Shop & Ship
Reviews and Complaints

I sent all receipts about my Gift that is sent from my Cousin !

The gift value is 100 Euro only

One whole month No one can help to end this straggle!

It’s only 2 items from zara Not high end brands!

Open the package and check the tags!

Stop wasting time !

Sending emails with useless messages ( send receipts) ! I already sent all receipts.

Shop and Ship new york is worst when it comes to respond or give update . They sent me message that my box cannot be shipped as it contains perfume. I asked them to arrange the return and I will provide them the return label but they said pay them first for the shipping and provided us the invalid bank account address. We sent the return fee as per their request but the bank sent us message that the account is invalid. I again sent them message and asked them to provide correct bank account info. We sent again the fee and now waiting for their response. They are not providing with any tracking number for return package. They also removed the box info from my Shop and ship account too. Attaching their response which is totally unprofessional as they have same answer to all queries (probably auto response). There is no phone number to call them and inquire about anything.

My shipment was fragrance oil but our country customs held it for approvals as its (foodstuff) I refused from the beginning to start the approval process because its not foodstuff and to avoid high clearance charges (please check picture attached)

but unfortunately customer service didn't take my email serious and they started the approval phase and now they are asking me for very high clearance fees (as expected) or they will destroy the shipment! My account email: [protected]@hotmail.co.uk

My shipment [protected] has been delivered to SNS from Amazon about two months ago, which I still haven't received! I assume it was lost at this point. I have contacted the support team so many times and all they can offer is to ask me to wait like two months is not enough for them!

I spent so much time and effort chasing their poor customer service.

Refund my purchase.

My shipment was delivered but it was damaged it's a philips lumia device which is very expensive and i thought the damage was only on the box but the device was damaged too i will send you some picture with this complaint also i will send the order invoice
I have bought this device from Philips website in UK and it arrived to my address in uk in perfect condition so i would like to know what is my chances to get a fair compensation
Kind regards
Kind regards

Good day,

I am complaining because this is not the first time my package arrives so late. For three consecutive time, I called the customer service to ask about my shipment. The answer is it would take time. The question is ; what is the difference between regular mail and express mail. The answer is that shop and ship makes no difference. If you follow the number of the package indicated as 9433021301, you would see that there has been no update about the shipment since December 19, 2021 up to now. You will get just illogical answer from the customer support.
I wish I would get the old Aramex service.

Thanks

My parcel was delivered to Aramex ship and ship 30 September. It was collected by the wrong person. I have been calling since 5th october to try and get my parcel back. Every time being told it is being escalated, however I believe the person who collected it will not return. I want the value of my parcel refunded ASAP. The value is £100.
Customer service is awlful, no one updates me and if they do it's a generic response.

I purchased a moisturizing lotion (1 gallon) from a US site and got it delivered to my address at Shop and Ship US, to be delivered to me in Dubai where I live. I received an email from Aramex Shop and ship saying they cannot ship liquids exceeding 500ml. I was told I could get it delivered to another address in the US after paying the shipment fee. I paid the fee and provided them with a delivery address in the US.

Thats when my nightmare started. It's been a month since then and I still don't know where the item is. Multiple emails and phone calls later I'm still waiting. Every time I contact them, they have a standard reply that they will get back to me in 24-48 hours. They never do. I asked to speak to their manager and I was told that he will call me back. He never did. I am at my wit's end. My item cost more than $200. Don't know if I'll get it back.

Totally unprofessional and inefficient company. Never am I using their service again.

No I do not have a complaint I have a package there on hold because of weight could you just sent it back to me please it has been there since July 6, 2021 and I did not know about it the air bill# [protected] my name is Rita Gotel address 4907 Creekside Pl Decatur Georgia 30035 it is on the package contain laptop phone number [protected] thanks

Hi,
It's been 18 days waiting for an update on my package under this reference DXB/0821/2109, no one is updating me.

