Samsung
Reviews and Complaints

Name neelisha puri
Ph n o. [protected]
Make samsung champ3301i
Imei n o [protected]
Last used no [protected]
Email [protected]@gmail.com
missing date 1/04/12

My complaint is with Samsung a company who I have many products with but now i don't think i will have another samsung product again. After 3 months of having the Samsung Galaxy S2 phone it stopped charging. So i bought a new battery. Still not working so on the 4th month I called Samsung's Customer Services and I advised theem i didn't have the original battery they said thats fine we will send u out packaging to send the phone to repair centre. Not long after the call my screen went dead just black couldn't see anything on it but thee sound worked as i rang it. Sent phone away to be repaired. Came back few weeks later with letter saying not genuine samsung battery so will not repair it. Called Customer Services again spoke to advisor who stated take out battery and send the phone again which i did and they would send it to anotheer repair centre as they are larger and can repair it faster. So sent phone again, then they called me saying i have to pay £70 to repair it as it had an internal crack on thee screen which i debated as there was no internal crack when i sent the phone so they told me to phone samsung. I called samsunggspoke to a Manager and argued my point that how can i internally crack a screen when the outside of thee screen was fine. The manager then asked me what packaging i sent it in. I advised the packaging that came from repair centre which is just bubble wrap. Manager went away and came back and said 'As a good will gesture i will have the phone repaired free of charge' . So i asked does this mean the phone will not be returned until its repaired which he replied yes. 2 days latter my phone is returned un repaired and also another envelope was issued to send it to repair centre. So for the 3rd time i sent phone away to be repaired. Few days later an invoice appears for the internal crack on screen to be repaired at a cost of £70. I called samsung on saturday theere on my birthday aswell i was clearly not happy as I was told this would be fixed for free. Advisor wouldnt let me speak to a Manager as its a saturday and advised someone will call me back monday (today) to listen to original call and see what they can offer me so I am waiting on my call but i just get lied to all the time by Samsung its a joke! And now im still without my phone 2 months later.

Less than 6 months ago I purchased three major samsung appliances. Frontliad washer, dryer and refrigerator. After two months the dryer failed to heat. Repaired. Two months later the washing machine leaks like someone shot holes in it. Repair man came and said it was an improperly inserted filter. Yet he sent the paperwork thru as cleared the drain. Never cycled it to see if it continued to leak. Ran a load and water everywhere! Called back to repair. Sending someone back out in a week! I did not purchase used appliances. They are new! I believe the lemon law should apply and they should replace or return their less than desireable appliances! I'm on a fixed income and disabled!

Hi

I bought a 32’’ Samsung LED TV from Carrefour on 22-05-2012. When I asked salesman for the TV he gave me some old front side damaged box. I requested him please give me another piece cause its look like damaged from screen side, cause there was big damaged from front side, But he asked its last piece and they don’t have stock but he assured me its all ok. Then he put some hard grey color tape on damaged area.

Now am in India I opened it, it was looking ok but when I switched it on the screen is damaged and main thing is that, tv was totally unpacked from inside I didn’t find any screws for mounting didn’t find battery even remote is missing, It means tht salesman knew very well that this piece is faulty and I was looking for same make/model but there was no stock available so he gave me faulty piece

This sales man/Carrefour cheated on me to achieve his targets.

Sales man Name : Mr. Jomel Bautista

Bill Number :

Thanks & regards,
Tarun Sapra
+91-[protected]

Date: - 19/05/2012

Dear Sir,

Please My Samsung Refrigerator RT26/2009 this model Refrigerator compress not Cooling please my request check the my Refrigerator RT26
Thanking & assuring you our best services at all the times, we remain.
My Address:
Laxman Singh C/o Satendra Kumar
D-Block Gali No. 8 House No. 246, Amar Colony, East Gokal Pur
Near : - Laxmi Public School (Back Side Gali)
New Delhi –110094
Mobile No. +91-[protected], [protected]

