Safeway
Reviews and Complaints

Safeway please be advised that your store at 17th and Corcoran Streets NW Washington DC 2009 zip code has a band of kids ( teenagers) brazenly walking the aisles and shoplifting openly big items. There is no way the employees of the store want to stop these kids as they are concerned for their safety ( not unlike me and other shoppers). This is not a one off incident but right now typically happens as I witnessed at 4:45- 5:15 after school is over. these kids are no stealing candy. I witnessed one put a entire rack of meat under his shirt and walk out .. go to the mcdonalds across the street ... and then come back for sodas!

the employees who spoke with me dont think anyone in local management is listening - you need store security. If you can do it in Georgetwon, you can definately get someone here.

Unbelievable, I didn't think I could be more offended then I was the day before yesterday when my mother and I spent almost $600. Not realizing just how much we spent less than a half hour after purchasing all this at the location in Lake Stevens. I have the receipt in hand as well as the matching club card phone number. I wait while the inexperienced employee tries to get confirmation from the rudest power tripping stuck up "MANAGER" Named Brittney (when asking for her full name to complain she refused) there's no way she's an actual manager as I've never met a more unprofessional child. She denied me a refund quoting her rationality told to me that they couldn't give me a refund due to all the Theft they have in this store. I then asked how in the world would I have a receipt 20 MINUTES AFTER I JUST PURCHASED $600 OF GROCERIES AND NON FOOD ITEMS! After this being said she tells me if I bring the card and ID in that she can do it. Super inconveniently my mother takes more time out of her busy schedule to come in AGAIN TO SHOW HER ID AND CARD. HARDLY GLANCING AT THESE NOR THE RECEIPT THEY ACCEPT AT THIS POINT AND MY MOTHER IN A RUSH HURRIES TO BE LATE FOR THE CONCERT SHE WAS GOING TO. HENCE WHY SHE ASKED ME TO DO THIS FOR HER. THE DAY AFTER NEXT SHE WAS STILL UNSATISFIED WITH THE amount spent as well as the EXTREME INSULT THEY SHOWED ME and asked me to return more. Same receipt mostly non food items, non perishable if any of course and this stuck up child insults me again! But now the rules have changed again and no matter if my mother comes to show id and card and gives permission for me to except return they can only give it to her?! This is absurd and is now vividly clear this is personal. I could see if I was a child but I'm 32 years old and no matter what rules might possibly be here PERMISSION HAS ALREADY BEEN RECEIVED. BRITTNEY says she's the manager at Safeway in Lake Stevens I have my doubts as her name tag did not say manager (she was prob the PIC but she told me she wasn't, she was the store manager) and refused to give her last name. That didn't seem professional at all to me . none of this does. She needs to immediately relieved of her position do you have any power at all as she is gotten severely carried away and offended me to the point where I will never spend another penny at the store and be taking everything possible back as soon as my mom gets here I want she never see her in charge again this is the most disrespectful encounter I've ever experienced in my 32 years.

Been playing since it started but find out may 3rd no more games pieces available even though game ends the 8th not the 3rd. So is this just a scam to get us in the store? How can you run out when the game is not over. So now there is no chance at all. I feel deceived. I don't think I'll be playing anymore nor using this store. Savemart here I come. Shame on you guys.

I am outraged that Safeway prices are so high! Everything, it seems, has been raised in price over the past few years, and Safeway's prices were always high to begin with.

I have made a vow to never shop at Safeway again because of this, choosing instead to shop at Fred Meyer or Winco.

Also, Safeway has a very difficult return policy, as compared to, for instance, Fred Meyer, where I can return something without a receipt just by having the clerk look it up on my Rewards card. Safeway will not do that.

I have shopped at Safeway for a number of years but now have decided I definitely will not shop there anymore. The prices are enough to make me gasp in horror!

I have shopped this store for years and have watched it go down hill over the last 3-4 years. I don't know if it's the store manager (who is a complete jerk) or whoever is responsible for ordering in the different departments . Items I have long be able to get are no longer carried, too many to name. The app lists items that are available at my store location, and numerous times they ARE NOT available. Who in the name of god created this app? The big book of savings sucks, the "just for you" is a joke as the same items are offered in the weekly coupons at the same price, so we are not getting items "Just for me". Just last night I went through all of the different sections, BIG BOOK, JU and weekly coupons and it takes forever, just trying to save money. And not to mention the number of cashiers available on a Saturday. It always is 1 large checkout available and a few self check out.
The only decent department in this store is the produce department, it is always clean and well stocked as long as Mike is there.

