Samsung
Reviews and Complaints

Rude, unprofessional - thieves basically.
They received payment, did not send the product - provided false information (That it will be sent via dhl, then they claimed it was sent via the swiss post).
They then got back to me (After 2 months) and wanted more money because the first item got lost.
The correspondence with them has been unpleasant and inefficient - here's the correspondence, begins at the bottom, until I got the response you can see below.
Stay clear of dealing with them.

You pay 150usd, we send another new w2014 to you by dhl free shipping

[protected]:44 gmt+08:00 oren harel :
Good day,

I'm afraid I do not understand and will appreciate clarifications.

1 - do you expect me to pay another 150$ for you to send another copy?
2 - are you going to compensate me for 150$ and send another copy?
3 - when will we know if the post office list the parcel?

Thank you,

Oren harel
Phone acquisition expert.
Cellebrite mobile synchronization. www.Cellebrite.com

From: [protected]@gmail.com [mailto:[protected]@gmail.com] on behalf of chinaecarts.com
Sent: sunday, june 29, 2014 12:53 pm

To: oren harel
Subject: re: sch-w2013

Dear,
We contacted with swiss post in hongkong already, they promised to us they will survey the package, the package maybe missing on half way or it is still on half way to your country, you can get it in future one day. If package lost, swiss post can make compensation 2times shipping fees max, in this case, to save your time we do 50% off for compensation for your order. So you pay 150usd, we send another package to you by dhl. This is the best we can do.
Regards

[protected]:48 gmt+08:00 oren harel :
Good day,

It has been over a month since I was promised an answer.
I will be expecting your swift response by the end of tomorrow's business day.

This delay goes beyond the bounds of reasonable.

Oren harel
Phone acquisition expert.
Cellebrite mobile synchronization. www.Cellebrite.com

From: [protected]@gmail.com [mailto:[protected]@gmail.com] on behalf of chinaecarts.com
Sent: monday, may 19, 2014 6:38 pm

To: oren harel
Subject: re: sch-w2013

Swiss post make invest need time, wait be patience.

[protected]:05 gmt+08:00 oren harel :
It's been 4 days,
Please advise.

Oren harel
Phone acquisition expert.
Cellebrite mobile synchronization. www.Cellebrite.com

From: [protected]@gmail.com [mailto:[protected]@gmail.com] on behalf of chinaecarts.com
Sent: thursday, may 15, 2014 8:03 pm
To: oren harel
Subject: re: sch-w2013

Dear, we will contact with swiss post for more details, thanks

[protected]:09 gmt+08:00 oren harel :
Good day,
This order was placed on february,
#[protected]

The phone did not arrive yet to israel - the tracking also states that it left singapore, but no record of it arriving to israel.

Either refund us or send another copy via express mail (At your expanse) - this is a 3 months' worth of delay!

Oren harel
Phone acquisition expert.
Cellebrite mobile synchronization. www.Cellebrite.com

I purchase one new fully automatic washing machine model no. wa65h4000hd from one of samsung authorised dealer m/s. amba aircool (ph.[protected]) , n. delhi. , vide inv. no. aa/3983 dt. 31/12/2014 & ndash; first I being thought bought the world best wm, but my assumption seems to be wrong, coz from beginning of washing, cloth remain dirty and all dirt accumulate on the cloths various parts, first my wife thought she is doing something wrong while washing, so she contact the demo personal over telephone quite a few times, but when solution not done we complaint at your service centre through email on dt. 10/2/14 (as we could not reach samsung customer care over telephone).

However, 3 to 4 technician visits and wash cloths and everyone found that wm is defective. now, samsung customer care partner & ndash; mr. pramod kumar singh - telling me that 2-parts were defective on brand new machine and that is to be replaced. my q how a new machine comes for sale with defective parts? did I get one old repaired wm ? so, immediately I turn down mr. pramod kr. proposal and told him to give me a new wm, for which he is declining us.

