Rooms To Go review: bed with bookcase headboard, footboard and bottom drawers

On 9/02, purchased item as described above. First delivery the 8th, headboard was broken, missing piece and all. Reported by delivery personnel. On September 15th delivery arrived again with the wrong headboard. Called customer service and reported the mistake and they scheduled a new delivery for September 20th. When the new delivery arrived, they noticed that the assembly had been originally done in such a bad way that the screws were not movable and the new piece was not able to be installed and on top of that the new headboard was again broken. Company sent a technician on September 25th to [censored] the problem. He then confirmed and reported that the entire bed needed to be replaced. On October 2nd the new bed arrived. The headboard only to be broken again where does appear to be damaged and tried to be fixed poorly with glue, which was immediately reported by the delivery personnel again and rescheduled a new delivery for a new headboard which arrived today October 6th. The delivery came inside and inspected the bed before onloading the new one, and notice that the bed rail on the right side of the bed was damaged when the second assembly was done. Pictures were taken and submitted to the Company. After the delivery person read the extensive annotations on our account decided to inspect the new piece outside, in front of us, only to discover that the new headboard was also broken at the bottom. They took pictures of it and reported it again. Every single time we needed to call customer service following the driver's report. This time when I called, I was so upset that I requested a supervisor. I had to call twice to actually get one on the phone, who informed me that at this point she could not schedule anymore deliveries for me, nor issue a refund, she instead said that she was giving the "opportunity" to go back to the Rooms To Go store and select another bed model of same price at no additional cost for delivery, but if I chose a more expensive bed, I was responsible to pay the difference. I believe this is beyond lack of respect for a customer and/or abuse when only Rooms to Go is responsible for every instance after five failed delivery attempts.

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