Red Rooster Foods
Reviews and Complaints

To whom this may concern,
My son who is 16 years old, approached the Manager at Red Rooster 115-129 Mt Alexander Rd, Ascot Vale VIC 3032 about a month ago advising he was interested in casual work. He handed over his resume and advised that he was interested in taking orders or serving. My son was called to start a trial about 2 weeks after visiting and placed in the kitchen to cook, even though my son had no previous cooking or kitchen experience. He was told that they needed cooks. My son was not provided with any official cooking or kitchen training. He had literally stepped off the street into a Red Rooster Kitchen without any training. The manager (Mina) kept yelling at my son, telling him he was too slow and had to improve if he wanted more shifts. My son did not know how the kitchen worked or how to do things properly, so he would ask questions. Which I think is standard, considering there was no training offered at all. No safety training, no bio hazard training, no cleanliness training, absolutely nothing. When my son did ask questions, Mina would just raise his voice and get angry at him. Instead of taking the time to explain how things are to be done, Mina would just get angry and do things himself and not explain any processes. It was quite interesting though, as Mina wouldn't raise his voice at the other cooks who were Indian, and Mina is of Indiain heritage as well. This is clearly a from of discrimination by the manager Mina.
When my son began work on his first shift, the staff were all Indian and were all speaking in their native language and my son had no idea whether they were speaking about him. He came home completely disillusioned with his new casual job. How is a 16 year old boy meant to learn how to cook when he has literally stepped off the street and placed in a kitchen to cook and the manager has provided very little guidance and no training? My son did not join the army. He didn't need to be treated like he was worthless and that is how Mina treated him.
This evening, Mina told my son that a new cook was joining him and that my son could learn something from him. This is not encouraging. Whilst the two cooks were there, the manager noticed that my son was just standing in the kitchen as my son was waiting for some food to cook. Mina told him not to stand there and do nothing, but ask if the other cook needed help. My son did so, but the other cook did not need help. My son advised me that he was then asked to wash dishes, , which he did. Mina has advised him that at my sons next shift he will be alone and expected to prepare all foods, wraps and burgers. My issue is that if this is my sons 7th shift in the kitchen and he has just spent over an hour washing dishes, how is he meant to be able to deal in the kitchen on his own for 3 and 1/2 hours on a Saturday night? He is still not confident in the kitchen considering the lack of support he has had to succumb.

Mina has this all wrong. I feel Mina is incapable of providing the appropriate assistance and guidance for a 16 year old Australian citizen. He has been demoralising my son. This is not what I expected from management at Red Rooster. I think Mina should attend a Managers course on how to treat people with respect and ensure he provides appropriate food handling and kitchen safety training prior to placing a teenager in a kitchen to prepare food.

I am extremely disappointed in having to hear that my son was being yelled at every shift. Sure, he is no whiz in the kitchen, but he didn't ask to be employed as the cook, and he was grateful for the opportunity, but wasn't expecting to be disrespected the way he has been while working there. My son requested to serve and take orders, which is what Mina is doing, and if he is so confident in the kitchen, perhaps he should be doing his own cooking.

I would like this complaint to be made clear to Red Rooster. My son will be giving up this casual job as the treatment at Red Rooster can be described as nothing but appalling.

Could someone please go in and have a look at you restaurant at Jimboomba it is a filthy mess mouldy bread rolls the chips are reheated and the chickens look like pigeons from the car park. I have spoken to other people in my community and they said that it has gone down hill big time. So if you don't take my complaint seriously I will go to the Heath Department but, I think it's only fair that I give you the opportunity to investigate this problem for yourself.
Thank you for allowing me to have my say
I look forward to hearing from you
Bev link
[protected]@bigpond.com

Dear Red Rooster
On Thursday night 04/10 around 9:15 pm we dropped in at the Red Rooster in Campbeltown and there was a store eftpos issue.
I found out later that I was billed twice for the meal.
I have since rang the Campbeltown Store, spoke with Aiden, he recognised the issue & i emailed him a copy of my credit card statement showing the double billing as requested.
I have now emailed him twice with no response
Could you please arrange for my credit card to be reimbursed
Regards
Michael
[protected]@gmail.com ([protected])