Therefore, I request u to look into the matter and gave an inquiry order & ndash; if any sabotage is going inside and selling seconds product as new product. and pass an order to give me a new automatic washing machine. with this attitude, it seems to be that & ldquo;samsung” ignoring sentiments of his customer and thinking only about their so called policy matters.

I am being charged for usage I did not use... This occured after seeing a sales person at a koodoo booth he played with the phone because I was complaining that the battery did not keep it's charge. That was monday 16 march 2015 I get my usual bill of $46.45 now thursday march 19, 2015 I get an other bill saying I owe $57.95 they are charging me $10.00 for usage and on top the sales person gives me a heads up that I wiil be charged $10.00 for next month I dispute those charges and I want to make a formal complaint and hope that it will be resolved quickly.

Thank you for your prompt attention
Marielle barnes.
1550 filion #216
St-lambert qc.. .[protected]

Don't buy samsung GT-S7562 phone
I have this phone. At first it was excellent, but around 3 months after I got it really slow. It hangs often. And Unbelievably bad customer service. That series phones have problem with receivers and some times we are unable to listen other persons voice around 10-20 sec while conversation is going on.
I made the unfortunate mistake of buying a Samsung product and have found their customer service to be unbelievably bad! Actually, you can't get a response from them despite repeated telephone conversation from customer care chennai also.

I Hate Samsung Mobile and Customer Service especially thirumula communication, third party and authorized service centre of samsung customer service which is located near south india shoping mall kukatpally, Hyderabad. They do not know how to take complaint from customers properly
I Got Frustated by their reply and service. Worst Service i have ever face, really pathetic" I will never buy any SAMSUNG PRODUCT and never recommend any to BUY ANY SAMSUNG PRODUCT.
And read the terms and conditions of the customerservice centre blog..Any information you submit to this web site becomes the property of CustomerServiceScoreboard.com. We reserve the right to modify, publish and utilize the submitted information at our sole discretion. Not all submissions will be accepted, and we will do our best to communicate with you (if possible) when your submission is either accepted or rejected.
This means if they possible they will communicate with you.They do not publish exact comment and feedback of customer because they have rights to modify, publish and utilize the submitted information as per their convenience.They do not accept all the submission means they are escaping by using these type of terms and conditions.
This is the simplest and whole summery of their terms and conditions.
NO Proper Response from Samsung customer Service Center ( thirumula communication, third party and authorized service centre of samsung customer service which is located near south india shoping mall kukatpally, Hyderabad. They do not know how to take complaint from customers properly) Please follow our conversations...
I: I have samsung GT-S7562 mobile and i am unable to receive other person voice around 10-20 seconds while conversation is going on. said orally to scp
Service center person(scp): scp said. "this is recevier problem"
I: i said ok "you can do repair"
Service center person(scp): he told that the estimated charges are 850 rupees(550 receiver charges and 300 service charges) and you can get 2 days later.
I: i said ok and i came to my house. and i got call within 1 hour that my phone repaire was completed.I do not know how is it possible that 2 days to within 1 hour.I went to next day to collect my phone and i paid the bill 850.And i observed the same problem and return the phone to check once again.at that time they said same thing that receiver problem and they will check once.Next day third time i got call that my phone was repaired. Service center person(scp): that time they said that there is no problem in my phone and only problem is my sim card.
if so sim card is problem why did they change my receiver? that is my question.i think they do not know exact problem and they are repairing the phones that what they are thought.
I: i asked that refund my money of 550 excluding of service charges 300.
Service center person(scp): he said that he would talk to his manager and he said that he would refund 150 that means 300-400 for software updated charges.
Why did they update software if sim card is problem?
i did not give any permission to update software and they did not intimate me before updating and they themself taking decision to repaire and proceeding towards extra amount to customers.till now i do not know whether they update software or not
is it correct behaviour of service center?
and i found that the problem is same with other sim cards.
Finally i raised the same issue to customer service main branch chennai they told me that they will take care on this issue and i return my phone once again to service center.
Now they are saying that receiver problem and they raised another new problem and that will be cost around 900-1200.
the customer service chennai: said that your phone was repaired and made phone call to me but the waste service center thirumula communication, third party and authorized service centre of samsung customer service which is located near south india shoping mall kukatpally, Hyderabad is saying that it would be completed within 2 days..this type of issue repeated not only one time more than 5 times and still my phone is been in service center for 20 days without any updates.
I do not know whether samsung is following thirumula communication or thirumula communication is following samsung.
i have all the recorded phone conversation from local service center to samsung main service center chennai.
This is my phone number [protected] and myemail [protected]@gmail.com
if any one want to cantact for full recorded version of audio files you are welcom
sahre the conversation what i have posted to our friends and social blogs
Your sharings of this post will use ful to our friends and i do not want to face problems anyone like me from service center

