Samsung
Reviews and Complaints

Dears
I had a very bad experience with the customer service in Egypt 'at Elmohandseein branch located at wadi elnile street
I bought note 4 last march from UAE and since 2 weeks my phone was fall down on the street by accident which resulted with broken voleum key
Since that time the phone is working only on the safe mode which let only the basic applications already exist on the mobile to work and others not.
I went to samsung customer service 'mentioned above branch 'they told me that the frame and voleum key will be changed against 800 l.e.
I accepted and i got it after they fixed it next days i was trying to use the selfie cam. I found it not working while it was working same day i gave them the mobile ! I went to them again as they gave me guarantee letter for 2 weeks and i found the answer

if you came next day direct we were able to check it but now we couldn't trust u as u may did something wrong with the phone during these couple of days which is not logic as if they are right i can do the same thing in a minute no need for few of days. First the Rep. Told me 10 min. To check what is wrong with my phone, i staiyed for around 30 min. Then remind him with my case. He went inside then came back asking me to leave the phone with them for an hour to check what is wrong without proof confirming that i am leaving my phone with them and the customer service representative told me that i can go doing anything outside then come back to get it as it will take long time
Finally they asked me for another 450 L.E. To fix the cam. I refused and left them
Next day i was trying to use the pen i found the S-Pen is not working suddenly considering that i am not heavey user for the S-pen and it was working very well till they kept it for around one and half or 2 hours to check the cam performance
The age of the pen now looks damaged and of course it didn't come to my mind that they did soemthing wrong with it to check it before leaving their premises.
Finally i asked them to submit complaint that they are not considering that i am still within the gurantee period as per the document i have from them the head of the shift told me that nothing like that is existing there and i can call the call center and tell them.
Regarding the S-Pen, I thought that if i changed the tip of the S-Pen it will work easily, but i found the same problem it is not working
I am not sure if you can go through my message or not; if it will be considerd or not
I hope i can get an answer as it my first time to face situation like that with samsung and i am really surprised of the attitude

I hope i can hear back from you and help me
Thanks in advance
Reham

After 3 years and 4 months of use, the compressor failed and the repair person found that all the Freon had leaked out. The warranty had run out at 3 years. We asked Samsung to at least reimburse us the $80 cost to diagnose the problem, but Samsung denied any responsibility or reimbursement. We had lost our original purchase price plus an incredible amount of food that had to be thrown out. We were unwilling to repair such a defective machine. We think that since the fridge was so close to the warranty expiration and since the failures were so massive, that Samsung should have been willing to reimburse us something.

Service order no: [protected]

Purchased S6 3 months ago from Emax store in Dubai. 10 days ago, the phone got switched off at once and I was not able to switch it on since it was also not charging as appeared. Went to Emax store in Mirdiff city center where they requested me to take it to Samsung directly for a faster process providing me with the serial no., etc.
Samsung took 7 days and then someone from Technocare contacted me to confirm if I am ready to pay 970 dhms for a repair. I asked them to send the phone back with the report and I would take it up to Emax.
Yesterday, when I took the report to Emax, they are saying they will send it again to Samsung to check what actually happened but most probably, it's my fault.

As per the report, the phone is not booting and is out of warranty. What the heck does the warranty mean? They are telling me if technocare (read SAMSUNG) is asking you to pay, YOU HAVE TO PAY FOR SOMETHING I AM NOT RESPONSIBLE OF. The stupid report does not mention anything for which I had to wait for one long week.
If they don't resolve this and either repair free of cost or refund or replace the phone, I am going to take them to courts.
This is my 2nd horrible experience with emax after there Fly for free scam.

My husband purchased a tablet for me. The tablet stop working no able to charge it. I called samsung after telling 10 different represatives. I finally was told to send the tablet to samsung I was provided a shipping label. After waiting to hear from samaung a week I decided to call for the statues of my tablet put on hold was hung up on. Then finally able to speak with a live person, I was told my tablet was shipped back to me unrepaired even though it was under warranty, because it has a international model number. I live in the united states the tablet was purchase at a store in the united states. This is outrages that samsung can not even honor there owe warranty. I will never purchase another samsung product.

