Samsung
Reviews and Complaints

My Name Is Cynthia Critchfield.

I have experienced multiple problems with Samsung return and exchange process. I returned two Samsung phones to the return center as requested with the guarantee I would receive my refund. I received a refund for one phone however I have yet to receive a refund for ticket number [protected]. This ticket was process and received the same day as my other ticket. We are nearing 3 months since Samsung received my devices. The system is showing that the phone has not process for approval. I am tired of the constant calls into Samsung and receiving the run around. I would like some answers as to where my refund is!?
Cynthia Critchfield [protected]
Please and Thank you!

Dear all
I bought a Samsung TV in October 2013 after about a year and half the screen was damaged and it was replaced by the agent under the warranty, then again after a year and half the problem is repeated again the screen is dead no picture only voice is working I called the agent in Egypt they said that I will pay the cost of the screen on my account because now I am out of the warranty . How it comes to change a TV screen two times in about three years and I pay for the second one (which it costs a new Tv) that means that there is a defect in the manufacturing of this model of screen to be repeated two times.
I tried with the agent to bear the cost of the screen many times but they refused I am depressed and extremely astonished how I buy a TV from 3 years ago and to be damaged two times and I pay double to get it working again without any mistake from my side just that I trusted this company when buying the TV that it is a brand and big name.
I need your kind assistance to solve this problem with the agent in Egypt.
I will be very appreciated.
Thank you.
Hassan aly.
Mobile [protected]
Email [protected]@yahoo.com

Sir,
I have purchased a samsung refrigerator model no.36FAJ amounting to Rs.67, 500/- dated [protected] from M/s. Johar Electronics shop no.16, nazia appartments gulshan e iqbal block 6 opp disco bakery karachi pakistan. now shop men not give me guarantee card as yet i dont no why, please look into this matter and resolve my problem accordingly.

Regards,
Shahzad Ahmed
cell [protected]

We purchased a samsung french door refrigerator with ice make (Model: rf220nctasr1aa) in dec 2015. Every few months, the ice maker stopped working. Calling warranty support resulted in us having to reset the ice maker and turn the freezer up and up until it was at its max setting. So basically, they pushed us off over and over again until the 1 year warrant ran out and now the ice machine doesn't work at all. Waste of money! Do not get the internal ice machine in samsung refrigerators!

I called 1-800-Samsung on 12/28/16 to report an issue with our refrigerator. The refrigerator side has quit cooling but the freezer side is still functioning. After much troubleshooting, we've been unable to fix it ourselves. After calling Samsung they said they were unable to find a repairmen in our area so they were going to escalate our ticket to their Executive Customer Relations department to figure out a solution.

I was supposed to receive a call back within 48 hours. We didn't receive any call so I called back and they said again that they were escalating it and I'd receive a call in 48 hours. I've been through that process five times now. I've since uploaded and emailed my bill of sale/receipt to them and still have received no resolution and still NO CALL BACK. It has now been three weeks of no functioning refrigerator. As you can imagine, it's quite inconvenient. I don't even know what to do at this point.

I've asked several times to be transferred to Executive Customer Relations and they repeatedly tell me that they're not able to transfer me. I guess I will continue to call every two days as I wait another 48 hours for ECR to call me and they never call. As soon as I get this resolved I'm going to be so relieved to no longer own a Samsung appliance as I don't think I could ever go through this process again.

I bought a Samsung washer/dryer from Best Buy. I went to best buy for my laptop and decided to ask them about the warranties I had on all my items that I purchased from them, when the sales rep looked up my items he informed me that the Samsung washer was recalled. He told me that the shaft has been known to catch on fire and blow off the lid to the washer. He also told me because of the recall the item is no longer available at their store and then he gave me the number to call so that I can get this handled. I called the number and was given the run around and had one rep tell me oh don't worry about it your washer won't catch fire. I became upset and told him oh so you think that you can make a judgement call like that. They sent me some stickers to put on my washer, so I want to know what kind of recall is that if anything happens to me or my family because of this I will have a lawyer so fast that their heads will spin I have the conversation recorded also.

Terrible customer service! I called two weeks ago to report a problem with my Smart TV not connecting to the WiFi. After about a 30 minutes conversation with no resolution, the CSR confirmed my phone number and told me he would call me back once he did some more research to my issue. Of course he never called back...

I called again tonight and talked to a very incompetent CSR. His only idea was to factory reset my TV which made the problem worse and caused another problem. He then told me to call my ISP because he couldn't help anymore. Problem is that the problem he caused by resetting the TV will not allow for any support from my ISP as the network settings and network support menus time out and 'close out' before I can do anything. CSR rep just told me he would send out a Samsung service tech and of course I would be charged for it.

Terrible company with terrible support. Will never buy another Samsung product due to their lack of care and help with issues.

