CB Hotels and Accommodations RIU Hotels & Resorts Riu Naiboa Resort, DR

RIU Hotels & Resorts review: Riu Naiboa Resort, DR

Antoinette Walker of US

Aug 24, 2023 5:49 pm EDT

Verified customer

Featured review

To Whom It May Concern,

My name is Antoinette Walker and I wanted to inform you of one of your resort hotels that my family and I stayed at.

My family and I went to Punta Cana, Dominican Republic on May 26th -May 29th. We stayed on the Riu Naiboa, one of the worst resorts there is. When we first arrived and got checked into our room, we saw bugs flying in the room, I reported and then they sent housekeeping to the room and sprayed bug spray (which is not good when you have children)!

However, on the first night at the resort, my family and I broke out with bug bites all over our bodies. Even my youngest daughter (4 years old) had an allergic reaction on her forehead from the bug bites. I sent an email to the travel company, Vacation Express to let them know that I was not happy with the resort and I needed to move to another resort as soon as possible. Vacation Express emailed me back and stated they were sending someone to the resort to take the complaint. When the representative took the report, we spoke with the director of the resort. He stated the only thing he can do is offer me a meal at another resort next door and also move my room up one level to the 3rd floor. He also stated if I wanted to move resorts, I would have to pay an additional fee. Just to inform you, it should not have been a problem because there were two more Riu Resorts next door. I had no other choice but to stay at the resort because I didn't have any extra money for my family and I to move to another resort. When they moved us to the 3rd floor room, we still had bites and they also sprayed the room with bug spray which is not sanitary for kids or adults.

However, I did purchase some itching cream that day to help us but when I returned to the USA, my family and I had bad reactions from the insect bites. I have provided pictures for you to see. This was the worst vacation my family and I ever had. I have traveled to DR before and never had this experience.

I am attaching my travel documents to this file and I have already provided pictures of the bites in the previous complaint. I am requesting that I receive my money back or some type of compensation back as soon as possible.

If you have any concerns, please don’t hesitate to reach out to me at [protected] or via email.

Thank You

Antoinette Walker

Desired outcome: I would like a refund for my vacation

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complaints@riu.com

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C/ Llaud s/n (RIU Centre), Balearic Islands, Palma de Mallorca, 07610, Spain

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