CB Hotels and Accommodations RIU Hotels & Resorts Hotel services during a flood in our hotel room

RIU Hotels & Resorts review: Hotel services during a flood in our hotel room

Nay PLAYZZ of US

Sep 02, 2023 8:33 pm EDT

Verified customer

Featured review

I have just returned home from vacation in one of your Riu hotels in Jamaica ochi Rio’s.

I would like to make a formal complaint after making a verbal one down at the hotel on 24th august 2023.

I checked into the Riu hotel, myself and 3 children aged 14,10,2yrs, on the 14th august for a 2 week stay! Overall the stay was amazing up until the evening of the 23rd.

We returned to our room after an evening out on an excursion to find our toilet overflowing with water. I quickly used all the bathroom/beach towels we had in our room to absorb the water as much as we could whilst contacting the main reception for help. They notified me on the call at 19.10pm that help was on the way! At 19.25pm a plumber engineer showed up and stopped the water from continuing to over flow. He had no materials to help mop up the water, but advised me help was on the way. He even radioed maintenance services to attend with a water hoover before he left. I waited and I waited. During this time, I called back reception over 30 times to the point where I ended up getting no response, I made a enquiry via the Riu app, I even sent my 10year old down to reception to explain it was urgent as the amount of water flooding the room was beyond my control and a hazard as it was even in the hallway of the hotel.

My son who is 2 years old climbed off the bed and slipped in this mess of a flood smashing his nose on the bedside table leaving him with two black eyes that developed the next day!

After 2hours and 2 mins of waiting for help to arrive a man knocked on our door with a mop bucket and mop… Only to then tell me he will come back with more help as he wasn’t told the severity of the water. I then waited a further 15 mins before real help had arrived by this time is was 21.43pm.

It took the two gentleman 50 mins to dry and clean the room as the water flow had flooded the entire hotel room completely. They had to move ALL beds & furniture. My belongings were wet, me & my children were unbathed as we was unable to use the shower due to the floor being covered in toilet water and we had NO towels and we were starving!

By the time we all went back down stairs to eat the restaurants were closed. I was livid! I went to reception to complain and see what could be done as myself & the children had not eaten and couldn’t leave the room only to be told “sorry ms but can you come back tomorrow when a manager is on call. In regards to food you can get light snacks in the sports bar”.

As you can imagine by this time I am furious. I spent over 10 thousand pounds to come and stay at this top quality hotel to be treated in such ways. My son was injured during this time (with a broken nose we come to find out once we have returned home), none of us had eaten and I had to get a taxi up the road to find warm food, costing me extra money due to the lack of service, empathy and care the Riu showed us during our stay.

I felt absolutely unheard, ringing a help line (reception) only to be told over and over again, “Someone will be with you soon”, then after many calls I was just rung out to the answer phone.

No one pays this much money to go on holiday to have to be treated like this. I wasn’t given any good option for warm food for myself or the 3 children, a room change or even any medical treatment for my son.

I want this complaint to be dealt with to the best of its ability as it honestly ruined the end of my holiday with my children.

I spent my hard earned money to come for an experience of a life time be treated as if our needs and safety did not matter. This is not on and no one staying or coming to the Riu hotel should be dealt with in such ways.

Please get back to me asap

Kind regards

Zoe Osborne-smith

[protected]@gmail.com

[protected]

Room 1249

Desired outcome: Compensation of some kind!!!!

0 comments

Add a comment

RIU Hotels & Resorts - We will now become your 'nightmare'! 48

Resolved

RIU Hotels & Resorts - Casino scam 58

RIU Hotels & Resorts - Riu class membership 13

Resolved

RIU Hotels & Resorts - Customer service 2

Resolved

RIU Hotels & Resorts - Unthinkable conditions

RIU Hotels & Resorts - service and rooms

RIU Hotels & Resorts - All of our wedding gifts were stolen!! 1

RIU Hotels & Resorts - riu hotels

RIU Hotels & Resorts - riu palace paradise island, bahamas

RIU Hotels & Resorts - Drinks / food / service workers

View all RIU Hotels & Resorts reviews and complaints

RIU Hotels & Resorts Contacts

RIU Hotels & Resorts phone numbers

8800 100 6350
8800 100 6350

Click up if you have successfully reached RIU Hotels & Resorts by calling 8800 100 6350 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling 8800 100 6350 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling 8800 100 6350 phone number 2 2 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling 8800 100 6350 phone number