About a year after buying a Samsung French Door Refrigerator (model RF28HFDB WW/AA) from Home Depot, it started making noise (loud enough to hear in next room)...called and was told it was the compressor. Since out of warranty (barely) I paid for repair visit and was told that it is "the compressor valve"..."normal with all refrigerators"..."all compressors these days are made by same place in china". Visit was listed as "customer education" but I still had to pay $60 (no materials or labor since nothing was done).
Also, the tray below the ice dispenser fills with melted water after a day or two. Repair guy said that would require replacing entire unit with many wire connections. for which he would have to charge substantial labor and parts. Wasn't worth it, so it still drips.
Previously (while under warranty), we noticed a bubbling place on paint of one door (which they replaced).
Given my experience, I would not recommend Samsung.

Purchase this machine via credit card. The thing has not work properly since August of 2016 when we purchased it. Very very frustrated. We are paying on a machine that is dysfunctional. Have had two service calls. Have no idea when the next repair person will come here to look at the machine, because Samsung customer service never sends out an email confirming that they contacted the local Repair Service Company.
I'm contacting the Better Business Bureau, and the credit card company to see what can be done we no longer want this piece of junk.

On 17 December 2016 I handed in my daughter's Samsung tablet at the Tygervalley service centre as the tablet reboots itself. They said it might need a software upgrade - waiting time is 5 working days. On 21 Dec the person who booked in my device was not available but they promised to give him the message to call me back. He did not. The next day I called Samsung 4 times and eventually spoke to the guy who promised to phone Jason of the repair shop and then call me back. I called again a couple of times and heard the person who deals with the complaints went home(jhb)? I then asked for the manager and Chantel promised to sort out the confusion - she was the only person who called me back, when she get my messages. That also stopped.
To date I have no idea what is going on. No-one is communicating to me. I bought my daughter a cellphone to appease her.
I want someone to call me and apologise for their pathetic services. Then I want my tablet back fully repaired!

Top 3 fridge door shelves crack in the middle for no obviouse reason. Had one replaced free of charge by Samsung and did the same thing. There must be a engineering issue with these. Can't see and neither can technicians or anyone else why they all would be cracking in the same spot. Not over loading or abusing.
Not happy wih samsung and see they have a lot of recalls.

I ordered a galaxy s6 edge on 12/31/16. It said 7-10 business days to be delivered. After a week with no tracking info emails sent or anything I called for an update. After a very frustrating time getting through the automated phone system, I was told it was on back order! Why lie and say it was in stock? I asked why I wasn't notified and they said they sent an email on 1/2/17. I checked through all of the emails on that date and there was nothing from samsung. More lies.
I went to their site and looked up the same phone and it's for sale on the site and no where does it say out of stock, so more lies for the customer to deal with. Shameful way to do business.

On 12/17/16 I ordered a 65" 4K curved TV on Samsung Direct. During the following week, leading up to Christmas I called Cust Serv and could not get through. I used the email system 3x which promises a 24 hour response and have yet to be contacted by Samsung. On 12/23/16 I called the carrier and was told that the TV would be delivered on the following Wednesday12/28. On Dec 30, 2016 my new TV still hadn't arrived. I called and got through to Samsung and was told that they were really busy leading up to Christmas and that was the reason I hadn't received my TV sooner. The 28th came and went and I was very disappointed. I calledCust Serv on 12/30 and by the time I'm done I am ready to cancel the order entirely, an option given to me by the CSR. I decide to wait the weekend and cool off. Today, 1/4/17 I call Samsung direct Cust Serv and tell the csr that I have decided to cancel the order. She informs me that whomever I spoke with this past Friday was wrong and that the order cannot be cancelled! She says that my only option is to refuse delivery. The problem with that scenario is that there has been no attempt whatsoever to actually deliver the TV. I am beside myself and completely over Samsung. I own several Samsung devices as well as a Samsung washer and dryer set. I like their products but without decent customer service to back it up, Samsung is worthless to me.

Samsung washer recall rebate – what a joke! We have considered the options on the recall – repair or rebate $195 (non samsung washer). The repair option does not work for us as it will not change the fact that we will continue to be unable to wash waterproof items in the washer (a feature we need). Due to the recall and circumstances, we don’t want to buy another Samsung washer for two reasons– likely using many of the same cheap parts, same faulty engineering resulting in this recall and the risk that we may not be use the next Samsung washer to wash waterproof or other normal items.

Samsungs offer of a measly $195 is only 27%of the price we paid for this $730 washer just over 3.5 yrs ago (also bought a Samsung dryer). Under their unacceptable terms, we stand to lose an unacceptable $535 in depreciation. Adding insult to injury, we can’t legally sell or donate the existing washer to anyone else due to the recall… way too much money to lose because of Samsung engineering and manufacturing mistakes. Samsung keeps all the profit and we take all of the loss…not fair…when Samsung is responsible for the recall!

Samsung is penalizing us the consumer for mistakes made by Samsung engineers and/or cheap parts. THE REBATE AMOUNT IS NOT ACCEPTABLE. We will never buy another Samsung product.

