Safeway
Reviews and Complaints

Hello My name is Aimee, I ordered a Chocolate Monster High Cake for my daughter's birthday on 4/10/18 for it to be ready 4/11/2018 at 5pm. When I arrived 4/11/2018 to pick up my order the cake was made but the decoration of Monster High figures were not on. I asked for them and they said they were out of stock. My cake looked like a Halloween Cake. As you know the cake is one of the main items in a Birthday Party. The gentleman did discount 5 dollars but I honestly didn't want the cake anymore. But how am I going to have no cake for my daughter's birthday party. I am upset that no one called me and communicated that they were out of stock, so couldn't change the decoration choice. Everyone questioned the cake and I had to explain my intention was Monster High not Holloween. I am disappointed that my daughter's cake turned out the way it did. My daughter only turns 9 once and I wanted to surprise her with her favorite characters on her favorite flavor of cake. Please contact me with any question my email is [protected]@yahoo.com.

Hello, I regularly shop at the Safeway at 815 Canyon Del Rey Blvd, Del Rey Oaks, CA 93940. I also shop at our Trader Joe's, and Whole Foods. The majority of the times I have been to that Safeway there are very long lines to checkout. Employees at that store seem very rude and I am almost to the point that I will completely stop shopping there because of it. There is no reason I should have to wait 10-15 minutes in line at a grocery store. This seems like a gross mismanagement of labor as I am sure that 1-2 extra employees on staff would solve this problem.
Thank you.

For about the last year, since they got a different manager, the days or way they stock has changed, every time I shop and I mean 100% of the time, one or more products, I am looking for, usually more are out of stock and this is in every department with exception of the small Deli I seldom use and the pharmacy. Most on sale products are empty very shortly after sale starts.
I have shopped here for well over 30 years and this is far the worst it has ever been.
Next is checkout, there are never enough checkers at the busiest time of day like from 3 to 7pm. I wish I had a picture, but I will explain as best I can. There is one 15 or less item check stand which many times has 6-7 people backed up with generally two other check stands open with 4-5 sometimes 6 people waiting. Very occasionally they will open one more and it sure makes a difference. The end caps are so close to checkout people have to line up down the isles, which makes it hard for other shoppers and impossible to get from one isle to the next without going back down that isle. This is especially tough with the electric cart, which leads to my 3rd issue. There is one (1) electric cart, there needs to be at least two, it is a small town, but sometimes people can't shop or have to wait. It is also located on a ramp well away from the door making it hard for some people to even get to. They should be on level floor and very close to the door!
I've probably said more than enough, just got irritated enough to say it all at once.

A manager that works at safeway on 4th & king st.in san francisco ca keeps profiling me every time I shop here. I am very offended & something needs to be done about this. This is the second altercation I have had with this manager & would like something done about this. This is unfair to me & my experience. I'm not sure what this guy name is but I put pictures below of the person who keeps doing this to me.

On 3 different occasions I have purchased food that was spoiled and inedible at the Safeway Store at West Falls Center in Falls Church VA. First I bought 2 Signature Cafe Salads that had eggs in them and they were rotten and rancid. The next time I went I purchased a pack of Signature maple sausage links and they were slumy and rancid when I opened the package the same day I opened it. Then yesterday I bought a baked potato that smelled so strongly of cloves or something that I also had to toss that.
I have shopped at this store for over 40 years. I feel that you should give me a credit to cover the $15 I have lost shopping at your store.
Elizabeth Evans
8342 Glastonbury Court
Annandale, VA 22003
Thank you for your help.

I frequently shop at the safeway at 7601 evergreen way, everett, wa 98203. I am frustrated with the checkout speed at the refisters and also backup cashiers helping the last customer in line, instead of the next customer in line. The cashiers are very friendly, but almost too personable. There seems to be too much gabbing vs. Ringing. It's bad enough there is no self checkout, but cashiers seem to be distracted with conversation as well. There is always a line, at any given time, even at 11am on a freaking tuesday! Maybe having more registers open might possibly be more feasible. The other issue, that absolutely bothers me, the most, and makes me so, so frustrated, is when i've been waiting in line for 10 minutes, then, the backup cashier that magically appears, to help with the overflow, quietly grabs the very last person in line, who has been only waiting, in line, a fraction of the time I have. Why wouldn't you help the next person in line, why not help the person who has been waiting the longest. This has happped multiple times at this specific safeway. Please feel my frustration when I have to regularly plan for a 15 minute checkout time at this safeway, even for 1 item, and I still end up running late to my next destination. Shouldn't it take less than 10 to 15 mins to purchase 1 coffee creamer? All this is what I experience every time I shop at this safeway. Worst grocery shopping experience consistently.