Hi I just purchased your $30 pack chicken chips coleslaw gravy also the extra garlic bread coke and separately I purchased large buttermilk chicken, the food couldn't be eaten it was so overloaded in salt the chips and chicken were disgusting it was like the salt shaker lid fell off onto food coleslaw was drowned in dressing and was not fresh.
This is very disappointing as you ring complain and spoken to rudely generally this has always been good store but recently store standard has dropped.
I ran chooks so are fully aware of the standard food should be served at
Thank you Tina clarke

Ordered food @ 7:07pm kept getting manage telling me it's coming than they couldn't found my address to deliver
Told me they were not going to deliver after waiting 1hr and 37mins
Not happy didn't get food and my a rooster royalty manger was very rude at the end lucky I didn't pay on my credit card it was cash on delivery
I need someone to get in touch with me asap
Please call me on [protected] verity wilks

I went through drive thru on Saturday night 13th October 2018 as i was sick and couldn't be bothered cooking. I ordered the family pack which consisted of 1 whole chicken, peas, gravy, bottle of drink and medley of vegetables (Baked potato, pumpkin and carrots), I also ordered the donuts with caramel dipping sauce. We had to wait about 10 minutes for something to be cooked. While I was waiting I noticed at least 4 delivery cars sitting in car park. They brought order out to the car and i started driving away and I heard someone yelling so I stopped and this young guy came running up to my car saying i'd forgotten something, which was the peas and gravy I thanked him and drove home. When i got home and emptied the bag I realised that they hadn't put the vegetable medley in the bag, so I called the store I spoke to the guy who had chased me with peas and gravy. I told him that they hadn't put the vegetables in the bag he replied that he did't see them on the bench until he got back after chasing me out the drive way with the other stuff they had forgotten to put in the bag. He asked me if I could come back to the store to collect the vegetables and I said no i'm not feeling well enough to make the 25 minute round trip, I said could they deliver it? He said no all delivery cars are out! So he said the only other option is that he can give me 25% of my next meal. I said no thanks I won't be coming back again and I hung up. But the more I have thought about this the more annoyed I am getting I spent just over $40.00 for what chicken, peas and gravy and when I complained he had absolutely zero concern, I was going to just let this go but i'm sick of forking out good money and not getting what I paid for. Also the cinnamon donuts tasted like oil filled chips so i'm guessing that they are cooked in the same oil as the chips. They were inedible, so what a monumental waste of time and money that was, I would have at least expected Red Rooster to deliver the vegetables with a bottle of drink or something for my inconvenience or replace the whole meal at a later date the fact that they have absolutely no regard for customer care is dumbfounding since we are the ones who allow these companies to profit. They should also be aware of the power of negative social media. I just want what I have paid nothing more but they could't care less they already had my money.

Hi my name is Yana,

I ordered Red Rooster at around 7pm tonight for delivery as I do every fortnight. I could see the products on the website for whatever reason so I just quick ordered my last meal which was fine. I then decided to call up the Blair Athol store to confirm my order due to the website and spoke to a woman who said she was the manager for the night on the 19/09/18 but wouldn't give her name and she went through the order with me but she didn't understand what I was trying to say so I got a little frustrated as I kept repeating what I said, I never swore or got nasty with her as I have a witness to confirm that but my tone of voice wasn't happy, she then asked is there anything else she can help me with after we finally confirmed the order was there and correct and all I said was yes please ask them to have a look and fix your website and she totally hung up on me.

Then 20 minutes later a man who also wouldn't give me his name rings from [protected] which is the Blair Athol Store number, now he tells me that they will not be delivering our order to us tonight and when I ask why he wouldn't tell me, so he continued to tell me that they are not delivery but I asked again as to why and they wouldn't tell me, on the third time with me asking why not, I then heard him say to someone in the back ground "she just asking why". Then I said well I am going to contact head office and complain about this and all he said was your are more than welcome to do that on our website and then he also hung up the phone.

Seriously what annoys me the most is she as the "Manager" in a management position who sets examples for her staff didn't give me the common courtesy to call me herself since it was obviously her decision to the reason why and to let the customer know but decided to me in my opinion a coward and got another staff member to call me, also the fact that it took them 20 minutes to tell me they are not delivering is unacceptable because I could have ordered from somewhere else in that time frame, which I will be doing from now on as this was the last straw as I have had minor problems with this store before with getting wrong orders, items not be available after ordering from website, food being delivered almost cold as well as late.

I do hope something can be done about this store and its staff because its completely ridiculous to cancel an order for not a substantial reason and just for her pettiness and pathetic behaviour.