My husband worker for Giant Food for 43 years and knows a thing or two about running a store, from running the front end, scheduling, ordering etc.
I believe I should shop Giant from now on. No doubt my complaint will fall on deaf ears. So so disappointed .

I am so tired of going to safeway and being ignored by the deli staff I was just in the store waiting to be served at deli counter when another customer came too the deli staff member from deli goes right to her and helps her this is not the first time this has happened I also wont to know why there are no fresh salads that do not contain mayo or seeds what happened to the vinegar coleslaw I am on a diet for health and do not like mayo you need to talk to staff about their attitude
toward customer's

On May 1st at 4:10pm Andronico's/Safeway was rude and insulting to me while cashing out at 4:00 PM at Funston Store, San Francisco, I feel cashier should not have said anything if I smile or not it not their business and they should do their job and interfere in m business. Address of store was 1200 Irving Street, San Francisco, CA 94122 ashier: Ninoska.

The lady working the customer service counter on Sunday April 29 at about 430pm was the rudest meanest most disgruntled employee I've probably ever had the pleasure of helping me in my life! The man in front of me was being very nice and easy going and I could tell she was rude then.. when I got there no smile no welcome I smiled and said hi barely receiving a "what can I help you with" what I was there for was something she was unable to help with however I was not angry or rude I was smiling and had my 3 year old son with me. Avoid their customer service desk by any means possible as having this unhappy "customer service" lady serve you is bound to only ruin your day

Referring to your store in Conifer Colorado, , I have shopped here for years, , the reset is terrible for a mountain community, , I went to get eggs, , what a small selection, only the expensive eggs were available, , same with a lot of items, very small space, we live where you need to travel to the store only once a week not every day like in the city . You cannot run to the store everyday, , The other issue is the lady on Self Check out, Sandy, , unbelievable, She stands there with a wad of gum chewing like a trucker and then drinking water and checking her cell phone, , this isn't the first second or third time, , she definitely has attitude, , she walks away and who knows where, I have had to stand there and wait, and for what, she seems to have nothing else to do as she doesn't help any of the checkers, your lines are long is the only reason I go to self check.. I am really getting annoyed with a lot of things, , I think those poor checkers bagging and checking and trying to keep up should have a reward, but I don't think you appreciate the job they do for you, , and you expect more, , rant over

To whom it may concern

I would like express my anger about a disservice received at your Safeway Store on 3380 Lancaster Dr in Salem Oregon 97305.

My name is Peter Arteaga, Safeway Club Number [protected]

It happened on Saturday April 29th around 6 pm

I was handed a totally illegible receipt. I requested a new print out as I will have to turn in the receipt for reimbursement. The check out personal (named Jeffrey) was already aware that his printer was insufficient and told me that that had happened already and that there was nothing he could do about it. He then printed out a second one for me that was as bad as the first one. Then he told me in a rather unpleasant way that there was nothing else he could do and that I would have to check with his supervisor at customer service. I queued up at the indicated place and when it was my turn the employee/supervisor informed me that the only thing he could do was to cancel one by one all my purchases and to reimburse the money. Unfortunately I was under time pressure and had to leave. The purchases were necessary and I didn't have time to "go shopping again" as I needed the food for the next day early to prepare a formal breakfast for a fellow professor at my job. So I had to swallow my pride and leave without a proper receipt. I can provide you with pictures of the receipt if desired.

I was surprised and quite annoyed about the unprofessional handling of the situation. I have been a customer for quite some time and I do appreciate the overall great service I have received at Safeway stores so far. I don't mind minor glitches and I can understand that employees can have a bad day, too. This though is a different case as both employees were well aware of the problem and didn't do anything about it. The customers following me received equally illegible receipts. I noticed that other check out stations were not manned and seemingly available. It seems to be a clear case of intentionally providing a disservice.

I would like to politely ask you to see if through my Safeway membership number you could provide me with a valid and legible receipt. Please don't send me anything else.

