RHB Bank
Reviews and Complaints

Salam sejahtera dan salam 1Malaysia,

Nama saya Pn Sa'imah Binti Haris no kad pengenalan [protected]
dan baru membuat permohonan pembiayaan peribadi pada 27.10.2017 di RHB Bank Batu Pahat. Saya dimaklumkan permohonan saya telah LULUS pada 31.10.2017 (Selasa).

Disini saya ingin memaklumkan pada pihak tuan bahawa tujuan saya membuat pinjaman adalah untuk kegunaan perubatan saya. Saya memerlukan wang tersebut secepat mungkin. Saya ada menghubungi RHB Careline namun mereka memaklumkan kepada saya tidak dapat membantu kerana kes saya masih diperingkat penilaian RHB Centre. Saya juga ada menghubungi RHB Batu Pahat dan menurut mereka pihak JPA Pencen belum memberi maklumbalas. Saya ada menhubungi pihak JPA namun jawapan sebaliknya yang saya terima. Saya berasa amat sedih dan terkilan kerana masalah saya kurang mendapat perhatian pihak RHB.

Diharapkan pihak RHB dapat membantu saya supaya boleh mendapat lebih awal wang pinjaman tersebut kerana saya amat amat memerlukan wang tersebut. Mohon perhatian kepada warga emas seperti saya dan diharap dapat bantuan sewajarnya. Sekian, terima kasih.

No hp saya : [protected]

I really dissapointed with your staff at RHB Plentong Branch. I came to the bank to solve my problem regarding to the interner banking.
the lady staff (their desk location is enter from the main door, the first desk at the left side). the girl staff really no manner. I already take the number to solve my problem. and she ask me to login my internet banking ising their PC, but I forgot my password and ask him to give me 5 minute in order to reset my password. I reset my password outside the bank because she told me I cannot use handphone inside the bank. after I complete reset my password and login into my accout, I meet him in order to assist me regarding my problem but she told me the bank already closed and I cannot enter the bank. how rude she is when ahe talk to me. really dissapointed with her attitude in order to entertain customer. with their face without smile and arrogant when talking to cuatomer. then, I call RHB taman molek and their staff so friendly and ask me to come to their branch eventhough they closed already because they said they can help me. I think this is not the RHB fault but because of one of your staff make people think RHB bank is not take care their customer.
I hope, you can take the action with that mention staff who is no manner.

Called you to check ln the status on my loan application on 20 oct 2017 at 10.15am as phone was transferred to an female agent by the name ms amirah redzuan if I have spelt correctly. I told her that I received a missed call the day before as my phone was low battery. I told her I have applied for a loan with rhb and I believe they were trying to verify some details. To my shock and unprofessional manner answer from this lady, she told me if I did not answer my call for the verification, my application will be void! I explained to her that I only saw the missed call notification close to 5pm when I believe at the moment, my phone was encountering some network issues and thus did not able to detect the incoming call from the rightful department. Why is such a prestige company have this type of customer service agent who tried to destroy the good name and branding of the company by saying negative and unprofessional answer to potential customers. Please look seriously into the matter and issue a warning to this ms amerah redzuan from the call center department and she is not helping and professional to handle any kind of enquiry from any customer. Really dont feel the confidence with rhb anymore.

My Abest Sdn Bhd
A/c : [protected]

Complaint on RHB Mid Valley
Malaysia

Unsatisfactory service / not attending to request for 3 months and passing responsibility among colleagues.

On 23 August 2017 sent email to mohd.[protected]@rhbgroup.com
Not resolved

On 18 September 2017 sent email to [protected]@rhbgroup.com
Attn : Ms Gan - superior to Fadhli
Commented that Fadhli is always on medical leave and she will take over the matter.

On 29 September 2017
Telephone conversation with Mr Yeo - Ms Gan's superior, reason being Ms Gan did not attend to the matter. Mr Yeo promised to settle the matter by 2nd week of October 2017.
Unfortunately on 16 October 2017, which is the 3rd week of October there's no news fr Mr Yeo. I called and left a message for him but I did not receive any reply.

On 17 October 2017, 4:15pm
I called to the branch again and spoke to Mr Yeo, to my surprise, he is not aware of the matter.
WHICH SHOWED NON OF THE PERSONNEL IN RHB MID VALLEY IS DOING THEIR JOB WELL. MR YEO ALSO WELCOME FOR COMPLAINT which I'm doing it right now.

