Safeway
Reviews and Complaints

This morning, March 29, 2018, as I was coming out of your Estes Park. CO Safeway store, a women coming into the store with her wet, hairy dog, picked him up and placed him into the shopping cart where I had just removed my food. The dog did not have service animal identification and was very small. This seems unsanitary to me and it is not the first time I have noticed customers riding their animals around in the food carts. If this is not a health issue it is certainly unappetizing when shopping for your food.

My name is Marcus Bradford. I was so excited to get hired by Safeway in Alliance NE. After only one day the manager "Cindy" called me and said she wanted to make me Produce Manager. I do have 8 years management experience. I was disappointed but understood why she decided she was going to out me in a different department instead of the manager position. She told everyone but me that she changed her mind. After only my 4th day on the job we had a very large truck delivery that was 2 hours late. And I had to do it on my own. Still learning. We had a meeting and in front of the other employees she put me down and spoke to me as a child. While taking stock up front she stopped me by the registers and in front of customers and told me I was inefficient followed by making me feel incompetent. As she walked away a customer touched my back and said It's Ok. Another customer asked we are always treated that way. The next day I was scheduled for a job I had not yet trained for. Feeling overwhelmed I spoke with Leta. She said to just go on home and Cindy will call me the next day. It has been almost a week and no word, she won't see me, and won't return my calls.

Sunday March 18, 2018 morning 1 checker on the 15 or less checking out a person with a basket full of groceries...10 people waiting in line at the self checkout with just a few items...3 of those stations not working...3 working...I had a full basket ...employee with long dreadlocks too busy on her phone to help anyone...when I finally got to the self check out they decided to open another register...so it took me forever to scan my basket ...this is not the first time this has happened...poor store management...slow and not properly trained employees...busy talking to another employee...not engaging customers...I am forever being asked by checkers what type of produce I have...If you work in a grocery store you should know what an acorn squash is...just on example of semi-literate, why are you bothering me employees...unfortunately I live so close it is convenient for my to shop there...but not any more.

We purchased Dungeness crabs from the Safeway on East Ave in Chico, Ca. 95926 on March 16, 2018. They were advertised as fresh crabs. When the clerk pulled them out of the case two claws fell off. Half the other crabs had their shell cracked open. When we cooked them the meat was grey and had a strong ammonia odor to them that brought tears to my eyes. We brought them back to the store and told them of the conditions of these crab; they were not fresh as advertised. I told them there is no way you should sell these to your customers . Today I went back to Safeway and not only did they have the same crabs, they raised the price. I will never buy any seafood from Safeway again. Your buyer should have never purchased these crabs in that condition ... and should have never sold them to their customers. This is the second time this has happened to us at this Safeway location with the crab. We lodged a complaint with the store last year - and never expected to repeat that experience again. After cooking the crab and sitting down to have our meal ... we had to abort our dinner and re-bag the crab to return to the store. Not a good experience. Should not have to be repeated ... twice. Thank you.

Dear Sir/Mam,

I am submitting this complaint as a result of pharmacy technician Sandor unwillingness to meet my needs as a consumer. I have had two encounters with Mr. Sandor and both times their has been a lack of customer service. My initial encounter was on March 8, 2017. I presented Mr. Sandor my prescription and health insurance card. He stated he was unable to verify my coverage and I should call the insurance company. I informed him I had previously filled prescriptions at this location and my insurance coverage hasn't changes or lapsed. He instructed me at approximately 6PM to call the insurance company and have them verify coverage. After shopping and thinking more about Mr. Sandor's suggestion. I wondered why he couldn't call the insurance company. I returned to the counter and requested he call the insurance company, to which he replied " I can if you would like me to". He was able to verify my insurance coverage after my request without a call to the insurance company. I stood at the counter and observed Mr. Sandor and I believe he was able to verify my insurance without the call. Fast forward March 15, 2018, 1PM. I present Mr. Sandor with two new prescriptions and he immediately responds "we may not have one of these in stock, I will check". At that time I request he fill the prescription which is available and I will wait. He looks at the prescriptions and tells me they are void as there are no number of refills listed on the prescriptions. He goes on to say he'll have to fax the physician and maybe they'll be ready tomorrow. Again, I'm wondering why he can't call my local physician? I would like to wait. I have shopping to do and also have blood tests in the lab adjacent to the pharmacy. I don't ask. I agree with what he says and asks him to call me once they're available. My physician is expedient and it would have taken two minutes to make the call and have the prescription available while I completed my other tasks at Safeway. I called the following day and spoke to pharmacy manager Chante and informed here of my interactions with Mr. Sandor and the lack of decorum exhibited. She did she the prescription was verified and the drug was available, but not filled. I have yet to received a call or the prescription 24 hours later. I believe Mr. Sandor in both visits wanted me to go away and he seemed overwhelmed and really didn't want to service me at all. And perhaps because I am African American he was dismissive. I am very upset by his lack of concern and efforts to delay the filling of my prescriptions. This is my local pharmacy and I chose it for convenience. Mr. Sandor had made it anything but convenient.

