Samsung
Reviews and Complaints

I purchased a Samsung Galaxy Note/Pro 12.2 Tablet on 8/7/14 so it is still under warranty.. I did not use it much the first 6 months but lately began to use it more. When I did it began shutting itself on and off and the screen fluctuated. I contacted Samung repairs and they had me ship it in for repair. I received it back one week later not fixed. The explanation I received was "gross electromech damage-abuse". SOMEBODY MADE A MISTAKE! This could not be further from the truth. This tablet was never abused in any way. It was barely used and looks brand new. The battery has only been fully discharged one time and it still had the plastic protector on the chrome sides when I sent it in for repair. They claim it has suffered water damage but it has never been near water or any liquid. It has been on my desk. My desk also has my computer, laptop, and other electronic devices. Not of them have suffer any damage! I purchased a screen protector and a case immediately when I bought it. I am a 53 year old, educated person and I know how to take care of my electronic equipment. It is simply not true that I abused it in any way. Whatever is wrong with the tablet was wrong with it when I bought it and it showed the problem as soon as I tried to use it like it was intended. I have no way to prove that what I am saying is true so it comes down to my word against theirs. I believe that Samsung is conveniently saying I damaged it so they do not have to stand behind their product. The tablet cost $827.21 and they should repair it or replace it. It did not even work for ONE YEAR!. Can you suggest anything I could do to get Samsung to uphold the warranty?

Our 65" tv (model un65f7100afxzc) has become faulty after 20 months (6 months after the warranty period). suddenly this dark band appeared horizontally across the screen. we called samsung and we were told to bring it in for repair and that nothing could be done by them because warranty had expired. we have had two repair quotes. one was a certified samsung technician. they both said that the front panel needs to be replaced due to the back lights burning out. the repair cost is estimated at $2000.00! is our only option to pay 75% of the cost of the original tv for repair or to discard this tv? at this time, we feel totally ripped off by samsung!

My name regina I bought s3 not ok I send over centre to repair now 8 months I have to pay courts loan I promise wan pay on end of month but early morning until collector sms and disturping pls try to understnd customer problum other I go tribunal bcoz I have time until 2016 exp in system pls take note courts malaysia on this issue tq.

Samsung printer ml-2165w (Laser printer) will not stay continuously in online wireless operation. The printer goes to offline status although the printer indicates it is online and the network router indicates it is online. Sometimes the printer works wireless for a day or two. Once it is offline (When print is requested & ldquo;offline” is shown instead of & ldquo;ready”) getting the printer to work wirelessly generally requires complete shutdown of two computers, other printer and the wireless router. Variations of shutdowns and button pushing has caused a print to occur but no variation has resulted in repeatable success. The wireless router can be turned off and back on and all devices but the samsung printer will come back on line.

The printer was returned to samsung for repair - - no problem found. There have been two sessions with samsung remote technical support 3/19/15 and today 6/1/15. Today the tech tried five times to get the samsung printer to connect wirelessly and the message observed was & ldquo;device data error”. Seems like defective product, coverable under warranty. Samsung says I have to return for repair. First return cost me something like $18 for the box/boxing. Now waiting for a executive customer support supervisor to call me. I want replacement. I want to avoid any more time (Remote work is an work each time, my time trying to get this laser printer to work, time to get it shipped). Each time I have called samsung I get a new transaction number/ticket number and after seven or more don’t want to go through that time consuming process.

Don’t reply on samsung warranty. I question why buy extended warranty (A very high cost of insurance that products will work like that should for the limited amount of time on extended warranty) but it would have been a pleasure to know that a retailer had to pony up a new unit.

With a minor connection failure on my smartphone, I asked to buy just the connector which I can replace. Instead I could send it to them and get it repaired. They refused to send me the part, so I would just have to do without it a couple weeks. This is 100% unacceptable! (Neither will they sent a part to a local repair shop. ) I told them I will never do business with they again for my entire life.

I canceled my cell phone service and am looking for a smartphone from which the manufacturer will agree to send me any part I request regardless of the reason I want one. I asked lg first, and they also did I notify because they will not I will also do no business with them. I will continue to ask other companies. If none will agree to send me parts, I will never buy any of their products.

I understand sometimes they may be out of parts for awhile, or too old, but this as a standard rule is totally unacceptable!

I recently ordered a laptop (Actually 2 by accident) from adorama. When I made the first order the payment was
Declined as my bank thought it was unusual activity and called me. They said I had to re-order so I did.
So I contacted adorama by email as im in the uk. A few days later the sent the laptop out anyway, so two were sent exactly the same to the same person to the same address. You would think they might have read and actioned the email and clued on when two of the same were sent.

At first adorama admitted that they shouldn't have sent it out and did so in error. However this didn't stop them
From threatening to abandon the package if we didn't accept it and that we would be charged the import taxes anyway along with the shipping. Even though they were given plenty of notice to cancel the order!

