Sheetz
Reviews and Complaints

I ordered food tonight at 11:20ish. I came home and the fries were not even warm. I love 2 minutes down the road and my snack wraps were just thrown together. Every time I go there the food is made correctly and good. This time is gross and I can't even eat it because it's not made right or warm. One of my snack wraps doesn't even have a meat in it! And the fries were way too salty to even eat!

Recently visited STore 426 on 7/8/19 to get gas and wash off windows. I checked 6 different locations and all window washing buckets were empty and dry. They should be checked and topped off at every shift change. It might also be nice if they contained a little soap to help clean the windows of bugs.

Thanks. Won't stop me from my continued use of the store, but if no one says anything, how does the management know what needs done?

I called sheetz customer service because I use my sheetz card to get .03 off gas the clerk scanned my card via sheetz mobil app notice clerk set incorrect pump went back in when I got to the pump it was still original price without .03 off. Also sheetz need to reevaluate their fryers for wings I got some that was still red and raw in the middle I had salmonella a couple years ago so now I refuse to eat their wings. I think it's time for me to go to Murphy USA their reward card has more to offer I'm the highest level with you guys stopping by at least once a day

I ordered a bagel with cream cheese and my bagel was cold when I ordered it toasted and there was mountains in cream cheese on it to where I had to scrape it off. Cream cheese was oozing through the middle of the bagel and not to mention I got one napkin in my bag and had to use it to wipe off the cream cheese which then created a mess all over my hand. I always get breakfast bread there and this was not a good experience

Today I went to the sheetz in Gettysburg near the outlets on rt 15. I ordered a large latte w sugar free caramel over ice. I drank it and my blood sugar went over 350. Very dangerous for a diabetic. I have an arm monitor that gives me real time glucose levels. I'm 100% sure my latte was not sugar free. Please alert your associates of the severe health risk this poses Any higher and I would have been hospitalized. Thank you!

It was 5am which is normal time for breakfast and all I ordered was an espresso and hash browns. The espresso machine was down and I was told to get regular coffee instead with flavorings which tasted like garbage and the hash browns were half frozen. I then tried to buy camel snus large pouch and the tin they tried to sell me was open already and stale.
I've been a Sheetz customer for years and never had this bad of an experience.

I received the worst possible service at the Sheetz and will never go back I ordered a simple steak quesadilla with just shredded cheese only those simple two ingredients I waited over 20 minutes and received over cooked bread with meat in the middle and one of my slices had literally no meat in it and there was no shredded cheese anywhere to be found when I went back to let them know that they had messed up they told me they hadn't even though I clearly had the receipt that tells them that they did I told them they were goofing around because I can hear them laughing and goofing off for 20 minutes of me waiting and the proof is in the food but they denied it and then continue to talk about me with their co-workers while I was in the store I will continue to put terrible reviews for this Sheetz on all social media and I will never come back here again let alone let anybody think that this is a good store this is the worst customer service I've ever witnessed to be made fun of in a public store because they messed up I will tell anybody that can listen to never go to the store and about the terrible experience that I had here

She wouldn't take my concealed gun permit as an i.d. and then continued to get an attitude with me when I told her it was government issued. I have zero problems at every other sheetz and she didn't I.d. The person before me buying cigarettes. I go to Beale ave sheetz atleast 3 times a day if not more and they have never given me an issue with it. And it was really inconvenient because I had to go across town to 13st sheetz.

Customer service was absolutely unacceptable...Kayla was called to register to help w transaction..
I paid for 1 six pack of Sprite in cans $2.19.

I Then realized they were on sale @ 2/ $3.50.
I merely wanted to purchase the additional 6 pack and have 2/$3.50.
This was a major event !
Kayla literally jerked the drinks away, did a refund for 2.19, slammed money on the counter. Told me from now on you better bring two to counter or I wouldn't get them.
The was rude, hateful and truly embarrassed me to even be standing there. I have NEVER BEEN subjected to such deplorable Customer service. I shoo at Sheetz daily..
Trust n believe If this isn't corrected, you have lost me!(

So just bought tacos for lunch as I was passing by sheetz today. I have to say they were the worst thing that I have had. I had already left from the store before i open up the bag so I could not take them back. There was really nothing in them at all. It was all shell. Maybe a half if not less of a spoon of meat and no lettuce. The cheese was barely there. The shells were so hard and burnt that I think I would have broken my tooth off if I ate them. So they sucked. For 5.00 dollars I would expect alot better.

