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1.0 1498 Complaints
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Sheetz Complaints 1498

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R
8:59 pm EDT

Sheetz Fried Mac and cheese

It was still slightly frozen in the center

Desired outcome: Refund

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N
12:44 pm EDT

Sheetz breakfast burritos

I use to order the sausage burrito's all the time i don't know what changed but now they taste like absolute garbage. I wasted money on this and couldn't finish them because they tasted so bad there was nothing wrong with them before so why did you guys change it.

Desired outcome: Please cange the ingredients back thats all I'm asking.

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M
MindaYaBuisness
US
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Jan 20, 2023 12:02 am EST

I second this! The western burritos used to be my favorite but now they taste like watered down garbage.

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H
11:42 pm EDT

Sheetz Stole my money and horribly incorrect order

Ordered a burrito and chips for pick up. Got back to my apartment to find out the covered the burrito in Mayo instead of sour cream and didn’t put half of the toppings I requested and paid extra for. Finally went back for a refund after pulling a hair out of the burrito and realizing they never gave me my chips. Refused to refund because they “can’t prove I didn’t get the chips”

Desired outcome: Refund

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B
11:01 pm EDT
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Ordered fryz platter online at 1415 S Market St, Mechanicsburg PA store. I ordered before I left, 10 minutes to drive to the store, then stood in front of the online order rack for 20 minutes along with someone else who had ordered about the same time I had. Meanwhile groups of in-store customers came and went--it would have been a lot faster if I had just...

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H
9:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sheetz Lazy staff

I ordered food tonight, waited 20 minutes for my food because they gave my order to someone else, honestly wasn’t mad about it because mistakes happen - but the people who took my order came back and brought the food that was supposed to be mine back and then the sheetz employee was trying to give me the food that the other people touched and messed with. How disgusting ? In the 20 mins I waited they were too lazy to remake my food and then proceeded to give me food another customer handled.

Desired outcome: Refund

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C
10:25 pm EDT

Sheetz Horrible made to order food

I had ordered an online order at the Meyersdale, PA store. I got a grilled chicken sandwich and pickle chips. The bread on the grilled chicken was as hard as a rock and almost burnt. The sandwich was poorly put together, and drowned in ranch. I was highly upset when I went to take a bite and had to remove some of the bread to even get a bite.

Desired outcome: I want the meyersdale sheetz to do better and take more pride in the food they prepare. It disgusts me to get food like this.

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S
3:01 am EDT

Sheetz Incorrect order

Went to Sheetz in Middletown, PA on the Harrisburg Pike 17057 at 2:15 am ordered via mobile app. I order a shmiscuit, an app sampler and a burger meal with fries and a large fountain drink. When I got my food I was missing my fries, the one bun of my shmiscuit was missing, no sauce, my app sampler was burnt and slightly soggy. This was store number 574

Desired outcome: Refund

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N
8:06 pm EDT

Sheetz Rude manager treats a fellow employee wrong maybe of her culture

Works in the Ashtabula Ohio Sheetz

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R
12:49 am EDT

Sheetz Milk and chocolate milk.

I order a lot on door dash or grubhub what is it on your app thru there that 1/2 gal of white milk and chocolate milk isn't avaliable... would be nice if u could add these items to your app. Thanks.

Desired outcome: Add items to your online mobil app

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R
1:43 am EDT
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I was being interviewed to be hired at Sheetz in Greensburg, PA. On Harvey Ave, a store I have been a loyal customer at for years and spent lots of money contributing to your company, so I decided to apply for a job as I lost mine due to Covid a few weeks back. I was top nominated for hire with Barb Werner for overnight shifts, however when I went in to...

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J
1:07 pm EDT

Sheetz Assistant manager store 712

I've been stopping at the store to pickup coffee etc on my way to work around 6am and 7am

There is been some incidents at times where the assistance manager (because I ask) is yelling and screaming at his workers

Around 4 people working in the store

That they mess up my order sometimes

On 5/12/2022 it happens again

Therefore I decided to report it,

I feel terrible for these workers ev

I would like Sheetz corp. to look into the store assistant manager's behavior toward workers and how he talks to customers

He is very rude and creates a toxic work environment and Is not customer friendly.

even if Sheetz pays $20 I don't think anyone with dignity and morals would stay

It's 2022!

Workers quit because of a toxic workplace

I hope these issues will address promptly

Thanks in advance

Desired outcome: In my opinion reprimanded or supervision training!!

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R
9:44 am EDT

Sheetz Food

I stopped today & ordered 2 hot dogs. I swear they were left over from last night. They were hard to bite through but chewy at the same time it was weird & definitely gross. I will not be ordering food from there anytime soon, if ever again. Also, I used the shelf check out due to multiple other people in line waiting to check out & needed assistance to use my gift card & mto coupon. Well let’s just say the staff should be shown how to use those & be required to take a course or something. Took not one but two staff to try assisting myself & my husband with the coupon because again we needed their approval well after the scanned something they didn’t know what buttons to push & myself & my husband had to finish the required fields to finalize our transaction. Was not such a good morning.

