Safeway
Reviews and Complaints

I was in the store in Half Moon Bay yesterday and saw the second dog in the store in one week. The dog was not a service dog, and it passed two employees as it walked down the aisle with its owner.

There's a thread about this on NextDoor right now, with numerous residents posting about the same thing. This is a health hazard and we're reporting to San Mateo County Health Department.

Please direct your staff to enforce rules regarding dogs in your stores.

Thank you,
Kris Lannin Liang

The customer service was sarcastic towards me when I asked if they were low on groceries. I said I saw on social media alot of people said shelves were low in all the grocery stores. I have a fulltime job and only grocery shop 2x a month. I live 100 km outside of Terrace. I did not appreciate the sarcastic response I received. She said we are a grocery store we have food.

A couple of weeks ago I received an email telling me that I could get a Honeysuckle White turkey for free if I spent $100 on groceries. My problem is first the digital coupons don't work and it is unfair to require people to have a cell phone to get an advertised offer. There are a lot of older Americans who don't have the kind of cell phone to be able to use the digital coupons. Even after we finlly found a store employee to apply the coupon; it didn't work. There were no cashiers! I am 67 and my husband is 69. We have some health issues that make it impossibe to shop at Safeway if we have to use the self check out. First there is no place to put anything. Second there is no place to put anything after it is scanned. Third the machine kept telling me that I wasn't putting the item in the bagging area (I was). The groceries were falling on the floor because we couldn't keep putting things in the bagging area when we had no room to put them there. The scanner kept reporting that the item was not in the bagging area. No, the stuff was falling on the floor. It was impossible to check out with the disruptions constantly happening. The scanner wouldn't work. Even with all this distraction I was aware that the prices that I was being charged were higher than the advertised prices. What kind of game is this? Finally, when I finished checking out with my $104.58 grocery order I was unable to ring in the free turkey. The store worker tried to tell me that was because I had a couple of dairy items and they don't count towads the total. What the heck? Also I was charged $7.98 for tax. I am not aware that I should be charged tax on grocery items. All I bought was food. Also the store in Frasier, CO charges $.30/bag for a bag that costs them a fraction of that. If people are really concerned about the environment then get the manufacturers to stop packaging everything in indestructable plastic. When I finally finished checking myself out I was given a choice of how much money I wanted to donate to feed someone else. $5, $10, $15, or $20. When I choose to donate I know where the money is being sent. Who knows where all the donations that I am constantly being asked for are really going. If a huge corporation like Safeway wants to help feed people they can make that donation and write it off in taxes. Every store that I go to is asking for donations. Is anyone policing what they are doing with all the money they collect. Who holds the store accountable for the overcharges that are happning? Something is fishy! I can't shop at Safeway! You shouldn't either! The only reason that I put myself through any of that is because I got an email from Safeway saying that I could get a Honeysuckle white turkey. I didn't even need it to be free. I just like that brand and go to Safeway every year to buy one. NO MORE! No cashiers! Wrong prices charged! Digital coupons that don't work! Charging for bags! Charging tax for food! It isn't worth the frustration! Are there any adults running this store and/or providing oversight of the operations?

Good morning.

I am writing to bring to your attention the issue that I have experienced in some (maybe all) of our local Safeway in the San Francisco bay area.

We moved from free plastic bags a few years ago to paper bags that we had to purchase for 25 cents. That was totally understandable since we were working at reducing plastic consumption and consequential plastic trash in our oceans.
My complaint is that now the stores (Belmont, San Mateo and who knows where else) is only offering plastic bags. WTH, not even a choice between paper or plastic. Only plastic. And thick plastic. That is just not acceptable and needs to be fixed!

I understand that I can bring my own bag but instead, until it gets resolved, I will take my grocery business elsewhere!

I just sent a complaint to you about an incident at the Safeway store on 92nd and Washington in Thornton Co 80229.However I forgot to leave my email address. It was over the treatment we received from the manager of the store which was very rude.

1 - Pick up order on 11/10/21 half and half expired on 13th took back unopened on 13th - refund

2 - same p/u order from 10th went to open on 11/14 and discovered it expired on 10/26. Returned it for refund this morning 11/15. I was told in an email I would get a $20 store credit for my problems.

3 - while returning juice I purchased other items and was overcharged the following items. This is the message I sent them and got no response.

Okay I just took OJ back. Bought a 6.5 lb Turkey breast which was in a bin at 97 cents. My phone showed it in my basket for 97 cents a lb. I was charged $35.98! It should have been $6.31 an overcharge of $29.59! The ad was for Signature Select but all the turkeys in the 97 cents a pound bin were O Organic. The sign said 97 cents a #.

I purchased 2 coke products that were advertised at $4.99 each and was charged 7.29 each! Overcharged $2.30 each. Overcharged $4.60!

TOTAL OVERCHARGE = $35.90!

I did not get my $20 credit even though I informed the clerk I had it!

I want a refund on the difference of $35.90 and for the over charges. And $20 for the credit I did not get!

