Sheetz’s earns a 1.0-star rating from 1498 reviews, showing that the majority of convenience store patrons are dissatisfied with overall shopping experience.
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Slow service
I went up to Sheetz and ordered a pick there appatizer , at 1:40 I received my food at 1:46' I stood there waiting for my three milkshake while the lady took her good old time and I finally got my three milkshake approximately 2oclock then I ordered one milkshake without whip topping and she put it on it. She was standing there talking. They weren't busy and it does not take that long to make milkshake
Sun sandwichs
Today may 5 2022 Thursday at around noon I used the app and placed an order for 2 Italian subs full not half. Have been wanting to try them now I wished I had saved my $16.00. First the packages were all greasy on outside . I did have oil and vinegar put on sub, but at least wipe the package off some. The bread wasn’t fresh it was dry and I don’t know what kind of meat was in the subs but it was disgusting tasting. I was so ticked should of just gone to subway would of been cheaper and better. Heard your food was good but it’s not. The garbage can had the meal.
Desired outcome: I would like a refund. This is a new store but they don’t know what they are doing. Here is my [protected]@yahoo.com
Paid for large, didn't receive large drink
I placed an order using the Sheetz App and paid for it so I could just pick it up and go on about my day. I paid for a large Hot specialty drink, but only received a regular size drink. I asked the employee about it and was told that "the order was filled based on what was on their screen". You can see from the screenshot of the order and the picture of the slip on my cup, that it was in fact incorrect. I think where she saw "regular" was that it was regular coffee, not a regular size.
Employee dropped my food and gave it to me
I order at 1210 Main St Cuyahoga Falls Ohio 44221 and the person making my food dropped my food and picked it up and put it in my bag. He gave me the food from off the ground. The food was thrown together you can tell he picked it off the ground. Happened May 3rd at around 2 pm
Read full review of SheetzBoth Sheetz in Princeton WV
First of all Sheetz was my absolute favorite place to go for my gas cigarettes breakfast lunch or dinner road trip snacks and ALWAYS topped any order off with a vanilla latte and most days had at minimum 2 latte's a day rarely less than 2 but always at least one! Bit as of now I have completely stopped going to Sheetz the staff is just so absolutely rude they seem so miserable and aggravated I began thinking placing an order was such a bothersome task it's best to go elsewhere for my food but I still stuck with my gas and lattes daily but now the staff management included are just so unhappy and miserable I simple don't feel welcome to go in for any reason and now Sheetz has changed the Expresso in the latte I have to spit it out mind you that's a very pricy drink to take the first drink and become physically ill from the nasty dirt like taste and the manager when asked why she wouldn't warn a customer that was a daily regular the recipe had been changed so I could've at least tried the smaller cheaper size I was told they still need to make money rather customers like the products or not and to either deal with it or go elsewhere mind you I am in no way rude I never file complaints and they treat all the customers like dirt so this needed said I'm sure Sheetz will not care if they don't care enough to keep the standards of product and it's taste instead change the recipe and still pick our pockets to keep them afloat forget it sheets I'll never go back what was once the best now wouldn't qualify to be the worst they're 10 level's below even that!
Desired outcome: Would love Sheetz to bring back the original way lattes were made and would love to see staff given a choice to treat customers well or find a job better suited
Commercial about woman purchasing condoms.
One of the worst commercials ever. Instead of advertising scan and pay to skip checkout.
Way too suggestive! Why not use a mom with kids using it to save time/stress or someone buying otc medicine, like acetaminophen.
It's disappointing that the best idea for this was condoms that isn't applicable to most instead of a more universal application for most.
I shop often and buy all my gas here but am considering my choices.
Desired outcome: Remove and replace commercial.
Staff at window
I asked the lady with purple hair very clearly for a drink they had at the other fountain. And she rudely said they didn't have that, I told another employee at the window what the drink was and she very quickly brought it to me without trouble and I was able to visibly see the lady with purple hair try to block her from bringing me the drink. This was unprovoked agression and I'm very unhappy about this experience, I was not rude in asking so I do not understand why she did this.
Yes that was one of the problems I had as well... My main issue was I'm always friendly to the staff I'm never rude or aggressive towards them, yet they are always so rude and angry they just seem absolutely miserable to be there and some of the managers are the worst! Between the 2 stores in my area there is only ONE nice employee her name is Lynn and she is so sweet but the others are just plain out rotten about as rotten as the new Expresso they are using and have now the lattes I used to buy daily are no longer an option. It's sad it was once my favorite places to go is now a bad memory
Cleanliness
I don't need to say much about this (see picture). This is the second time I found the windshield wash in this condition this week (both times there was no squeegee), once (7/27?) at 3414 Hillsborough Rd, Durham, NC 27705 at 7:00am, and today (4/30) at 2408 Dixie Forest Rd, Raleigh, NC 27615 at 1:00pm. The syringe is a nice added touch. I'm very...
Read full review of SheetzI’m a worker
So I work at sheetz in Middletown road in hummlestown pa. I have current just started like a few months ago and have had some issues with a manager named Tina. She has been disrespectful getting mad at customers for things they do an swearing in front of workers. She does not do this a lot. But yesterday on Thursday was April 29th she decided to send me...
Read full review of SheetzFood order
Order #923 Emporium PA April 29 2022
5:30am Ordered online a chicken a sandwich with bacon and received NO bacon and paid Xtra for the bacon. Other then that it was good but for the Xtra cost and then not to get it .
