ck in. I hadn't even looked becAuse i was led to believe it'd b sometime before any1 cld bring them up. She went on to say they had a strick 2 towel per day, per room policy. Fine but man it felt like we were being called out over 2 stupid towels. Poor customer service. I apologized (which she accepted and did not apologize to me for any confusion). I let it go.
Meanwhile if u look outside, u legit see people pulling up to lower rooms where someone quickly comes out of a room, they exchange something through the car window and run bk inside and it happens repeatedly. Obvious drug deals.

Day 2 we r letting our dog potty, away from pavement by a tree off in the cut. I said a few feet away (poop bg in hand) while my husband allows him (leashed mind u) to finish. Just as he wraps up i hear someone yell, u better clean that [censored] up (yes actually says [censored]). My husband says, excuse me what did u say? The guy says, i said u better clean that [censored] up. I said hey man, I'm standing here poop bag in hand. I'm getting it now. My hubs asked why is it any of his business, who is he. He replied, I'm the guy that's gta clean it up if u don't, i work here. My husband told him he cld watch a bit before he jumps to conclusions and also he doesn't have to b an [censored] about it period. The guy bows his chest up and walks away.

We drove around a bit and decided to come bk and ask for our money bk for night 2. We r refunded but told there is manager to speak with. I've called 2x and he's never"available."

Do not stay at red roof inn orange park. Rude workers who apparently take things personally and know nothing about customer service, not to mention the uncertainty and danger of being around drug deals.

8/7/18 - I placed a reservation at the Red Roof Galveston Beachfront location in May for an August arrival. Upon arrival (Sun 8/5/18 at 5PM) I had to wait in line for 45-60 min only to find out our room was not yet clean/available. We returned at 7PM and finally got into our room about 7:30PM. We had 4 in our resv but only 3 towels, the toilet tissue was not refreshed nor were there any facial tissues in the room. I was able to get additional towels and tissue from the cleaning staff the 1st day. For subsequent days, I had to go to the front desk for an extra towel.

The pool has been closed several times due to the forecast of rain. Rain in Galveston is frequent. There is no lightning protocol being followed but the local weather "forecast" is used to close the pool. At the time I went to the front desk there was no manager available to discuss the situation with. Further there is no franchise information posted for consumers for me to locate contact information. When I requested the Corporate phone number, the staff had to look on-line to find a number. I was provided [protected] which I found out is a call center for Red Roof reservations, not customer service. When I called, the reservationist provided [protected] as the customer service number.

My wife and I travel all over the world and just returned from Maui. Our hotel during the Hawaii trip had our reservation information and room keys readily available. They had obviously been prepared ahead of our arrival. My check-in took less than 5 minutes. They spent another 5 minutes giving us an orientation of the hotel and its amenities. Our trip to Galveston was to share some of our travel experiences with 2 of our younger grandkids. I used to stay at Red Roof during my business travel to the SEATAC area back in the 80's. So I felt comfortable with the accommodations at Red Roof. However, the hotel in Galveston is not representative of what I believe Red Roof wishes to portray to the public. It appears my observations are not unique. You might look on Travel Advisor for other reviews. Although this franchise is across the street from the beach, this time of year, a lot of children and young people prefer the pool. Although, I recognize safety is the predominate concern, weather forecast should not the method by which pool closures are determined.

Overview: The staff, although friendly, may not be sufficiently trained or have the resources needed to handle customer issues. Pool closures should be based on actual sightings, and lightning detectors, not weather forecasts that may not be current. In rooms that feature multiple beds, an odd number (3) of towels does not make sense.

Red Roof Inn (596031)

We are avid, long distance, motorcycle riders. With that being said, we have stayed at thousands of motels over the past fifty something, years. On the 24th of July, we checked into the motel listed above. The room was filthy. The tile looked as if it had never been cleaned. The bathtub was so dirty, we did not take a shower. Several lights were either broken or the bulbs were blown. We asked to see the room, prior to renting. The owner gave us a card, but didn't tell us how to use it. It was the first time we had seen a card that you wave in front of the door handle area. All of the curtains were wide open so you could look inside. I believe he didn't tell us because he didn't want us to see the room's condition. This was the first time I did not leave a tip, usually ten dollars. We are beginning to look at other motels, instead of Red Roof. So very disappointed.

I checked into my room Saturday with my boyfriend because he is from Marion County and I have roommates at my apartment so we always get a room there or out Hurstbourne. When we got the room we left and went out as we came in we were deciding to get into the bed when I rode the bed back I screamed out loud because I thought he was playing a prank but he was already getting into the shower and had no idea what was going on. There was blood on the bed on top of the bed sheets smeared and on the side I took multiple pictures and called the young lady to come to the room she could not come upstairs so I walk down the steps to her. I was very polite never rude never yelled on top of I was told they did not know when they could give my money back because they had no cash but I paid in cash

ed Roof Inn motels is our facility of choice, when travelling with our pet. The rooms have always been clean, the staff pleasant and accommodating, even charming, shout outs to Tinton Falls, NJ.
This was our 1st time booking at the Williamsport, MD motel, July 21, 2018.

