Scribd’s earns a 4.3-star rating from 661 reviews, showing that the majority of readers are very satisfied with subscription service.
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Scribd
Unauthorized charges. I have been being charged and I want my money back I have never used your products!
Unauthorized charges to debit card
Over the past year, as far back as October 17, 2019 till October 19, 2020. I have been charged by Scribd without being notified, till I looked at my bank statement closely. I have not used your product, nor have an account with Scribd, or even remotely into audiobooks kind of person.
I have switched 2 debit cards over the past year, and somehow they still managed to charge me, the only thing my card is linked to is Paypal, and there has been no suspicious activity of logins anywhere else.
Please issue me the refund of the most recent charge from the last 30 days, per your terms and cancel my account or subscription that I did not sign up for. You can contact me at the following email: [protected]@gmail.com and the last digits of the CC is 7168
The complaint has been investigated and resolved to the customer's satisfaction.
Unauthorized recurring bank charges
Starting 4/29/2019 scribd has taken a monthly recurring charge from my Bank account via Debit card. Email has failed to resolve, and they have NOT responded to my requests to call. The phone number provided with the Debit charge info only directs you to the website.
The website shows my email on file, Scribd responds to my email, but there is NOTHING in my payment history on the website.
From 2/27/2020 through the last few months, I emailed a complaint to Scribd. During attempts to resolve on email, i was asked to provide the last 4 digits of the card, and then the expiration date, which i did. I was then asked to provide the first SIX digits, which I refused to do. I asked the person to call me an they did not. The Service number is #2551158.
I provided 3 screenshots showing the recurring charges and some info to verify the email exchange and the complaint#
The complaint has been investigated and resolved to the customer's satisfaction.
Posting my personal documents
Scribd has my resume with personal information on their site. They all have all my documents posted from my job portfolio binder. I have not ever authorized use of my documents. I have tried e-mailing them, however; they don't contact back. This is highly distressing and illegal. I do not know who obtained them, but i want it all removed! This personal informtaion puts my safety at risk and sets me up for identity theft. It is unacceptable that they can't even get back to a person. They don't evenhave a number to call. just an email address.
The complaint has been investigated and resolved to the customer's satisfaction.
Unauthorized Debit Card Charge
I was shocked to see this charge even if I didnt even subscribed or registered to their site. I felt like I was hacked coz I dont remember giving my card and bank information to them.
Description on the transaction:
Pos w/d sv scribd inc san francisco mc [protected]
Unauthorized billing to my credit card for over 2 years.
Today, September 4th, 2020, I looked at my visa bill and noticed a payment I didn't recognize. A $8.99 USD charge from "Scribd Inc 415-2336230 CA" on August 27th, 2020. I went through my billing statements, and I have been billed monthly starting July 24th 2018 for a total of 26 charges. This adds up to more than $300 CAD. I never subscribed to thi...
Read full review of Scribd and 6 commentsSubscription / unauthorized charge
Hello, I recently filed a complaint but will file another:
I have been getting charged from this Service for over a year now and I am just now learning of it. I never authorized this subscription and never authorized payment of $9.53 per month.
Further, I tried several email addresses on this Service's Website, and none come up valid, meaning I never signed up.
It seems to be a common thing on this site (over 150 complaints of people being charged for a service they never signed up for).
I need to speak with someone directly, and I need to have these charges reimbursed. Please provide an email or phone number in which I can speak with customer service to have this resolved.
Also - apparently I need an account to submit a claim, so I will be creating one for that purpose - ridiculous.
The complaint has been investigated and resolved to the customer's satisfaction.
No subscription
Seems to be a theme on this site - I never signed up for a subscription yet I somehow have over a year's worth of monthly charges.
I need these reimbursed immediately - this is unacceptable.
Subscription
I ended my one time subscription of $9.99 back in may/june, after many repeated attempts to contact scribd via email and phone. They do not answer their phone for customer service, and only steer you to their website. Finally I got confirmation of cancellation.
Now I have received another debit on paypal for $9.99 the month of july. After expressly received cancellation again, am unable to contact anyone by phone.
