fualty mobile / customer service
My complaint is with Samsung a company who I have many products with but now i don't think i will have another samsung product again. After 3 months of having the Samsung Galaxy S2 phone it stopped charging. So i bought a new battery. Still not working so on the 4th month I called Samsung's Customer Services and I advised theem i didn't have the original battery they said thats fine we will send u out packaging to send the phone to repair centre. Not long after the call my screen went dead just black couldn't see anything on it but thee sound worked as i rang it. Sent phone away to be repaired. Came back few weeks later with letter saying not genuine samsung battery so will not repair it. Called Customer Services again spoke to advisor who stated take out battery and send the phone again which i did and they would send it to anotheer repair centre as they are larger and can repair it faster. So sent phone again, then they called me saying i have to pay £70 to repair it as it had an internal crack on thee screen which i debated as there was no internal crack when i sent the phone so they told me to phone samsung. I called samsunggspoke to a Manager and argued my point that how can i internally crack a screen when the outside of thee screen was fine. The manager then asked me what packaging i sent it in. I advised the packaging that came from repair centre which is just bubble wrap. Manager went away and came back and said 'As a good will gesture i will have the phone repaired free of charge' . So i asked does this mean the phone will not be returned until its repaired which he replied yes. 2 days latter my phone is returned un repaired and also another envelope was issued to send it to repair centre. So for the 3rd time i sent phone away to be repaired. Few days later an invoice appears for the internal crack on screen to be repaired at a cost of £70. I called samsung on saturday theere on my birthday aswell i was clearly not happy as I was told this would be fixed for free. Advisor wouldnt let me speak to a Manager as its a saturday and advised someone will call me back monday (today) to listen to original call and see what they can offer me so I am waiting on my call but i just get lied to all the time by Samsung its a joke! And now im still without my phone 2 months later.
unprofessional repair center staff
We went to samsung customer service, sm cebu city, northwing and we have observed that they have extremely poor customer service. We went there to claim the phone that we thought they already fixed, but when we checked it, there was still a problem about the phone, so we came back the next day. Still, the phone was not fixed yet, and told to us to claim it again after two hours. When we went there again, one of the employees gave us a priority number and told us to wait, so we waited again. As we were observing the place, it was very inappropriate. One of the employees was wearing slippers, employees were chitchatting something not related to their work, they are not approachable at all, the entertainment shown in tv (Which was inside inside this samsung shop) was "[censored]" i mean, that show shows violence, and a lot of stupidity which is very inappropriate to show to customers who we're sitting, watching, while waiting for their turn, not considering the fact that kids go to this kind of customer service, watching those inappropriate show they played on the tv. This shows how stupid and inappropriate this customer service is. They're customer service sucks, and i hope this complaint gets noticed. Sincerely, students who we're degraded, and who are concerned about proper customer service. God bless.
The complaint has been investigated and resolved to the customer’s satisfaction.
I had a very bad experience with this Service Center as well. I have a new phone (about 3 months old) and the signal is dropping constantly that when I turn on the data it cant get a 4G connection and most of the time it displays "EMERGENCY CALLS ONLY" and is overheating. So I decided to have it checked in the Samsung service Center. Since SM is near where I am staying, I went there for my phone to be checked. I waited in the line for more than an hour since It was Sunday, so i understand there are lots of people in the store. At last its my turn, the lady checked the phone and said it will be reprogrammed and so I agreed and was advised to be back after 2 hours. after 2 hours I hurriedly went back to the store and get the phone that is still not working with regard to the signal. I told the lady that it is the same. And she said to try to observe it. I went to Smart Store nearby since it's a postpaid account from them. The technician tried the sim to another phone and it is getting 4G connection constantly and when placed back on my phone just an E signal and went out. So I decided to go back to Samsung and was advised it will be a backjob and I need to wait 3-5 working days to have it repaired. I called on the third day and seems that the person who answered didn't know what she is doing . She cant find my F****** phone. i got worried instantly what happened to my phone. She went looking for it and advised me to be called back. After almost an hour she called me back and advised that she found my phone at last. And she said that she don't know if it is already fixed or not because the technician was absent yesterday and on RD today. I asked her if the is it supposed to be they will leave note what is the status and she said yes, supposedly. Im about to loose my temper now but still remain calm. She advised me that she will call me the next day but I cant wait for her to call me so I called their store a lot of times but no one is answering at all. On the last try someone answered and she transferred me to another line without saying a word except for hello and the next person who answered just dropped the call. Now im about to explode like the a bomb. I ended up calling Samsung customer service and they were the one who called the store. I was advised that the phone is already fixed and ready to be picked up. the technician was just observing it. Hallelujah, my phone is fixed.So I rushed to the store again to pick it up but again waited an hour for the lady to look for my phone again. I don't know now if my phone has the ability to hid itself that no one can see it and i have a bad feeling about it.. I was not able to bring my sim card that time so I cant test it. when i got home and tested it and found out it is exactly the same. I went back to the store the next day to advise that it is the same. The tech said they need to replace the Board. WHAT? after many days of running back and forth you just concluded now that you need to replace the board. what happen to the observing part ? i don't have a working phone for 3 weeks now. But still I ended up to have it with them to change the board. today is the third working day that my phone was in repair and my fingers are swelling now trying to dial their number and no one is answering. Somebody answered but no one was talking on the other line. The word "crap service" is not enough to describe them. Why is samsung letting this happen to them? They are a prestigious company, worldwide know company and with this kind of service? just not adding up a sense at all. There should be something that they can do about this.