Our reservation was made online for a weekend getaway in western Maryland, over 100 miles from home, for a Queen Size bed. We paid in advance of viewing the actual room .
Upon arrival, the bed was not as pictured. It was a smaller, full size bed. I explained to the receptionist, this is not what I ordered online. Her suggestion was to pay an additional price for a larger bed. I refused.
The receptionist called the onsite manager who arrived in the lobby, screaming and yelling I was not staying, he was kicking us out. I then asked for his name and informed, I was calling the corporate office. He refused to give his name, telling me if I called corporate, he was calling the police. I encouraged that he do that.
The manager made a false 911 call stating, I was making threats and needed to be removed.
I immediately called the corporate office, the customer service department explained there was nothing they could do until the next business day, two days later.
The Washington County police arrived, spoke to the manager, who is of East Indian heritage, lied, telling the officer I was screaming and making threats. I told the office that was not true, also, I recorded my interactions with the staff, before he arrived. The officer explained to me there was nothing he could do, and suggested I called the corporate office.
I did contact the corporate office, who took my complaint, informed me if I sought legal counsel, they were not willing to help resolve my concern. Nor was the customer service agent willing to provide the name of the manager, or the owner .

We are a mature, interracial couple. I am certain we were racially profiled by the onsite manager and were dismissed by the Red Roof corporate office, who explained, the facility is franchised, which I felt was an excuse to dismiss their liability, as well my complaint as a consumer / guest .

While driving from LA to a Texas I decided to stay at the red roof inn in El Paso because in the past they have had amazing service, when I got to this one there was a line of 5 people and 1 person who looked bored handling them, I
Go and get my room which is the very last room of the third floor and get told as I am walking away, the elevator doesn't work, so I ask for a room Lowe and get told they are full booked, so I go and get my stuff and head up the stairs, there I find an old couple slowly dragging here luggage up the stairs and offer to help, this was because the man sitting st the desk was " to busy" with no one even there,

When I got to my room I freaked, the walls were dirty toilet was not cleaned and had piss on it the shower couldn't hold pressure and the room smelt of mold. I went back down to ask about it and told there was no cleaner there and then I asked if I could just refund the room to go somewhere else
And was told no... being short on cash I stayed there and left early in the morning. I slept in pants and a sweater because even the top layer of needing had black spots on it. I made sure to take pictures of the room showing some really nasty floor walls and restroom and even a spot on the wall covered with some kind of red sticky stuff

I stayed in your Tucson Location near the airport last night. It was the worst hotel stay I have ever had in 58 years. We checked in . Got our keys, went to our room only to find the floor was dirty( leaves, dust and even a deodorant cap still on the floor ) . We had no shower curtain or towels in the bathroom. When we called the front desk they said someone would bring it right over, Maid knocked on the door. I answered it. She handed me the shower curtain for me to put it up. Then told me sorry we don't have towels. OMG how the hell am I suppose to shower? I just got off a hard days work. All I wanted was a shower...and forget about a swim in the pool cause not only was it covered in palm leaves, but the water was green. Upon going to bed I pulled down the bedspread..the sheets had not been changed. Nasty Nasty Nasty! I choose this location because was near to my jobsite. NEVER AGAIN! People don't waste your money staying here, I would have to say it is a one star hotel. It is time to get the department of Health to look into this .

We booked a king room we got in there and the room smelled bad. (Cortland NY) I opened up the sheets and there was a huge pair of men's DIRTY underwear in our bedding! The smell was disgusting. We went down to talk to someone and the handed us new sheets. They never offered us another room or offered us money off of our bill. I cleaned the entire room because it was not done. I tried talking to the maid but she didn't understand me! The guy said "yeah she doesn't speak English" then walked away. I asked for a new sheet on our third day there and she kept giving me the wrong sheet so I showed her with my hands that I needed a big sheet then took her and showed her the bed size. Needless to say 30 minutes later we got a sheet.

Upon arrival at Red Roof Inn #401 in Hershey PA. The front desk agen was busy swimming and unable to check me in for a period of time, when he finally did, he was barefoot and frustrated I interupted his little swim. He did not greet me, but told me I had "no reservation". After showing him the confirmation number he again stated I had none. Im not sure how but after I asked if he had a room, and if not I would gladly go somewhere else, he came up with a room. He was rude Nd disrespectful.
Upon entry into my room, I found, blood splatter on the walls, room needing major maintenance, dead bugs in light fixtures, and BLACK MOLD atop the shower, that was attempted to be painted over. Later we called for towels and were denied, and told if we wanted them we would have to come get them.
Red Roof Inn has ignored all my calls today, disconnected my call once, not returning it, than just plain not answering the last attempt.
I have pictures of all issues, and will be forwarding them to multiple media and Health Department personel.
I am disgusted