I purchased a DMT300RFW dishwasher in April 2012. It had to be replaced one month later then in February 2015 the water level sensor went bad. That cost $300 for the service call and $30 for the part. Why was it so high to fix? Geek Squad charged $200 trip fee and $100 to pull the dishwasher out to replace the product.
Now here it is August of 2015 and guess what - THE WATER LEVEL SENSOR WENT OUT AGAIN. they want another $330 to repair. I don't think so. I basically paid $277 a year for this dishwasher. That's unbelievable! I had to buy a new dishwasher. I am not happy
Would I recommend Samsung appliances NO!.

Dear Sir/Madam,

I bought a Samsung J1 in May 2015. Since then it has had several problems. Communications cut, and internet applications are too slow. I took it to the after sales service three times. The same defects persist. When I took it for the forth time, they still wanted to repair it. I demanded a new phone. Now I have been without phone for two weeks. Each time I call the help line, or I contact the after sales service in my neighborhood, they say they don't know when I can have a new phone. That is not an adequate situation. I have been loyal to Samsung for more than 16 years. Now I doubt if I may buy another Samsung product. For the moment I need a new phone urgently. Can you please urge them to provide me with the new phone? Thanks.

I was mentally harassed in Samsung Centre. I called to their customer services and told that I needed to change one item. When I came to their centre, it turned out that such item was missing. They promised to contact me soon and change the item. Ok, the rep called me 2 weeks later and told that they received the necessary item. I came 3 days later, because I couldn’t do it earlier, because of the job, but the rep was rude and started to yell at me. I haven’t ever heard such terrible things.

I bought a new s6 from best buy ~5 weeks ago. Since the day I brought it home it required recharging 2 times/day if I barely used it, or 3 times per day if I used it. I brought it back to best buy numerous times, but they could not find anything wrong. 1 week ago the microphone stopped working (I could not talk on the phone. Best buy told me it was my problem and they refused to provide any assistance. I called samsung and got a return label. Today I received an email from samsung saying that they were returning the s6 to me unrepaired because my reactivation lock was activated. Why wasn't I told to turn this off before I mailed it back. More importantly: why didn't the tech call me (They have a valid home phone number, or email me, so that I could go online to turn this feature off?
I am very disappointed with the quality of your product, and extremely disappointed in your horrible customer service. I have never spoken to anyone who has had these problems with an iphone.
I still do not have a working phone, and probably will be without one for weeks by the time samsung finally solves the problem.

Hello. I am loyal customer of Samsung. I have been buying Samsung products for more than 16 years. The products I have at home range from AC, TV to mobile phones. I have been quite happy to own such products until last May when I bought a Samsung J1. The phone had many problems. Communications cut very often, and Internet applications together with Facebook and mail freeze too often. Since the I have taken my phone four times to the after sales service. The defect persists. I asked for a new phone in vain. The call centre did not believe me. They told me to fax the maintenance tickets to them. I said it was not my responsibiliy to do this. They insisted and said that it was the only way to track the maintenance frequency. I went once again to the after sales service to ask them for the maintenance tickets, they said thay don't give this, and the call centre can track this thanks to the history. I called back the call centre, and I was angry to make me endure all this. They hanged the phone. I am very disappointed about Samsung. I dn't think I'll remain so loyal.

in 2013 we purchased a Samsung washer and dryer. We purchased a 5 year warranty with full service / repair contract. In 2014 the dryer broke and it took 2 weeks to have it repaired. On July 22 the washer broke. We have called every day since the 22 through the 27 and Lowes service people continue to tell us they can not find someone to fix the problem. How long do we and our kids have to go with out a washer machine that we paid $800 for? Lowes service is horrible.