I dont know if this can be read by Samsung but here are my sentiments in brief. They cannot diagnose properly the root cause of the problem and only provide band-aid solutions. They also accidentally swapped my item(laptop) with another similar item. NOT recommended to go here to fix your items. Go to other service centers -- NOT HERE!
kumuha ako ng plan sa Sun.. bumalik ako kaso nagkaproblema ung unit S6.. black screen wala akong makita.. 4days na.. wala pang 1buwan tong fone ko.. kuha sana ako ng authorization para ipaSC ko.. di ako nabigyan kc sira daw printer nila.. ano ba yan! sa inyo ko to kinuha yan lng isasagot mo.. SM nlng daw ako pumunta.. ano ba yan! pinasa agad.. ilang oras, araw, weeks, buwan (wag nman sana) nyo kaya maayos, maibalik fone ko? kasi wala akong magamit.. importante yan sa trabaho ko..
Is this thread still open?
I also had the same experience with this service center..
First, I already had my phone replaced after 5 days from the day I purchased it due to earpiece problems.
After 15 days or more I already had another problem with the new phone so I had my phone repaired, a SAMSUNG GALAXY A5.
When I gave it to them, it still looks brand new without even slight scratches.
After 3 days from giving it to them, they gave it to me with cracks in dents on the side.
Where should we report this kind of stuffs? I'm very worried that the phone was damaged even more.
Please text me if you have any suggestions, I already had some initial steps to address the issue. [protected]
I have samsung gaxy y gt - s5360, after i register to have an internet access, my packet data shown but it's not working. It say's here that "the server failed to communicate. Please try again later". Can you help me? Thank you.
i lossed my mobile phon on 03/12/2012.please help me to find out its very importent.
I have experienced a very poor service at Samsung service center SM Cebu North wing. I deposited my Galaxy Grand cell phone at this center. The phone is less than a year so i made a request for replacement after it was repaired many times with the same problem. A week after i made a follow up and was told they dont have a stock in Manila yet so i have to wait, but that night i called Samsung toll free and was shock to learn they made a request only on that same day that i made my follow up, what took them so long!? After 2 week when i returned no one can give me a clear answer. All they can say is that a certain Froy has the cellphone and the papers so she's the only one who can answer me. My goodness! is Samsung a small company, aren't they global? Don't they even have logbooks or can trace job orders? What happpens if something happens to Froy? will they stop operation since she's the only one who knows what? By the way, my request was not approved for the reason that i have bought a different phone before that has also a problem, and i requested for replacement, (which i was refunded since i was told they don't have a stock of that phone anymore). So next time i will not buy a Samsung cellphone anymore, because i can't request for replacement if there would be problems . You will not be allowed to have a replacement more than once, even if it is with a different unit. Your name will be marked.
I have very bad experience with this particular service center in SM cebu. Extremely bad customer service and to cap it all off, my other laptop would not even turn on and it was supposed to be fixed already. You can't even call this freakin' place because nobody picks up. The staff is not even bothered about customers. They think that just because they've turned on the tv for you so it's ok to wait for a very long time. SAMSUNG, please do something about this. This place is a representative of your company. Do you want us your consumers to think that this is how you are?
I certainly agree!The staffs are not doing their job well! II sent my phone on March 19, 2013.They said I could claim my Galaxy Note II after seven working days but until now I haven't had it...It really bothers me!
