Reliance Communications
Reviews and Complaints

PLEASE CLOSE MY NO:[protected] HURRY UP.

MY NO:- [protected] HAS LOSE PLEASE CLOSE THE NUMBER.RAJEEV

hello sir,
i m vijay choudhary. my mobile no. is [protected].
i dont want any call from reliance company offers and the sms on the mobile
of company.Because i dont no how to operat the mobile on your calls. And daily sms
make me disturb and many times my balance get deducted on wrong pressing of mobile keys.so please stop the company sms and calls except the balance offers.

Whether u stop the calls and sms of company or i change the operater services number.

Thank you.

reliance smart is one of most bankrupt company in india, its customercare people dont know that they are working under reliance smart. It seems that the company is full of thives & robbers

my phone no is [protected] on 12.4.2009 i checked my balance was rs.64and 14paisa.due to no charge of my battery my phone was off on 16.04.2009 after charging the battery i checked the balance, found that is only 14 paisa. i contacted to customer care asked for complaint no but refused.also said that no balance deducted in last 4 days. pl revert back my balance immediately. saibal chatterjee

Sir,
I Mr. Pinaki Paul Complaining against your unnecessary upload of
Relainace Music station without my concern. The fact is that. Suddenly
I got a sms on from [protected] on 12 nov. 2008 at 10:55:12 that "Your
request for Reliance Music Station has been accepted and
you soon will be able to listen thousands of songs on your phone".

After a while I got another that is from [protected] on 12-nov-2008 at
11:03:24 "You have subscribed the reliance music Station
successfully, now just dial 57777 and enjoy thousands of latest and
golden songs"

After that I have call the Reliance Customer care. They taken my
complain and give me a complain no [protected]. They ensure me that they
will check the real fact.

Then I got another sms from [protected] on 13-nov 2008 That "You have
been unsubscribe from the Reliance Music station successfully"

Today is 18-nov 2008 I have again call to Reliance Smart customer care
they told that they have deactivated the music station on 17 nov 2008
at 4:29 pm. And till date I got no refund against this unusual
activities. Again I give a complain by complain no [protected] for refund
of this money.

But after one day they told me that there is no way to refund this money.

Sir how can I trust on this service where I am using this service from
very long time. My trust is going out.

Please do the needful as early as possible.

Regards.

pinaki paul.

[protected]

For emergency Internet facility, I had connected Reliance Smart (my no is [protected]) and had paid three hundred rupees with photocopy of my voter ID on 19th October 2008. I am using Samsung Mobile Hand Set and my model no is SGH- J210. The IMEI no is [protected] 0933731/7. From that day I had repeatedly requested (minimum 30 times I made calls) your Customer Care for sending GPRS settings. 19th Oct was a Saturday, On Sunday I had been asked to made a local call from my mobile and to send a SMS “ALL” to 55100. I did. But still now, after 11 days I had not received any setting or any Phone call from RELIANCE COMPANY! I have been cheated by saying that “We are going to send your settings”. Sometimes the person from Customer Care service said “ sending your setting within 30 mints”/ within 1 hour” or “ You will receive a call from our company within 30 minutes” some time they said “Some problem is there in your handset” Several times they wanted to say the process of setting the ‘GPRS setting’ manually. But it didn’t work out. Once, I thought it was true that there is some problem in my handset. But I have tried from another two mobile handsets NOKIA 6300 and SAMGSUN X 700, and have asked customer care for sending settings. But still it didn’t work out. I know that Reliance has charging me for the facility but I am unable to using Internet facility for your dam system.

I too am victim of the same offer like Vijeta!

reliance lifetime connection is just worst ,,,n pathetic too---b'coz got that connection last year aug'06.

till last month the charges were SMART TO SMART-19P. SMART TO OTHERS-59PAISE ,SMART TO S.T.D-99PAISE...these are just quite OK in previous but from last month the charges were increase without a single update or information , now the charges are ----

30p
1.99p.
2.99paise

its totally more then double,,unbelievable .
that co. suddenly start to cheat the smart users like you & me.. wen i spoke with d customer care exe. abt dis circumstances --they said that this lifetime plans have changed & now if you want to decrease the charges of calls then you have to go thr. the power & all that ..then rechage with top-up & you can go with. & in coming days every old lifetime connection automatically come under this plan. without power d charges will be same as above mentioned.

now, this co. only comes on the way to cheat.