I am furious! Request a refund immediately, and permanent end to billing!
Lawrence bardach
The complaint has been investigated and resolved to the customer's satisfaction.
Charged $12.38 cad/month for a subscription I don’t have
I have an account which I forgot about but after checking my account I don't even have a payment method set up so I'm not sure how I'm being charged on my bank card!
I've never added a payment method before nor have I signed up for any premium account yet after looking back on my statements I have been charged $8.99 USD since December 2018.
I want a full refund on this charge
I have an account which I forgot about but after checking my account I don't even have a payment method set up so I'm not sure how I'm being charged on my bank card!
I've never added a payment method before nor have I signed up for any premium account
The complaint has been investigated and resolved to the customer's satisfaction.
Subscription
My money is getting auto deducted from my account as scribd's subscription fees!
What I dont understand is that this is happening without a prior intimation or a warning!
The content on the website has been of no use to me and I am just unnecessarily paying these fraudsters for nothing!
Pls look into this and help us out...
The complaint has been investigated and resolved to the customer's satisfaction.
Automatic deduction from my checking account
Since June, 2020 I noticed a deduction from my checking account for $9.59. I do not recall agreeing to any membership with this company. I need to be reimbursed those fees. Please investigate as to why this amount is being deducted from my account. How did they obtain my bank account number? I am concerned that this is fraud. I do not recall agreeing to any type of membership.
The complaint has been investigated and resolved to the customer's satisfaction.
Monthly credit card charge with no record of ever signing up for anything
I have an $8.99 monthly credit card charge with no record of ever signing up for anything from Scribd Inc. I seem to remember the charges started while dealing with Register.com. I just figured it was part of that. I recently cancelled all dealings with Register.com but the Scribd charges continue. I don't know what Scribd does and have never used their products or service. I tried to sign-in to their website but they do not recognize my email. That figures since I never signed up to Scribd Inc. I've reviewed all emails from the time frame when the charges started and there is no conformation email of signing up with Scribd Inc. I don't know where they got my credit card information.
The complaint has been investigated and resolved to the customer's satisfaction.
Have been taking monthly amounts from my account
Hi, I've just noticed that Scribd Inc. have been taking monthly amounts from my account $8.99 since 2018. I have no idea why are you charging this amount, no record memory of setting an account with you and never heard of you, so don't understand why this charge! Can you please cancel this and provide a full refund?
Please let me know if you need more details.
Best regards,
Liliana Melo
The complaint has been investigated and resolved to the customer's satisfaction.
No product requested - credit card deducted monthly - not authorised
I have just noticed that my credit card has been deducted $15 per month since last august. I did not authorise this and in fact have never heard of scribd until this happened. I have notified the nz police as it appears to be a case of credit card fraud. I understand that scribd offers monetary incentives for people who 'sell" subscriptions'. It would appear that someone has stolen my credit card details and onsold them to a third party who has 'signed me up ' for a subscription. I have cancelled the credit card.
Would you be prepared to reimburse me the 10 months subscription that I did not order or receive if I provide copies of my credit card statements?
Thank you,
Roy and catherine sandbrook
The complaint has been investigated and resolved to the customer's satisfaction.
Payments without consent
I have been complaining for over 6 weeks. I had never heard of the company and they have been withdrawing in the region of $8-$10 per month for over 13 months. Despite my complaint, they have continued to withdraw from my bank. There most recent reply was "we cannot find your details, I'll pass you on to a different dept". No follow up! Frustrated.
The complaint has been investigated and resolved to the customer's satisfaction.
Unauthorized charges to credit card
Scribd has been chraging my BofA credit card monthly for $8.99. Aside from never hearing of the company I went to their website to see if I could log in and Scribd log in did not recognize my email address [protected]@gmail.com so it begas the question wherre did they get my billing information from? A bit of research I find others have had the same problem with this company. I have never used the service. I may be reached at [protected].
The complaint has been investigated and resolved to the customer's satisfaction.
Unauthorised payments
I Have just noticed that Scribd have been taking monthly amounts from my account since Nov 2018. I have no idea who you are, no account with you, no invoices, no bills and never received one e-mail from you.