I have a not-inexpensive french door Samsung fridge that started showing rust after 2 years- (door at base of water/ice dispenser) I tried to hide it with white fridge paint- but this has only gotten worse, & when contacting Samsung by email with pictures- (no response) & by phone- I was told this was a "cosmetic problem" & not covered by them- I would have to arrange my own repair.
This I did ($99 Samsung service call), & was told the door had to be replaced.
The service man then said these doors are no longer available, from Samsung.
He could find only 2 available from dealers- so ordered 1.
What chance do I have that this door will not suffer the same fate?
Obviously rust was a result of poor engineering &/or shoddy construction- this should not happen to any fridge & be considered "normal" or "cosmetic".
Had prior problem with ice-maker- which they did replace under warranty.
Poor reliability & poor customer care- would not advise anyone to buy Samsung & I will never buy another Samsung product, made by a company that does not stand behind their products & problems.

Well thank you samsung, I was late for work this morning. This new update (Lollipop 5.0) has really messed me up with the alarm, interruptions and priority. It has gotten far more confusing than it needs to be. Let me just ask you a simple question. " who in this world, has ever set an alarm (To wake up for work) and then turned his/her phone on silent so that no calls or text will come through and wake him/her and not wanted to hear his alarm in the morning? " how is that even an option? Who would want that? If I set an alarm believe me, I need it to wake me up! It's very simple, " silent " means everything that could possibly make noise resulting from some other action than brought on by myself except the alarm! Forget all the work-arounds that people have figured out how to cope with your update. You have enabled a feature that is completely pointless and have gone a step further by disabling a feature that is widely used... The alarm!

I purchased a samsung plasma 64" tv with 5 years extended warranty in harvey norman. It was already broken 3 times in one year. First the mother board was replaced. Then the screen that got multi color vertical lines on it, the screen got replaced and after few months the same thing happened and the tv screen was also replaced with another broken screen. I was refered to different case managers and being passed on from one case manager to another that nobody seems to wanting to help me. They are ignoring my case. I have been spending a lot of airtime trying to talk to the service managers and all I got are empty promises that the case will be expedited and resolved. It's been almost 2 months now and im still waiting for my case resolution. My reference is [protected]. I hope by posting this online some form of action will be made. Refering me to the same persons handling my case will not help because they will just ignore it again. I tried many many times already and im tired dealing with them. They are not worth my time anymore. I hope somebody from samsung have the guts to resolve this simple issue. Im not a happy customer. Thanks

I had purchased a samsung tablet for my daughter at best buy in new york and had purchased international warranty in case I would need it for future. My daughter accidently dropped the tablet and the screen cracked. I went a couple of times to best buy Geeksquad in Markham and hwy 7 and spoke to them. they had no clue what to do. after a couple of trips the manager said call bedt buy international and we did that and geeksquad Markville advised that they send out the tablet to their repair shop and with a deposit of $200 which will be returned to me once the screen is repaired as it is covered by the warranty. If the cost of repair is more, best buy will give a new samsung tablet and if not they will repair the existing tablet. I ended up paying $300 on top of the original price of $140usd. I am very unhappy as I ended up paying bedt buy $140 plus $300 deposit and taxes and other fees. It was a loss of $440. turned out to be a nightmare experience with best buy