I purchased two tri-tip WHLE roasts on sale. My wife and I were surprised at the amount of fat on the roasts. We felt it was close to 50% fat, with over 1" layer of fat. We could not see the extent of fat on the package because it was on the bottom of the package. This was very disappointing. The cashier was very good as well as your other employees. The poor meat quality is my issue. I felt tricked by the extensive hidden fat of the roast. Trust is at issue here and it is hard to have trust with poor meat quality due to too much fat.
I consider myself a very good customer for years.
I will most like no longer purchase your tri-tip roast any more.
Store : 570
[protected], cashier Lauren C., time : 19:53, receipt #[protected]
Customer Bruce McLennan - [protected]
email [protected]@msn.com

I had a appointment at the Sonora, CA Safeway for a TDAP booster at 2:00. I waited in line for 20 minutes only to be told that they were not giving any vaccinations today. An older gentleman walked up to the counter and said he also had an appt for a Covid booster and the clerk replied " we aren't giving any vaccines until Tuesday, we have 450 prescriptions to fill". I understand being shorthanded, as there is only one technician and one pharmacist working. However if they had posted a sign at the counter I wouldn't have waited for 20 minutes. I drove 45 minutes to get this booster today. Everything is automated the system should have sent out a text or email even that vaccinations were canceled for today. I have another appointment next Saturday for my Covid booster, But now I'm leery about driving 45 minutes to get it and have it canceled again. I can't call ahead to find out because the pharmacy doesn't answer the phone, I'm sure it's because they're too busy. If they can't handle the business and they shouldn't be offering vaccine appointments on line.

Someone needs to teach the bakery manager how long to bake their farm style bread and Kiser rolls. Sometimes it is okay and the next time it's under baked. I am handicapped and have someone else do my shopping. I don't notice how it's done until they are gone. Yesterday I or
dered Kiser rolls and they are under baked and flat. The time before the country style was like a wad
of dough. They also put them in the bags before they are completely cool. The store manager and the bakery manager are not doing their job. When they are baked right, they are delicious.

They did not ask for my ID when pay with a card that breaks California law

I was shopping last night on your website to order a pickup. However, I just got out of the hospital and was very tired, so I left the website up so I wouldn't lose all the shopping I had done. I had a very big order. But, when I looked at it this morning, all but two of my items were gone.

This is not the first time this has happened to me! It has happened before when I shut my computer down in the middle of shopping, and unlike most stores that save that info for a day or two if you are signed in, you people deleted it.

It's not difficult to make your website save the shopping a customer has done for a day or two, so why can't Safeway?

I just may have to go to Walmart.com from now on for my groceries.

Deby Provost
2409 W. Harding Way
Stockton, CA 95203
[protected]
[protected]
[protected]@comcast.net

ON Saturday, September the 18 at around 3:25 pm I entered the Safeway store on 666 Bailey road in Pittsburgh to purchase a watermelon, the price was $7.99, however, if you scan the store barcode you received an additional $2.00or so off, so I snapshot a copy of the scan and preceded to the cash register, however, the watermelon did not have a sticker, therefore I searched for the price in the computer system at the register, but the additional discount did not populate, therefore I asked for assistance from the self-checkout person that just happened to be a store manager so the security guard mentioned after I addressed her after being so rude to myself and the other customer heard me and stated that she was also rude to her previously when she asked her a question. I understand being busy but being RUDE is unacceptable and I will not tolerate that...It is important that as a store manager and dealing with customer PEOPLE skill is the utmost importance and ALWAYS treat the customer with the utmost respect is extremely important. I really feel Carla need to be addressed with the way she handles/deal with customers. Carla is her name as I looked at her name on her shirt so that I could report this incident...UNACCEPTABLE.

The lemonade is brown ! I have bought 8 at Ft Morgan store & 5 at greeley CO store Dated use by Aug 5 2022. S 4785 3 all have been brown. The one today was yellow on top when I opened it but the syrup was brown Not happy as I can't find a product to use instead of this. I traveled 60 miles from Ft morgan to the Greeley store and same product no. Same problem

I get the coupons and deals in my email weekly. However, everytime I click on one of the deals from my email it says, "Sorry, there was a problem. Please add email offer manually." What am I doing wrong? How can I fix this?

When I tried to send this it says, "Your complaint appears to be too short and is unlikely to get resolved and/or to attract at least some kind of attention. Please, make it at least 350 characters long." Does this help?

On 08/20/2021 I purchased a number of items at the Safeway store # 1819 at 18495 E. Queen Creek Rd, Queen Creek, AZ 85142. At check out I showed my Safeway discount card to the checker, who verbally said he got it! Several of the items where on sale with discount card and I had one coupon for eggs. You will notice I was charged 1 cent for using a coupon! and the Dos Equis beer, was full price, even though I bought 2 cases as per that weeks ad.

The checker started to throw away the receipt until I asked for it! Now I know why. I did call your customer service at the store, who wanted me to come back and they would refund my money. However, I explained it was 16 miles away and I was leaving for several weeks that evening!

Ed Powell
34037 N. Powell Ranch Rd.
Queen Creek, AZ 85142