25%
Confidence score

Russia

+34 902 400 502
+34 902 400 502

Click up if you have successfully reached RIU Hotels & Resorts by calling +34 902 400 502 phone number 27 27 users reported that they have successfully reached RIU Hotels & Resorts by calling +34 902 400 502 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +34 902 400 502 phone number 22 22 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +34 902 400 502 phone number

10%
Confidence score

Spain

+34 871 966 296
+34 871 966 296

Click up if you have successfully reached RIU Hotels & Resorts by calling +34 871 966 296 phone number 8 8 users reported that they have successfully reached RIU Hotels & Resorts by calling +34 871 966 296 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +34 871 966 296 phone number 8 8 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +34 871 966 296 phone number

Spain

+54 800 444 2021
+54 800 444 2021

Click up if you have successfully reached RIU Hotels & Resorts by calling +54 800 444 2021 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +54 800 444 2021 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +54 800 444 2021 phone number 1 1 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +54 800 444 2021 phone number

Argentina

+61 800 669 201
+61 800 669 201

Click up if you have successfully reached RIU Hotels & Resorts by calling +61 800 669 201 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +61 800 669 201 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +61 800 669 201 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +61 800 669 201 phone number

Australia

+43 800 8866 8277
+43 800 8866 8277

Click up if you have successfully reached RIU Hotels & Resorts by calling +43 800 8866 8277 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +43 800 8866 8277 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +43 800 8866 8277 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +43 800 8866 8277 phone number

Austria

+55 800 892 3280
+55 800 892 3280

Click up if you have successfully reached RIU Hotels & Resorts by calling +55 800 892 3280 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +55 800 892 3280 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +55 800 892 3280 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +55 800 892 3280 phone number

Brazil

+1 (866) 845-3765
+1 (866) 845-3765

Click up if you have successfully reached RIU Hotels & Resorts by calling +1 (866) 845-3765 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +1 (866) 845-3765 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +1 (866) 845-3765 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +1 (866) 845-3765 phone number

Canada

+56 800 835 126
+56 800 835 126

Click up if you have successfully reached RIU Hotels & Resorts by calling +56 800 835 126 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +56 800 835 126 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +56 800 835 126 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +56 800 835 126 phone number

Chile

+57 800 752 2201
+57 800 752 2201

Click up if you have successfully reached RIU Hotels & Resorts by calling +57 800 752 2201 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +57 800 752 2201 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +57 800 752 2201 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +57 800 752 2201 phone number

100%
Confidence score

Colombia

506 2681 2350
506 2681 2350

Click up if you have successfully reached RIU Hotels & Resorts by calling 506 2681 2350 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling 506 2681 2350 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling 506 2681 2350 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling 506 2681 2350 phone number

Costa Rica

+593 800 000 039
+593 800 000 039

Click up if you have successfully reached RIU Hotels & Resorts by calling +593 800 000 039 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +593 800 000 039 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +593 800 000 039 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +593 800 000 039 phone number

Ecuador

+33 811 655 273
+33 811 655 273

Click up if you have successfully reached RIU Hotels & Resorts by calling +33 811 655 273 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +33 811 655 273 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +33 811 655 273 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +33 811 655 273 phone number

France

+49 800 723 4360
+49 800 723 4360

Click up if you have successfully reached RIU Hotels & Resorts by calling +49 800 723 4360 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +49 800 723 4360 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +49 800 723 4360 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +49 800 723 4360 phone number

100%
Confidence score

Germany

+502 800 835 0350
+502 800 835 0350

Click up if you have successfully reached RIU Hotels & Resorts by calling +502 800 835 0350 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +502 800 835 0350 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +502 800 835 0350 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +502 800 835 0350 phone number

100%
Confidence score

Guatemala

+91 800 031 0011
+91 800 031 0011

Click up if you have successfully reached RIU Hotels & Resorts by calling +91 800 031 0011 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +91 800 031 0011 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +91 800 031 0011 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +91 800 031 0011 phone number

India

+39 800 976 304
+39 800 976 304

Click up if you have successfully reached RIU Hotels & Resorts by calling +39 800 976 304 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +39 800 976 304 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +39 800 976 304 phone number 1 1 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +39 800 976 304 phone number

Italy

+1 (876) 940-8019
+1 (876) 940-8019

Click up if you have successfully reached RIU Hotels & Resorts by calling +1 (876) 940-8019 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +1 (876) 940-8019 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +1 (876) 940-8019 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +1 (876) 940-8019 phone number