The package from Amazon (Supplements from Ancestral Supplements) under tracking id TBAEWR503781612 was delivered on 26 July and till now is not in my account. I have submitted several complaints and i always get same answers that they are checking and no one reply.

My order value is 245 USD.

I need my package or a refund from Shop & Ship.

Regards
Ralph Joudet

Aramex Shop and Ship are complete scammers! If you order something from Amazon, and it ships to your Shop and Ship address in two separate packages, Shop and Ship won't wait to receive all packages. They'll send the package they received, even if it weighs the equivalent of a pencil! Then you end up paying $20 for that tiny item, another $20 for a tiny item and another because they don't wait to package all of your items then send it! I'm so infuriated!

I write to request a refund on payment made on the 28th July 2021 with my Visa Card. I made payment of 25 USD for shipment fee for package number [protected]. The said amount was deducted from my Visa Card. I went to collect my package at the Aramex office in Freetown, Sierra Leone I was told my payment did not reflect. So I paid the 25USD in leones.

see below of payment made with my Visa Card and attached receipt from Aramex office in Freetown

I will appreciate if a refund is made for twit to it original payment card

Prepaid Card xx23
POS :Dr SLL 284, 403.57
Desc:ARAMEX Dubai AE
Date:[protected]:50
Bal:SLLxxxxxxx
Help? [protected]

Customer Name: Zainab Ishak
Tracking no: [protected]

I am having the worst experience ever! Very unhelpful staff in the Sri Lanka branch. Customer service is virtually non-existent. I just signed up for a shop n ship account and did my very first on-line purchase- 7 dresses from Fab India an online retailer. I paid for one invoice and expected the shipmen to be delivered to the shop n ship address as one package. However the seller delivered the 7 tops from 7 different locations all over India! No sooner did I realise this was happening I contacted the Shop n ship staff in Colombo and asked them to consolidate the package from India and send as one shipment. They out-rightly refused sighting logistical impossibilites! Therefore Aramex a logistical service provider doesn't appear to have any control over their supply chain.!
Although I informed your staff to consolidate the packages as soon as I realized this was happening they showed utter complacency. Very disgusted by the lack of empathy towards a customers genuine problem. This is going to be a huge financial drain for me and I request you reverse the billings.

---------- Forwarded message ---------
From: Zainab Ishak
Date: Fri, Jul 9, 2021 at 12:24 PM
Subject: Re: Urgent request to stop shipment of order
To: Shehana Lye
Cc: Savantha DeSilva, Mohamed Feisal (LK)

Hi All,
Yes I understand your process. My request is to look into the possibility of consolidating this on a special case basis. Although the seller - Fab Indiasays the shipments have been delivered I don't see any updates on my shop n ship account. Why is this?
Thanks
Zainab Ishak

On Fri, Jul 9, 2021 at 11:53 AM Shehana Lye wrote:
Greetings Zainab!

Hope all is well with you!

Kindly note as per Shop and Ship policy, shipments will move individually, however had it been handed over to us as one package from your suppliers end, it would've come under as one package or one tracking number.

Since we are an express service and have high volumes, we ensure to move shipments quickly as soon as it reaches our facility, the only time a shipment gets held is if shipment is unacceptable or overweight and then the consignee is informed accordingly.

Thank you!

Warmest Regards,

Shehana Lye
Business Development Executive - E-commerce CMB
cid:8eb91500-4f9f-4cfa-98c2-577384d20ef7 Lanka (Pvt) Ltd

745/50 - 1/1, Dr. Danister De Silva Mawatha,

Colombo 09.

cid:4971e38a-90c3-455c-9575-03432e09592a

packet.smoke.leathers

www.aramex.com

Office: +[protected]

www.shopandship.com

cid:d05cd1e4-efc7-4898-a017-ae88c7208334

From: Zainab Ishak
Sent: Friday, July 9, 2021 11:28 AM
To: Savantha DeSilva
Cc: Mohamed Feisal (LK) ; Shehana Lye
Subject: Re: Urgent request to stop shipment of order

Dear all,

Please do. Appreciate the assistance greatly.