I hope that your management will take this case seriously and resolve it as soon as possible as we are being very patient waiting for reply.

Thank you. You may contact me at +[protected]

I have applied rhb Housing loan since april 2017. Untill today 17oct, the loan is still pending for further action. Valuation report already been sent out from valuator on 20th sept and i have also received the copy. Informed by rhb agent that the system has been updated as received but my lawyer mentioned when she asked for withdrawer the officer mentioned valuation report is not received.
I keep asking for the update but there is no responsive respond from them.

Report is not received but we have already asked for few times why there is no responsive action from rhb?
Customer focus is not imply and customer complaint is not handle promptly.

Rhb is the worst bank in the world with bad service! all rhb staff sleeping! nobody respond! especially merchant staff! i have been calling since last month and non of their sleeping staff picking up!03-[protected]/5540/5503. At once i was so luck! finally! one of the sleeping staff answer my call, but she ask me to email to merchant.[protected]@rhbgroup.Com.

Fianlly! i hope rhb can permanently close up!

Hi,

I have been recently contacted by the Collections Team with regards to my outstanding Hire Purchase loan. This loan had been initially taken more than 10 years ago (can't remember exact date ). In 2012, i had sold off the my car to a person however did not perform any name change of the loan, the particular person did not make any payments to the bank as agreed and ended returning the car to the bank. The car was then auctioned and i was notified about a balance sum that i need to pay via letter to my mailing address, however i had spoken to the person who bought over the car from me to settle this to the bank which he had agreed. The bank did not contact me since then till recently.

I was contacted by a few representative that did not have any proper information and was only interested to get money off me, they were unprofessional and rude. There was no intention to discuss any solution, instead i was only being harassed to make full settlement, i believe these calls were made by a 3rd party collections agency. On 29/9/2017 i received a call from an officer by the name of Kamarul who claimed to be from the bank and not any 3rd party collection agency (number 03-[protected]). Kamarul mentioned that my account situation is very critical and need to be paid off, he mentioned that due to the amount outstanding, i will have to pay RM5, 000 and following that i can make an arrangement to repay the balance in installments. He gave an option to pay RM3, 000 in one payment and the balance in another payment. I'm glad to do this arrangement, however i had requested him to see if there was an option to split the RM5, 000 into smaller amounts, as RM3, 000 is a huge amount to come up with immediately, he agreed to appeal this request for me. I was then contacted a few days later just to be informed that the appeal was rejected and that i have to make a full payment of RM 3, 000 by 6/10/2017 or else court action will be taken. I received a follow up call today from Kamarul, i informed him that i'm not able to come up with RM3, 000 in one go and asked if i can write in to appeal myself or if i can speak to any higher authority. I was then passed to another officer (name can't recall) who was harsh and kept on insisting that this was my mistake all along and that no other option can be given other than me making a payment of RM2, 500 today. When asked if there was someone that i can meet directly, there was no option for that as today is the last day and the one way to go forth is to make RM2, 500.

I Am not denying the debt amount nor am i saying that i won't pay, but i'm merely asking for the amount of RM5, 000 to be split into smaller amounts. If the minimum amount that can be accepted is on RM2, 500, then i will make that payment but it only can be done upon my salary at the end of this month (25/10/2017).

Please help to investigate this situation and provide a solution, I will be able to make a payment of maximum RM2, 500 by end of this month and the remaining balance of RM5, 000 by end next month. I'm more than happy to discuss this matter further if need be.

Sir, upon checking my transaction today 22/08/2017 i saw that a transaction from my credit card number [protected] has been done for RM347.40 . i have no knowledge in this transaction to Bergainout [protected], 18666472687GB, my name is Steven Eruthiaraj my card number as above given and my hand phone number is [protected] . I hope you will clarify the matter detail of the transaction . my email is [protected]@yahoo.com . tq

Due to I requested to sent e-statement (credit card) for me from call center 3 times by Jul & Aug'17 (which is i couldn't received any statement from RHB), They said will charge me another RM5 from my husband credit card for additional - 3th request. I feel mad, until now Sept'17, I'm paid for nothing.