Date of Incident: Tuesday, April 04/03/2018 Safeway Location: Rossyln, Arlington, VA Store Manager: Kevin Collins Complaint submitted by Anthony C. Biggs (202)251-2482 email: [protected]@yahoo.com client number 7642 Description of Incident: On Tuesday April 03, 2018, 0430 in the afternoon I went into the Safeway location in Rosslyn Arlington VA to pick up a few things before going to work. When I went to the front-end cashiers area to pay for my purchases, none of the cashiers would wait on me! they allowed other customers in their but refused to wait upon me. The cashiers went so far as to curtly point to one cashier by the name of Ye[censored]a Desta who did wait upon me. I could not understand why they would show such narrow minded bigoted behavior towards me simply because of my appearance! all I wanted to do was conduct my transaction and go on to work. In my job as a security officer, outstanding customer service is important not to mention great client relations(which was denied me yesterday afternoon) The resolution I desire is a formal apology if possible from the cashiers who were involved in the incident and perhaps they undergo sensitivity training for dealing with customers in accordance to age, race, color, sex, sexual preference, sexual orientation and other factors. Thank you so much! Anthony C. Biggs.

To Whom it may concern:

I was at the Sonora California Deli department waiting to be help and the lady came out and did not say anything to me but looked over at one of the girls that worked there and ask if she needed any help, I waited there for 20mins to be help without any service, and I use to shop there all the time, now I will be shopping elsewhere. My time now is 1:12 so it was about 30 min ago.

Sincerely
Kathy Rubinstein

Today is August 29th I went into the Safeway store number1519 Proceeding to buy some of their signature boneless skinless thighs out of the meat case when up paid for my groceries got home started to prepare dinner for my son and my grand kids and notice that the fresh chicken thighs had a sell by date of 3/7/2018 and today day is 3/29/2018 I can't even tell you how disappointed and upset I was that I was about to feed this to my family and my grandson's it could a potentially made everybody in my house become sick this is unacceptable I shop there all the time but don't know if I will be shopping your meat department anymore to have an expired date that's a fresh product and chicken out in your meat case is really unacceptable I tried several times to call the store back with no answering of the phone My name is Jerry Barker I sincerely hope that you guys take this comment seriously. If you need to contact me my email is. [protected]@live.com

I bought Kozyshack Orginal Recipe Tapioca Pudding last week (3rd week of March, 2018). I've been feeling awful with symptoms like stomach flu/food poisoning since last 3 days. I had this pudding twice on different days. Today I checked the date on it and it is Best Before: 19 Jan 18.
This is extremely hazardous for the health of Safeway customers.

So today I went and ordered a hot turkey, & provolone sandwhich and was completely blown away due to the fact they only put 2 slices of turkey on it!
The lady said this is normal but it SO is not. I don't know when this happened but $8 for a sandwhich with 2 pieces of meat is ridiculous!. Please tell me this is a mistake?.
I was in a hurry but I will never get another sandwhich again here if 2 pieces of meat is he new norm for safeway sandwhich.
Please I would like you guys to do something about this. I am not even at a deli or eating out which those sandwhiches have more meat and are usually close to the same price. Also I thought drink was included in meal but it was an extra $99 cents so $9 for a a meal to go, & no meat on it just really upsets me .

I went to the Safeway gas station located at 40 Shining Willow Way in La Plata, MD 20646 to get a cherry coke before returning to work at Charles Co. Circuit Court. I paid for my drink and took a few sips while returning to my car. I went back to the courthouse parking lot and parked my car and took another sip. I felt something on my tongue so I immediately pulled it out of my mouth and took a picture (attached below). I took the lid off of the cup and noticed that there was more black stuff on the inside of the lid. I'm not sure if this is residue from the machine but it's obvious that they need to clean the fountain drink machine before anyone else has this experience. I expect an email about this matter. kayleehumphrey11 @gmail.com

This particular Safeway is located in Waldorf MD, zip code 20602. Around 1515-1520 I entered the store to purchase crab legs for my family who was not present at the time. There was no line, no one waiting or near the section but myself and another patron who already placed an order who told me to go ahead he has been helped. At this time I received a call from my wife to ask an amount in lbs of crab legs as I wasn't sure of how many family members were attending our home for dinner. The employee behind the seafood counter then addressed me as "main man I'm about to get off so if you want something tell me now because my shift is over" all the while I'm still on the phone not blocking any other costumers as there were none around waiting to view or purchase anything. I stated ok, well is there anyone else who can help me I'm still discussing with my family what is needed. His reply was "I don't know I just worry about me". Buying raw seafood above market value is not something anyone has to be rushed into doing. I told him ok 4 lbs of crab legs. He then replied "4 lbs"'I stated again "4 lbs" his reply was "is that it"? This was very rude and non professional in every manner. Nobody should be treated in such away when spending money on food. I understand I should have handled this complaint at the lowest possible level but this store in particular has a reputation of rudeness and employees having a sense of doing the costumer a "favor" when they should be simply doing the job they initially applied for on their own free will. Please take action on this. I even asked ok when does the seafood department close because at that time I felt rushed after my order. His reply was "I don't know man 730pm I think". Action is needed!