Anyway, we didn't accept it as it would mean paying more to have it returned and $216 in taxes. So what did adorama do, they credited our account less the shipping costs, (Even though it was their error. However as it wasn't processed as a refund, my bank then charged me 30 pounds to convert the money from usd to gbp. But wait my experience with adorama did finish there...

We accepted the other laptop, this was a gift for my partner $1400, not cheap, the most we have ever paid for a laptop, only to realise that it was the wrong one. I don't know much about computers, bought this online, unseen.
Of course when it arrived we realised it didn't have a touch screen, which for that price you would expect it did.
This was a key feature for my partner, thats what he was after. I then contact adorama and requested a simple exchange, however they said if the item (Box) had been opened then they wouldn't accept it. Now we have a laptop we don't want that was a gift that went wrong.

Now I would like to highlight adorama put on the receipt that the have a 'no hassle return policy' and that they want to keep their customers happy. Clearly this is misleading and false. They don't have a no hassle policy, its a major hassle. My example of what happened, they should have accepted the exchange. All shops allow that.

Now I don't know what to do? Can any one help me? I bought this 30 days ago.

I bought a very expensive washer (Over $500) that does not clean clothes. Their customer service is the worst I have experienced and there service techs are a 3rd party whose main goal is to protect their relationship with samsung, and servicing a defective waher is completely secondary. I have washer that does not clean clothes and cannot even sell it bc how can I sell a washer that does not clean clothes

i am addressing Samsung because they have failed in providing support for this matter. I bought my samsung galaxy grand duos 5 months back in the country for my son's birthday and, as far as I know, it has a 1 year warranty + accidental coverage which has been already charged on to me at the time of buying this product without our concerns we pay for insurance as well as for the warranty . I went to an authorized support center in saddar after the phone screen got damage in an accident during prayer i took the phone to greent tech support centre where i wrote a long page incident story that how this happened where this incident took place and etc and i must informed you the green tech samsung staff is very rude they even dont know how behave in front of a customer ...well finally they admitted my cell phone taking all the documents i have of my product from me i submitted the phone on 21st april 2015 ...i waited to long to get any message or call from them when ever i call Green tech they never pick up their phones God knows what kind of service samsung is providing us in of paying so much to the company ..Well after a loooong wait must be around 12 to 15 days later i got a call from the insurance company start asking about the phone details where as my all the document where with them now you tell me how would you remember the shop the name and the date and amount of purchase when your all of your documents are with them ...i told them the entire story that how my phone screen got brooked and all they said you will receive your phone some on 20th may 2015 i received a message of collecting my mobile from the green tech i went there to collect my phone i waited long time there while they were looking for my phone finally they gave me my phone but without repairing it under my insurance plan and wow now my camera is not even working when i asked the reason they said did you told us to check the phone before giving us for the insurance claim its all your fault and when i asked the reason of not calming it they said call samsung helpline and then i called the helpline the guy told me to call green tech or write to samsung woow . One we pay to much for items like samsung second when it comes to claim for money they put things on your shoulder great
The attention was awful and dissapointing, and the worst of it all is that they didn't provide any solution to my problem, which is well known by the company.
Why does the end-user have to pay for the lack of coverage I bought it legally in my country of residence, I have the invoice to prove the warranty is still valid and yet it seems like, by the way I was tretaed, that my phone wasn't made by Samsung, they just didn't care at all.
It shouldn't matter where the phone was bought, it's still a Samsung no matter where you are.
I've been a loyal customer of samsung products and I expected a lot more from the company, i'm really disappointed and i will write on blogs and pages news papers about the fraud of accidental coverage and all thanks

Captain Rahim

Poor service, pitiful warranty staff! I purchased a Samsung refrigerator from Lowes in 2012. Last year the freezer started acting up; I called the warranty department and they sent a no name repairman out. He dusted off the air intake and said it wasn't working because of the heat outside...?! And left. This January my freezer started going downhill again. I called the warranty service who contacted someone in DALLAS - 4 hours away. He waited until the next day to call them and cancel the appointment; I had already taken off work to be there. I called the warranty service AGAIN. They set up a company to come out 2 days later. He came, ordered a bunch of parts and left. four days later no calls, I'm using a cooler and all of my food had spoiled. I contact THAT company and the owner tells me he fired his office staff and service people, the parts are in and no one to fix the appliance, wait 2 weeks. I called the service company AGAIN-told that I could call my own repair and get reimbursed, which I did. Sears came out the very next day and fixed it; it was less expensive to buy a warranty with them than to pay for parts and service. $459.00 without a warranty, $272 with one. I purchased a warranty. THREE months later the service company WILL NOT honor the reimbursement because it's a warranty for another company, even though it was $150 LESS. They refused repeatedly and would not listen nor answer when I told them it was less expensive for ME. I AM LIVID that I've been treated this way, never again will I purchase an appliance from anyone but Sears. WALK AWAY from Lowes and their warranties!