I have taken a prepaid Reliance Smart connection one and half month ago. The number activated was [protected]. But now I think that I have made a big mistake because during this short period my connection has been de-activated four times, without telling me the reasion and presently this is inactive for last eight days. When I ask to the shopkeeper, simply he says that your complaint already made but no action is made. As I am very much frusted with the service, kindly let me know the way to solve my problem.

I was on the phone to Amex trying to figure out what these charges were and found this article while waiting... Thank You!

iam raj from nagapattinam iwant details of [protected] please send the message to my number immedietly

I was a Reliance Infocomm customer having Fixed Wireless Phone (FWP) from 13/03.2005 to 09/01/2006. I got the FWP connection under Plan FW700 in March 2005 with handset code No. LP340E. The phone number allotted to was [protected]. I paid all the bills regularly at stipulated dates. Due to some personal reasons, I offered to surrender the connection as well as handset/accessories on 09/01/2006 at at Reliance WebWorld situated at Kapoorthala crossing (near Sahara India Bhawan), Mahanagar, Lucknow, Uttar Pradesh (copy of receipt of Service Termination Request enclosed). I was assured by the concerned person that the security deposit (Rs. 2000/- only) of your FWP connection will be sent to you within 3 months of date of surrender.

Upon not receiving the security refund within the above said period, I inquired in the Reliance WebWorld as well as at Reliance Main Office at BTC house, Gomti Nagar, Lucknow (UP) in this regard. Inspite of repeated assurance from concerned officers, I am yet to receive the security refund of FWP connection [protected].

I had communications with Reliance customer care at several time point but I am sorry to say that no conclusive explanation was received from that end.

Sub.: Network Problem.

I have a RGSM and a CDMA connection, I am having problem since No both network is available in my area for the past 1 month connection is available on roof top.

Customer care is of no help as they claim that the network is o.k. I Think "The most Third class network in Lucknow U.P. East (CHOWK BAJAZA).

Can you help me, Since other network (Idea [protected]) have no problem.

Reliance officials Visit This Site and they will take some serious actions.

Thanking you,

Mohd Daniyal

# [protected] &
[protected].

I bought a new reliance post paid connection on 16th may 2007 from reliance Web world franchise located at Mayfair office - Hyderabad. My number got activated on 20th may after much delays and request but i didn't get the STD activation from my phone even on 25th may 2007.

I tried to call every concerned person for the getting my STD activated but i came to know that i got a old number which was deactivated 2 years back and now its coming back into the circle as per companies policy. All this was not told to me before i got the connection. It has been 10 days since i got my phone nothing has happened.

Customer beware!

my request is to send hello tune code of
lab pay aati hai dua any how i want it
plzz its my request with reliance co.

please send me the caller tune code for songs

kyoki itna pyar tumse karte hai hum, kya jaan loge from movie kyoki

and

ye tera mera milna from movie aapka suroor

regards,
Manish

dear sir/madam

im syed farooq sending this request 2 u
i want da of lab pe aati hai dua i want da
code of nthis naath any how i hope u will send this or
set this tone on my number plzzzzzzzzzzzzz its my humble
request to reliance co. my mobile no. is [protected]

thanking you

dear sir/madam
my request is to send hello tune code of
lab pay aati hai dua any how i want it
plzzzzzzzzz its my request with reliance co.
im very thankful for it i hope u will send da code
2 me

Me and My big brother using RIM postpaid connection,
but now a days its conffrence system is fail...we r from jharkhand, also customer care number is only for formality... now we (800 customer of reliance india mobile pospaid user) decided to withdraw our connection.

Yogesh kr.

i m tired to hello tune plz give suggestion's how stop this.i m try customer care from two days but there is no one.

sir i want the caller tune code of such songs such as film satyemev jayte (dil mai ho tum) and masti film (dil de diya hai) plz sir say to me what can i do plz help me

madhusudan loyalka

It is 2nd time The Caller Tune is installed in my land line phone ([protected]) automatically.

I have pay the extra cost in the 1st time when they have wrongly installed the Caller Tune in my phone.

But this time I will not pay any extra cost for them 2nd time mistake. If they try to get the extra cost for this Caller Tune then I would take necessary action in border way.

