Safeway
Reviews and Complaints

My family and I have been using this pharmacy 20+ years, with out issues. Over the years I have noticed less and less professionalism in the way they conduct their business.

I’ve had pills from someone else’s prescription mixed in with my prescription, luckily I discovered them.

Their pharmacist Ramon, is refusing to fill my family‘s prescription because he felt that my physicians assistant was rude to him on the phone!

This is just 2 example of how unprofessional this pharmacy has become.

I highly advise that you do not patronize this Pharmacy.

I’m moving my families prescriptions to a new pharmacy as well so my grocery business.

I have been a loyal Safeway customer ever since the Keizer, Or store was built. We also shopped at the old Safeway before the new one was built, for 44 years total. I am sure I am into thousands spent at that Safeway. We bought a Marion Berry pie for $11.00 that did not taste like Marion Berry and did not taste very good for some reason. I brought the pie back the next day and I was told because I did not have a receipt and the item cost more than 10 dollars they would not take it back. I called the manger also and he said that had it been $10 or less they would have give a store credit or refund, that is store policy. I would have taken $10 but that was not offered. I told him that I would never enter that store again, and you will lose a loyal customer for life. No comment after my statement. I know it is not much money, but to me, it is the principle of the incident. They made me feel like I was scamming the store and trying to pull a fast one, and they were ok with me not shopping there anymore. Very disappointed loyal Safeway customer

I brought a packet of winfield optimum crush blue from safeway 18/03/22, always smoke them, they do say vp114 like always however they are definitely not winfield blue optimum crush, they are 100% winfield blue crush duo. Falsely advertised, so disappointing I can’t smoke them they’re horrible. I don’t know who’s I got stooged into something else when my label and cigarette number is winfield blue optimum crush. But I can send them back so you know for yourself they are definitely not.

I am all about change However I recently visited the Safeway I always shop at and saw possibly the worst decision money wasting and time consuming project Safeway stores have now embarked on - Changing the self check out area to be squared in like a cow pasture will create chaos and complete congestion and major disappointment on every customer that does use the self check out - Every single customer that was there today while I was checking out was angry and voicing their displeasure with the employees- it was so crowded with only a few customers- when the holidays come it will be chaotic at best -

I work at a store in the same town, my store…a person came in and shot up the store, murdered my friend and colleague and almost killed another…this was the first time I’ve gone to a grocery store since needing to hide in place cuz I couldn’t run…I was almost done at self check out, then I hear on intercom “officer to customer service”, I looked, saw customer service, nothing at all happening, then perks says “Thankyou at customer service”…. honestly?!?! If you needed change or an over ride or something say supervisor or have a code-dont say officer-cuz people who just lived through a shooting-that’s the most horrible thing to say — change announcements on intercom-don't say officer if you don't actually need a police presence-your just triggering people to relive horrible experiences

I experienced a bad experience from your store in Oxon Hill Md last week from the store manager, so I called the headquarters, and one of the customer service persons that answered the phones at HQ took my information and said that someone will contact me within 24-48 hours. It has now been 4 days and no one from the headquarters/ corporate office has tried to contact me regarding my complaint. This is very unprofessional and I guess that I don't matter as a customer. I am very upset about this. See you later Safway. I should send this to the news channels. Very upset customer.

I know this is really petty! I like these magazines for the crossword puzzles. Since 2 of the 3 main stores in Auburn, Wa. fly the Safeway name I would like to know if anyone knows or cares WHO is supposed to deliver these magazines to the Safeway stores. If you ask anyone at these stores I believe the employees has been given a pat answer to pacify customers that ask why they can't get these magazines. I have asked before and got the name of a distribution company that had no online address and wouldn't answer the phone. The latest story is that they changed distribution companies and? There must be someone somewhere that makes at least part of their income from the sale of these magazines. You would expect that SOMEONE would be interested in the reason these magazines are not making it to the magazine racks. Several years ago the produce manager at the original Safeway store in Auburn, Wa. had them socked away in the back of the store. The manager of the store at that time was made aware of this by me.

I have had a lot of issues since I started getting my medication at this pharmacy. Main one being they rarely answer the phone, and if they do they are rude most of the time.

Secondly, the Phamisist "Jamie", doesn't seem to know what is going on, with my scripts. In several instances she has told me something and an employee will say or do something differently. This is very difficult as I'm on a medicine that needs to be administered correctly.

I would appreciate it if someone could please call me as I have asked for management numbers and have gotten the run around every time.

There is no reason for your parking lot be filled with this much litter.

It's not a good look to associate trash and the place one goes to buy food. Please do something about this easy fix.

My suggestion is to hire local residents and dedicate there service to the community by keeping the outside clean. Thanks.

I used to love shopping at Safeway but lately the customer service has been absolutely horrendous! I have had issues in the past with employees trying to run me over to get wherever it was they needed to go. One male employee did it to me two times in just a couple of weeks. I was walking to the right and he walked straight at me and did not even try to move out of the way. If I hadn't moved, he would have run into me. I had another employee who was stocking shelves and he came straight at me with an empty cart and then told me...you need to move, I was walking that way. Uhmm..no...I am the customer, not you and if I am on the right side, you need to move over.

Today on 12/10/21, I had a self checkout "cashier" treat me like I was doing something wrong. I was standing behind the 2nd person in line and she said you are both in the way of other carts. You need to move over there. A simple please move over would have been much more appropriate. There was also plenty of room for 2 other carts to get through where we were standing so this really was not an issue. Then when I was getting ready to check out, I started to move toward the register while the lady was gathering up her groceries and the same "cashier" nastily told me you need to wait! Get back in line! I flat out told her and you don't need to be so rude although I don't think she even paid attention to what I was saying. Unfortunately, I do not have her name because she kept turning away every time I tried to see her name tag.

If this is going to keep up, as much as I don't like the other grocery stores in town, I will start going to them instead and Safeway will lose my business for good. You have a few really nice employees but they are getting harder and harder to find in your store.

November 21, 2021

Dear Safeway,

I'm not sure why you took one of your great cake slices and converted it into a "parfait." What used to be worth a 10-15 minute drive to satisfy a craving has now turned into an overwhelming vegetable oil-based dessert with a hint of cake. It's hard to digest this "cream cake" without feeling the urge regurgitate this sweet foam (not an insulate, simply stating the experience). I highly doubt that tres leches is about the whipped topping and less about the cake and milk it's meant to soak in. And to make matter's worse, customers are paying 3x more for less cake and more whipped topping and a dash of strawberry flavor.