Hallo. My name is tebogo william molledi. Since friday, l went to germiston and kempton park jet mart to buy lg or samsung led 32 " tv but they are out of stock. I would like to know how long should I wait to get it. I desperately need one of those brands before this friday. Please help.

Hi,

I hope this mail reaches at least one customer sensitive executive at samsung.
I have been trying to get a resolution to my problem for over 4 months now but all I am being offered are some blunt apologies and an unacceptable solution. So here is another try.

I and my husband bought a samsung led tv set in march 2012 thinking that we are getting the best class quality product currently in the market. Alas, in december 2012, we started seeing an issue in the tv screen wherein a black bar appeared in the top half of the screen. We were shocked to the hilt as this is not something that is expected in the first year of tv's normal operation. Nevertheless, we thanked our stars as the tv was still in warranty period. The panel was replaced at that time and we were told that it is a very rare problem seen and shouldn't happen again. Now two years later, we are getting a similar problem again where we see a horizontal and a vertical dotted line on the screen which kind of divides the screen into four. Imagine our shock again. And now we are told that it is a rare problem and we would have to change the tv panel again and the problem should not be seen again. After spending rs 60, 000 on a seemingly world class product, this is what we get. Getting "rare" problem twice within 3 years of tv's purchase shattered our belief about the quality of samsung products. And we are being expected to pay rs 24, 000 to change the panel and wait (With our fingers crossed) till a similar problem happens again. We obviously would not waste our hard earned money like that.

It might be just a case of one defective product among hundreds of the same kind which are good. And we understand that. But what we are more disappointed about is the way this is being handled by the samsung representatives. Nobody is actually trying to understand our plight. Its such a logical thing to understand that getting a problem twice within such a short span of time does qualify for the issue to be looked upon as a special one and not just be told about the warranty period clauses. We know that warranty is for 1 year but warranty does not mean that the product will run for just one year after which the customer would have to keep spending money to keep it running. Such products are expected to run for years without any issues. We have seen that happening with other brands. We are just not getting any responsible solution from samsung. All we get is a standard template mail having sentences like 'we would like to take this opportunity to thank you for your feedback', 'samsung products stand out as best in terms of quality and service of the products. ', 'we always believe that our customers are the best judge and may help with improving our products' and so on. All these flowery things seem nice only when one actually stands up on them otherwise they just sound fake.

We are nothing in front of a big company like samsung, so this is definitely not a fight we are expecting to win. All we can do is raise a voice against the injustice and if there is someone out there who really cares about company's reputation would listen and do something about it. I still have hope from samsung as I just can't believe that a company which has made a stronghold in the market over the time can do that while remaining agnostic to customer needs and wants.

Thanks in anticipation,
Navneet kaur
Navneet.[protected]@gmail.com

Tv model no - ua40d5000phxxl
Serial no - 199737ec200454t

Dear samsung,

Please be informed that as a vip customer I have to declare that i`m totally disappointed of the weak service provided from your side in addition to the unexpected delay from a reputable brand name as samsung. To brief the details I have been s loyal customer to samsung since 5 years, I am upgrading my phone without missing any of your great models. But I was disappointed when my new edge phone screen were broken, I sent it immediately to the official samsung service in egypt and due to a failure, it took one full week to register the phone and i`ve got the promise that the service will be delivered within max two weeks. Now it`s my third and I have called the call center which confirmed that the phone is ready. I was frustrated when I sent a messenger to receive the phone and the service center answered that the phone is not ready yet. The phone status now is not clear and unidentified. I need your support to justify the delay and the distorted image created due to the weak customer service support specially the many calls that i`ve bearded till now. I addition to the unprofessional and misleading attitude from the customer service.

Please send me your feedback as soon as possible.

I really don't know or understand what this 3 companies agreement is, between edgar's, samsung and mtn people someone is not ok, I bought a samsung a3 under the mtn network only to find that the sim card that comes with the phone does not work on that phone, someone please help me to understand the logic behind that, why would I get a sim card that I need to throw away? Why? After getting the phone I had to now go to mtn to buy a sim which didn't happened because of bad service, edcon group what's with the deal ? And why doesn't the stuff explain that before you buy the phone, now I bought a phone that I couldn't use, why would I be given a sim that I need to throw away why?

Hi everyone,

French fraud here!
We make deal with them on 4th-march, the amount is $3，480 for the first deal. Until now, they still didn't ship out the goods, it takes more than 2 months.
They make excuses, every time promise to sent tomorrow, but turn out to be lie. Didn't ship the goods or refund the money. They never pick up the phones or the phone make the voicemail. Please note their contact details below, be careful, don't trust them.