Submitted a galaxyS4 for repairs under warrant I now have to payR3300 yet am still paying the installment of R400. If I can not afford to pay the repairs fee I must pay a rejection fee of R250. Please help. Reasons for rejection of warranty is previous work done of which is not correct there was no previous work done on the phone.

My TV has the same symptoms described in the Russell, et al. v., Samsung Electronics America, Inc., settlement and this is a known capacitor problem that the company, post settlement, has started to ignore and fail to acknowledge in its customer service calls. and I'm pretty certain that they didn't take care of the issue entirely through the previous settlement or didn't entirely account for the scope of the models affected by this product defect. From my brief research, this is the number one complaint on Samsung TVs from consumers online e.g. - www.Consumeraffairs.com. Yet according to Samsung's policy and Margo(Executive Customer Relations agent) they are treating this defect as a warranty issue and so if you're out of warranty they wont help you with the easy solution - the cost of replacing these capacitors.
Now only solution is seeking to join the investigation on a new class action.
Go to http://topclassactions.com/

Iam gowtham. I buy mobile phone samsung galaxy s4 (Black color) on 1 june 2015 from awok. The item found faulty that is the audio ic of the phone failure. Reported the awok customer care delegate through [protected]. Taken back the mobile for replacement. During the receipt of new handset samsung galaxy s4 (White color) customer care called me for the confirmation; I tell the several times to verify the handset with their technical team; they agrees & promise that it wont happen again. They delivered the handset on 21 july 2015. Again the handset not even getting switch on; found battery not working. Reported the customer care to take mobile and return back the paid money but they refuses and said they will take it back again for the refurbishment.
I really fed up and depressed with the worst customer service and poor satisfaction to the customers by awok. Still im confused & questioned to take the next step.
I need justice from any of the support team. Please help me.

This is invoice no - 570858 of the delivered item.

My name is Daryl Glass, we live in Jax. Beach, Florida. My wife and I both have Post Polio Syndrome, my wife is still paralyzed. We brought a Samsung Aqua Jet URT Washing Machine last Aug., 2014. We have too wash 3-4 loads every day. On July 6, 2015, I reported to Sears here in Jacksonville that the washer was getting off of tilt ans shutting down. In the last 2 weeks, the repair man came 1 time, stayed 10 minutes and left. Never did call back nor set up another appointment Every time I call, we get the run a round, pass the buck from the service department, supervisors and the repair company they were sending. The model of the JUNK is, # WA45H7200AW1A2 It was brought from the Sear Outlet Store in Jacksonville from Assoc#: 1750 on *-6_14. Sales check : [protected]. Serial number is [protected] 672LWYRA. This is not the Old Sears, this is terrible..

It is the number [protected]
Message text:
Uk embacy:
You won5 crore rps in (Presicent of us) can't write name due to forbidden words lotery in samsung company. To clain your prize send your name, adres, phno, age to this id:
[protected]@hotmail.com

I contacted samsung on 6/30 regarding my television that I purchased on 2/9/15. The volume was going up&down and it was turning on&off on its own and there were lines & dots on one side of the screen.After trying to fix it remotely I was told they would send a tech out to fix it. I was contacted a few days later by a samsung service center they requested that I send them pictures of the screen I did so as requested. A few days later I got a voice message stating that they reviewed my pictures/video that this was an internal crack and they would like my authorization to do the work and to order the part they needed a new panel. I called and confirmed that they could do the work it was also confirmed again that this was an internal cracked panel and was covered under warranty it would be no cost to me at all. They called me again several days later to let me know the part came in and to set up a service time. I also received a follow up call from samsung at which time I had discussed with the rep that there was an internal crack and that a part was ordered. Once the tech arrived at my home with the part he started taking pictures and told me that he would not repair the screen because it was cracked even though they had already determined it was an internal crack. A few days later I was contacted by the repair company I was told that samsung ruled this physical damage and would not cover the repair. He stated if I wanted to pay the part alone would be $1600 which is more than I paid for the television. I have contacted samsung several times and each time I am told a different story as to why they will not cover the repair I ask to speak to someone that can help me get this resolved and I am told someone will get back to me and no one ever does. I called earlier today 7/16/15 and spoke with an escalated customer relations representative named Jim he stated that they decided this was physical damage & they never said they ordered a part for the tv or that it would be repaired & they sent the technician out only to take pics of the television I explained that I have several voice mail messages from them stating otherwise and he began to back track. Now they are just making things up so they don't have to do the repair. I am getting nowhere with customer service they just transfer you around from one rep to another I have emailed the office of the president and have not received a reply. We are now at 3 weeks and the screen gets worse everyday. I have contacted the Federal Trade Commission and the Department of State division of consumer protection as well as the bbb hopefully they can help get it resolved next step small claims court in the mean time I will post on every forum I can find until this is resolved hopefully this will help someone else in a similar situation or keep someone from purchasing one of these televisions Do yourself a favor and do not buy Samsung they are very dishonest and will do everything possible to keep from repairing their defective products

