Redbox
Reviews and Complaints

I tried to rent the DVD movie "Red Tails" on Thursday June 21 after receiving a promotional email showing that the movie was available at Redbox kiosks. Unfortunately the distribution of this title was not to be found at several locations (I tried 3 and gave up). An hour and some gas wasted chasing around and no movie tonight. All of the kiosk locations I visited had this title shown on the new arrivals promotional display attached to the machine. But when you scroll thru the menus, it is greyed out unavailable, both DVD and Blu-Ray versions.

It appears Redbox is over-committing their release dates and/or their kiosk distributors aren't getting titles delivered by their release dates. When you get an email displaying a new title as now available, I expect to be able and find that movie within my area. Or at least a way to know if a particular 'box has it or not before I commit a special trip to find out it isn't there, even after searching online first

We have been a long time customer withe Redbox, we are very displeased withe their customer service. One time we rented a game reserved it online and had to drive 5-10 miles to pick it up. Once we got home and opened the case there was no disc, it was just a copy of the label. So, we called Redbox to inform them of the issue, they showed no empathy they wanted to just refund us the money we were charged for the game rental. We were inconvenienced and thes is how they treat their long time customers, so I spoke to another representative and they gave us five promo codes, which as of today we have not use them yet. My wife is so upset we them she refuses to do business with them. Well, today May 18th which is my wife birthday, I talked her into renting a movie and game from redbox, so I reserved another game online and my wife decided to rent a movie at another Redbox location. She drove seven miles to another Redbox location, when she picked up the game this time she opened it up. They got us again this time they did not have the label they just had the barcode label, where the system scans once you return the disc. She called and told me what happened, I immediately contacted Redbox, again being inconvenienced driving out of my way and then having to wait on hold to speak to someone. This is my wife birtheday and we wanted to relax, thank goodness she had the movie in the case and we were not scammed with the movie. The supervisor I spoke to was very unempathetic when I inform him of the issue, he replied "Well how do you think we feel we lost $60." First, of all this should have never been said to a customer, it is not the customer's fault that the company suffered a lose. He said I will just give you three promos codes, I refused to accept them, I just told him to just refund my money, I am going to contact their corporate office. have attached a picture that my wife took from the incidence that occurred today, as you can see from the picture they tried to tape the barcode together and there is a slight opening, my wife immediately returned it back to them.

I rented 4movies from our local redbox kiosk. I returned it the 2nd day, so I should have only been charged the initial rental charge plus one more day. I called first chatted online with a costumer service rep. and that was NO HELP! and then I called in. I spoke the the rep and she told me that I didint return any of the movies ever. First of all if I didnt return them then why am I calling And so I then went on to talk to a supervisor and he was really no help, didnt even want to hear it and basically said I was lying.

He told me there is nothing I can do about it because there was no issues with the kiosk at anytime before but I think nothing is guaranteed and just because there was never a problem with it before that doesnt mean that there will never be one, it is just a big box and people are always messing with them and things do happen. I have now contact my bank about this and everything will working itself out. This is fraud anyway you slice it, they charged my card and then refused to correct the issues not to mentioned the poor costumer service they have.. NEVER USE REDBOX.

Your better off paying for NetFlixs at least there is no late charges and you get charged on price a month, What is $15 compared to $1.20 for every movie you rent. You will save way more and able to watch even more movies for less than Redbox and you only have to go as far as your mail box. Or even better is paying that $4 or $5 your tv company charges to pay per-view movies…. No gas, no walking, no hassles, no reps, and no fraud charges plus redbox leaves you open for identity theft. What a joke I WILL NEVER BE RENTING FROM REDBOX AGAIN !

I rented 3 movies from a local RedBox, returned them after one night, and just found that they charged me nearly $80.00 for these movies. After going back and fourth with them over about a week, they kindly credited me for half of the charges. After telling them that this did not satisfy me, as this was their fault and not mine, I have received no return response from them. Which seems to be par for the course after reading what's happened to a lot of other people. I will be calling them today for the remaining balance, and if they don't take care of it, I'll be heading to my bank. Never again will I be renting from RedBox.

On April 29th, 2012 I rented 1 dvd at a local Food Lion Red Box, swiped my Visa card and received my rental for $1.31. Then I decided to rent 1 more dvd and swiped my Visa card again and this time it charged me $2.62. It actually charged me twice for the first dvd. Incidentally, when I got home to watch the first movie, it was not even the movie that I ordered. Now my predicament is I am now going to return my 2 movies, and I bet they are going to say I need to return 3. NOW WHAT AM I SUPPOSED TO DO. I wonder if Food Lion has a surveillance camera that could proove me right.

Yesterday while reviewing my bank statement online I noticed a charge to my account from Redbox Rentals. I have been using their services for many years now and never thought of keeping tabs on my returns but now beware. I called the Company and spoke with a customer service lady Amber and she looked up my rentals. First she said that it was 2 movies that show that weren’t returned. “The Devils Own” and ” The Greatest Movie Ever Made”. I said no to her that I did return them I rent several movies a week.