Thank you

Zainab Ishak

On Fri, Jul 9, 2021 at 9:36 AM Savantha DeSilva wrote:

Dear @Mohamed Feisal (LK),

Good Morning !

I will inform the India team to consider this as a special request and will share the possibility.

Thanks & Regards,

Savantha De Silva

Contact Center Executive, Commercial

745/50 - 1/1, Dr. Danister De Silva Mawatha,

Colombo 09.

cid:4971e38a-90c3-455c-9575-03432e09592a

packet.smoke.leathers

www.aramex.com

Mobile: +[protected], Office: +[protected]

www.shopandship.com

cid:d05cd1e4-efc7-4898-a017-ae88c7208334

From: Mohamed Feisal (LK)
Sent: Friday, July 9, 2021 8:00 AM
To: Zainab Ishak ; Savantha DeSilva
Cc: Savantha DeSilva ; Shehana Lye
Subject: Re: Urgent request to stop shipment of order

We will check with India, as far as process goes it will not be done on Basic package. Even on Flex the packages have to arrive at the exact same second for it to be consolidated.

@Savantha DeSilva please check the possibilities

Thanks & Kind Regards

M. Farthab Feisal
Business Development Manager - E-commerce CMB
Aramex Lanka (Pvt) Ltd

745/50 - 1/1, Dr. Danister De Silva Mawatha,
Colombo 09.

www.aramex.com

www.shopandship.com

Mobile: (+[protected] / (+[protected], Office: +[protected]

From: Zainab Ishak
Sent: Friday, July 9, 2021 7:18:13 AM
To: Mohamed Feisal (LK)
Cc: Savantha DeSilva ; Shehana Lye
Subject: Re: Urgent request to stop shipment of order

Hi Farthab,

All the packages will arrive at the same time. Can you pls give instructions to consolidate it ? How Or who can a customer reach out to ensure this is done ? How can I find Out of the packages have arrived at the warehouse?

Thanks

Zainab Ishak

On Thu, Jul 8, 2021 at 21:24, Mohamed Feisal (LK) wrote:

Hi Zainab,

He wasn't far off from the truth. Unless all the shipments arrive at the same time, it won't be consolidated.

Shop and ship works on individual movements. There is no warehousing mechanism to group packages that come at various times to dispatch.

Hope you understand.

Thanks & Kind Regards

M. Farthab Feisal
Business Development Manager - E-commerce CMB
Aramex Lanka (Pvt) Ltd

745/50 - 1/1, Dr. Danister De Silva Mawatha,
Colombo 09.

www.aramex.com

www.shopandship.com

Mobile: (+[protected] / (+[protected], Office: +[protected]

From: Zainab Ishak
Sent: Thursday, 8 July 2021, 8:56 pm
To: Savantha DeSilva
Cc: Shehana Lye; Mohamed Feisal (LK)
Subject: Urgent request to stop shipment of order

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi

I placed an order for 7 items of clothing from Fab India online to be delivered to a shop n ship account in Mumbai.

I realized that these items are being shipped separately.

I want it all to be in 1 package as I will have to pay a huge amount to Aramex for each parcel if it comes separately as the final destination is Colombo, Sri Lanka.

I spoke to a person over the phone who was very unhelpful. He seems to think nothing can be done. Surely there should be a way to contact the Mumbai warehouse and ask them to halt this shipment!

It's not rocket science and flexibility of this nature is expected from logistics providers!

Please advise how this can be done urgently. I look forward to hearing from you soon.

Thanks

Zainab Ishak

T.P [protected]

On Mon, Jul 5, 2021 at 12:02 PM Savantha DeSilva wrote:

Dear Fathima Ishak,

We are pleased to inform you that your Shop & Ship mailboxes have been activated and you can shop online using your mailbox addresses which will be available on the Shop and ship website. Attached herewith is the rates applicable.