+91 [protected] [censor] my mom she is call girl top rated call girl INR 1000/night

Dear Sir,
My name is Sadique Husain A. Shaikh. I am a Captain in Dubai’s Private Airline. My family is living in Ahmedabad, Gujarat. Now a day I am in Ahmedabad. My father is wellknown businessman here.
Recently, I purchased Reliance WLL ([protected]) on 26/07/2010 from (RELIANCE STORE, MILAP ENTERPRISE, LAL DARWAJA, AHMEDABAD). From 01/08/2010 my phone is not working. I called in customercare they said YOUR DOCUMENTS HAS NOT BEEN SUBMITTED BY RELIANCE STORE. From that date till today my phone is not working. They did my insult saying that You are in BlackList Area.
Daily I am going from Vishal to Mirzapur (10 KM). they waste my time, my money. I made 500 extra as a safe deposit to start my connection as soon as possible. But still I am waiting. Finally today I went store, they refuse to give me my money plus my deposit! Like this they are making joke against us.
Please take Actions against that Store Officer(RELIANCE STORE, MILAP ENTERPRISE, LAL DARWAJA, AHMEDABAD). I am waiting to hear SORRY from that Officers who insulted me and my father. I have large number of circle of RIM users. I can circulate email against RIM to boycott, if you will not take action against that Store Officer. Store’s NODAL OFFICER NAME IS Mr. SUDHIR BHADURI.
My personal number is +[protected]. Feel free to contact me.
Awaiting for your quick reply/ result.
Thanks & Regards,
Sadique husain

shir
.Complaint Please *369*368
thiree week no workn *333 office no answer
Complaint no.[protected]
[protected]
[protected]
[protected]
[protected]
card no.[protected]
mopile.[protected]

shir.
*368*369 to week *333 office no answer in the
complaint no.[protected].[protected].[protected].[protected].[protected].
date.23.9.2008 serial no.[protected] please the arrgent complaint

sir form submitt ho gaya or abhi bhi outgoing calls band hai plz outgoing call activated kar dijye

respected sir i buyed the new mobile connection before 2 months at one year validity but one year validity was expired so i maken that as life time. then reliance web world in kr puram officer said we will send that expired validity amount as your talki time within 1 month but still i did not getted that amount back i informed that to web world also but there is no tresponse

Dear Rukinbhai,
A)This refers to the following Motorola hand set purchased from you approx a week ago from your RTO shop.
The details of the handset are as follows:
Motorola MODEL:W362.
1.RSN NO:RMRHS1500001180, 12 JUN 08.
2.SKUHSMR1401222.
3.SJUG4450AA.
4.HG001184.
5.1HDTSHB1.
B)Please note the handset was purchased in the name & on behalf of my company M/SMOTT MACDONALD, SAKAR-II, ELLISBRIDGE, AHMEDABAD-9.
C)Further, the blank CDMA RIL SIM CARD was also purchased from you.
D)Our Mumbai office has activated my mobile vide mobile no:[protected] & PIN NO:[protected].
E)Now it so happens that after pressing *228 the handset id showing call end signal & is not asking for PIN no.
F)I would sincerely request you to please look in to the matter whether it is the handset problem or activation problem.
Please note handset is abolutely new & purchased from you just ago & has not been used at all since the blank Reliance SIM card was not available.
The same was purchased from you today only and activation tried.The same was shown to you today & you have informed that this is happening because the although the PIN number has been given same is yet to get activated.
G)You have agreed to check and revert on the matter.
Vide a copy of this mail i am requesting our Mumbai office to check up the matter of activation & revert to you/me.
Thanks & regards,
Narendra

RELIANCE MOBILE, PLEASE DONT USE.
MY number [protected]
Get 13-Aug-2008 Automatic disconnect 16-05-2008
Without any reason.
After talk cc say Submit document, Till now i subit my document 3 times. in rajajinagar webworld Reliance.
But no any response or not activate my number.

My mobile No : [protected]. Though all payments are in order the cell phone remains dead. I have been in touch with your office at Armanian Street, Chennai 1 and the only reply I get for the past four days is that "It will be set right in half hour". Please note that if the cell is not activated immeditaely I shall be compelled to take up the matter with Consumer Forum. Kindly acknowledge.

Bupender nath singh
87 cemetry road royapuram ch.13

i have changed my region on 23may08 from punjab to rajsthan but outgoing didnt start
my old mob. no. is [protected]
my new mob. no. is [protected]

I am agree with you. Same is happened with. My home phone is registered by somebody six months back and it reallotted to me by AT&T.