I am available for any further information/enquiries on this matter and I am contactable on numbers [protected] or 08 [protected]

Right at this moment on TV, FB, your website and instore you are offering $5 Rippa deals. No where on any of these advertisements does it state only before 4pm. I arrived at our local store tonight (Marsden 4132) at 6.51pm to purchase 8 x $5 Rippa deals and was refused. I was told this offer is only valid before 4pm. I showed them the advertisement on FB, website and their store and asked them to show me where was this in the terms and conditions or anywhere for that matter. They told me it just was and not on offer after 4pm but couldn't show me it anywhere. I asked to speak to the manager and was given a supervisor who all he could tell me was it was only on offer before 4pm. I was told by a young girl (staff) who rudely interrupted the supervisor and talked over the top of him, it was on your sign out the front of your shop and they can do whatever they want in their store. Now if she was the manager then why hide away in the first place until she decided the supervisor couldn't deal with this and why not identify herself as the manager or whatever she is. Absolute appalling conduct if she is in fact under the supervisor and very bad management skills if she turns out to be the manager. She told me it was clearly stated on the sign/banner out the front of the store. I went and looked and no it is not. I took photos to confirm what the sign says and it has the same terms and conditions as all the other advertising about this $5 deal. Not a single thing anywhere about before 4pm. False and misleading advertising is just not on. Now while I do fully support a stores right to decide what they will offer and when I do not support false advertising nor out right lying to get customers in. While we were waiting to order and after we had had to order completely different to what we had expected we heard at least another 9 customers also told only before 4pm and not available now. What a wonderful gimmick to get customers under false pretenses. I was told by a young girl (staff) who rudely interrupted the supervisor and talked over the top of him, it was on your sign out the front of your shop and they can do whatever they want. Now if she was the manager then why hide away in the first place until she decided the supervisor couldn't deal with this and why not identify herself as the manager or whatever she is. Absolute appalling conduct if she is in fact under the supervisor and very bad management skills if she turns out to be the manager. She told me it was clearly stated on the sign/banner out the front of the store. I went and looked and no it is not. I took photos to confirm what the sign says and it has the same terms and conditions as all the other advertising about this $5 deal. Not a single thing anywhere about before 4pm. False and misleading advertising is just not on.

Order number 2030838
This order was freezing cold when it arrived and we did not get any chips in the kids chicken drumstick meal.
There was also 2 chocolate mousse ordered and we received only 1

I'm very disappointed as I immediately called the store but no one answered and I had to leave a message.
Due to this I had to go out of my home to get further food for my child.

Not a very good service

I ordered delivery on the 4/9/18 now I've been online and checked prices from the quarter chicken for $5.99 the regular chips for $3.49 and the huwian mega meal for 12.99 now I ordered 5 quarter chicken and chips and 1 huwian meal which in total without delivery came to $60.39, I got charged $81.94 so does that mean delivery to a house no more than 5 minutes down the road is $21.55 I'm absolutely disgusted the Chicken quarters were pathetically small with a handful of chips oh and my so called mega huwian box had no pineapple fritters.I want a refund on the overcharges that is just complete dishonesty and I did call the local store and she was very rude, saying she wasn't interested in discussing the matter.
Very annoyed and will take this matter further if I must.
Lisle

On the 8/9/18 i got 2pcs of chicken and ordered a potato n gravy a large one but I got the gravy less the potato in it
For that order it cost me $15 for a crap meal and not correct meal so I'd greatly appreciate the manager contact me asap plz

Cheers brad keesing
P.s. this is the second time this company has pissed me off Allso they dont give u a spoon or hand towels to use after u eat
The store is deception bay one on bailey rd cheers

Red rooster at Mount Sheridan is poor all round, previously I have been over charged and when I went to talk to them your state rep happened to be there and I got a free lunch, under consumer laws I should have been refunded the full amount of what I spent in the first place, I gave them another chance and spent $30 when I asked for the loyalty points I got told by manager to get them another day, so I've kissed those points good bye, so my family has not been back