Jamaica

+352 80 024 812
+352 80 024 812

Click up if you have successfully reached RIU Hotels & Resorts by calling +352 80 024 812 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +352 80 024 812 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +352 80 024 812 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +352 80 024 812 phone number

Luxembourg

+230 650 4209
+230 650 4209

Click up if you have successfully reached RIU Hotels & Resorts by calling +230 650 4209 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +230 650 4209 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +230 650 4209 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +230 650 4209 phone number

Mauritius

+52 800 225 5748
+52 800 225 5748

Click up if you have successfully reached RIU Hotels & Resorts by calling +52 800 225 5748 phone number 11 11 users reported that they have successfully reached RIU Hotels & Resorts by calling +52 800 225 5748 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +52 800 225 5748 phone number 4 4 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +52 800 225 5748 phone number

47%
Confidence score

Mexico

+507 282 0460
+507 282 0460

Click up if you have successfully reached RIU Hotels & Resorts by calling +507 282 0460 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +507 282 0460 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +507 282 0460 phone number 3 3 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +507 282 0460 phone number

Panama

+595 800 521 0023
+595 800 521 0023

Click up if you have successfully reached RIU Hotels & Resorts by calling +595 800 521 0023 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +595 800 521 0023 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +595 800 521 0023 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +595 800 521 0023 phone number

Paraguay

+51 80 054 881
+51 80 054 881

Click up if you have successfully reached RIU Hotels & Resorts by calling +51 80 054 881 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +51 80 054 881 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +51 80 054 881 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +51 80 054 881 phone number

Peru

+48 801 080 996
+48 801 080 996

Click up if you have successfully reached RIU Hotels & Resorts by calling +48 801 080 996 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +48 801 080 996 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +48 801 080 996 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +48 801 080 996 phone number

Poland

+351 808 780 809
+351 808 780 809

Click up if you have successfully reached RIU Hotels & Resorts by calling +351 808 780 809 phone number 1 1 users reported that they have successfully reached RIU Hotels & Resorts by calling +351 808 780 809 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +351 808 780 809 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +351 808 780 809 phone number

100%
Confidence score

Portugal

+27 800 981 824
+27 800 981 824

Click up if you have successfully reached RIU Hotels & Resorts by calling +27 800 981 824 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +27 800 981 824 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +27 800 981 824 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +27 800 981 824 phone number

South Africa

+41 800 723 436
+41 800 723 436

Click up if you have successfully reached RIU Hotels & Resorts by calling +41 800 723 436 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +41 800 723 436 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +41 800 723 436 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +41 800 723 436 phone number

Switzerland

+598 405 210 121
+598 405 210 121

Click up if you have successfully reached RIU Hotels & Resorts by calling +598 405 210 121 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +598 405 210 121 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +598 405 210 121 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +598 405 210 121 phone number

Uruguay

+58 800 100 4916
+58 800 100 4916

Click up if you have successfully reached RIU Hotels & Resorts by calling +58 800 100 4916 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +58 800 100 4916 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +58 800 100 4916 phone number 2 2 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +58 800 100 4916 phone number

Venezuela

+44 870 099 0935
+44 870 099 0935

Click up if you have successfully reached RIU Hotels & Resorts by calling +44 870 099 0935 phone number 24 24 users reported that they have successfully reached RIU Hotels & Resorts by calling +44 870 099 0935 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +44 870 099 0935 phone number 7 7 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +44 870 099 0935 phone number

55%
Confidence score

United Kingdom

+1 (888) 748-4990
+1 (888) 748-4990

Click up if you have successfully reached RIU Hotels & Resorts by calling +1 (888) 748-4990 phone number 0 0 users reported that they have successfully reached RIU Hotels & Resorts by calling +1 (888) 748-4990 phone number Click down if you have unsuccessfully reached RIU Hotels & Resorts by calling +1 (888) 748-4990 phone number 0 0 users reported that they have UNsuccessfully reached RIU Hotels & Resorts by calling +1 (888) 748-4990 phone number

United States

More phone numbers

RIU Hotels & Resorts emails

complaints@riu.com

100%
Confidence score: 100%

Support

ilacosta@riu.com

94%
Confidence score: 94%

palace.pacifico@riu.com

94%
Confidence score: 94%

More emails

RIU Hotels & Resorts address

C/ Llaud s/n (RIU Centre), Balearic Islands, Palma de Mallorca, 07610, Spain

RIU Hotels & Resorts social media
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 20, 2024