Then with her research she said “Oh I do show that we now have them, it was the movie Jane Ere that we don’t have I said no I returned that as well. I asked to be put through to a Supervisor and talked with her. She said that she can see by my excellent record that she would credit my checking account back.So the next day which is today Tuesday Oct.11th, 2011 I went online to check my bank account balance and noticed that not only my account doesn’t reflect the 28.00 in return but now they charged me 50 something on top of the 28.00 from my account.

I called again and asked to speak with a Supervisor her name is Lori. She told me that I owe for the movies that I just mentioned. Yes I was pissed and expressed my self so. She had a too bad so sad attitude about the situation. I asked to speak with her Supervisor and she said that “he doesn’t get on the phone with customers!” So now I have nearly 90.00 stolen from my account which I can do nothing about until they take the money from my account then I have to file an complaint action through my bank which is Chase to get my money back from these Crooks. I calculated that I rent over 250 movies from them a year.

NO MORE the buck stops here! So far they show over 170 movies for the year 2011. They I found have many flaws in their rental system. why do they not have their machines print you out a receipt when you rent and one when you return the movie for your safety and records. You cant rely on them sending you a confirmation letter receipt on a regular basis. They have lost a VERY GOOD Customer! It’s back to Block Buster for me. Hopefully they won’t go out of business like the rumors were awhile ago!

Over charged, scam, Red box billed me on Saturday 3/17/12. I returned the videos on 03/19. Then they charged me for additional two nights, should have charged one additional rental night. Their new policy is to refund the first night within 24 to 48 hours. I am wondering how many thousands of people they are holding funds in their bank. How much money is being held in redboxes accounts with this tactic.

I had rented redbox movies more than 100 times. Last night I tried to rent two movies, the machine took my credit card number, zip code, and email address. The movies never dispensed. I called the 800 number, the associate was clueless, rude, and kept telling me I had reserved the movies on line, and he could only issue a one day credit. I NEVER GOT THE MOVIES, and now I will get charged $24.99 EACH for movies I never got! This was more than a 30 minute ordeal in the cold night and snow, and his comment to me was "that's not my problem". Wow. DON'T TRUST THIS COMPANY WITH YOUR CREDIT CARD NUMBER, THEIR CUSTOMER SERVICE IS A JOKE...btw...in the half hour I was there, with the computer screen frozen on their machine MULITIPLE customers approached and said the same has happened to them, and the machine is broken a lot of the time. WHAT A RIP OFF...

MOVIE WAS RETURNED- 26 DAYS LATER WE WERE CHARGED FOR THE MOVIE-CALLED CUSTOMER SERVICE AND THEY SAID THEIR SYSTEM IS INAFALLABLE EVEN WHEN I POINTED OUT IT WAS IN FACT SIMPLY A COMPUTER AND DID HER COMPUTER EVER HAVE A "ERROR" AND SECONDLY HUMANS OPERATE PROGRAM STOCK AND INVENTORY ALL THE DISCS!- WAS TOLD FLAT OUT THAT THEY TRUSTED THEIR SYSTEM SO EITHER WE "LOST" THE DISC OR WE MUST HAVE "FORGOT" TO RETURN IT. SHE ASKED IF I WAS "SURE I COULDREALKLY DID RETURN IT" AND MY RESPONSE WAS "AS SURE AS YOU ARE IN YOUR "COMPUTER" NEEDLESS TO SAY WE HAD TO FILE A DISPUTE WITH OUR BANK FOR THE CHARGE- I FIND IT VERY INTERESTING THAT REDBOX ALOOWS MINIMUM WAGE EMPLPOYEES TO MAKE THESE SIGNIFICANT BUSINESS DECISIONS- JUST LOOK AT THE POOPY CUSTOMER SERVICE REPS DIRECT COMMENTS ' ONE OF HER COWORKERS WHISPERED IN HER EAR" THAT A CUSTOMER WAS A "ISSUE" SO REALLY THE CUSTOMER SERVICE REPS ARE REDBOX "RENTAL POLICE" THEY KNOW WHEN YOU ARE TELLING THE TRUTH OR LYING BASED ON HOW MANY ISSUES YOU HAD WITH THEIR COMPUTERS AND WHETHER OR NOT YOU THREATEN THEM RIGHT AT THE BEGINNING OR WAIT A LITTLE WHILE- ENOUGH SAID THATNK YOU FOR CONFIRMING MY DECISION TO NOT RENT FROM YOU EVER AGAIN- OH WAIT- TOO SOON TO MENTION THAT? WOWWW

ok rent 4 movies had promo codes for the movies they was only suppose to take 2, 52 fro me but took 3.62 from me insted my my checking account go under 31 cents very mad did a bbb report dont rent from there because heres how they work they (1) pre authorization your card for 1.26 then when u return the movie say u keep it or two days they run your credit card/debit card for 2.52
thats 1.26 a night i dont like there pre authorization thing not coo will never rent from them again will stick with netfix

I rented two movies from Redbox in September and the movies did not play in my DVD at home. So I returned one of the movies the following day and the other movie two weeks later. when I went to take the movie back the machine would not accept the movie. Here it is two months later and I have been charged for a movie that I feel like Im being accused of keeping and the customer service representative actually accused me of keeping this movie in which I know I did not keep or had a desire to keep. I am very offended by the rep and how he spoke to me about this movie. The customer representative name is Specene.