At check out, my 21-year-old son brought beer to the counter and presented his driver's license, which revealed that he turned 21 years old 14 days earlier. In Arizona, one has 30 days before he/she needs to have a new driver's license indicating he/she has turned 21 years old. The cashier, Tenley, was very rude and told me that I could not purchase the beer because of my son's driver's license. A manager was called and had to explain to the cashier that my son didn't need to have a new driver's license until 30 days after his birthday. A long line formed during this entire episode, and my son was humiliated. I became angry, and the cashier continued to be rude and belittling to my son. I asked the cashier to apologize for her mistake, and the best she could do was say "I'm sorry you're upset." She could not bring herself to say "I'm so sorry for the scene I created and embarrassment I caused you and your son."

Cashier named Elisa at Safeway on Rural in Tempe, Oz, was super rude and unprofessional. She rung me up I put in my debit card and pin number and all of a sudden she starts ringing up the customer next to me so I assumed she was done. She then yells at me informant of everyone super rude and claims that I didn't sign or put in my pin number when I clearly did. Then hands me a receipt, which is proof that I did put in my card info. So then proceeds to yell and say she doesn't know what happened. I walk off and check my receipt and was charged for extra things. So I come back and she continues to be rude and claim the same thing that I didn't put in my pin when the last 4 number of my debit card are clearly on the receipt. Please train new employees to not act defensive when they make a mistake! Never going back.

The store is under staffed, the shelves are not kept loaded, products run out and are not replaced excpediciously. The Deli is understaffed, never enough food or service. The pharmacy service is too slow. The aisles are packed with products displays making it difficult to navigate. The checkout aisle is too narrow, requiring customers to line in cramped positions, not enough checkers.bwe will travel you Ukiah Safeway for overall better service and with more products available. We are older customers making this trip more difficult. Please make some positive and convenient changes. We are paying YOU our hard earned money for products and good service which we are Not receiving at Safeway in Willits, Ca 95490.

March 22, 2018, I visited the Safeway store #1257 in Livermore, 4495 First Street. While shopping in the produce department, I needed a bag. Under the bags was a display of cucumbers with an extended display onto the isle. I am just over 5' tall and 65 years old. It was hard for me to reach the bags, as it is so many times. The clerk, name unknown, asked if I found everything I needed and I said yes but I wanted to mention that it did not seem right that an extended display was under the bags. His response, go to the front and get a bag from the bottom of the display. I suggested instead, to not put the displays under the bags. He replied with, the district managers tell us what to do and they are all 6'2" and taller. I decided it was not worth discussing further. Upon check out, the clerk, Efrain Montalvo, bagged my groceries then left them on the counter for me to load while he checked out the next person. Seriously, I felt he could have placed them in the cart. He did not have anyone bagging for him and did not ask if I needed help. Where has the customer service gone? I have shopped at Safeway for over 45 years, spent lots of money there, and this is the way we are treated. As a child, my family shopped a Safeway too starting around 1950.

I bought a bag of silly circles signature kitchens cereal from you're Modesto McHenry Ave location I poured a bowl of cereal for myself and began eating it when I noticed an object in my mouth that felt like a rock I immediately spit it out it looked like a tooth off of some type of animal I threw up and chipped my tooth I had to go to the dentist I have no insurance to pay for a dentist This is BS. As it absorbed, the moisture from it began to changed its look from when I spit it out, as it began to thaw out, it looked like it was moving like some sugar coated maggots disgusting I am appalled I have never been so insulted in my life to buy a bag from an upscale store that is so expensive to get it a piece of crap bag of cereal was utter [censor]. The dentist charged me $700 .00 all over a bag of [censor] ceral. I Wil be in touch
[protected]@gmail.com

I visited the Safeway on 25th st in Baltimore md on 03/21 around 6:00-6:30p. I went to pick up snacks. While shopping the bakery section, I decided the buy the sleeve of bagels and I prefer jalapeño cheese. During my last visit, the kind I liked wasn't bagged. I inquired with the associate and she was kind enough to assist me. On thus visit, two associates were conversing and the one had her back turned to the counter. I waited a minute and when I was acknowledged, I called out to the associated. Again, I inquired about prepackaged jalapeño cheese bagels. The associate who had her back turned replied what is out there is what we have. So I asked if one could be packaged and she responded we don't do that. I hesitated and just walked away but because there was no empathy shown and I really wanted the bagels, I didn't want anything and the other items in my cart I put back. The only thing I kept and did purchase was red velvet cake and frozen apple pie.

Longtime customer. I'm in at least once a day for 9 years. Always been fine. Now, every time I'm there, I listen to cashiers gossip/complain to baggers or each other, about management and problems working there, while I'm being checked out. It's uncomfortable. Unprofessional. And perhaps management needs to be better. I have noticed turnover. Please get it off the floor and in private, because as a customer I also feel ignored l, except for some will still scan items, asking for total as an afterthought. I'm not simply asking for employees to be chastised— I'm asking that someone look into the management issue as well, as it seems MANY employees are upset. Where there is smoke there's fire.

This is my first time writing corporate. That's how bad it is. I'm seriously contemplating going across the street to QFC from now on. I'll pay more, but won't be subjected to such unhappy employees who're making not just me, but most customers, uncomfortable every time we shop.

Store in question: Safeway at Jefferson Square, West Seattle Washington. 42nd ave sw 98116. I live across the street and it's had all of my grocery business. But perhaps no more.