As an example, If you choose to buy from a Singaporean website, you will need to use the Singaporean address provided as your shipping address. We will receive the parcel at our Singapore hub and make the necessary arrangements to deliver it to you here in Sri Lanka (The address that you have provided locally). Please opt your name on the shipping section as Fathima Ishak / CMB 18904.

or add name in name section and add CMB 18904 to address line 2 if needed.

Please follow the below instructions to log in to your own Shop & Ship account via our website.

Visit www.shopandship.com using your email above
Click on sign in and go through the option ‘'forgot password''
Click on the link that you receive via your registered email address and create a new password
Go back to the website and add your registered email address and new password to log in

Download the app, it will prove to be very useful.

If you need further clarifications, please feel free to contact me on the number below.

Thanks & Regards,

Savantha De Silva

Contact Center Executive, Commercial

745/50 - 1/1, Dr. Danister De Silva Mawatha,

Colombo 09.

cid:4971e38a-90c3-455c-9575-03432e09592a

packet.smoke.leathers

www.aramex.com

Mobile: +[protected], Office: +[protected]

I'm khalid al mukhaini form Oman I purchase form Turkia and my shipment reached to Aramex address (shop and shop address) before two days and it is still not showing with me on my account I want a tracking number to know where is reach .
My mail : [protected]@hotmail.com
I put these address:
Account #: MCT 211402

Name: khalid majid salim al mukhaini - MCT 211402
Address Line1: Aramex International Hava Kargo ve Kurye A.S, 15 Temmuz Mahallesi, Gülbahar Caddesi No: 19/3 B-C-D Blok Bagcilar
Address Line2: MCT 211402
City: Istanbul
State: Bagcilar.Gunesli
Zip Code: 34212
Tel: +[protected]

Item under Shipment tracking no . [protected] purchased on 24th May and it has reached my s& s address at US . As per the details it should reach Bahrain on 6th buy after so many enquiries the shipment no status and Aramex never sent any updates rather choosing to close every incident raise for the item . This is the list i expect after having being many years as a flexi customer . I am reaching to you to take this up for future delivery of important items

I have shopped from US and France via Amazon, eBay and clothing brand in France.. I was expecting to see my packages in my account as all been delivered by the merchandise! Unfortunately been waiting for days and checking my S&S account every day without hope ! Tried to clime and the answer I received is that your shipment been delivered to you ! Which caused me frustration as I shopped with more than thousand dollars! I was expecting ultimate service from shipping brand name ! But what I got is disappointment and been upset for days ! Now I changed the shipping to local shipping company in the US and they are treating me a VIP customer

I just registered to Shop & Ship only to find out that the US address I get is not tax-free, unlike MyUS and Globalshopaholics, and the service is therefore not very suitable for my current needs.

I would like to deactivate my account and get a refund asap. However, when I try to contact S&S regarding the matter, the site suggests I visit the local S&S office but shows that there is no office in Maldives when I proceed. There is not even an email address for me to reach S&S, social media platforms appear the only way to connect with them.

Therefore, please help me get a refund and to deactivate the account.

My registered email with S&S is mir.[protected]@hotmail.com

Tracking ID 457874748111 as reference, I have two watches from Amazon that has been delivered on 7th April 2021 to my address in Japan l Azhar Din AIC X FRONTIER WEST 5F, 3-2-9, SHINSUNA Tokyo Japan KWI 1033275, but until today this shipment still not updated in the system. Please do the needful and communicate to me as well.tq

Major issues with aramex delivery. The first is the delay in scanning the items after its delivery by the supplier to the aramex S&S office. I've had several packages which would not have been scanned or takes 2 weeks to get scanned in the system! Second is the packaging, a tiny item would be packed in a huge box merely to increase delivery charges for the customer. Customer service agents are not professional and never have a response to queries.