I am telling this fact and asking to help me out but nonsense talks from Reliance. I can't use their service even though I paid for it. This is pathetic.

I think that as the 'quoting' process is done blind i.e. they cant see the condition of your phone, then theyre within their rights to offer a reduced amount.. this is perfectly understandable and i for one wouldnt pay any cash for anything without seeing it first. Do you get notification of the final price before they send money?

hi
very said to inform u that on 23 of i applied for net connection the person came to me and said apko connection 4 din key under mil jayeyga aur chala gaya i paid athe ammount iby check he cleared the check
mr ps yadav after taht he never attended my phone
aur jo number mujhey pata they wo bhi koi theek se respons nahi detey
plese return my checkmy phone number is [protected], [protected]
please look in to the matter and solve my provlem mrs rajni mishra(tripathi)

dear sir,

actually some days ago a reliance broadbad executive came in my office and told about reliance broadband. he told qualities of reliance broadband so we agreed to take connection of reliance. we deposited installation charges rs 500 on 23/08/2008 at thet time and after two days a person came from reliance for address verification and he said ok.

Abhishek sales executive in reliance broadband had given a reciept and the reciepts no is [protected], my office address is RR investors capital services private ltd, G-32 sriram tower 13 ashok marg lucknow.
mobile no:- [protected]
office no- [protected]
but till date neither he came nor any employee of reliance come for installation .

so i request you that kindly look this matter seriously and tell me status of connection .

thanks

abid rizvi

I have taken reliance WiMax connection for last 1 months and as far as i remember I have raised atleaset 20 complaints till now. The internet never works. Once after calling their customer care several times they had fixed the issue and the internet started working for next 30 mins. Then again disconnected and it never came back. Its the worst internet service provider.

Sir,
I am using data card of relience. I want to change my plan. I need unlimited surfing & some downloding. Tell me how i can do it quickly. Can i change my data card plan online. clear that how can i do this

On the evening of 29th june i had contacted Mr. NARANJAN the sales man of the broadband services for the connection. At that day only i have made the payment of rupees 500 to him for the for the further process , he told me that The connection would be installed in my house in next 15 days. After 15 days when i called him, he told me to talk to Mr. VISAL SRIVASTAVA how was responsible for the connection in my area. I had a talk to him & he told me that the connection would be installed in next 2 days, but it did not happened so. I called him after 2 days he told me to wait as he would tell me after few mins. But he did not called me & when later i called him he did not picked up my phone call. I then called the customer care of the broadband they told me to talk to mr. VISAL SRIVASTAVA but he did not picked up my phone. I have my complaint regarding these people when ever i call them they all give me a excuse or rather tell me a lie . For the last 20 days they have not done even a single work regarding this. Yesterday i had a talk to MR.VISAL SRIVASTAVA he told me he did not has the service order, then i talked to the wireman m. PRAVIN he told me he does not has booster, every single person is giving excuses but not doing there work. It has been more than 22 days and yet there is no signs of the connection to my house.

Reliance broandband office in Lucknow is in MAGMUM PLAZA & BTC HOUSE in GOMTI NAGAR, LUCKNOW.

Thank you.

I share the same thoughts for what other poor reliance broadband users are facing, It's absolutely pathetic and very poor services such big indian MNCs Reliance broadband providing to it's customers.

I've been using their services for last 2 months despite i have paid all their bills and dues but there connection never been up. the most frustrating thing is that there isn't any face or counter where you can go and explode your anger. their customer service is really poor must say... I've logged compliant many times and I've given assurance that the problem will be fixed within 24 hours time but none is been done.

Who's ever looking for installing Reliance broadband connection my advise to all those who wants to stay away hassle and money and time wastes than please... please stay way from Reliance!

Same happened to me... I gave my cheque like a month ago. He told that reliance box is at my building's roof, so internet connection will be given very fast within 7 days and till now i haven't heard from anyone in reliance.

After 12 days, . I called him but he stopped picking up my phone and same when I called from some other phone, he said that he is busy and will call back himself.

I think a MNC like reliance has shown what kind of service they really provide.

Stay away from Reliance!

