Saks OFF 5th
Reviews and Complaints

I am beyond disgusted with the customer service and how things are handled with this company. I recently made an order for one product 2 times in which each order got canceled without notification. Nobody seemed to want to help me, and the representatives that did help, never followed up. I have never been so stressed in my life with one small situation. You would think there would be more care as a known company such as saks. Every single representative gave me more false information and got me aggrevated during this whole experience. The jacket I wanted was finally found at a local store, in which I was told to order it and call back customer service and they would apply an additional 20 off my order. Now I did as they say and representatives explain that they can't do anything because it was a in store order. So I was given more misleading information. All day I am dealing with managers in store to different representatives from customer service and nobody seems to help. Its time to get your stuff together, especially during holiday time. I can't believe the experience I have had with saks off fifth. I will never be ordering from your company again and will not recommend to any of my friends like I always did. 20% is the least amount I should've been offered; which in the end I didn't even get that extra discount. I deserve more for this amount of inconvenience.

On December 2nd. I placed an order online for a Salvatore ferragamo men belt (Salvatore Ferragamo Adjustable Leather Gancini Belt item [protected]). My bank account was charged $246.68.

To confirmed everything when trough, upon completing the transaction, I called to verify that the order did processed. The online representative confirmed that everything went well and that a 10% would be refunded back to my visa card. Today I received an email to learned that the order was canceled. I called again and the online customer service person said that this is normal to happen, orders usually can be canceled if they are not longer available. This person transferred me to her supervisor and her supervisor said that the new your store had it. She put me on a 3 way call and later hang-up leaving me waiting for 20 minutes to speak with someone in New York that didn't have any clue about my ordeal. We talked for a few minutes and he said that that belt was sold out while ago!------- So, altogether I have received nothing but poor customer service and care. I am so disappointed that my wife and I are planning to never shop again in any of your stores (online & onsite). This level of service is so unacceptable and unfortunately the belt that I was planning to buy, was intended for my father's 50 years wedding anniversary.

I hope someone takes his/her time to read this and do the right thing.

Sincerely,

Javier Macias

A week ago I ordered Uggs. I received an email stating expected delivery Friday 11/24/17. I called The 21st, I was told the order was processed. I called the 22nd too be hung up on Twice and called back the 3rd time to be told that the store couldn't find my order and someone was too call me. No one called. Today 11/24/ 17 called again and it was told too me that my order was cancelled because of product being sold out.
The product wasn't sold out when I ordered the Uggs. No one called too offer reimbursement. I had too ask for my money back. There still isn't any signs of my money refunded in my account. I WANT MY MONEY BACK ASAP.

Hello,

I have called and emailed more than 10 times to try and get a refund for a purchase I made.

Every time I speak to someone they tell me they are processing my return.

It has been more than 1.5 months and I still don't have my money back.

Order Date: September 15, 2017
Order Number: 4303454

I simply want my money back and I don't understand what the issue is

I placed two orders on Nov 13, 2017 and paid by Visa. On Nov 16 @ 16:52 I received a call from Saks OFF 5th. I was driving and missed the call, but I called back in two minutes @ 16:54. By then My both orders were already cancelled. The reason was I couldn't be reached to confirm some (?) information. Saks OFF 5th didn't give me even 5 minutes to respond. The payments were already approved by Visa. I was told the money will be returned to my Visa account within 48 hours. Basically my orders were cancelled for no reason after the payments were already made. I spoke with a rep and her supervisor. I asked to reinstate my orders. I was suggested assistance to replace the orders. Nothing else they could do. I felt mistreated as a customer. I can't explain how all this could happen and find it unacceptable.

I ordered an item on line and never received it. I emailed Off Saks to let them know it was not received, they said they would credit the shipping. I called back a week later when I still hadn't received the item and they said they would start a return. I called back 2 weeks later, when the item still showed up on my account and spoke to a rude customer service manager, Dan M in El Salvador Central America. He claimed they could not take it off my account and would start another 2 week process to have it refunded. The service for a high end store was terrible and it a shame I have to keep calling back on an item that was never shipped to me. They were not even apologetic. I'm a very good long time client of Saks, and I'll think twice before I shop there again.
Thanks,
Julie G

Shopping at the Saks Off Fifth at the Tanger Outlets in Hilton Head I saw a coat I liked. There was a sign in the coat section saying 40% off outerwear for a limited time. I left the store to think about it. I then visited the customer services office at Tanger and was given a coupon for 20% off and Saks was a participating store. I decided I would purchase the coat using the coupon. When I checked out I was told I could not use a coupon since the 40% off was a special promotion. Nowhere on the signs did it say no other discounts would be honored. The coupon stated it was good on sale items yet I was denied using the coupon. Really disappointing and seems to me unethical.