I Have problem At@t samsung infuse i997 IMEI ERROR AND PHONE NOT ALLOWED MM#6 HELP ME.
lemon products
Less than 6 months ago I purchased three major samsung appliances. Frontliad washer, dryer and refrigerator. After two months the dryer failed to heat. Repaired. Two months later the washing machine leaks like someone shot holes in it. Repair man came and said it was an improperly inserted filter. Yet he sent the paperwork thru as cleared the drain. Never cycled it to see if it continued to leak. Ran a load and water everywhere! Called back to repair. Sending someone back out in a week! I did not purchase used appliances. They are new! I believe the lemon law should apply and they should replace or return their less than desireable appliances! I'm on a fixed income and disabled!
Front load washer dispenses softener at the same time detergent is introduced to laundry.
3rd tech call and same situation. Laundry no matter if washed in cold and line dried or hot and dried in gas dryer. Come out scratchy and "pilled". I think I am back in Europe.
moose2647@hotmail.com
No one can explain why both products are introduced at the start of wash. 40 years with front load washer, 2 previous Westinghouse stacking and All detergent. Even contacted All and asked if they changed formula and answer was "NO"
I am having a similar issue with my refridgerator. In nine months i have had five appointments, one cancelled arbitrarily
and four vists with extensive work done by a third party repair group. They have said its a manufacturing issue, but don't want to get involved for feAr of backlash from samsung. I asked them how many days of work and third party charges would ever warant a replacement. I think thare just counting the days for the warranty to expire...
faulty/damaged
Hi
I bought a 32’’ Samsung LED TV from Carrefour on 22-05-2012. When I asked salesman for the TV he gave me some old front side damaged box. I requested him please give me another piece cause its look like damaged from screen side, cause there was big damaged from front side, But he asked its last piece and they don’t have stock but he assured me its all ok. Then he put some hard grey color tape on damaged area.
Now am in India I opened it, it was looking ok but when I switched it on the screen is damaged and main thing is that, tv was totally unpacked from inside I didn’t find any screws for mounting didn’t find battery even remote is missing, It means tht salesman knew very well that this piece is faulty and I was looking for same make/model but there was no stock available so he gave me faulty piece
This sales man/Carrefour cheated on me to achieve his targets.
Sales man Name : Mr. Jomel Bautista
Bill Number :
Thanks & regards,
Tarun Sapra
+91-[protected]
compress not cooling
Date: - 19/05/2012
Dear Sir,
Please My Samsung Refrigerator RT26/2009 this model Refrigerator compress not Cooling please my request check the my Refrigerator RT26
Thanking & assuring you our best services at all the times, we remain.
My Address:
Laxman Singh C/o Satendra Kumar
D-Block Gali No. 8 House No. 246, Amar Colony, East Gokal Pur
Near : - Laxmi Public School (Back Side Gali)
New Delhi –110094
Mobile No. +91-[protected], [protected]
Yours faithfully
SATENDRA KUMAR
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Mr. Kumar,
Thank you for becoming a patron of Samsung product.
We sincerely regret the inconvenience caused to you. We have forwarded your concern to our concern department. Our service specialist would get in touch with you shortly.
We appreciate your patience and request you to bear with us till then.
Thanking and assuring you for best services always.
Customer Satisfaction Team
Singh.j@partner.samsung.com
customer service
I spoke to Mr. Greg Kreshaw with Samsung and he has taken care of any problems or complaints about Samsung and now Samsung is still GREAT products. Love the Galaxy Tab.
Read full complaintpoor picture quality
I have had my original Samsung TV ( 40″ LCD TV ) replaced witha new 40″ LED Model 40D 5520 RKXXU. The picture quality on the original set was 100%. My new TV has a poor picture. Rather dull with a lack of sharpness. I have tried all the different picture adjustments, in various modes. Even HD quality, although better is still not what I would expect. The picture quality is somewhat improved when I operate via my vision box. I also notice the logo on screen, particularly where you have the option to press the red button, the “PRESS” word is somewhat blurred, and some of the other captions are not sharp.
I notice when operating through the vision box, when I “PRESS” the red button to active teletext, the accompaning small picture, to the left of the screen, is very clear, together with any captions. This is the picture quality I am seeking for the whole screen. I have another TV, a much cheaper model, in another room, with its own aerial, which gives me an excellent picture. Both TVs have their own separate aerials, some distance apart, so I feel that transmission problems don’t seem to be a problem.
mobile phone lost
i have lost my cell phone samsung gt c-3530 on the dated 25/04/04 at araila gaon, jagdishpur town, arah district, bihat state. so kindly help me
The complaint has been investigated and resolved to the customer’s satisfaction.
samsung lcd panel faulty
Customer satisfaction team,
I purchased a ln32r81b samsung lcd television from penang in malaysia on july, 2007. Firstly i should mention that these televisions seldom operate and was only used for 3000 hours home usage. Currently it developed color problem and confirmed its samsung lcd panel faulty by samsung authorized technician. To replace the lcd panel was quoted (400~500 usd) and the quoted amount i can easily get a brand new lcd television. I was very dissatisfying the quality of samsung television product and attention required to stop the entire crappy product. Hopefully samsung company will put more effort in the research and development department.