Nicole Dynda
[protected]
PO Box 427
Emporium PA 15834
Desired outcome: Credit for the cost
Suggestion
At this time with inflation and eating everybody's pocket we have to deal with the raising gas prices I feel that Sheetz is taken advantage of it. I just enrolled and they're $9.99 Club. It hasn't been a year and you're already raising it another $5 I'm going to have to think if it's worth it now. I have a bunch of friends they are contemplating getting rid of it also. Everybody is in this together with the inflation and if Sheetz wanted to shine above all these stores like Dunkin Donuts or Turkey Hill I am asking no I am begging not to raise the price at least for a while to let people get back on their feet
The very rude black man working in the m-t-o kitchen
I was ordering three milkshakes and the man working was once again rude to myself and every person who he spoke to as he is every single time I buy food there. I asked him if he could call out over the intercom when my stuff was done as I had to change my baby's diaper in the restroom. The man told me its not his place to make sure I get my food and turned around cursing under his breath but my son and myself both heard him. I have spoken to several people about this man and nothing is ever done. We won't be back to this sheets as long as he works there and I plan to let people know the kind of people you allow to work and treat people bad at this sheetz
Desired outcome: He needs to be fired
Food
I should not have to come have with my sheetz food and finish cooking it before I can eats it! 9/10 times when I get food there any more it’s almost always under cooked but this time still frozen inside! Deep fried food should be brown and crispy not the same color it leaves the freezer and all watery because it’s still cold and frozen inside. Done with sheetz food again !
Desired outcome: Start cooking like you used to! So what if people have to wait one more minute. I’d rather wait and have cooked food
Gas pump
The gas nozzle locks up and can’t unlock it like you normally would , makes twice I’ve smashed my finger and bright blood becuz of trying to hurry and unlock it before it pumped too much which it did I’m highly pissed off about it Becuz even tho it was a small injury it still is one! That’s [censored]ed up and had to spend more on gas then intended Becuz of this issue too so now I’ll over draft on my bank card Becuz of this [censored] 🙄 located in beckley wv and looks like someone else may had same issue as I see a fake nail laying on ground
Desired outcome: Compensation for getting hurt over it and over drafting my bank Becuz I couldn’t get it unjammed!!
Big Motz from Lynchburg VA Wards Sheetz
At 9:30pm on Tuesday, April 26, 2022, I ordered a Big Big on a bagel. What I received
was a hamburger with marinara sauce and no Mozzarella sticks. On top of this, the burger was burnt.
Desired outcome: Refund or $10 gift card
Received ice cold food a hour after canceling my order
I placed an order through Sheetz. Was told it would be delivered at 7 pm. 7:15 I called and was told it had been done since 6:30. I canceled the order knowing it was going to be cold. They said it would be taken care of and my card would be credited. At 8 pm, my order was delivered ice cold. Called asheetz and was told it wasn't their problem, it was door dash. They lost a loyal customer.
Read full review of SheetzSheetz MTO order
I have recently made a couple purchases of a turkey sub.. the first time, last week: it came with extra mayo (instead of light), regular deli turkey (not carved) and it was just slapped together like a pile of meat and cheese were placed on separate ends stuck together and my fries were cold. i let it go.
this last time i ordered (yesterday), the bread was almost rock hard like a crouton.
Desired outcome: refund/ giftcard
Incorrect order and cold food
My name is Tanya Hinzman I have had several problems when I have ordered food. twice it has been the wrong order and now this morning it was cold and very nasty. Then 2 days ago I ordered 3 milkshakes that was straight water. Email address is [protected]@gmail.com please let me know how my issue can be resolved because I have really enjoyed your food. This morning it was pizza cold and nasty and April 23 2022 I got 2 peanut butter and banana milkshakes that was water not at all a milkshake and I ask to have it correct and I got it back a watery and messy
Desired outcome: To have some of a refund because your stuff is not cheap and I have wasted my hard earned money
Two times now I was not getting the 15
Cent promo advertising for 90 days or 60 days. Same store and both times I ask why I’m not getting it! They mumble and just say “ I don’t know. Well a year ago I got a Sheetz card , never worked, so I trashed that card and never went bask. Husband said try it online. Worked once there. .12 additional off with the .3 cents. I really like Sheetz , but if I can’t get cried to fix it in future, then I’m done . The store number is #621 Salisbury Highway Statesville NC on 4/23/22 Register 1 Order # 413 I ended up paying $3.59 on pump 5my Email is [protected]@gmail.com
Carmen Moor is my name
Desired outcome: Find out what is going on there and extend the promo offer. If you cannot I’ll just have to move on with someone else. Thank you
Food order
I ordered 2 hot dogs
1 plain
1 chili cheese onion at Sheetz in Rochester Pa 15074.
Io ordered MONDAY APRIL 24TH 2022 APPROX 330 PM. The app said 15 minutes I was there in 7 minutes FOOD WAS ICE COLD! CHEESE WASN'T EVEN MELTED! Very disappointed! SHEETS ADAMS STERET ROCHEZTER PA 15074
Desired outcome: Credit to my account
Sheetz Reviews 0
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Overview of Sheetz complaint handling
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Sheetz Contacts
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Sheetz phone numbers+1 (800) 765-4686+1 (800) 765-4686Click up if you have successfully reached Sheetz by calling +1 (800) 765-4686 phone number 0 0 users reported that they have successfully reached Sheetz by calling +1 (800) 765-4686 phone number Click down if you have unsuccessfully reached Sheetz by calling +1 (800) 765-4686 phone number 0 0 users reported that they have UNsuccessfully reached Sheetz by calling +1 (800) 765-4686 phone number
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Sheetz address5700 Sixth Avenue, Altoona, Pennsylvania, 16602, United States
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Sheetz social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 05, 2024
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