On 12/9/17 9.30am - I purposely take leave to visit RHB greentown ipoh branch to help my husband to settle his credit card statement, which is started on Jul'17 & Aug'17 we haven't received any e-statement. I had shown my mail box to branch customer service (malay girl) to proof & she was checked my e-mail address is correct. And she help me to call call-center in front of us to explain this case. she told me that, call-center will call me shortly. Until today 19/9/17, I'm still waiting for their call... I'm very unhappy about this type of service.

Hi, im here t9 make complaint about your call centre personnel being rude to while on call for collection. My acc. no. as follow [protected].
I have met an accident on 13 march 2017 and on medical leave until 14 sept 2017. Im solely depend on perkeso for my income. Every month I have to wait for a pay cheque from perkeso for my living expenses. Altought, I still paid the easy loan as I got the pay cheque from perkeso. So today 7sept 2017, I recieved a call from your call centre and they are pressuring me to pay the outstanding for aug 2017.
Kindly reevaluate the attitude of your call centre personnel to be polite with the customer. Im already told them many time that I will pay the outstanding upon receive payment from perkeso but they still give pressure to me.
Thank you.
Regards,
Viknesvaran. T

Tan/Pan,

Selamat petang. Saya yang bernama sri ganeson a/l nadarajan adalah pelangan setia kepada RHB selama 19 tahun hingga kini. Saya mempunyai akaun semasa, akaun simpanan, pinjaman perumahan di cawangan yang tersebut diatas sehingga tarikh hari ini. Untuk pengetahuan bank, akaun simpanan tetap, pinjaman perumahan (sudah habis dibayar) pernah di urusniaga dengan bank RHB sebelum ini. keseluruhanya, bank mengaut keuntungan lumayan melalui kesemua urusniaga yang dinyatakan. Tetapi layanan juga perkhidmatan di beri oleh kakitangan cawangan amat megecewakan dan tidak berpuas hati.

Pada 18 August 2017, saya telah memohon pembiyaan perumahan (Refinancing) melalui personel banker MR. Ong tze keen dan pembantu beliau cik Amira. Mr Ong berjanji akan memberitahu keputuan permohonan dalam 5 hari bekerja, tetapi beliau gagal buat sedemikian. Seterusnya Untuk mengetahui keputusan permohonan, saya sering ke bank apabila pegawainya gagal menjawab panggilan telefon saya sekalipun walaupun panggilan berpuluhan kali sehingga hari ini. Saya tak kena mengena dengan HOSING LOAN, hanya boleh rujuk dengan MR. Ong
sahaja untuk maklumat lanjut; inilah jawapan dari pembantunya cik Amirah setiap kali saya jumpa dia...

Inikah cara ataupun tradisi layanan pelanggan?

seterusnya saya bertindak dan menuju ke cawangan rhb bandar baru sungai buluh untukmembuat permohonan yang sama. Permohonan saya di terima oleh Encik mohd saiful anuar bin abdul wahab. Segala layanan yang di beri amat menggembirakan dan memuaskan. Malangnya permohonan saya ditolak oleh approvel department atas alasan yang tidak munasabah. hanya masa 5 hari sahaja diambil oleh mohd saiful untuk proses ini... tahniah.

harap pihak berkuasa ambil tindakan sewajar terhadap kakitangan RHB Kg baru sg buluh, supaya tidak berulang lagi kepada sesiapapun.

permintaan,
pihak atau bahagian bekenaan approvel application, tolong menimbang dan proses permohonan saya sekali lagi supaya saya meringankan masalah kewangan yang dihadapinya.

You unlinked supplementary card [protected] from my account [protected] over two weeks ago and I went to the Kuching branch to fix it. You did not inform me or give a reason. They couldnt fix it because it is due to a mistake in your system, they told me I am not the only one with this problem, I also reported it on mobile banking and you keep asking for a screen shot but I cant do it becaise your system is DOWN. The complaint number is [protected] and I am not going to waste any more time on this

So you have to fix this immediately otherwise how can I pay the card?

