Rooms To Go review: Monroe heights bed

I wanted to share a very pathetic and frustrating experience I ever had with the furniture I bought. I am almost spending a month running behind to get what I need and solve my issue. 4-5 times call with Customer service teams spending more than 30 minutes each time, 7-8 times visit to the store and in the end the problem is not solved.

I kindly request you to take care of my situation. Below is the history of my purchase.

Order # [protected] - On Apr 27th - Got Sofa & Rug

- I had issues with Rug. Called Customer service, they came looked at and said since that is a manufacturer issue, they need to reselect. For reselect it looks like I need to purchase a higher or equal value item than the amount i spend for Rug.

Order # [protected] - On Dec 23rd - Upon searching for so long Ordered Monroe heights Bed and used the reselect amount from above for purchase and paid extra.

- In the set whatever the night stand they delivered had issue where the drawers were not fixing in the panel properly. So again called customer support, they came, checked and said that we need to look for a replacement. Again called customer support and asked for replacement. They said product got discontinued and need to reselect. Within 2 weeks of delivery product got discontinued.

In this case I just can't reselect the night stand, since it wont match with Bed room sets. I had to look for the entire set replacement. Whatever I looked should be equal or higher value for replacement. Whatever I liked was more price than what I got and i will not be able to afford that much money.

On Feb 16th, I made an order for the same bed, with a near matching night stand and added an accent cabinet to fill in the price since this time the same bed which I got price is almost lower by almost 400$. I finalized, paid the difference amount in the order, came back home and exactly 2 days before delivery, they called and said the order is killed because I cannot choose the same bed on reselect.

Again on Feb 25th, i went, I cancelled the bed but kept the night stand which is near matching and added accent cabinet. Store did do the price match. But today again they called and said the order is killed because they can't do price match on reselect items.

I wrote to CEO about this and someone from CEO office also called and said it's store's decision and they can't interfere. But store is telling, corporate is the one who is not approving. Both are doing blame game.

I am literally frustrated and very worst experience ever. Are the products issue is my fault? Since we don't have the option to get money back as well do we need to end up with what we don't like?

Store is fulfilling and sending us back, waiting for the furniture, Corporate is cancelling it! Why sell a product which gets discontinued in a week?

Kindly help me in getting my issues resolved.