Overall I'm grateful for the good service I usually receive and I intend to continue shopping with Safeway, so thank you, but please help me out on this one.

GBU

Fr. Peter Arteaga

I went to the Safeway on San Antonio Rd in Mountain View Ca and was upset to find out they had removed their plastic bag recycling bins. Recycling these bags is crucial to the environment and Safeway had a responsibility to provide this service. I have a feeling a lot more of these plastics will wind up in the landfill now. Please restore this service!

This incidents happened at the safeway located at 2851 Del Paso Rd, Sacramento, CA 95835 on 4-22-2018 and at same location few months ago.

Complaints: black employees are discriminating Asian /american customers in the form of refusing service or looking down on with an arrogant attitude because I am an American Korea living in U.S for last 35 years who experienced these ugly incidents twice at this location.

Request for action to be taken against black employees at this location.

: Educate all of those black employees with following contents.

1. all customers should be equally treated with same serving mind.
2. All blacks in past were discriminated by whites and blacks always complain how the whites hurt blacks by refusing service at many places in past U.S history.
Because of such ugly history in America, the descendants of black slaves should not discriminate other races for whatever reasons.
3. Please have each of black employees to recite above statements in front of the store manager.

Incidents:

today: where it happened: it is where you can order sandwiches or foods or chicken made by Safeway. As soon as you walk into the store and you can find it left side. I talked to a group manager who was an Asian American regarding the incident.

what happened: I was going to buy 8 piece chicken but there was one white man talking to a black employee and was ordering his food and both of them walked a few feet away to where a cash register was located. and I was just standing looking at those chicken pieces that I was going to order waiting for her coming back to where I was standing after her serving the other man. and I was able to hear the black lady talking to the white customer and I thought the woman would come to me and get my order but suddenly I realized that there was no talk and the woman was not seen at the cash register, and I looked around and found her hiding inside the other space that was 5-6 feet away from the cash register doing something.
She knew I was standing there and waiting to be served.
I walked up to the cash register side to talk to her and asked her why she disappeared and not taking my order. At my charge she came out of that place and yelled at me with some unrecognizable excuses.
I felt this black woman did not want to serve me for some reason. that is what I felt. If she needed some time for other important cores, then she should at least come to me and tell that she would be back soon.

Second incident : 3-4 months ago . the incident location was at Starbucks.
it was around 6 am on Sat and there was only one young black girl working at the Starbucks. I was standing behind a white guy and when his turn came he approached the girl and I heard her saying " Good morning".
and when my turn came and approached her but she just stared at me till I opened my mouth for an order. I felt this young black girl ( she looked like a college girl ) was not willing to serve me at that place. Is "Good morning " only for a white guy? What in the world black girl becomes so arrogant that she even refuse to say " good morning " to me who is Korean american. I thought black should not complain about "black life matter" since they even do not know how to say good morning to other non-white customer. I called a store manager and complained of what happened and how I felt insulted by her discriminatory behavior. I do not how the manager dealt with her due to my compliant but the same incident I experienced indicates that he did not educate other black employees at all . I do believe that this kind of attitude must be much rampant among black employees at this safeway store. This should be corrected and stopped immediately.
I do not want to make a report of this type of ugly incident. We humans should keep a decency and integrity toward each other.
but somehow some blacks feel that they can serve white folks with respect while looking down on other races and refuse to serve them. I think this is most stupid attitude. Since when blacks have become so arrogant enough to look down on other races. These black employees at the Safeway store should know what is going on in the world .

I would like to ask the HR of Saveway to educate these black emplolyees at this location with my complaints.
You can respond to me at [protected]@gmail.com

Hello!

I am reaching out as a frustrated customer. I have spent thousands shopping at Safeway and the customer service dept locally is short, rude, accusatory, and disrespectful. This has occurred on several occasions. However, I am writing because I bought a salad mix pack for $5 at Safeway on 4/16. Then I realized later that afternoon when I stopped back in that all of those mixes had been pulled with signs up regarding the cdc recall on romaine lettuce. I went online and reviewed the cdc information and reviewed my package and it said all mixes that contained romaine. On April 20th, I already son to take it back with the receipt. He stated that customer service was extremely rude and refused to take it back. She snapped at him, asking where in it does it have romaine...it was The FIRST ingredient. How can your company refuse to return a recall from the cdc? The box was sealed, never opened and hadn't expired yet. Besides, I have been aomg-standing customer who spent $135 Just on that one day and it has now became an issue of integrity with your company.