I took reliance netconnect datacard connnection of UNLIMITED access 5 months back of Rs.1500 rental charge. But every month I get a bill of [protected] and when I call their customer service they keep on hold for 15-20 mins and then transfer my call to all useless duffer executives who even dont know to speak english & respect CUSTOMERS VOICE. Moreover they talk in very annoying tone and give useless reasons saying "Sorry for Inconvenience". Even after telling them to discontinue my VAS they don't follow the instructions and keep on charging me for the same...Im really frustrated with Reliance as a Telecom Service company, who doesn't know how to fairly deal with customer & dont have any knowledge about What customer service is all about...

Even I have noticed this problem at too many of these web world centres. They are the most pathetic customer service centres ever. The Web worlds are filled with a bunch of nincompoops, especially the Powai center.

I brought a cell phone from Reliance of Nokia make. On March 28, 2007, they barred my outgoing calls and a week after they barred my incoming calls too. I had brought this cell phone a year ago from Reliance Outlet in Changanacherry, Kerala. I went to them, and they asked me to submit my Photo Identity with two photographs of mine to the kottayam, Kerala outlet. To which i protested and said i had brought the mobile from this outlet. Then they accepted my photo identity card copy without giving any receipt for the same. Today it is the 18th of April, and still my cell is not working.

Secondly, my cell number was put in through a software instead of a card, which i want the software removed, so that i can get rid of the Reliance and get a number from other service providers such as BSNL or Idea. I had asked them to do it and they refuse. Truly, i am fed of this so called Reliance Communications.

Truly Yours,
Abraham Philip

I bought a USB card/internet connection from Reliance. It turned out, from day one, the USB device was faulty, getting disconnected every 10 minutes. I called the Webworld and they gave it to the service center. Even after 10 days, I neither have the device, nor a replacement, nor a refund. It seems I have lost my money. I am ruing why I didn't go with Airtel.

A copy of email to Reliance web World - Powai Mumbai:

I just want to tell you a serious concern ( Not me rather all customers at Powai Web world has the same experience). I took new connection from reliance in mid feb ( Due to high Credibility, and just wanted to propose to my HR for the corporate connection). I gave the docs at time and my previous hello bill was pending, a person came from SRM Parel and took away phone wd due amount.

(1) After going min 10 times to powai center they did not help me even ppl were confused what to do.

(2) I deposited 2000 rs for my ISD connection on 24 feb..no one updated my account and i suffered a lot as i had to make imp calls and i was out of bombay ..i told them veryu specifically that i needed that . And they were just careless.

(3) Then i did my biggest mistake trusting once again on reliance. I took one more connection on that card as Jodi offer. They have still not started my connection from last 15 days as my fiancee is suffering and she has no phone...and i went to powai center min 15 times for this they took all my docs 2-3 times.

(4) Then they sent me to Web world at Kurla road ( Prob Sagar tech) saying that this is Termination center go there and update ur status, that was not even a termination center i bunked my company again went to powai world, waisted 300 Rs in Auto and then they finally they told me that they even dont know what to do.

(5) Finally i made a contact wd Shailesh Attrpura at SRM Yesterday he did some changes in my account and then i again went to Rel powai for the same and i dont know what will happen .

Now listen my concerns ( as i have flooded already )

(1) In this whole process i have faced a trauma and waisted around 700-800 Rs in Auto with bunking my company and going there so many times.

(2) Shiny/Natesh they told me to call my fiancee from Aurangabad to Bombay to take the phone (As mobile cant be couriered) She came and they did not do anything.

(3) Now i had told them i am going tomorrow 16 feb to Aurangabad to give her this cell, and still they did not do anything.

Now i just request you to either take some action, if you are not the right person please forward this mail to right person as i have spent 7000 rs in phone and now no one is able to tell my status of phone? Now where should i go?

Is this the Credibility of reliance?

I have been cheated in a Big way With a Highly Dissatisfied customer experience and i will ensure you that i will never take no further reliance move and no one in my contact will go for Reliance.
Now its enough i think that Court is the last option...

I used to use the pre-paid service of RelianceIndiaCall.com to call India. For the past 3-4 days I just cannot get through to my destination number. On calling the helpdesk they say the destination network must be busy. I used 4-5 different destination numbers on different networks and yet I could not get through. The Reliance system keeps saying "Check your number". Very frustrating. I am able to reach my numbers via AirtelCallHome.com but not through RelianceIndiaCall.com. Anyway, what's more frustrating is that after I call helpdesk they do some tweaking at their end due to which I can reach the destination numbers for a while before the problem re-surfaces. The agent pretends as if nothing is wrong with their network but the fact of the matter is that the network and technology they use is substandard and they mislead clients saying "there is nothing wrong please try again". Airtel offers much better service and I recommend it.