I just signed up now with my e-mail address to see who the hell you were. As suspected, no subscription, no card details on account, no downloads.
These payments are unlawful and I will be following up with your appropriate local authority if I have no full refund (from Nov 2018 until March 2020) within 15 days.
Support ticket number: #2603290.
The complaint has been investigated and resolved to the customer’s satisfaction.
Charge on credit card
Hi, I received a notification from my bank saying that I was charged 8.99 since 2018 until now, from Scribd Inc 415-2336230 US. I have never visited the website, I never participated in any free trials or purchases ever. I'm not sure when or why I was charged this and where it is coming. It about 2 years and I have lost about RM500 (usd8. 99 every month since 2018) in this 2 years. And I coulnt find which platform I have subscribed.
Pls help me
The complaint has been investigated and resolved to the customer’s satisfaction.
Scam ripoff / here is how to file a complaint attorney general in california & bbb
FIGHT BACK! you came here to complain and WARN others NOW make it a permanent record that Scribd has to answer to.
I signed up over a year ago for a trial which I canceled before it ended they kept charging me like EVERYONE ELSE. This is FRAUD and they refuse to give me a refund for something I NEVER used! Since they will ignore us let them deal with the Attorney General of California and the Better Business Bureau!
* To file a Consumer Complaint Against Scribd in California you need to go the Attorney General of California. Follow this link below. Note the attached PDF file with information filled out to help. https://oag.ca.gov/contact/consumer-complaint-against-business-or-company
***
*They have an F rating with the Better Business Bureau = https://www.bbb.org/us/ca/san-francisco/profile/internet-service/scribdcom-1116-360621/complaints
**** Go to the above link to file a complaint.
SBRIBD
ADDRESS per website :
460 Bryant Street, #100
San Francisco, CA
94107-2594
USA
ADDRESS per BBB complaint:
333 Bush St Ste 2400
San Francisco, CA 94104-2806
http://www.scribd.com
(415) 896-9890
This is a picture of the PDF for the Attorney General of California
Scribd Reviews 0
About Scribd
With Scribd, users can access an extensive collection of over one million titles, including bestsellers, classics, and new releases. The platform offers a range of genres, from fiction and non-fiction to academic and professional publications. Users can also access audiobooks, which are becoming increasingly popular among readers who prefer to listen to books rather than read them.
One of the most significant advantages of Scribd is its subscription model, which allows users to access unlimited books and documents for a monthly fee. This model is particularly appealing to avid readers who would otherwise have to spend a considerable amount of money on purchasing books individually.
Scribd's user-friendly interface makes it easy for users to browse through the vast collection of books and documents available on the platform. The platform also offers personalized recommendations based on a user's reading history, making it easier for users to discover new books and authors.
In addition to its vast collection of books and documents, Scribd also offers a range of features that enhance the reading experience. For example, users can highlight and annotate text, bookmark pages, and even download books for offline reading.
Overall, Scribd is an excellent platform for anyone who loves to read. With its vast collection of books and documents, user-friendly interface, and personalized recommendations, Scribd provides users with a comprehensive reading experience that is hard to match.
Here is a guide on how to file a complaint against Scribd on ComplaintsBoard.com:
1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Scribd in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Scribd. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.
Ensure you follow these steps carefully to effectively file a complaint against Scribd on ComplaintsBoard.com.
Overview of Scribd complaint handling
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Scribd Contacts
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Scribd phone numbers+1 (415) 896-9890+1 (415) 896-9890Click up if you have successfully reached Scribd by calling +1 (415) 896-9890 phone number 0 0 users reported that they have successfully reached Scribd by calling +1 (415) 896-9890 phone number Click down if you have unsuccessfully reached Scribd by calling +1 (415) 896-9890 phone number 0 0 users reported that they have UNsuccessfully reached Scribd by calling +1 (415) 896-9890 phone number
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Scribd emailssupport@scribd.com100%Confidence score: 100%Supportmatt@scribd.com99%Confidence score: 99%Education
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Scribd address460 Bryant Street, N 100, San Francisco, California, 94107-2594, United States
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Scribd social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 29, 2024
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