My disappointment and concern is I have purchased 1/2 chicken and chips from the Mornington store on two separate occasions receiving Luke warm chicken and chips. The chicken served in this manner is a health hazard.
On both occasions the chicken box is limp which is an indication that the chicken has been sitting in the box for sometime. I know this for a fact because red rooster has been my favourite takeaway for many years therefore I know after sometime the condensation causes the box to go limp, same with the chips.
On returning home from my drive thru purchase last night, 2 minute drive, the box was limp! I took one bite of chicken and almost had to spit it out, luke warm again.
I purchase red rooster at least once a fortnight and have never experienced what The Mornington store serves.
The drive thru sign is hand written, which made me think this store is unprofessional and the owner obviously does not spend money on repairs and maintenance.
I request a refund if the $15 purchase please.
I also request you investigate what Mornington's procedures are and possibly check their warming ovens are in order.
You will see from the photo attached the chicken skin is soggy

Went to Forest Lake Red Rooster. I waited 2 mins to be served by anyone even though I could hear voices inside the kitchen. Once I had order, I waited another 5 mins to be given my purchase, while the girl served a car driving through, that came after me. By the time she decided to serve me, my chips were rudely slammed on the bench and then she just walked away, with no thanks etc. Needless to say, by this time, my chips were cold. I won't ever shop at Big Rooster again at all after that!
It was not busy. There were only 2 other customers in the place already eating and there was only one car that drove through.

Today I purchased a Classic Roast from the Port Macquarie store and never have I had such a disappointing meal so bad I threw most of it away . The girl preparing the meal just threw whatever in burnt and over cooked potatoes was the majority of the vegies, small burnt pieces of pumpkin no carrot and all with a who cares less attitude, when saw her dishing the meal i thought it was no wonder I got what I did . Shame on you Red Rooster I have always loved your Classic Roasts but no longer, what a wast of money your advertising is when your workers have a could not care less attitude,

Recently I was in your Kallangur Store on a short lunch break. I chose Red Rooster because I was limited for time. I ordered a small chips, to which I had to wait a good ten minutes before I got them. I was remiss because I did not open them until I was back at my car which was around 3 metres from the shop. Upon opening the chips I observed that the container was only 3/4's full and I found the chips to be almost cold. I chose Red Rooster in preference to Kentucky Fried as normally the chips are very tasty. I may of only chose to eat chips, but I felt that should other patrons experience the same incident. You would certainly lose patronage. I would of taken the chips back had I had the time.

Thanking you

Carol

I bought a cheese burger meal from a red rooster food van at the claremont show grounds perth wa on sunday 12th august while attending the pregnancy, baby and children expo. We left the grounds and headed home after we received our meals, as i went to eat the burger i notice that there was something wrong with it, i then opened the burger to find that there was no meat in the burger. As we has already left we were not going to go all the way back and pay to get back in to get a new one.

Dear Sir / Madam,
I've been a fan of Red Rooster for years and never sent a letter of complaint like this to a company, but after last night I really felt I should.
One of your products has been steadily declining in quality for a number of years - I'm talking about the simple Rooster Roll. It's not what's contained in the roll, but
how it's prepared.
I was driving back to Melbourne last night and stopped in Cranbourne at about 10.00pm get get some long overdue dinner. I ordered a Rooster Roll. At least I think
that's what it was. What I received was a hot, soggy mess that looked and felt like it had been dipped in a bucket of boiling water. I promptly threw it out.
At the risk of sounding naive, could I suggest that Red Rooster invest in a number of those "fast toasting" units that they use in "Subway"? I understand that a
Rooster Roll probably goes from frozen to microwave, but another 15 or 20 seconds in a "fast toasting mating" would make it actually edible. I'm sure grateful
customers would endure the extra waiting time. On the plus side, I'm also sure that you could use it for other items & it would increase sales substantially.
Just a suggestion.
Thanks for your time.

I ordered a blt wrap tonight from red rooster Box Hill North & pulled 2 hairs from my throat. We also ordered 2 chilli slaw wraps with no cheese and both came with cheese. Our son is allergic to dairy. We called to complain & the lady was rude and said it was hard to believe there was hair in blt wrap as only males were in the kitchen. She was rude and un- apologetic. We spend just under $100 in this transaction & had to throw a large portion away. We get Red Rooster every Saturday night & am utterly disappointed. I will not be ordering red rooster again any time in the near future. Well done guys you just lost yourselves a high paying regular customer. All it would have taken was an apology.

I have one doubt regarding red rooster silencer...
Is red rooster silencer is of two model steel and stainless steel...and what are the costs of them
I have purchased in Vijayawada...I have observed that for red rooster silencer the end part is curve in shape but the one I purchased was in circle shape...so plz say me that is it a red rooster silencer or not that I had purchased...