Rooms To Go review: Loveseat and sleeper

At this moment I am not pleased on how RTG is handling my concern as a customer. I have complained about the same issue about 4x times this year. As soon as I got the furniture, I knew something was not right and requested a service visit. Once RTG schedule the technician to come out they refuse to put my compliant inside the computer, then customer service will say oh I need to send another technician out (which I work and cannot afford to keep missing work especially since they are not available on the weekends).Recently, a technician called out from work a day I was supposed to have service after speaking with customer service they informed me to send pictures. I sent pictures once that was done, I called customer back and was told pictures of the furniture will not work and a technician will have to come out (spoke with Jackie a supervisor). Once the technician came out, I told him my concerns he said I will put that in the report in which he lied. After waiting 5 days for someone to contact me (I had to call), customer service informed the technician did not state anything in the report about the wood that is bulging out. The technician lied and said he repaired the furniture in which the guy never touched the furniture. Customer service continues to hang up in my face. I ask to speak with a supervisor they hang up in my face after saying they going to transfer me. One customer service rep lied saying no supervisor works here. After calling back again, Tameka transferred me to Erica a supervisor after telling her my concerns she recommended to replace both of the pieces (loveseat and sleeper. I told her the loveseat was already replaced and the same issue is still present welp she hung up in my face then made an appointment without my knowledge to have both pieces replaced. She never called me back nor emailed me stating she started that process. Customer service is not helping the customers at all. I have called numerous of times with little help. I had Ashely Furniture over 10 years with little wear and tear, I only this furniture for 3 months and fur balls were already forming.

1. Main concern- it is no cushion on the side of the furniture where you prop your arm or on the side you can feel the wood which is a safety concern. I have a little one at home. I showed this to the technician, and he felt it but refused to put this in his report.

2. Replacing the items-what's the purpose of replacing the items (unless you going to contact the manufactory and request more cushion to be added) and it is going to be the same thing, why not issue a store credit to help the customer find something more durable and safer for their family.

3. Purchase- I have spent thousands of dollars with rooms to go and now I'm having the hardest time to get this issue resolved when I was spending my money everyone was so nice seems like once I received the product their attitudes changed.

These two pieces are poor quality and a hazard to my family.

Called corporate and the operator said it is no one there that can help me.