My local grocery store is Safeway on Graham Hill Rd in Felton, CA. They are out of Tillamook Mudslide ice cream more times than they have it. This is the 3rd time in a row I've gone grocery shopping there and with the ice cream on my list and it was still out.

Oddly enough Nob Hill in Scotts Valley never seems to have a problem. Does Tillamook discriminate against Safeway or do your store just not pay attention to their inventory?

Hello, I typically am not one for complaints, but the service I received from the employee named Pepper was just ridiculous and rude.
She would not honor my just4u app pricing on Post cereals. The deal was $1.69 for any Post cereals sized 8.9 to 13.8 oz. There was no stipulation on which cereal it could be so long as it is a Post product. When I got to the register, and realized the price hadn't adjusted, I mentioned it to Pepper and she instantly started disagreeing with me, saying that I was wrong, so I showed her the ad in my app. Rather than deliver excellent customer service and read the ad, she wouldn't even look at it, and said that she couldn't give me the price. She even left her check stand to go to the cereal isle to say that the tags said $4.29. I tried explaining that the tag isn't the same as the app but she would not even listen to me. I was very frustrated by this point, and just left the store without purchasing any of the items I had in my bags. I am very disgusted with her terrible customer service, or lack thereof I should say. I have been a loyal customer for a long time and feel I should be reconciled in some way, and I really hope Pepper is reminded what it means to be in customer service. My Safeway club # is [protected] I appreciate your understanding.

I was on my way heading in the Safeway at 9:50 and the store close at 10pm and the security have stop me and told me I couldn't come in and they lock doors before time and send a i knew my rights I ask for supervisor to be a pointed to me he didn't so since I knew my rights that's why I have a video records that he discriminated agents me by not letting me in.

Guys, supply seems to be a major problem on a regular basis. Safeway in Wendouree, Vic. tell me they've complained to management for months, to no effect.
They receive less than bottles only 2 or 3 times per week & have have had many complaints.
I obtained 2 x 2L containers only, at 10.45 Friday instead of the 12L I wanted

I also posted the above to the Farmers Own Facebook page.

Usually, I shop at the Safeway at 2855 E Manoa Rd Honolulu, HI 96822. Yesterday 8 PM Dark-skinned middle-aged woman cashier at that store was very rude and I am almost I can't stand her. I want to get $10 roll of 25 cents. This cashier didn't want to answer my request, She turned to speak with my companion. Telling him to help me translate 25 cents is a quarter, ask me to add please in front of the request. However, I have already said Could you help me... I have never seen such a shameful cashier. I feel sorry for Safeway to have such an employee.

I have a Western Union account, but forgot the phone number I used to sign up with. When I went to the service desk, a woman named "Ronnie" helped me. When the number I gave her did not work, she sighed and explained she couldn't help without the number. When I asked if she would check a second number-she sighed and said she was trying to get to LUNCH!
I know this woman has worked there a long time and I have never had a problem with her myself-but today with her telling me-a customer-that I was delaying her lunch...! She had no smile, she just seemed annoyed that I was delaying her lunch.
I have been in the service industry for over thirty years and I was Stunned that this women, that I have watched working for the last 10+ years, would even say those words to me! She needs a wake up call and I need an apology.
I want to know that this woman has been spoken to about telling customers that their lunch is more important than the customer in front of them! Or maybe Safeway needs to look at their Customer Service training.
I await a reply
Claudia Garza
Incident happened at about 10:45am on 4/17/18 at Safeway on Johnson Blvd South Lake Tahoe Ca
[protected]@yahoo.com

Cashier at Mill Valley, CA store

Eventhough I was buying 3 bags of fresh vegetables, the cashier, a short, fat, Hispanic woman shouted out, "Wow! That's a LOT of icecream" since I had also include 2 small boxes of WEIGHT WATCHER low fat ice milk bars.

Everyone in 3 lines turned around and STARED at me and my items. It was humliating! I don't ever want to buy anything at Safeway. I'm not comfortable shopping at your stores!