When I registered for Reliance long distance the greeting was just reasonable. However, the current greeting is annoying in terms of content and length. It is a perfect advertisement to turn off customers.

I am not able to login to the reliance India call URl for the last one month.

Comcast is waste cable service. It is waste service.

I am regular customer of Reliance from last 4 years back, my cell no- [protected] It is CDMA, I decided to change the moblile hence purchased RD-6600 Model, *** After purchasing of the mobile Following problems were there a) Battery was not charging fully, b) Tele[phones were dialed automatically & etc. problems, It is shown to Nasik - Reliance customer care - THEY REPLACED THE MOTHER BOARD BUT ANOTHER PROBLEMS CREATED, A)such as bluetooth not working satisfactorily B) Data transfer is not possible C) SCREEN DISPLAY PROBLEM - FREQUENTLY it shown again 2 to 3 times to local kcustomer care but of NO USE .
PL. GIVE ME A FREE REPLACEMENT OR SUGGEST ANOTHER MODEL, I AM READY TO GIVE THE EXTRA CHARGES AFTER CONSIDERING THE COST OF EXISTING MOBLIE.

I AM CONTINUOUSLY TROBOULED BY THIS RD 6600 HANDSET BY SCREEN DISPLAY PROBLEM & OTHER RELATED PROBLEMS.,

I AM RAISING THIS COMPLAINT FORM THE DAY 1, AFTER PURCHASING OF HANDSET, BUT MY COMPLAINT IS NOT RESOLVED SATISFACCTORILY.
TO DAY I HAD SUBMITTED MY HANDSET TO SERVICE CENTRE NO- INO18518MUB00140,
PL. DO THE NEEDFULL.

If my problem is not solved I am going to change another network.
PL. ARRANGE FOR RELPLACEMENT OF HANDSET.
PL. DO THE NEEDFULL,
REGARDS, SURESH MORE [protected]

From 2-3 days there is consistent problem with the reliance mobile service in Mumbai. On dialing a reliance Number a message comes "Network Busy" and the problem more prominent when you try to access the Reliance Number from an Airtel Mobile.

What is the problem or is there any rivalry between the two. Why are the consumers like myself are suffering?Is there any end to this? This a serious problem and calls for "TRAI" to step in .

I want to change my mobile service provider under number potability rules and I had applied for same but Reliance India Mobile is not giving me UPC inspite of several reminders and application.
Please do the needful
HITESH B.DESAI
Mobile No: [protected]

Yes dear friend Reliance GSM (Prepaid) is fraud, they just cheat their customer.
I was a regular customer of Reliance GSM service. For Last 3 Years i have been using Reliance GSM Number. But last few months they are cutting unnecessary amount from my account. First they activate a service without any information, then suddenly they cut the amount from your account. Reliance company is a big cheater. They cheated me many times. They always cheat their customer. Never use any reliance service. I am also using another Airtel number but still i have no complaint against Airtel. Airtel is the best company in telecommunication field. The worst company is Reliance. Never trust on Reliance...

Thanks

Bhupesh

Reliance India — unnecessary balance cutting

http://econsumercomplaints.in/?ptype=preview&alook=1&qid=26764

I am a customer of Reliance GSM service. An amazing fact happened to me from the night of 18.06.08. Reliance GSM service provider has recently launched an offer in which one get Rs.1100/- of talk time against Rs.1000/- of RV. I recharged with the same RV on 18.06.08 (Wednesday) at 13.39 hrs. As promised I got a balance of Rs.1100/- added in my account.
On 19.06.08, at about 09.00 hrs when I checked my account balance, I was shocked. It was unbelievable that my account has dropped down to Rs. 235/-. I was sure that I had not called any one for so long that it would cost for Rs.941/-. I contacted to my customer care regarding this down fall of my account balance. They told that I had talked to someone for that amount. But I was sure I had not. So they suggested to check my dialed list. When I gone through my dialed list nothing found strange. Most of the numbers were well known and of local tariff. Then I checked the LOG MENU, a feature which stores all the data of Voice & Data calls. There I got a strange thing. An ISD number i.e. +[protected] has been dialed from mobile. Surprisingly the number does not exist in my dialed list but in LOG MENU it shows that it was several out going calls to that number. The full details of the call are as under:-
Sl. Date Time of Called Number Called Duration
1. 18.06.08 21.55 hrs +[protected] 21.55 mins
2. 19.06.08 00.34 hrs +[protected] 00.58 mins
3. 19.06.08 01.23 hrs +[protected] 00.59 mins
4. 19.06.08 02.13 hrs +[protected] 00.11 mins
5. 19.06.08 03.04 hrs +[protected] 51.33 mins
In this connection I have lodged a complain in nearest Police Station i.e. Asansol North Police Station whose complain number is, 888 dt: 19.06.08.
Again the same thing happened last night sucking out all the remaining balance of Rs.219/-. This time the calls were made to several different ISD numbers of different durations.
To the best of my knowledge I am sure that these numbers are neither known to me nor to any of my family members.
I contacted to the customer care for several time and inform them about the happenings. But they said they can not help. Even they are not believing on my words. Becoming helpless from all sides I am registering my complain here to get some help. I hope I will not be disappointed.