I placed an order at 12:15. It is now 12:51 and I'm still at the restaurant. This is an outrage. I ordered an order of chicken tenders, fish wraps, and chicken sliders. I am not satisfied. As I am writing this I am still waiting. There's six orders on the screen from what I can see. How absolutely pathetic, really. The people in the kitchen dont know what they're doing here at all.

Went into Dubois sheetz to get coffee. None was made cappuccino machine was only somewhat put together I was still able to get one. A guy had order food and we were both at register waiting and the young girl was back by the pop talking to a guy. We tried to get her attention 2 times till the guy finally had to speak up louder. She never apologized and was not very nice.

I was at the Sheetz in Mount Joy pa pumping gas when I felt gas leaking from hose at the handle. So I went inside to tell them and it seemed like they didn't care and I was birthing them. This was very unprofessional. I'm not one to complain about thing but this made me mad that they didn't care. This happened 6/202019 around 6am. They didn't even offer me anything to clean my hand and arm off. I visit this store a lot and it seems the service is getting worse

I purchased an egg salad sandwich earlier this evening from Sheetz in Galax, VA. When I got home and proceeded to eat the sandwich I ended up chewing on egg shells. I went over 35 minutes out of my way to purchase that sandwich. Not only did I swallow some shells but I was able to save some as proof. The shell actually broke my tooth. I not so much concerned with my tooth but the fact that I swallowed shell and I'm 3 months pregnant. I have the other half of the sandwich in the original packaging. I'm very disappointed and extremely disgusted as I would not expect that from such a large franchise. I would understand from home but not sheetz. I don't know how to resolve this issue but I hope you will have a resolution.

The bought a package of MTO grapes on the 15th at 5:30 a.m. amongst my other daily bought stuff for work every morning. When I opened them that day and began to eat them I saw two to three white fur on a few of the grapes. I immediately spit out what is my month already thinking to myself that these arent as good as normal. I didnt eat anymore and set them aside to take home to look closer. When I got home and had a chance to look at then closer I found it was mold. This isn't the first time I've bought fruit for my work day and have been highly disappointed. I'd say out of the 15 out of 20 times ive bought fruit it was old and uneatable. This is my crew and myselfs stop every morning to buy our food for work. Beside the sheetz kitchen crews unprofessionalism and no concept of people in a rush for work and theyd rather conversate, I have no ccomplaints. The fruit thing needs to brought to someone higher than the store because the store just wants to give you replacement fruit that's just as bad as the first. The fruit isn't cheap. If atleast expect it to be fresh.

My name is Benjamin Gray,
Email: [protected]@gmail.com

Thank you in advance

Hello, my husband and I have frequented the Sheetz on the corner of Columbia Ave and Prospect Rd in Columbia Pa for the past 3 years and we have always had phenomenal service and great food. Recently we stopped for coffee before church and not only did our simple order of a large Americano and large Cold Brew take 15 minutes to make, it was also wrong (my large was delivered as a small which they corrected) but both drinks tasted AWFUL. We returned the following morning for breakfast because our neighborhood had no power and the return time for power could be hours. We have two small boys and they had hungry bellies, easily corrected with donuts and hashbrowns. We ordered two sausage and egg burritos for my husband, donuts, hashbrowns, and two cold brews. Once again our order seemed a mess - my husband's burritos were chunks of ham instead of sausage and our cold brews tasted like burnt coffee poured over ice cubes. We don't normally complain but two bad experiences back to back are not promising our return to your store any time soon.

Now im pregnant please keep this in mind. I ordered a chicken salad and got a chicken tuna. I've never had a problem with sheetz's at all. I love there food. But come on now people how do you get chicken mixed up with chicken tuna. I would go back up to the store i got it from, but unfortunately im at work. I cant leave. I was really looking forward to that chicken salad.