I am going to cancel all my accounts if you dont repair your mistake immediately

credit card owing - I can only make payment monthly and would like to put a standin instruction to deduct only 300 per month cause I have no parents and need to support my 7 siblings alone. hope you understand and will unfreeze my account so that I can use it for my salary purpose and you may also make a monthly deduction. Im receiving a cll from your collector and been harrassing me and threatening me too. I wanted to make a payment monthly but they threaten to put in 2k or else will come to house and throw things out and I have officially made a complaint on this to Bank Negara too. Its not Im having money and dont want to pay but please do think from our end too.. I am not running away I wanted to pay. waiting for your consideration on this matter. Thanking in advance

Recently i got a calls from ur debt collection..I do know whether it is exactly from RHB or u are appointed agent.My point was the rude language use from that lady..I know her name but i am not mention it here.She spoke to me like she is the owner of the RHB and simply accuse me do not have money..What kind of words she use to me whereas i am spoke to her nicely but she spoke to me with high rise voice.
For information, i having personal loan of monthly RM 568.12.You can review my records, all of the payments was before due date.Only for July, i skip for 1month due to moved to new house.I alert this is my commitment and i respect her duty to remind me.At first, i answer all the calls from her but starting she mention "cik takda duit sebenarnya kan" this is very rude to me.I am on emergency to the hospital on that time.
I plan to pay 2 months in this Aug but with her attitude i dont want to speak with her anymore. I always promote this personal loan to other people, but not now anymore..I am sorry..I praise the girl i meet during do this loan at LRT PWTC.She is more in good behavior and polite.I hope RHB will take action regarding this.I know RHB will do better and know about the rules of collecting debt from ur customer.

Loan acc no: [protected]

I would like to settle my long due credit card bills with your bank and already called RHB recoveries department several times to request balance statement for the due credit card. They however have given my number to third party/ agent from ACA Legal department named Azrul (I got no issue on that).

However even after several calls in more than 3 weeks, I still haven't received the statement as promised.
Please I am seriously want to settle my debt but I am also need the statement/ letter from your bank on the details.

[protected]@gmail.com

My asb loan monthly payment was wrongly credited into my credit card [protected].i have visited your branch at leboh ampang branch requesting funds to be transferred into asb loan. This. Request was made almost 2 weeks ago however until. Now it was not done. And your bank has repeatly sent me reminder on the overdue payment for asb loan. I believe this is only a simple request to be done and the amount is only rm252. I have also many times explain to your customer service about this isuue and it. fruitless. I have inform the branch on the urgency to reverse the amount but yet nothingbis done until now. Please look at this request urgently. As the funds is within your bank and its not i didnt pay. Very2 disappointed with your bank service.

I make call on behalf my husband (Ding Siew Leong) to call center on 3/8/17, to request re-sent credit card statement for Jul 2017 to my email. The staff told me that, it will take about 4 working days. Until today (13/8/17), it doesn't shown any RHB statement on my email.

I hope that, this staff (who entertain me) can follow up this case.

From: Alicia Choo [protected])

My name nurhafizah binti yusoff ic: ([protected]). I apply for credit card since 8 july 2017 at easy rhb puchong. I inform that I want to change address that I want to pick up at branch at uep subang taipan using direct call to customer service [protected]). I keep calling since 10 july 2017 until now but my card still not receive. I dint understand because I did not get same information from your customer services. Some customer services said that will process 7 to 14 working day and some said 3 to 5 working day, also said that card in process n already send to branch uep. But today I call, I cant remember her name, she said that my card still not yet process and the process will take 7 to 14 working day. I need to use urgent before 10 august 2017. Why you services is so bad? Please check how many time I make call about this case? Please check my report about replacement. I need urgent. Why your services so bad.? If I know like this, I will not apply with yours because I need urgent. How to settle my problem. Can I get before 10 august 2017? Please keep your customers trusting your services. Please take action immediately.

Saya nak buat aduan berkenaan staff rhb yang bernama FIZA, kurang ajar dan biadap terhadap pelanggan. Bukannya 1bulan tunggakkan. Cuma rm40 sja yang perlu d bayar lagi.. Lepas tu dia ugut lagi, kalo saya tak bayar, dia akan call manager saya. Masalahnya, personal loan saya, apa kaitan dengan manager? Bukan saya tak buat bayaran. Saya bayar juga cuma jumlah sahaja x mencukupi sebab ada masalah kewangan. Suda banyak kali saya dapat layan teruk daripada dia.