Don't know if this is something you can pursue but here is my story, I saw a TV in a local store that I liked ( samsung model #un55ks8000) 55" screen. I looked on Samsungs website to see if they had larger size and they did (un60ks8000) 60" screen. I live in Sebring and no local stores had one in stock. I went back to Samsungs website to order and their website referred me to a list of their dealers. I bought it and when I received it was different from what was described. On Samsung website they show all of the ks8000 series TV's to have the same look 49" 55" 60" 65". The feature that drew me to it was the " Ultra Slim bezel" . The 60" does not have the "ultra Slim bezel" it has a 1/2 inch bezel on the sides and top. see pic. I have talked with Samsung on numerous occasions and they will not own up to their misrepresentation of this TV. The dealer I bought it from won't either. My name is Kevin Randolph [protected].

For my dual door fridge, I contacted your local customer care on 20.12.16 who had taken my contact no. Immediately there after I got a call from Mr. Baban of M/s Supra Care, New Barrackpur, Kolkata - 700131 (Ph. +[protected]/ +[protected]) who claimed to be your authorized agent and he got the intimation from your service centre. Same day he came for service and changed the `duck sensor`(which bears no `make` and was in open unsealed condition) and charged Rs. 2, 000/-. He issued cash receipt no. 68 dt. 20.12.16 which bears no mention about being `Samsung authorized rep.
As the problem persisted he came next day and did something but the problem still remains.
I apprehend some nexus is going on which may please be investigated.
While we go for your product mainly from good after sales service but if this is your arrangement of addressing customer complaint we are to think twice before buying any Samsung product in future.
My request is to depute your authorized service rep. to take care of the problem.
Thanks,
R.C.Bose 206, Jodhpur Park (2nd. Floor), Kolkata - 700 068, India
Ph. +91 [protected]/+91 [protected]/+[protected]

We bought a Samsung Induction Range less than a year ago (Feb, 2016). There is a chip in the glass top and we have been trying to communicate with Samsung Customer Service about warranty repairs. This is the most ridiculous customer service experience I have ever had in my life! Half the time, it is impossible to understand the people you are talking to! THREE times, I have emailed them the invoice for the unit, and THREE times, they have told us they didn't get it. Their criteria for emailing the invoice it absurd. This has been going on for over two weeks now, and I'm over it! I will NOT purchase another Samsung appliance! The customer service is the WORST EVER! Warranty, HA! I can't tell you how many times the oriental speaking people have told my husband that our range is out of warranty! SERIOUSLY? Believe me, I will spread the word! We will be in the market for a new refrigerator soon, and I'm here to tell you that IT WON'T be a Samsung!

I purchased a washer and dryer set a little over 4 years ago on 3/18/2012. As of 12/10/16, the washing machine is no longer spinning, and it makes a loud, horrible noise. Unfortunately, the shaft is broken and the repair is not inexpensive. I called Samsung support; there is nothing they can do because the warranty of 10 years only covers the motor. The other parts are covered for 1 year. My issue is the machine is only 4 years old, and it should not be broken down. The life of the machine should extend far beyond 4 years.

The repairman said he repairs a lot of Samsung front loads. The shaft is made of aluminum; the detergent and others washing aids build up and cause corroding.

I am very disappointed because Samsung is known as a quality brand. Apparently, the machines are poorly built. I am requesting that Samsung repair the machine.

We have been talking with people from samsung for 2 & 1/2 months regarding a broken screen repair. We were not told of the non-warranty repairs being out on hold due to samsung's defective note 7's when we first contacted samsung & we didn't find out about thus hold until a month later. By this time the phone had been sent in for repair & then returned to us not repaired.

Long story short, in november, after speaking with management, the phone was to be shipped to samsung for free, repaired for free & shipped back all within a week, we just had to call back to see when the non-warrenty repair hold was lifted. Just last week we called and was told that we should've just been sent a free phone (Since there is a major medical need for the phone) so we could transfer all the information from the damaged phone to the new one & then send back the damaged phone. We were supposed to get a phone call regarding this new solution in 24-48 hours and have not received the call. We called today & were given an escalated ticket number that was sent to samsung's customer relations department & are to get a phone call with in 24-48 hours. We didn't get a ticket number last time. We will be calling tomorrow morning (24 hours) to speak with the customer relations department regarding this situation.

This very expensive 4 French door refrigerator (over $3000) quit cooling within 2 years of purchase, and Samsung is non-responsive. Samsung supposedly scheduled service with an independent contractor to come look at it and he never showed up because no one ever told him--they dropped the ball completely. They can't be re-scheduled for at least 2 more weeks. I have been receiving the same line, ("it's not my department") from Samsung for every call I make. Meanwhile, my food is spoiling and I am hoping we don't end up with food poisoning from improperly cooled food. I payed too much for this refrigerator to run out and buy another. It is apparent that once Samsung gets your money they do not care. They should be ashamed!