Do we really get any response if we put our complaints here ? I believe no, because this company does not really care.

I bought Note 3 neo & beat that after spending 30 k on a cell phone its nickle portion started loosing its color.
I raised a complaint to the services team & they goofed around the matter with service center, then with escalation & another escalation desk then another then another & finally said its a cosmetic complaint which is not covered in warranty, , , "I mean are you serious" .

Then they says we assure you for best services. I am really unfortunate we bought 2 cells phones in the family both is having the same concern.

Also, I would really blame me post having such a bad experience I bought a samsung AC, there also I am facing a issue with the remote, its display digits are not visible properly & for that I raised a complaint.
Field person called me almost 6-7 times but never visited.

Samsung is simply a company who doesn't really bother after selling the product.

I have started putting this situation on social networking now, I will make sure I make some dent on there image.

Thanks
Anubhav
[protected]

sir i send a courier with trackon courier kaithal, haryana to amazon seller services pvt ltd A43, ground floor, mohan cooprative industrial estate, Main mathura road, south delhi new delhi-110044 awb no. [protected] samsung galaxy s4, rs. 18000 before somedays my courier is back on courier branch i collect my courier to trackon booking branch, kaithal and i go to home & when i open the box i am shocked my mobile phone is not present in the box only charger & battery & instruction papers are there but my mobile is not in the box then i contact on booking branch in kaithal he tell us if u have send any mobile phone in courier a mobile insurance is compalsary & don, t any help in this case and i go to home than i also contact the head office of trackon courier same response on head office please resolve my problem...

My shiny new samsung french door began leaking water from the ice bucket last week. I tried to remove the ice bucket, but it is stuck and will not budge. I watched the videos online and, when nothing seemed to work, called samsung to get it serviced. My wife explained the problem to a very helpful person (? Named annie. ) we bought the house on july 30, 2014 and all the appliances in the kitchen were new (And all samsung). The house was gutted and redone prior to our moving in. The appliances were purchased by the builder in march of 2014. I have no receipts. Annie said if we could get the builder to confirm that the appliances were new at time of move in, they would honor the warranty. That made me hopeful. I contacted the builder, who emailed samsung stating that that was indeed the case. I should also mention that I registered the product shortly after we moved in. The next day I received a phone call stating that I needed a copy of the receipt, which I explained I did not have and did not have access to. This person was not helpful and we seemed to have reached an impasse. I am disappointed in the customer service I received and am now looking to pay someone to repair my refrigerator (i have turned the ice off...In july!). I am also concerned that my other appliances are also samsung (dw, microwave and stove) and that I can expect them to fail. I am in the market for a new cell phone and will not consider samsung for this reason.

I handed over my tablet to the private maintenance center on 9/5/2015 and received it at 29/5/2015 and handed over on 1/6/2015 and received call told me you will replace my tablet and still now no response and if I call customer service told me call you after 2 days and no manger can speak to you it is the bad service center in the world