I order a nice pair of shoes, from Giuseppe Zanotti, when I received my order 15 days later, I didn't want to believe my eyes, this shoes were used, with scratches on the Hill, dirty on the soles and inside the shoes, not only that they send me the shoes on a different box that does not belong to the shoes. When I call the customer services this was a NIGHTMARE!.I spend a all morning they transfer my call from agent to agent the all morning they don't know anything to help you just transfer calls.

I ordered a Burberry watch. They put an "adult signature restriction" on the package, which made it impossible for me to receive once I wasn't home at 3 pm when they delivered it because I was at work. Fedex told me those restrictions were only supposed to be placed on alcohol or firearms. I spoke to 3 different representatives at Saks and they all told me something different, giving me the back and forth. Two of them were supposed to get back to me in 2 hours and I never heard a word from them again. The only way I was able to get my watch was to work with Fedex and drive an hour away to the warehouse where it was held. It was extremely frustrating and inconvenient, especially after spending $400 with them. I'm not one to complain but I am very disappointed.
The order number is 4446298. Anything you can do to better this experience would be greatly appreciated.

I didn't like the order I got and shipped it back at my expense. The money I sent of shipping was promised to refund as well as money for the order itself.
However, it's been one month and there's no sign of the money.
The information in my profile says a different thing which is not true. It states that the money was refunded. That's why it's so tough to prove I haven't received anything.
They ignore my emails and never call me back. I am also extremely pissed off...

Item: Zac Zac Posen Mini Eartha Crossbody (Black)
Found on: http://www.saksoff5th.com/main/ProductDetail.jsp?PRODUCT%3C%3Eprd_id=845524442156845&R=846964021831&P_name=ZAC+Zac+Posen&Ntt=zac+mini+eartha&N=0&bmUID=lWrzjZk

Price: AUD 132.17
Shipping: AUD 48.39
Total: AUD 180.56

The nominated address was an Australian address:
Unit 733, 9 Alma Rd, Macquarie Park, NSW 2113, Australia.

However upon tracking I found that the item was delivered wrongly to Franklin Park, IL, US.

Please see below and attached photo for the proof of delivery:

Travel History:
9/19/2017 - Tuesday
9:55 am Delivered FRANKLIN PARK, IL
9/18/2017 - Monday
11:50 pm Departed FedEx location FEDEX SMARTPOST NEW BERLIN, WI
9/15/2017 - Friday
8:37 pm Arrived at FedEx location FEDEX SMARTPOST NEW BERLIN, WI
12:44 am Departed FedEx location FEDEX SMARTPOST GROVEPORT, OH
9/14/2017 - Thursday
5:53 pm Arrived at FedEx location FEDEX SMARTPOST GROVEPORT, OH
1:54 pm Shipment information sent to FedEx

I tried to contact Saks Off 5th but didn't get a reply from them.

I suggest either of the following resolutions:
(1) Refund the full sum of AUD 180.56
(2) Resend the exact item at no additional cost for me

However the item seems to be out of stock so refund is the only option now.

Item (a Zegna 2 piece suit - CLASSIC FIT WOOL TONAL STRIPE SUIT/NAVY /46R/[protected]) purchased from Saks off 5th with order confirmation on 28 August, 2017 (Order Confirmation - Thank you for shopping with Saks Fifth Avenue OFF 5TH. We have processed your order number 4213387). Purchase price details:
Item Subtotal: AUD 469.06
Shipping: AUD 39.37
Duties & Taxes: AUD 0.00
Order Discount: AUD 0.00
Total: AUD 508.43

The nominated delivery address was a NSW, Australia address. (Shipping Address:
20 Riverside Drive C/- Nambucca Valley Care Nambucca Heads, 2448 Australia).

Upon checking the tracking of delivery for the item, I discovered it had been delivered, but not to the address nominated. The package was delivered to Franklin Park, IL. and signed for by?

Travel History
Date/Time Activity Location
8/30/2017 - Wednesday
2:42 pm Delivered FRANKLIN PARK, IL

1:57 pm On FedEx vehicle for delivery HILLSIDE, IL

5:26 am At local FedEx facility HILLSIDE, IL

8/29/2017 - Tuesday
9:49 am At local FedEx facility HILLSIDE, IL

9:46 am At local FedEx facility HILLSIDE, IL
Package not due for delivery
6:51 am At local FedEx facility HILLSIDE, IL

4:15 am At destination sort facility CHICAGO, IL

2:58 am Departed FedEx location MEMPHIS, TN

8/28/2017 - Monday
10:29 pm Arrived at FedEx location MEMPHIS, TN

8:41 pm At local FedEx facility FORT MYERS, FL

7:38 pm Left FedEx origin facility NAPLES, FL

3:38 pm Picked up NAPLES, FL

8/27/2017 - Sunday
11:43 am Shipment information sent to FedEx

I have since contacted both Saks and Borderfree regarding this and have not had a reply. Interestingly, I have sought to again review the delivery status since bringing the matter to the attention of Saks and lo and behold the order number is no longer recognised.