I did an upgrade in june 2014 with sprint from s3 to s4, bought at best buy, got home did all my transfers and found the phone was a spark, I did not know what a spark was but it would not let me data and talk or use maps, I deliver I have to be able to do both a t the same time, called sprint said its ok, take phone back and we send you a s4 non spark, did, loved it, worked great, broke screen in jan 2015, sent to asurion for claim, they sent me a broken replacement that did not charge, called sprint, they called asurion for me and sent me out a second replacement, it was a sprint spark, I called sprint back told them what happened, they said no prob, called asurion again and they sent me a new phone for the 3rd time got it in 2 days, it was the same phone as the second one a sprint spark however to keep me happy they sent a battery and charger with it. I called sprint, they said I have to contact asurion myself and make a complaint to stand up and make them do it right, called asurion they said it was more than 1o days and I would have to pay another 150.00 to open a new claim, I was dumbfounded. I asked for supervisor as girl would not listen and was rude, she said hold on, I waited for an hour no one, she came and said no supervisor is here right now I will have to have them call you, it been a week, no calls. I called sprint to cancel my insurance and tell them I would not be upgrading because of this and they said since I was a 10 year good customer they would take care of me and they did.. I got a new note edge instead, love sprint do not ever want to deal with asurion and I had the insurance removed from my phone, will not pay for bad service.

Is Samsung is the best in the industry?actually I was in the same opinion until I bought Samsung smart TV worth of approx 60000rs but within 15 month's the led panel has failed and it worth 22000rs? I had requested for a discounted price but they have simply rejected with the reason warranty is only for 12months...then I understood that Samsung claims to have best quality and longer durability products but the reality is it is one year use and throw product...it is better to go for cheaper brand with similar features even if I change TV for every 3years I can get 3 TVs for the next 10 year's for 60000rs...Samsung has lost my faith and I might not refer and prefer in my lifetime... Dear Samsung team if you have confidence on your TV products pls offer at least 3 year's warranty...

I have a $3000 Samsung 801L French Door fridge and when it reached 8 mths old (back in Nov 2014) it would not get any colder than approx. 9-10 deg C. Samsung was contacted and finally after sending 3 technicians out it was decided that it was repairable and Samsung was notified in December 2014. We were told that Samsung will get in contact with us to arrange a replacement or refund but being a week before Christmas and because it took 3 weeks to get a technician that knew what he was doing we were told that it will be in the new year, so we struggled though a very difficult festive season with a lot of food going off quickly! We are now in February 2015 and after dozen and dozens of calls and emails and even though Samsung have had the necessary signed documents (more that 12 times) to process the refund (which I am entitled to as it is a major fault), I still have not received my refund. I have ben allocated numerous case managers and passed around from one person to the next all promising to sort this be still nothing! I am at a loss and absolutely appalled at how a company like Samsung would treat a customer so badly when they have sold a product that does not do what it is supposed to do, which is keep food cold!

‪#‎samsung‬ egypt presents the worst customer and maintenance services ever.. I called them on jan 24 asking for setting up my new tv and uptil today feb. 2, I haven't got the service. Over those 10 days, I called them more than 20 times and always receive the same idiot lying message" tomorrow someone from the maintenance will call you to arrange for visit" they kept lying and lying.. Giving untrue promises and nothing happens. I am fed up and feel furious.. Yesterday I spent about an hour complaining and shouting to the so - called ahmed from the complaints department and he assured me that tomorrow every thing will be settled and to my shock nobody came today.. I just couldn't believe it.. It is like a might mare.. I am talking to big liars and inefficient staff in the customer service and the maintenance section.. To conclude using some fgures: 1) I made more than 20 calls over the past 10 days.
2) some of those calls lasted between 20 - 40 minutes.
3) I was put on hold listening to music and ads about hundred time
4) I spoke with more than 10 persons who I still remember their names including ahmed and samar form complain department
5) I was given about 20 promises to call me back after checking the complaint with the maintenance but all unfulfilled except once today when samar called me back.
6) the most surprising thing is that I am supposed to pay 150le for this service.. It is not a free service (Can you imagine)
7) I got terrible headache 3 times after I called them.

