Sembonia’s earns a 1.7-star rating from 11 reviews, showing that the majority of customers are dissatisfied with purchases.
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Strap ring broken
I recently purchased this bag on 29/5/2023 at JPO Senai Johor. I have been using it regularly, but today, on 12/6/2023 at 12:34 pm, while I was wearing the bag, it suddenly fell and I noticed that the clip on the strap was broken. I was wearing it with the strap on my shoulder, and inside the bag, I had my purse, iPhone, and pens. I am extremely frustrated with the quality of the bag, especially considering that I paid 197.00 Malaysian Ringgit for it. I have only been using it for less than 2 weeks.
Desired outcome: I hope you can replace my bag or at least fix the defect
Repair service status not updated
Repair service memo receipt no S07343 dated 30/01/2022, outlet code CFRI.
Sembonia sling bag - zip damage and hook for strap damaged
Complaint - no news/update on service status until now (31/07/2022).
Outlet - Sembonia Mesra Mall, Kertih, Terengganu. The outlet personnel also did not know on the changing of telephone number Sembonia.
Desired outcome: Replace faulty zip and damaged strap hook
Damaged handbag by its own material
I bought this Sembonia handbag at Sembonia Batu Pahat Mall, Batu Pahat Johor Malaysia last year before my wedding day on Dec/21 but I lost the receipt. But the handbag is damaged by its own material. I keep the handbag in the dust bag provided but it seems that the problem keep occurs as Sembonia material handbag is the main problem. I made a complaint through @sembonia_official on Instagram from 5th March 2022 till 8th March 2022 but I haven't received any call from Sembonia and no action were taken since then from Sembonia.
Desired outcome: I want a refund. I'd appreciate a response. Thank you.
Is Sembonia Legit?
Sembonia earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Sembonia.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Sembonia.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Sembonia.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Sembonia has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 18% of 11 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- A user on Complaintsboards.com notes that they were interested in purchasing a product from Sembonia, but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
- The website belonging to Sembonia has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
Slig bag
Dear Sembonia,
Pada 30 SEP 2021, saya telah beli sling bag di Butik Sembonia Pasaraya ECM KUANTAN. Pada bulan DIS 2021 beg tersebut koyak di bahagian penyangkut tali. Pada 4 JAN 2022 saya telah kembali ke butik dan mahu claim warranty. Staff butik telah memberikan Repair Service Memo dan memaklumkan beg mungkin akan siap dalam tempoh 6 bulan atau lebih. Paling menyakitkan hati, staff tersebut membuat catitan pada Repair Service Memo bahawa kerosakan adalah disebabkan jahitan terbuka. Untuk makluman, kerosakan adalah KOYAK di bahagian penyangkut tali dan bukan jahitan terbuka. Saya bertanya staff tersebut mengapa catit jahitan terbuka sedangkan beg tersebut koyak? Staff tersebut memaklumkan dia hanya cari makan dan takut dimarahi oleh SEMBONIA sekiranya menulis beg tersebut koyak. Mohon penjelasan SEMBONIA mengapa beg yang dijual tidak berkualiti dan mudah koyak. Mohon penjelasan juga mengapa baik pulih beg mengambil masa terlalu lama. Sepatutnya beg yang koyak diganti dengan beg yang baharu dan bukan dibaiki. Sehingga kini belum ada jawapan bila beg tersebut siap dibaiki.
Shoe peeling during 1st wear..
Buy shoe on 30 January 2021 from Johor Premium Outlet, Johor Bahru, wear it on same day, start peeling.
Disappointed. Just bought it, not cheap but get this quality?
Store : Sembonia, Johor Premium Outlet
Date Purchase: 30 January 2021
Receipt No. : CF124-219125
Date of incident: 30 January 2021.
Desired outcome: Please refund
Sembonia Navy Blue Wallet- skin peel off
Dear Customer Service
My sister-in-law bought her first Sembonia wallet on 8 Mar 2021 at Parkson Square One Batu Pahat. The navy skin was peel off or discolouration on few areas as per photo attached. She tried to sent it back to the promoter for repair but the promoter told her not cover under warranty. She ask her to file complaint to the HQ.
She was very disappointed with her first experience with expensive Sembonia wallet with such poor quality. Furthermore during covid period, she carry less than 5 times.
We seek your kind understanding and help look into this issues and appreciate able to do 1 to 1 replacement or repair.
Thanks
Melvin Chan
[protected]@yahoo, com
Complain quality of shoe.
I brought sembonia shoe from parkson outlet at gurney plaza.
Brought on 19/10 and 1st time wear on 12/11 but all bottom layer of shoe crack and come from shoe. -
No bi 312486
Price rm221 (original price rm442)
Quality so bad and very disappointed with purchased!
hook of the handbag purchased snapped/broke. complaint not addressed till now.
On 8/8/2018, I purchased a handbag (Article [protected]) from Parkson Mahkota, Purchase outlet is CG660.
The hook snapped just a week after purchase. Granted it was a Sale item but surely customers should be forewarned that the bag was put on sale because of defect?
On 20/8/2018 I visited Parkson Mahkota to complain and was referred to your Sembonia Outlet CF51 Mahkota Parade Melaka. A, Ms. Poh attended to my complain and agreed to send my handbag sling with the broken hook for repair. I visited your outlet on 4/10/2018 afternoon around 3 p.m. and was informed that they have not received my handbag sling from your Company. The Malay salesperson informed me that I would be informed if my handbag sling reaches their outlet.