You claim its life is 60000 hrs!
Regards
Melvin chang
[protected]@yahoo.com. My
The complaint has been investigated and resolved to the customer’s satisfaction.
my mobile is lost, plz try to search this. i am very thankful to u.
customer service
Since Oct 2011 (7months now) I have been calling Samsung to deal with my smart phone in regards to it not working properly. I have sent my phone to Samsung twice now, the last time it came back was April 9 2012. The phone is still not working. Everytime I call Samsung I am told something different. I was told last friday by a manager that the situation was being escalated and I should hear back in 24 hours. No call back, so I called today (monday) and the conversation with the Samsung manager was not recorded. Today I was told that Samsung wont do anything unless the phone has been sent in three times. When it gets sent in it is gone for a month... I cant afford to continue having my phone away for a month at a time. Everytime I speak to someone they say that they will help me and so far no one has. I have been told on three separate occasions that someone will call me back in 24 hours, so far not one person has ever called me back. They seem to pass the buck everytime, and no one will actually deal with the situation. I wish I knew that Samsung had horrible customer service before purchasing any of their products. I think its ridiculous that people have to jump through so many hoops to have a product work properly. After spending $500 on a phone I expect Samsung to deal with it.
I own many Samsung items, because I thought Samsung was a good company: Washer/Dryer, Tablet, stereo system, blu-ray player, three flat screen tv's and a cell phone. I never realized how bad the customer service is with Samsung. THIS HAS NOT BEEN DEALT WITH PROPERLY OR IN A TIMELY MANNER!
mother board problem.
I, sanchit sethi had purchased a samsung galaxy pop+ on 1/4/2012 in jaipur.
Within 2-3 days of the purchase, I have started facing the problems of the phone like... It shows media scanner running again and again.
I have visited the samsung service center located at ashok nagar in jaipur more than 4 times for the same thing.
There are some problems also like-
1. The phone restarts on itself a lot of times.
2. The apps which I install do not work properly as they do in other phones of the same category.
3. Many of the applications work quite slow in-spite of the company saying that the phone has a powerful processor.
4. The unlock button does not work a number of times.
I am fed up now... Every other day I have to visit the service centre and I am fed up with all this.
I would request you to please give some attention and a satisfactory result/solution to my problem and help me out.
samsung refrigerators cooling failures
I am from the law firm of Zimmerman Reed and we are currently looking for information about Samsung’s prior knowledge of cooling failures. I would love to speak with you if you have had cooling problems with you Samsung refrigerator and reported those problems to Samsung prior to 2007. I can be reached at heidi.[protected]@zimmreed.com or [protected]. Thanks!
The complaint has been investigated and resolved to the customer’s satisfaction.
please can i have a contact that we can call and talkn too for our samsung fridge repair here in south africa?
product fails after 2 years
This is thee top of the line Front Loading Washer. Two years to thee day, theis product has failed. About a $ 1, 400.00 investment in a wortheless product from a company withe no integrity or sense of responsibility. They are willing to let me pay for thee repairs theough. Beware of anytheing w/ thee name "Samsung" on it. You will be trowing your money away! !
The complaint has been investigated and resolved to the customer’s satisfaction.
poor service
I purchased a samsung 40 inch LCD TV, it was clicking and would not turn on for over five minutes. I heard of the class action lawsuit filed against Samsung for similar problems and called up to have the TV repaired . samsung did give me a date and time when a repairman would be there. along with a service number, sounds good so far. well the time was set for a 2:00pm Friday date so I had to leave work early to be home for the repairman. I left work went home and the repairman never showed up I called Samsung and they told me my order was canceled because they had a problem with the serial number. I asked why didn't someone call me to let me know the order was canceled and all I got was we are sorry. I asked did the person enter the serial number correctly. (answe)r I don't know, I asked why no call back from them( answer) I don't know, I asked who is going to reimburse me for the time I took off from work (answer) I don't know. now I lost money because I had to leave work early without pay and my TV is still broken . before you buy a samsung product think twice if it is need of repair good luck I know it will be the last samsung product I buy.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have a flat screen television purchase a few years ago that has been cycling itself on and off for over a year. I recently found out through an online search that it was manufactured with a defective capacitor. Because of this known defect, I contacted samsung and requested a free repair. I have never requested a free repair on any product outside of warranty, but because this was a known defect I felt that they should stand behind it. I called and was told that they were offering free repairs for about a year but the program has expired. I appealed this through the better business bureau and a letter from the office of the president at samsung tells me everything I need to know about this company. The letter states "in september 2017, we completed all legal requirements associated with the referenced capacitor settlement. " simply stated, they were sued over the defective part and once they met their legal requirements, everyone can go screw themselves. To hell with what is morally right, to stand behind a "defective/inferior" part - their words, not mine.