I am so sorry for inconvenience but I wanted global samsung to know that there is something wrong here to interfere and rescue their reputation.
Please help share this to inform smsung top management about theit service

I lost my above said mobile on 25th January 2015. Please find it at the earliest. I have
also filed a police complaint. It's IMEI number, serial number and color details are as mentioned below.
IMEI number: *357089/05/902876/3* and *357090/05/902876/1*
Serial number: [protected]
Colour of the mobile phone is Metallic Blue.
Your's Sincerely
Mohammad Farooq

I was given following complaints no for a single complaint. Everyday customer care give a new complaint no and complaint remains unattended
[protected]
[protected] ga
[protected] id
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
I am calling and sending complaint to the samsung customer service almost everyday. Problem is that this samsung customer service is a just a call center. They have just a messaging system. No real link to service department. I asked for customer manager's telephone number for customer's grievance. They have same answer every time that they do not have it. Every time they have a similar answer that they would pass on the message.

My advice all the customer's not to buy any samsung product ever at least in india. There is virtual customer care support.

Your samsung award of 1 million euro and galaxy s5 will arrive india tomorrow morning. Please check your email immediately for details. After this I got a message to send my personal details regarding full name, age, sex, winning mobile number, nationality, internet connection, date of birth, marital satus, residential address, mobile network name, alternate mobile number

Brought samsung led 39eh5003r on 26 apr. , 2013. During sep. , 2014 the panel get damaged, called call centre and complained filled. Technician visited after review asked it may be any cause for damage, need to send factory for check on owners cost, where as replacement value provided is morethan the cost of television, as the warranty period was provided for only one year, from the date of purchase. No idea, how a television working in good condition, soon after the expiry of warranty. The set is lying at my house as wall hanging. Pictures, attached

The chip that charges the phone came out with the charger. The samsung service department in boksburg does not want to fix this under warranty, saying it will be logged under physical damage. How can it be physical damage if the phone is charged with the charger supplied by samsung and the part pulled out. This can only be because inferior parts was used and I do not see why I have to pay for a part less than 1 year old, this should be covered under the warranty. I have escalated this with the customer care division and have had no feedback.In the interim I have to pay for a phone on contract that I cant even use.

Good day, my name is paul goldschagg, i have purchased samsung products exclusively for the last 15 years. However, the last 2 purchases that i have purchased was terrible, the samsung s4 galaxy smartphone had a virus or malware and the company did not want to replace or fix it because i payed cash and it was 'my own problem', thus i bought n new samsung s4 and 3 weeks later the ear speaker is not working, once again i could not be assisted because the company where i bought the phone refused to repair or replace my phone. This is the last time ever i buy any sumsung products. And i would like an explanation as to why samsung phones is not allowed to be replaced or repaired!
My email address is [protected]@gmail.com and contact number [protected].

Kindly advice as I have a problem for more than 3 months with my samsung mobile.

My mobile is galaxy grand 2 and after updating it''s software from android jelly bean 4.3 to android kitkat 4.4.2 but some defects appeared after the update.

The device has the following errors:
- it restarts frequently.
- it suddenly stops working and needs to be restarted to work again.
- the durability of the battery became lower than before the update.
- the camera doesn't work and an error message appears (Failed to initialize) or (camera has stopped).
- it takes long time to recharge the battery.

And I went to the customer service 3 times and every time they return it to me without any change (just reinstall kitkat software).

* I just want to downgrade my device software to jelly bean 4.3 or exchange the device.

# your response will be appreciated as the problem may affect the image of samsung and I will travel to another country after 5 days from now.

Reference #:[protected]
Device name: sm-g7102
Serial no. : [protected]
Country: egypt