Desired outcome: Refund/Replacement

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L
2:03 am EDT
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Ordered on app steak hoagie with double meet didn't even have regular amounts of meat

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T
8:58 pm EDT

Sheetz Made to order food

We order a 12 in steak on white toasted with extra cheese (provolone) we got our order and went to the park to eat approx 2 minutes away when I opened it it was toasted but meat was cold and cheese was never melted it was not good I will not order from sheetz again I have gotten hot dogs in the past and they were cold this occurred in Clymer Pa at around 6:45 pm

Desired outcome: Reimbursement

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J
12:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sheetz 'Why the sheetz not" advertising!

I'm in advertising. This current marketing promotion is disgusting. 1. You are using a young child in a sexy seductive poses. Totally inappropriate. 2.your slogan why the sheet not subliminally hint to "hell" not. Or Fk not. 3. Tag line refers to love. Again pushing sex and relationship. 4. Eat it refers to oral sex as the middle girl is in an oral sex pose with tounge receiving the juice of a man. All subliminal but blatant. Since every one ...Gets it... food porn using sex actions and words. This is total disgusting and wrong and out of place for supposably a family friendly food place. Bad marketing division

Desired outcome: Remove all advertising and dire the art director who promoted and approved this . They knew what they were doing.

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R
12:13 pm EDT

Sheetz Dumb tv ad

I use to buy food a Sheetz buy have stopped, after seeing one of the worst tv ads I have ever seen. And I am tired of seeing it on tv. This is an ad about some ugly woman buying condoms and acts like she is engaging in some kind of pleasure on tv. I don't need to see this junk. If this is what Sheetz is about I don't need to shop there. This is a poor standards company. You can always buy gas somewhere else that is cheaper.

Desired outcome: Get rid of bad tv ads and cheaper gas

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K
10:24 am EDT

Sheetz Cold food order that took 14 minutes to make

I ordered two mto subs at Sheetz in brockway pa, this morning, never leaving the area as to not miss my number being called and it took 14 minutes from the time I placed my order until I received my food. By this time both of the subs were cold and the bread was soagy.

Desired outcome: Ideally I would like the mtos replaced. I didn't have the time to take them back into the store this morning on account of how long it took for me to get my order in the first place

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D
1:23 am EDT

Sheetz Despicable service

I have ordered at least twice a week for months from this location. I ordered 2 simple things tonight and only got one. The bigger problem was how insanely rude the “woman” was to tell me that my order was fulfilled. Shec scolded me like she was a manager. If so, I’ve seen ants that are more useful. I did not get my food after her increasingly rude behavior. I just wanted to leave. Am I walked away with was 30% of my order.. I will NOT come back.

Desired outcome: Training for someone to either learn their job or how to be a useful human being. She’ll surely fail both.

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M
11:22 pm EDT
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Ordered a milkshake online. Said it would be ready in 10 minutes. Still waiting, with people in front of me, and it’s been over 20 minutes. Certainly won’t be returning to this location ever again. I would just leave because I haven’t paid for it but I’m stuck in the drive through line.

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D
6:52 am EDT

Sheetz Service

05-06-2022. 7:06 to 7:18 am. Inside order .First time mto order ever. 12 minutes after ordered . I complained food came almost instantly. I called to talk to a manager, they say a high volume. I get it. But why were there people coming in and ordering after me to be filled before?

Just wanted your company to know. Mto will never happen for me and my family ever.

Only missing info is me never buying your MTO ever.

12 minutes for a sausage egg and cheese sandwich should never take 12 minutes. Ever.

Desired outcome: Fill orders as they come in. Not hard at all.

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About Sheetz

Screenshot Sheetz
Sheetz is a chain of convenience stores and coffee shops with a focus on offering quick food options and fuel services. They provide a variety of made-to-order sandwiches, salads, and snacks alongside their own brand of coffee. Sheetz locations often feature gas pumps and are open 24/7, catering to customers seeking convenience at any hour.
How to file a complaint about Sheetz?

Here is a guide on how to file a complaint or review about Sheetz on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Sheetz in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Sheetz. Mention key areas such as transactions, steps taken to resolve the issue, company's response, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint or review on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review about Sheetz on ComplaintsBoard.com.

Overview of Sheetz complaint handling

Sheetz reviews first appeared on Complaints Board on Sep 11, 2007. The latest review MTO Food: Burrito was posted on Dec 5, 2024. The latest complaint snack wraps was resolved on Oct 22, 2019. Sheetz has an average consumer rating of 1 stars from 1498 reviews. Sheetz has resolved 14 complaints.
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  1. Sheetz Contacts

  2. Sheetz phone numbers
    +1 (800) 765-4686
    +1 (800) 765-4686
    Click up if you have successfully reached Sheetz by calling +1 (800) 765-4686 phone number 0 0 users reported that they have successfully reached Sheetz by calling +1 (800) 765-4686 phone number Click down if you have unsuccessfully reached Sheetz by calling +1 (800) 765-4686 phone number 0 0 users reported that they have UNsuccessfully reached Sheetz by calling +1 (800) 765-4686 phone number
  3. Sheetz address
    5700 Sixth Avenue, Altoona, Pennsylvania, 16602, United States
  4. Sheetz social media
  5. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 05, 2024
  6. View all Sheetz contacts
Sheetz Category
Sheetz is ranked 104 among 124 companies in the Retail Stores category

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