Hasna achbarrou
Responsable commercial
T: +[protected]
T: +[protected]
T: +[protected]
Skype1: achbarrou. Telecom
Skype2:chaks. International
E-mail:achbarrou. [protected]@hotmail.com
E-mail:[protected]@hotmail.com
E-mail: [protected]@chaksinternational.com

Achbarrou telecom
21 boulevard bessiéres
75017 paris
France

Hi all
This to bring to your notice that every year the gas was getting leaked from the split ac, reason sighted every time by service engineer that the condenser got leaked. We have changed condenser twice and now again the service engineer came sighted the same reason. It seems your service partner is trying to achieve their spare part targets only. First they will fill the gas and after one month they will say change the condenser.

I already had 3 more ac from other company (Lg) and had no such issues ever. Also if this is a quality of the product then its better I should change the complete unit so that I don't have to pay 4000 / - every year. Also I would put the story in every forum so that, everyone will think twice before buying a samsung product.
Moreover samsung service are very poor
Model: as185bsdnstl 11/12/2011
Last transaction no: [protected]
Last complaint no: [protected] 23/04/2015
Regards
Purnendu

Name - sanjay kr verma
Mob-[protected]
Serial - b096pzbb100633k
Model - aw182zcxtl
Ac-window-1.5 ton
Purchase and installation date-30th april 2011
I bought a samsung ac on 30th april 2011. it has a warranty of 5 years, which is still continuing.2 weeks back I asked for the servicing. the service person of samsung visited us, and said that the compressor is not working, so he needs the bill of the ac to get it fixed. i lost my bill, and went to the samsung store, for a duplicate copy. i gave them the model number as well as the serial number (given by service center of samsung in okhla). and he asked for extra charges for a duplicate copy. i was ready, but he said, he will not be able to help me, as his system has crashed, and there are no records of previous years with him. i called the service center of samsung continuously, so that I can get any help. they took all the details and said, that they know I have purchased it on 30th april 2011, but they have not uploaded my bill on their system, so they can also not help me.
Now, this compressor is so costly-10000, that I cannot afford it. i have tried my best to convince them, to help me, because they know - my problem is genuine. but really I have to say, I have lost my faith on samsung, and will never buy again from them.
I still hope, that I can get some help, and my brand loyalty remains.
Waiting for a positive reply asap.

Thank
Regards
Sanjay verma

I purchased a phone through AWOK. I received the phone on 23 evening. i tried to switch it on but didn't work, I connected the charger assuming that there is no batrrey. I charged tbw phone and there was no display. I called customer service but they were gone, I dropped a message on the website nobody responded. I called next morning and got know they do not work on Friday, Can you imagine no CS. Customer Service are 24*7. Leave this they just dont work at all even no managers. Good Job!.I registered my complaint with sales team. They are completely robotic. I have a lot to tell but little time. The moral is DO NOT BUY ANYTHING FROM AWOK. I HAVE LOST PHONE ..MONEY..TIME..MENTAL PEACE.

I have bought a LED 48 model UA48H4200AR on 20th of Feb 2015. The TV had a problem as it was opening and closing and changing channels on its own. I have tried calling many times the company since I bought it but got no response.

Finally, yesterday I got through to your manager Mr Ahmed Abdelhady in Cairo, Egypt, who has solved my problem in less than 24 hours. Mr Ahmed has regained my confidence in Samsung TV's in which I have promised not to ever buy any Samsung products again.

Mr Ahmed is a very professional manager, which was very rare to find in Samsung Egypt, and I was very happy to deal with such professionalism.

Best regards
Dena Habib
Senior Account Director

I have had my galaxy s5 for 5 months my device has currently just stopped working keeps switching off and freezing I have been in touch with 3g who advised me to take to samsung help centre in birmingham they said because my camera is cracked my warranty is voided I need to pay £25 for software update and £90 for a new battery... I cannot afford to pay these silly amounts as im already paying for the phone as monthly contract for a phone that is not actually working... I had a stroke last year and I need to be in contact with my family in emergency... If had another stroke and I cannot use my mobile to phone the 999 I will hold samsung responsbile for this and go to the papers about this device and the sutomersive I recieved

I purchased samsung sm t 705 from dubai uae on bill. I got it register on samsung.com for warranty and it showed the product is under warranty till october 2015. After some time there was problem in my tab and i approached okhla service center in delhi, they told me they cannot repair it under warranty as it is purchased from out of india. On 06. 04. 2015 i visited dubai and contacted the service center in deira, dubai for repairing but they say they cannot repair it as the tab is not purchased from their authorized distributor. My question is the product is of samsung how samsung service center can say no for repairing of the product. Second thing is i purchased it on bill from dubai so how dubai service center can say no for repairing.
Samsung is now becoming fraud company.