Yuri Hollie-Norris

Location:Bollinger Canyon Safeway Pharmacy, San Ramon, CA

I recently bought groceries, I was bit in a hurry so I just grab the thing I need, paid and leave. Got home and grabed one noddle cup out of 4 to eat. After I was done eating I realized the the noodle cup were all expired 3 month ago. they need to check the thing they sell, not wait this long (3months). I might be getting sick now. I might as well get an inpector.

I've bought a cake from Safeway king st San fransico the cake says packed on march 10 18 and sell thru march 13 as I took the plastic container off I've noticed excessive mold around the cake tremendousmy disgusting very wrong to sell mold cake to people and people can get very sick and have severe health issues due to eating bad bacteria food and I'm one of them

The customer service rep would not answer me or help me when I asked for further assistance. He was not helpful at all. I prefer for him to be fired . I asked him to help me (his name is Javier) and he wouldn't help. I asked him to help me and he wouldn't. I'll worked in the customer service field for years. He would not help me, regardless. This is the worse customer service I've experienced in the last few years. I know this is NOT how people should be treated. I would recommend firing him and looking pass the lack of customer service. Take care.

Thanks

Eric

The store in Half Moon Bay, CA is one of the worst markets I have ever seen. We deserve better than his store. Everyone in the community knows it is dirty, needs renovating and that the quality of produce, meat and dairy items are subpar. There are numerous discussions on NextDoor about how awful it is. It is also way over priced. The next closest Safeway is Pacifica, CA and it's only slightly better than the Half Moon Bay store. I am so mad that I have to drive 30 minutes away or more to get to a nice store. Everyone is going elsewhere to do their shopping. Please give us a better option, renovate this store, improve the quality of our products and make it less expensive.

I am so disapointed that the store on 14826 Highway 99, Everett, WA decided to restock/distribute their products so that all the non-gluten products are now scattered around the store, very hard to track down. Also it seems in this process you have eliminated many of the non-gluten products you carried in the past. I wonder if you are aware of the high number of customers that have serious gluten allergies. I have depended on your store to supply a good variety of these products and now - NOT. You have made a black blot on your public relations image by doing so and I, for one, will be finding a grocery store that can provide better and more convenient non-glutton products, such as Fred Meyer. Sorry to go, but medically I have no choice.

I just stood in line at Safeway in Quincy, CA for the last time. The lines at your Quincy store are always too long. And you only have or two cashiers working. The SLOWEST cashiers on the planet. They rarely staff a third counter and don't seem to care how long your customers have to stand in line. 23 minutes today. I was in line for 22 before they asked for a new third cashier.

The management you have at Safeway in Quincy, CA needs to either be replaced with someone who understands work ethics and customer service, or just close the doors altogether. If they can't figure out that they need to schedule to run three cashiers during the busiest times in the day 1100 am - 1300 and [protected], they don't deserve a job.

It would help if you would fix the cash register in the deli area. people who shop at your deli for one or two items have to wait in line behind people with full shopping carts. My food was cold by the time I got it home.

There has been improvements thought. Whoever took over your flower and customer service section is doing a great job. The flower arrangements and decorations look very professional and that are looks great.

Yesterday I order my groceries through Safeway online service. I had scheduled to receive my groceries within a 4 hour window, from 7am to 11pm. It is now over one hour past the scheduled delivery, no response has been given regarding if my groceries are actually coming, and I can't leave my house in case they do. Their customer service line does not answer, and I have no way to contact my driver. This shows a complete lack of respect for the customer's time!
Never shopping with them again! Terrible service!

On Sunday Feb 4 / 2018 I am going to safeway store to buy a bolillo bread and next day Monday aprox. 5 pm I was shocking with the long hair inside the bread so I had to introduce my hand inside of my mouth to remove the hair inside my troath, I had very bad experience for a few seconds I was so scary, I report this incident with the manager on shift in Kirkland 124 av. My phone number is [protected]

Today me and my family which is my wife and 3 daughter when to pak n save Safeway today at 11am and shopped for about 45 minutes collecting everything my wife needed to make a lasagna for my birthday which was March 2 we went to go get Clasico Roasted garlic sauce and the tag read $1.99 so we were going to purchase seven jars when we were don't we went to self service checkout and began scanning are items when we got to the Classico sauce it rang up as 350 but the sale tag read 1.99 so we let the young lady know it was the wrong price on the screen that the posted price was 1.99 she saw it and told us to enter are club card but we told her we had done it already she proceeded To try and enter a club card number again the screen told her there was already one enter so she said she would have some one do a price check well we where there for almost a hour and I had to work at 1230 so I took my wife's phone and snapped a photo of the price tag and show it to the cashier she then still called a person to go price check the Classico even tho we showed her the pictures of the tag at she had someone price check it twice as if we lied and then began to tell us that the tag was expired but Expiration date of the tag was feb 27 and today is March 5 2018 and that she would have to call a manger she called the manager who told her that they could only sell 1 jar out of the 7 we were trying to for the posted price which was 1.99 which was clearly not my fault I explain and why did I have to make up the difference for a mistake that should have been caught 5 days before I was embarrassed beyond Belief and Decided to leave the store and not purchase anything with Safeway which is about five minutes away from my home My family of 7 which does all our shopping at this pak n save Safeway location in Emeryville/Oakland California has not been courteous on more than one occasion And giving me a headache about their wrongly tag products

I was just in Safeway in the Pleasant Hill or the ridge store on Sunday, March 4 and purchased two packages of the three bridges fresh pasta with an expiration date of April 18, 2018 open them up for my dinner this evening and they have mold on them this is about the second or third time I've gone into Safeway made a purchase and come home to mold being on a product, pasta, tortillas, etc. finding mold at anytime is not acceptable but finding it as you are preparing dinner is infuriating.