Rented movies November 26, 2011 and returned before 9 p.m deadline November 27, 2011. Checked my account to make sure I had enough funds to order a pizza and there is a charge of a $1.20 from "SCAMBOX" aka Redbox. I did call cause I earned that dollar and I want it back! I spoke with "Dustin" with a snarky attitude, and I told him what's the charge for when the movies were returned the next day? He says when I returned the movie it was inserted the wrong way and it was later detected and that's why I was charged! Wow.. So, I said to him, so because I inserted the movie the wrong way even though the machine said "thank you" customers get charged for that? I rented three. I told him he better put my money back into my account! Unbelievable. I'm here to say that SCAMBOX is nothing more than a scam. The machine is built to take more money besides what you already paid for. That's how they make their money, its not just on rentals, come on people. That $1 rental has great eye appeal but it's your pockets they are hurting. What's worse is that they somehow have a way to charge your card whenever they want to charge and make a mysterious reason up as to why they did it. My advice, think twice, don't swipe! If you are a victim, get a replacement card so you have peace of mind.

If you VALUE your bank account DO NOT rent from these guys. You will see the many numerous complaints here on this board and my last check they had 671 Better Business Bureau complaints. They are continuously charging our card...and customer service is horrible. We rented 2 movies...and they charged us for 5. We called and after an hour of arguing with them on the phone they agreed to refund 3 of the charges. A few days later they refunded 2 of the charges and they charged us another $1.06! Again, much wasted time on the phone. The ironic thing is it has been weeks since we used them. We have a local movie rental...I am getting a membership. You see, once they have your credit card/debit card...there is nothing you can do and because you do not get a paper receipt you cannot prove anything. You have been warned! If you want to be stupid that is your business...but just read...many have been ripped off for hundreds of dollars. RED BOX MOVIE RENTAL is a SCAM and it is only a matter of time when someone files a lawsuit against them. The only thing is since charges are small it would have to be a class action lawsuit...and then don't expect to get much back. I would be up for a class action suit just to bankrupt these ###! I am posting a sign on all the machines in my town warning people not to rent from them. You should do the same. Attached is what I am posting. Get the word out. Also, it appears a class action lawsuit is in the works: www.redboxlatefees.com

My wife and I rented a video from Red Box back on Feb 21, 2011 and returned it the next day. After checking our bank statement, my wife and I came to realize that redbox charged us $20.14 claiming that we did not return the rental till March 14, 2011. Now, I have rented from them before and have always returned the movies either the next day or held on to it an extra day but never have I ever not retuned a movie for close to an entier month! I called customer service and the lady (Lisa) said she could not help me because I was calling after 90 days. I explained to her I did not notice untill I checked the bank statement (I don't check them every month) and there must have been an issue with the machine. She said that there could not be an issue with the machine and asked if I wanted to spk with a supervisor (Lee). I did and I got the same thing! No help, there machines are perfect, and it must have been my fault. I will never rent from redbox again and I urge anyone that has to make sure you check your bank statements for fraudulent charges from redbox!

I have a complaint about redbox. I have tried to return my rented movies twice and do not want to be charged a third time by redbox for them. I would like the money to be put back on my card please as soon as possible so I don’t get charged anymore. I would try and take it to another redbox but i dont have a car and this is the closest redbox in walking distance to my house. I really hope that somebody can help on this matter thank you for your time.

I too rented a movie about 3 weeks ago. A charge for 25.68 for redbox was posted to my bank account. I called redbox and allison told me a movie had not been returned and that is what the charge was for. I told her it was returned and she told me to check around my house to see if I might still have it and if I didnt she would have a service tech come out and see if it was stuck in the box somewhere. Regardless I wouldnt receive a full refund even if the service tech did locate the movie. As a courtesy she would refund me $10.00. I advised her I would be filing a complaint with the Governors Office of Consumer Affairs. I also told her I would be contacting my bank for a full refund.

She told me to do whatever I needed to do and thank you for choosing Redbox. I told her I would not be using Redbox again! PLEASE DO NOT RENT FROM REDBOX! THEY DO NOT ALWAYS GIVE YOU RECEIPTS SHOWING YOU HAVE RETURNED YOUR MOVIES EITHER. IT COULD HAPPEN TO YOU TOO…

In May I tried renting a video from Redbox fot the 1st time. I returned it the next day. When my credit card bill came there were 2 charges for video rentals one on the day I received it and another on the next day when I returned it. I only got one video for one day. I e-mailed them and was told that they would credit me next video rental. (It would be free).
I rented another video in June for one day and when I checked my credit card account there were 2 more charges for videos just like before. There was no credit listed in the account. Well I WILL NOT RENT ANOTHER VIDEO FROM THEM.