Sheetz
Reviews and Complaints

I go to the Sheetz on Route 60 all the time, but today I got a full steak Hoagie that was awful. The bread was overcooked, extremely dried out and I'm not sure it was even a foot long. It was disappointing to pay almost $9 and be disappointed. Everything else I've gotten has been really good. Therefore today was so jarring. It seems I get better quality at Get Go after today.

Got a large cold brew coffee at the Sheetz off of the Wexford exit in PA with almond milk. I thought that my milk was just all on the bottom of the cup and they just didn't mix it untill I was driving down the road and it was spoiled. The almond milk is chunky and spoiled sitting in my coffee. This is very disappointing. I am working and travel for work and was not able to stop again to get another coffee.

I purchased 2 Dunkin Donuts coffee's today and the sign on the cooler said 2 for $4.00. I checked out and it rang up at $5.58. I asked the clerk and he said the sign must be wrong. I feel he should have double checked on the sign/price. I purchase these all the time and I've never paid this high price. Was this by mistake or is this the new price? Thanks for your time.

I bought 2 hot dogs with 250 points before i walked into the store, when the cashier scanned my card it wasn't on there. so i then added another set of dogs onto my card, in front of the cashier. once again it took away the 250 points but it did not give me the credit. the problem was resolved promptly and my dogs were manually taken off of my order; but i still lost points and would somehow like to get them back. at the the 250 that i got nothing out of, thank you .

I have had the online order app for a while now and sheetz recently changed where you cant pay in store. I dont like that, and theyhave a stand where they put the food. When I got my food my fries were so cold I could not eat them. I also got a minute made apple juice that was not there and I was never instructed to get it myself. What I'm getting at is. I like to pay in store not online, and I would like to have my food hot, not cold and if you get a product from the store put it with the food, and or have a sign that says pick it up yourself.

Went to Sheetz tonight (1/5/2020) and got a bucket of fries. The pictures below show what we received without eating any. The bucket was half full at most and there was small pieces of chicken mixed in. If this happened a few times, I would not complain but this has been happening very frequently. I am not sure who I should contact to ensure that this gets resolved but I figured this was a good place to start. I ordered the bucket of fries for 2 people and the amount that was given was not enough for 1 person, let alone 2.

I have no photos of cold food or anything too rediculous to report.
I am sure that you guys have guidelines that every store is supposed to follow so that the food is the same throughout as it can be the same with different people who do things a little differently. I get that. But I find that it's a hit or miss on whether or not my hot food orders will actually be hot or not. I understand the worker get flooded and they're trying to get food out to the customers as quick as possible. But a lot of times the store isn't even busy when this happens. (9-10 people with only me ordering food at a super Sheetz)

I am eating my food within minutes after purchasing it, not a 20 min car drive and then opening my food. In that case, I could understand food (especially in winter months) would cool down a lot.

The worst is when I get a breakfast sandwich that's too cold. Just as bad is when I get cold Pizza. Literally, the last few times I ordered Pizza, only the first bite (tip of the slice) is just barely warm and the rest of it is very cold. Some spots much colder than others, almost out of the refrigerator cold. Kind of like it sat for a while and was never reheated when given to me. If this could be fixed that would be great because I love Sheetz! I'd say food and drinks is 70% of my stopping at Sheetz, (and then other purchases of stuff I didn't go in for of course) but if I keep having bad food experiences I would hate to have to go somewhere else.

On a good note, this is out of the blue, but just FYI: Rutters don't have anything on Sheetz! ;) They may as well pack it up and go home with their overpriced, small select garbage. Even their ready food that sits in the cooler where the Yogurt and fruit goes, is WAY overpriced and tastes horrible to eat! (especially their yogurt ;( So way to go in making great foods! Keep up the great work. I would just like my food to be hot please.

Also, I would love if you guys brought Nachos back they way they used to be back in the day. When you guys started to use runny sour cream and have soggy chips and other ingredients, it went downhill quick until you got rid of them completely. Everyone I know loved those! Thanks for your time reading this.

I ordered a steak sub via the Sheetz app on my lunch break. This is what my sub looked like when I unwrapped it. The cheese isn't even on the sub and both the roll and the steak are burnt. I don't expect fine dining from Sheetz but I didn't expect a deconstructed burnt steak sub. Unfortunately I didn't have time to address this at the time of pick up as I only get a 30 minute lunch and it took the employee 20 minutes to make.