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I Purchased a day bed with mattress and protective covers 8/14/2023. The item came incomplete without rails. After trying to get information from the store manager. Mr. Hernandez who stated at first that he was going to replace it with another day bed, because the one that I had purchased was out of stock @ Arlington Texas store, he wanted to charge me more and I already had paid the interest of the previous day bed. Long story short, after a couple of attempts I got so frustrated and called to have the incomplete day bed picked up. On 9/13/23 afternoon the rooms to go truck came to pick up the parts (everything) that I purchased. Mr. Hernandez nor any assistance has a proveched or call to return my deposited. I made a claim with my Bank for the 389.00. The store manager spoke with the bank and told the bank I did not return the merchandise, So I uploaded the photos and send it to my bank. That same day you could check everything that I purchased and paid cash, dresser, desk, pillow and a complete living room set. I spend a total of 5,800.
I have been getting bills for the furniture, I do not have. I need the $389 , and the $2900 to be at zero balance. At the same time, I have provided proof that the company came to pick up the furniture. I do no have the furniture it was picked up. I should not have to own anything to Rooms to go. Furthermore, your manager Mr. Hernandez lie to me and stated I was going to received my furniture in full , which is far from the truth.
Claimed loss: $389.00, and the credit limit canceled on the card of rooms to go because appears with a total of 2, 900.00
Desired outcome: Apology in writing for the lack of interest and disrespect after ignoring all my calls. My deposit and my credit card (rooms to go) to a zero balance.