Reliance Info is the biggest criminal company that operates in India by publicly looting it's customers. We customers started using their service by believing in the earlier good reputation of the company. This is the single mistake that can ruin the peace in your life. It is the duty of us who have faced these problems to warn others from also falling into the same trap

I had taken a simple prepaid connection from them in Jan 2006 and have faced all usual problems above. I would have stopped long ago but i unfortunately bought an expensive handset from them WHICH WILL NOT WORK WITH ANY OTHER PROVIDER.

So here are the problems:
1) They regularly put extra charges like activation fees for caller tunes or extra charges without our knowledge. Most of the time, we don't even realize that these extra charges exist.

2) Accidentally, if we discover this and call customer care to reverse the charges, 99% of the time, they say their systems are down pls call later. After 1 week of calling also this wont change.

Also customer "care" ppl don't care about your problem. Very often you find that after sincerely calmly explaining your problem, there is only silence. Feels like they left the receiver on and went for a coffee and came back. I have never seen another customer service in India do this.

3) Ok, then you think you have to go to the Reliance Web World office to get your problem solved. But when you reach there, you see 100 people with similar injustice waiting for solutions at the Reliance office. You have to wait in the queue for maybe one hour just to talk to someone who has the same attitude as the reliance customer care phone people.

So Reliance Info gives you horrible service and a most stupid customer care.

If you want ulcers, hair-loss, heart attacks, high blood pressure and other diseases from loss of peace, please contact Reliance urgently and get a connection from them.

I wish one day I get Anil Ambani in front of me so I can break his bones with my bare hands...

My wife hold a per paid mobile and on 3rd of April it suddenly had all calls barred and message displaying not yet registered. We contacted reliance web world and they tried but after an hour they said we would raise a complain and someone would contact you on alternative number I gave in next 48 hrs. When I said what do I do during that period if someone contacts me, they said.. Sir we can't do anything..I waited for around 48 hours and then after that I tried reaching Customer care and it was saying that one of our executives would be in touch with you shortly.. but I held the phone on 8th April for 13 minutes listening to all craps then hung the phone.. Next day I again contacted customer care (lucky to get them in 6 minutes and they said that the problem has been resolved on the same day I raised the query. I said that I have not received any calls about the same.. He said may be they didn't contact but anyways you could have called us... which was ridiculous. And the problem with the line was that they were expecting some documents... I said if it was document, You should have sent any message with a time line.. He said yes we could have done.. I said so what do I do now..why should we suffer because of your fault.. He said its not there fault and is customer fault that the document were not submitted. The guys name was Iqbal and was a call center guy.

These useless people ask you to go and submit documents on weekdays and somehow you manage to reach one of the web world and to your surprise, they say sir/madam the problem is not with documentation... We will raise a request and your problem will be sorted out in next 48 hrs... A day later they call you back... (you feel so lucky to have received a call finally) and say sir.. you need to submit your address proof documents.. finally again you submit it and they say it would take 3-4 days..

You go into a new reliance web world when it opened initially, they care about you as a KING but when they have placed there footprints... in the market.. they customer care guys think they are everything and customer has to do what they say...

I am very certain if this type of attitude continues with the companies and you don't have any names published.. whom to escalate when a problem happen.. the customers will be irritated to the maximum extent..

Personally if you ask me .. I feel if I have anyone from Reliance in front of me.. I won't hesitate to slap the person...

Lets see when these useless people get the things sorted out.