There are two ways, as I see it, that can easily resolve the matter: supply another suit, per original order and deliver to the nominated address, or; issue a refund equivalent to the purchase price, including delivery.

I ordered a pair of shoes and it didn't fit. I returned the shoes and wrote the correct size that I want on the comment section of the return slip. The shoes were delivered the next day at the distribution center at Pottsville PA. I didn't even receive a receipt confirmation. I called customer service a day after and they said they cannot send me the size that I want. That I must place another order and wait for a refund from the first order. I don't have the funds to place another order without a refund from the first and they are not willing to just send me the bigger size even though they have it in stock! Why do you assure customers of a replacement order if you don't actually allow replacements?

I cannot wait 10/14 business days for a refund before placing another order for a bigger size of the same shoe. That makes no sense, send me the same shoe one size up!

I have never experienced such poor and rude customer service in my life from any retail store like the one in Fairlakes, Fairfax VA store #586. Needless to mention that when I called customer service and escalated from one rep to a supervisor to another all I got was total dismissal to the fact that I was not just poorly and rudely treated but they wouldn't owner their word. I bought a Valentino bag that is $400 +tax online because the ones they had at the store on the floor were DEFECTIVE ...YES they display defective items to sell. Then only a few days later a leather part of the bag just simply came off. I called the store and the associated said bring it we will exchange it. I get to the store and TWO assistant managers (Russian decent and Indian decent to be specific) refused to return or exchange claiming that the associate I spoke to over the phone didn't know any better. I was livid. Then the Russian one said the associate didn't know you bought it online. I said that is NOT TRUE get her on the phone right now she said no. So basically she called me a LIAR and when I raised my voice (validly) at the degrading demeanor and attitude she told me if I don't stop she would call SECURITY. The customer service MANAGER on the phone didn't even have anything to say to correct or resolve the issue at all she basically sided with the store "assistant managers". I shop at Neiman's and Nordstrom's and I have never even remotely had such an experience. I WILL make sure this experience goes viral online and I will post it for everyone to see it. I am not just disgusted but appalled to have gone through a REPULSIVE experience. SHAME on them and SHAME on their zero people skills and for those who even HIRED THEM...

Saks off fifth has absolutely the worst customer service line I have ever experienced. Your call goes to the Philippians. No one has English as a first language and they have trouble understanding you and you can't understand them. I have spent over 2 hours on the phone with customer service as I am experiencing an issue with checking out. Half of the reps had no idea what to do and half said it would be fixed and NOTHING has happened. In fact, now I cannot even sign into my account. I wanted to order a few things and it has been 5 days and it is a disaster. For a company that has a brand that is supposed to represent quality, I have had much better service at the Gap or Old Navy than this place. I spend a good amount of money at Saks Off Fifth and this experience has caused me to really look for other alternatives like Last Call for Neiman Marcus. Saks - cutting costs by having a call center like this is really ruining your reputation.

Saks OFF 5th is a very dishonest and unreliable company, I do not recommend it to anyone. I have ordered a nice looking bag from this website and did not receive it because they cancelled my order. The funniest part was that they never bothered to contact me and inform me about that. Weeks passed and I got suspicious so I decided to contact them regarding my order status. They said that my order was cancelled because they couldn't fulfill it, or something like that. I did not really understand the reason and they did not want to explain the details. Anyways I asked for a refund and they said sure, but I did not get my money back yet. Well, I hope I'll get my refund someday.
Keep away from Saks OFF 5th!

I have ordered from www.off5th.com three times and all the time there were problems with the delivery. For the first time, I simply didn’t get the order. For the second time, they sent it somewhere, but the order hasn’t been delivered to my address. And the last time, I got the tracking number and chose FedEx, but it was also bad idea. The tracking number showed nothing. The seller ignored me. The order was stuck somewhere. Don’t buy from this website – you won’t get your order.

I bought Furla handbag from the company www.off5th.com. I thought that it was original handbag, but when I received it, there were tags and the origin country was China. It was fake and the seller misled me all the time. I wrote big complaint and asked to return money or I would call to the police, but this guy simply ignored all my complaints and didn’t react to my emails. I’m very angry and disappointed.