Yours faithfully
SATENDRA KUMAR

I have had my original Samsung TV ( 40″ LCD TV ) replaced witha new 40″ LED Model 40D 5520 RKXXU. The picture quality on the original set was 100%. My new TV has a poor picture. Rather dull with a lack of sharpness. I have tried all the different picture adjustments, in various modes. Even HD quality, although better is still not what I would expect. The picture quality is somewhat improved when I operate via my vision box. I also notice the logo on screen, particularly where you have the option to press the red button, the “PRESS” word is somewhat blurred, and some of the other captions are not sharp.

I notice when operating through the vision box, when I “PRESS” the red button to active teletext, the accompaning small picture, to the left of the screen, is very clear, together with any captions. This is the picture quality I am seeking for the whole screen. I have another TV, a much cheaper model, in another room, with its own aerial, which gives me an excellent picture. Both TVs have their own separate aerials, some distance apart, so I feel that transmission problems don’t seem to be a problem.

i have lost my cell phone samsung gt c-3530 on the dated 25/04/04 at araila gaon, jagdishpur town, arah district, bihat state. so kindly help me

Customer satisfaction team,

I purchased a ln32r81b samsung lcd television from penang in malaysia on july, 2007. Firstly i should mention that these televisions seldom operate and was only used for 3000 hours home usage. Currently it developed color problem and confirmed its samsung lcd panel faulty by samsung authorized technician. To replace the lcd panel was quoted (400~500 usd) and the quoted amount i can easily get a brand new lcd television. I was very dissatisfying the quality of samsung television product and attention required to stop the entire crappy product. Hopefully samsung company will put more effort in the research and development department.

You claim its life is 60000 hrs!

Regards
Melvin chang
[protected]@yahoo.com. My

Since Oct 2011 (7months now) I have been calling Samsung to deal with my smart phone in regards to it not working properly. I have sent my phone to Samsung twice now, the last time it came back was April 9 2012. The phone is still not working. Everytime I call Samsung I am told something different. I was told last friday by a manager that the situation was being escalated and I should hear back in 24 hours. No call back, so I called today (monday) and the conversation with the Samsung manager was not recorded. Today I was told that Samsung wont do anything unless the phone has been sent in three times. When it gets sent in it is gone for a month... I cant afford to continue having my phone away for a month at a time. Everytime I speak to someone they say that they will help me and so far no one has. I have been told on three separate occasions that someone will call me back in 24 hours, so far not one person has ever called me back. They seem to pass the buck everytime, and no one will actually deal with the situation. I wish I knew that Samsung had horrible customer service before purchasing any of their products. I think its ridiculous that people have to jump through so many hoops to have a product work properly. After spending $500 on a phone I expect Samsung to deal with it.
I own many Samsung items, because I thought Samsung was a good company: Washer/Dryer, Tablet, stereo system, blu-ray player, three flat screen tv's and a cell phone. I never realized how bad the customer service is with Samsung. THIS HAS NOT BEEN DEALT WITH PROPERLY OR IN A TIMELY MANNER!

I, sanchit sethi had purchased a samsung galaxy pop+ on 1/4/2012 in jaipur.
Within 2-3 days of the purchase, I have started facing the problems of the phone like... It shows media scanner running again and again.
I have visited the samsung service center located at ashok nagar in jaipur more than 4 times for the same thing.
There are some problems also like-
1. The phone restarts on itself a lot of times.
2. The apps which I install do not work properly as they do in other phones of the same category.
3. Many of the applications work quite slow in-spite of the company saying that the phone has a powerful processor.
4. The unlock button does not work a number of times.

I am fed up now... Every other day I have to visit the service centre and I am fed up with all this.
I would request you to please give some attention and a satisfactory result/solution to my problem and help me out.

