Rooms To Go review: Customer service representative named Ashley

I have not written a personal complaint on anyone in more than 15 years, with any company. So, for me to be at this point, is absolutely necessary. I feel so disrespected and was treated so poorly by a male named Ashley in customer service. I was in good spirits when I called and was simply making a call to follow up on defective pillows. There's no rush on my end but I wanted to ensure that they were going to be here or that they were mailed out. It was requested on Feb 13, 2024, So, it would common for anyone to follow up being that it's been 2 weeks now. I contacted the Leesburg Rooms to go office at [protected], however, i was routed to service instead of the store; which I didn't mind. This was at 6:42pm Eastern Time. I really hope that the calls are reported because I absolutely want this call to be listened to. This employee should never ever have the chance to hurt another customer. I'm a business owner and understand how important customer service is. I purchased over $10k with rooms to go in the last few months at the Leesburg store and Ocala store; there's no way I should ever feel unvalued and disrespected. Ashley, informed me that the pillows were mailed on 2/14/24 and that it usually takes 3-5 days for it be sent. I said well, we are at two weeks now. He said that it could take longer since it's coming from the manufacturer. I said, okay, no problem. How long should I wait before we get more answers on when it should arrive. He went on to say that it could take up to 90 days. I said well, that would be too long for pillows; is there anything you can do to look up the order to see where its at in the stage of being mailed? Well, he refused and kept repeating the same thing to me over an over; very aggressively I might add. I said, I'm not sure why you are speaking to me like this but I would like to speak to someone else at this point. His voice got louder and louder and he just started yelling and saying that he wasn't getting a manager and that one isn't available. He also asked why I needed a manager and then proceeded to call my retarded! He left me on hold for 5 minutes and no manager very came to the phone. When he called me retarded, I was extremely offended as I'm with Special children everyday. How dare any one speak to a customer this way. It was absolutely shameful. I eventually hung up and called back, I pressed 0 and it routed me to the leesburg store where I spoke to Tammy. Tammy heard my concerns and filed a report in her database. She also told me that I could call the next day and speak to Perry, the manager. I informed her that I would. I need someone to please listen to this call and make sure that no client would have to encounter this person.