I shall be pleased to know when can I have the my repaired handbag sling. Frankly I did not expect to find such defect from a Sembonia product and is very disappointed that your after service is also poor.
Your immediate reply shall be much appreciated.
Regards,
LAI KUAN JEAN
Replied
sembonia handbag
Hi,
I bought my sembonia handbag on 9/2/2018 at Parkson Metro Plaza Kajang. The sewing on a part of the bag opens up. I tried to sent it back to the promoter for repair but the promoter in charge didn't except it. She ask me to send it to the HQ. My curiosity is why couldn't Sembonia has a procedure where the customers can send for repair where we purchase the bag. It's a hassle to go to the HQ. Please look into this matter. Tq
The complaint has been investigated and resolved to the customer's satisfaction.
handbags
Customer Service Sembonia Malaysia
I truly love your product and have purchased quite a number of times before. This letter to complaint about the unsatisfactory about your handbags. Attached herewith photos of my two handbags I purchase from your outlet few months back. I expected a much higher level of quality of your product and I am quite disappointed. I feel it should have lasted longer. Not less than a year. I look forward to hearing from you.
Yours sincerely,
Rajeswary C. Samy (Tel : [protected])
handbag return warranty
To sembonia company! Actualy sy pminat dan pnggemar sembonia product.. My shoes, my sling bag, n my wife hand bag.. Also from ur cmpany product.. Actualy at hnin nov 2011 I snd my wife handbag for repair to sembonia aeon jusco melaka butique..in 2 weeks after I buy for my wife brthday.. Coz still undr wrrnty... After im waiting for 4 month.. I still not receved this bag..! Y...? How long..? This is ur cmpany srvce n rule? Ur staff just tell me
'taktahu bila siap...! What it thiss? Im so so so sad u know about this.. Then until now 23 mei 2011 im still waiting..! Return back my money uf u cnt repair...! N now im waiting for ur feedback sembonia cmpny..! Tq
The complaint has been investigated and resolved to the customer’s satisfaction.
I just bought it on March 3rd and my skin is peeling.From TRX KL
Contact me
ms Tan [protected]
21/08/2022 saya beli kasut (new arrival )at kuching viva city belum pakai berapa kali saja dah rosak Rm179 punya quality？
Dear Sembonia,
Pada 30 SEP 2021, saya telah beli sling bag di Butik Sembonia Pasaraya ECM KUANTAN. Pada bulan DIS 2021 beg tersebut koyak di bahagian penyangkut tali. Pada 4 JAN 2022 saya telah kembali ke butik dan mahu claim warranty. Staff butik telah memberikan Repair Service Memo dan memaklumkan beg mungkin akan siap dalam tempoh 6 bulan atau lebih. Paling menyakitkan hati, staff tersebut membuat catitan pada Repair Service Memo bahawa kerosakan adalah disebabkan jahitan terbuka. Untuk makluman, kerosakan adalah KOYAK di bahagian penyangkut tali dan bukan jahitan terbuka. Saya bertanya staff tersebut mengapa catit jahitan terbuka sedangkan beg tersebut koyak? Staff tersebut memaklumkan dia hanya cari makan dan takut dimarahi oleh SEMBONIA sekiranya menulis beg tersebut koyak. Mohon penjelasan SEMBONIA mengapa beg yang dijual tidak berkualiti dan mudah koyak. Mohon penjelasan juga mengapa baik pulih beg mengambil masa terlalu lama. Sepatutnya beg yang koyak diganti dengan beg yang baharu dan bukan dibaiki. Sehingga kini belum ada jawapan bila beg tersebut siap dibaiki.
Hi Sembonia,
I'm new with this product Sembonia. I would like to inquire about on how to repair my handbag which I bought at Sembonia counter at a shopping mall at Parkson at Spring, Kuching, Sarawak. My handbag was loose on the other side and i felt very disappointed with the handbag. I had just used it for few months within this year. My questions we are 1. How do I repair this handbag? 2. Do I have to send it myself to your center in Kuala Lumpur? Do your company change the broken handbag with the new handbag? Do I got the refund back to the owner? Please clarified about these matters? Hope to hear for your reply ?
From a concern customer.
HI Sembonia,
I bought a sembonia handbag from a shopping mall at parkson spring at kuching, sarawak. I bought it because it caught my eyes..it had a very nice colour. I loved it so much but the side of the bag had loose and i used it for few months only for this year. How do i repaired the handbag? Do i have to send it to the sembonia center or asked for refund for the owner. could i asked for a changed?
Hi sembonia..
Saya telah membeli handbag daripada butik sembonia utk dijadikan hantaran perkahwinan.harga beg trsebut melebihi rm500.saya amat kecewa dengan kualiti handbag ini kerana tak sampai beberapa bulan bahagian tepi handbag telah koyak.mohon penjelasan pihak sembonia..apakah jaminan yang sembonia boleh berikan kepada saya .gambar disertakan..hubungi sy di ct_asiah34@yahoo.com
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Sembonia emailsecustomerservice@sembonia.com100%Confidence score: 100%Support
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all Sembonia contacts
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