We bought the bones less chicken wings and MC and cheese along with some Sushi
At our arrival at home we notice the chcicken wins where all black and burned on ones side despite the tray being full and MC and cheese where super dry I called back to the store and the guys who's served us simply explained food had been there all day! Why do they serve this to anyone was my question he simply said he's the person closing the shift
Wtf is going on here? I want my money back or else I will pay 78 to small claims to teach you stupid staff a lesson is they don't like their job should be giving the opportunity to someone else!.

Good evening,
went shopping in the Dunkirk, MD store. Came to the end of my shopping and stopped off at the deli, only one customer before me with two helpers behind the line. Took me over 20 minutes and I could not take no more and walked out of the store leaving my full basket behind. There was a third person that came in and I still was not waited on. I worked in the deli over 30 years ago and I would have been fired on the spot for that type of service.
To be clear, Dunkirk, MD Sunday afternoon at 4:00 pm.

I have been a customer at Rossmore Safeway for over 23 years, although I don't live in Rossmore. In the last 6 months, a dramatic shift in employees has taken place. The staff I am used to seeing everyday are no longer there. The store is now ALWAYS short staffed. Last week I showed up on a Tuesday night at 5:00 and there was only 1 checker! There were 14 people in line. I know there is new construction going on at the shopping center, which would lead one to think that staff would be increased, not decreased. The "new" staff seems stressed and and frustrated. They argue in front of customers about there schedule and job responsibilities. The place is a disaster.

Today I stopped by the Clinton branch to shop for grocery. However, there were no shopping basket...none. I complaint with customers service and they told me that at the time there was none available. This is the first time in 30 plus years I have filed a complaint. As a senior I had to limit my shopping to what I could take in my hand. What a shame.

At your South Lake Tahoe store there is an employee named 'Miguel' who was rude to me on Super Bowl Sunday that he made me cry. He was written up for it and the very nice manager ended up offering me a $25 gift card.
A couple weeks later my friend came up to Tahoe to visit me and he went to the Safeway here to get some food. When he came back he had no food..he said there was an employee named Miguel that was being so mean to an elderly lady with a disability; he told the man to stop and left his food in the store with him ; after he was told by this man that it was not his business. My friend said he would never go there again. I asked what his name was: he said Miguel!
He also said he did tell someone at a register that Miguel was very rude and hostile to this woman; telling her to not go through the self-check out if she cannot figure it out. He did not say it nicely either.
This is the same kind of behavior I encountered when I tried to go thru the self-check out that Sunday; he told me very loudly that I could not go through with any alcohol ( one beer) and he humiliated me by loudly telling me that I could "call the manager" if I wanted. But I didn't until he kept embarrassing me in front of other customers, by being so loud about it.

How can a Safeway have someone as an employee that verbally abuses customers? How and why is he still allowed to work for such a chain as Safeway is? I really couldn't believe it when Miguel stared at me after another cashier called the manager for me over the intercom; he immediately stared at me with a big smile on his face, but in a hostile manner. I told the cashier and she laughed. Unbelievable. I am afraid of this mans hostile and agitated personality; he seems to be on drugs or something. I do not feel safe to ever be near him again; but I need to shop at Safeway! Why do I have to deal with someone like him at all; when I am spending my money there often? Raley's customer service is so much nicer and professional; but they often cost more!
As for my friend, he really needed those groceries he had in his cart (and so did I); if he does not eat enough he gets Pancreatic attacks; it really ruined our day and he could have gotten deathly ill due to being too upset to buy his groceries. He was very angry that Miguel acted like that and even argued with my friend about it.
I thought Corporate should know about how an employee like Miguel is treating those that dare to come through the Self-Check Out stand. He seems to especially like being rude to white- haired older women like myself. I personally felt like he was being hateful to me; because he was. I wonder if he was being racist because I am not Hispanic and I was alone. I was being kind to him, but it did not help.
The manager who wrote him up on the Super Bowl day was very empathetic towards me and professional; it made me cry to know he cared. My friend saw him mistreating a woman sometime around Feb. 19th.

This store needs to make customer service a priority and fire people who drive away customers and give 'Safeway' a bad name. I have never encountered this problem my whole life at any other store; especially Safeway where they are usually great at being nice to customers. This is a serious problem when people are bullied by a short, stocky, angry, loud-mouthed man who likes to pick on women!