broken adapter under warentte
I have laptop notebook that is still under warranty that works fine, however the adapter is broken. They will replace the adapter for free however I must ship the laptop with the broken adapter, otherwise they will not send a new one? I don't want to ship the laptop because I don't want it either broken or something to happen to it. The adapter is $89, why would they require someone to ship something that is going to cost more in shipping when it is the obvious issue? Doesn't make any sense?
They don't trust your assessment of the situation. I assume you are not certified by Samsung to do diagnostics for warranty work. If that is the case they are going to require someone who is better qualified take a look at your laptop. Even if you are absolutely right about the problem you have to think about it from their point of view. Most people who use computers don't really know much about them. If they just sent a power adapter or hard drive or whatever the user self diagnoses to be wrong they would go broke.
Other than that, see if there is a Samsung certified repair facility in your town and take it there.
Buying local can eliminate these problems. Sometimes you pay more to get more. Well, I do to get local support.
payment of credit
Dear Sir, I purchased a Mobile set from Samsung in Ghana in January 2012. Model is Samsung Chat 222plus.
The company is offering 12months internet and credit if you buy the mobile set in collaboration with Airtel. But even after repeated calls they have not given any credit even after more than one month of buying. The company is still selling the same scheme there by misleading the customers. I request that such selling should be checked immediately as company is fooling the general public by offering the benefits which they are not giving in order to sell there product.
Even after repeated calls to Samsung office and airtel office they have not shown any development.
I purchased the set on January 9, 2012 from ITSALAT International Ghana Ltd.
Regards,
Manish Mittal
[protected]
firmware upgrade to bada 2.0
I having a Samsung Wave S8500. My OS ver : Bada 1.2. When i am using Samsung App. max of the application is compatible with BADA 2.0, As my wave is os ia older version, I am not able to use many app.
Plz release Bada 2.0 upgrade patch for Samsung Wave S8500, SO that able to use apps for Samsung Wave..
The complaint has been investigated and resolved to the customer’s satisfaction.
mobile lost
IMEI-357598.04.189521.2
Name-Mahesh Kumar.Dhakad
Add.- 1377-D Sudama Nagar Indore
Phone Model- GT-C3752
Make- Samsung
Last used no.- +[protected]
email.-kumar.[protected]@gmail.com
Missed date- 18/02/2012
new product defective - service not customer friendly
I purchased a Samsung Mobile Galaxy Young S5360 on 16 Dec 2011. Soon after I began using it, I noticed that at random I would get a notification "SD Card removed unexpectedly". Initially, I thought it was a loose contact, since the problem was getting resolved on its own. However, over the next few weeks, I observed that it was happening 2 to 3 times every day and I was stuck with SD Card data not being read on several such occasions. Finally I took it to the Samsung Mobile Service Centre on Infantry Road, Bangalore on 07 Feb 2012 and was disappointed with the response - we have never seen such a problem before, you have to leave the mobile and sd card with us for a day at least, we need to check up whether the sd card or the mobile is bad AND your data may be lost ! I returned with the mobile in the same condition wondering why I bought this in the first place. If any one from Samsung is reading this and feels he can do something to help - my email ID is [protected]@gmail.com
mobile theft
I lost my mobile in october 2011 while travelling through train between thane & mulund stations. I went to police station situated on thane platform but they were not helpful. They did not write down any complaint even after providing them with the imei no. And other necessary details. I came to know about this site just 2-3 days back. Hope I get my mobile soon.
Name: anil v. Menon
Address: c 904, samarth garden, opp. Shangrila biscuit co. , off. L. B. S. Marg, bhandup (W).
Phone model: star (Gt-s5233)
Make: samsung
E-mail: [protected]@gmail.com
Missed date: october 2011
Imei no. : [protected]
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