I am from the law firm of Zimmerman Reed and we are currently looking for information about Samsung’s prior knowledge of cooling failures. I would love to speak with you if you have had cooling problems with you Samsung refrigerator and reported those problems to Samsung prior to 2007. I can be reached at heidi.[protected]@zimmreed.com or [protected]. Thanks!

This is thee top of the line Front Loading Washer. Two years to thee day, theis product has failed. About a $ 1, 400.00 investment in a wortheless product from a company withe no integrity or sense of responsibility. They are willing to let me pay for thee repairs theough. Beware of anytheing w/ thee name "Samsung" on it. You will be trowing your money away! !

I purchased a samsung 40 inch LCD TV, it was clicking and would not turn on for over five minutes. I heard of the class action lawsuit filed against Samsung for similar problems and called up to have the TV repaired . samsung did give me a date and time when a repairman would be there. along with a service number, sounds good so far. well the time was set for a 2:00pm Friday date so I had to leave work early to be home for the repairman. I left work went home and the repairman never showed up I called Samsung and they told me my order was canceled because they had a problem with the serial number. I asked why didn't someone call me to let me know the order was canceled and all I got was we are sorry. I asked did the person enter the serial number correctly. (answe)r I don't know, I asked why no call back from them( answer) I don't know, I asked who is going to reimburse me for the time I took off from work (answer) I don't know. now I lost money because I had to leave work early without pay and my TV is still broken . before you buy a samsung product think twice if it is need of repair good luck I know it will be the last samsung product I buy.

I have laptop notebook that is still under warranty that works fine, however the adapter is broken. They will replace the adapter for free however I must ship the laptop with the broken adapter, otherwise they will not send a new one? I don't want to ship the laptop because I don't want it either broken or something to happen to it. The adapter is $89, why would they require someone to ship something that is going to cost more in shipping when it is the obvious issue? Doesn't make any sense?

Dear Sir, I purchased a Mobile set from Samsung in Ghana in January 2012. Model is Samsung Chat 222plus.
The company is offering 12months internet and credit if you buy the mobile set in collaboration with Airtel. But even after repeated calls they have not given any credit even after more than one month of buying. The company is still selling the same scheme there by misleading the customers. I request that such selling should be checked immediately as company is fooling the general public by offering the benefits which they are not giving in order to sell there product.
Even after repeated calls to Samsung office and airtel office they have not shown any development.
I purchased the set on January 9, 2012 from ITSALAT International Ghana Ltd.
Regards,
Manish Mittal
[protected]

I having a Samsung Wave S8500. My OS ver : Bada 1.2. When i am using Samsung App. max of the application is compatible with BADA 2.0, As my wave is os ia older version, I am not able to use many app.
Plz release Bada 2.0 upgrade patch for Samsung Wave S8500, SO that able to use apps for Samsung Wave..

IMEI-357598.04.189521.2
Name-Mahesh Kumar.Dhakad
Add.- 1377-D Sudama Nagar Indore
Phone Model- GT-C3752
Make- Samsung
Last used no.- +[protected]
email.-kumar.[protected]@gmail.com
Missed date- 18/02/2012

I purchased a Samsung Mobile Galaxy Young S5360 on 16 Dec 2011. Soon after I began using it, I noticed that at random I would get a notification "SD Card removed unexpectedly". Initially, I thought it was a loose contact, since the problem was getting resolved on its own. However, over the next few weeks, I observed that it was happening 2 to 3 times every day and I was stuck with SD Card data not being read on several such occasions. Finally I took it to the Samsung Mobile Service Centre on Infantry Road, Bangalore on 07 Feb 2012 and was disappointed with the response - we have never seen such a problem before, you have to leave the mobile and sd card with us for a day at least, we need to check up whether the sd card or the mobile is bad AND your data may be lost ! I returned with the mobile in the same condition wondering why I bought this in the first place. If any one from Samsung is reading this and feels he can do something to help - my email ID is [protected]@gmail.com