Shop & Ship
Reviews and Complaints

Hello S&S team,
I hope this message reaches you well.

I have a shipment with tracking number; [protected] that has been held at customs since 27th May 2019.
I got an email from Mr. Islam Abdelhamid ([protected]@aramex.com) on
Jul 16, 2019, 1:48 PM apologizing for their disability to complete the customs paper work and clearance procedures and that I have to travel my self to complete the clearance procedures by myself.
He assured to me that he will send the papers regarding the shipment ASAP.
I emailed him again on Jul 24, 2019, 1:27 PM reminding him to send the papers and he confirmed to me that he will.

Today is 3rd August and nothing came to my office nor he contacted me to confirm if he sent the papers.

This is my first time to have a problem with S &S, this never happened before!
They do not contact me unless I call the call center to submit a complaint. then I get an email not a phone call! I think this is means ignorance and means that my shipment is not as important!

A shipment before this one was sent to south Africa by mistake!
And I received nothing in return, no apology no discount no nothing. Not even some respect.

I do not like the way Mr. Islam and his team handling any situation.
I need to get my shipment out. My workflow is affected and delayed for their ignorance.

I hope this issue gets solved soon.
Thank you for your patience.
Best regards,
Sara Dehis
ROBOTA
www.robota-eg.com

It's only during the last 3 shipments; 9511596150, 9511729301 and 9511752585 that I'm receiving dozens of emails per day from Payment Services Aramex that payment via my saved credit card is unsuccessful. And despite my explanation to Payments Customer Support Aramex that such problem is not caused by my card nor the issuing bank, and despite that I lately received a response from Customer Support that the problem is a result of a wrong process where charges can not be paid online after the invoice is issued, nothing has been done to resolve this problem or stop the ongoing flow of emails I receive each day. I did receive 2 of the 3 shipments and paid all charges in cash upon receipt, while I'm still waiting for the 3rd shipment with no idea when should I receive it. I'm only contacted on the day the shipment will be delivered.
This is a complete setback from the way Shop & Ship application used to operate. In the past, the system automatically deducted charges from my saved credit card, and I was kept advised of the whereabouts of shipments throughout the process.
Now, I'm only advised on date of arrival of parcels at my London Shop & Ship account, and on the day of shipment delivery, by telephone, to my home address in Giza, Egypt.
Appreciate your advise on whether these problems will be resolved.
Regards
Khaled Kandil
khaled.k.[protected]@gmail. com
Mobile +[protected]

Hello,

As you can see in the attached picture my shipment has arrived to the New York address but i still have not recived a notification from you as delivered.
I tried to call the local office in Saudi Arabia but I couldnt get an answer, and I am getting really frustrated athow are it is to get anyone's attention from your side.
If it has been misplaced please resolve this issue!
Your help is greatly appreciated.

As per the fedex email, the order was delivery on thursday, 2/28/2019 to my adders on usa springfield gardens, ny account #: dha 479373. But it wasn't showing in ship and shop it was delivered. So I contact help@shopandship.com. There answer was
(this was added to a different account number with the same name. We informed the team that the shipment belongs to you.) this was more then one month ago and still nothing happened. I send 6 emails withe no replay from help@shopandship.com.

Dear Aramex S&S,

I am regulat customer who ship from USA - Hong Kong - Europe..., recently I purchaced from Hong Kong and I shipped it to my S&S HK address. As per the tracking system that is showing that the shippment recieved by S&S on the 1st of Feb 2019 at 11:11 am - till this moment my S&S mail box is not updated - this more than 3 days - it this a fast shippin or what!? why all this delay?! remember I am a flex member too - please notce that this not the first time the delay happened.

kindly note that I am considering an alternative quick shipping if these issues will ocuures frequently.

Your quick support is highly appreciated.
Thank you

Parcels delivered to shop and ship November 26th and 27th with proof of delivery. Still haven't received an email from shop and ship to say they have them. Please contact me to let me know what is happening BAH 315945
I don't understand why I've been asked to submit more information. Now I see one parcel has been sent to Dubai? But Indont know where my second parcel is.

Hello I have 2 packages dilevered to my shipandshop adress in new York on 15/1120/2018
One through FedEx Standard Delivery [protected]

The other through
FedEx SmartPost Delivery 926129764172892776619

It's not listed in my packages list and I never recieved a notification for their arrival

Shipandshop doesn't have place where I can email them and their live chat is closed during my off times of the day

Dear Sirs, please find the details below, please note that I have called the team in NY twice and they acknowledge to find the shipment and reallocated to my account in Cyprus with no action for 10 days until now... the service is getting really bad.

Shipment number:
[protected]
Cost of goods:
425 USD
Description:
Shoes
Weight:
3.53 lb
Supplier:
Private
Supplier Tracking No:
1Z165W8V0391507798
Status:
Inactive Customer
Pickup date:
11/01/2018 16:39

Shipment History
Location
Date
Activity
New York, United States
11/01/2018 17:11
Shipment on Hold
New York, United States
11/01/2018 16:39
Record Created

Hello

I am trying to track a lost package which apparently has arrived at the aramex S+S centre but my account hasn't registered it. the parcel is from athia a skincare company. I have included a screenshot from the company to say that it was delivered.

these are my details / what was printed on it.
Vicki Holland
18221 150TH AVE

DXB 904255

SPRINGFIELD GARDENS, NY [protected] US

I would appreciate if I can get some help locating it

thanks

my email is [protected]@jess.sch.ae

Dear all. Please note since my last complaining nothing happened . and still my package on hold for some silly reason which is 20 USD in cash . and that because the package delivery depart. Put my package at wrong account (Egypt) based on my name is Arabic and default address at the profile is Egypt which everyone know logically it's only formality. And because the country the department chose have issue with the foreign currency. They asked me very Odd requesion which has to be by hand in advance . which CC doing the same option . also I provide to them local address they can deliver the package and take the 20 USD . but still refuse and threatening me by destroying the package if 30 days gone without payment. Which obvious I wouldn't see the prove of destroying the package wirelessly. Which give impression someone need to take the package free . even with all those options of payment . please in the name of heaven do something with them . the CC had been used with Amazone account from long time.

Dear ladies and gentlemen. No doubt about your good trusted reputation. But as shipping company for shopping on line it doesn't have to be my profile address is my shipment delivery address. Same exactly when buy from Amazon always asking about which is the delivery address. So please my package is on hold since 3/10/18, because of misunderstanding.I never mentioned my package to be delivered to my profile address Egypt. Please I mentioned to be delivered at address at Qatar/ Ezdan 9 villa 11 alwakrah . If not possible please send it to local USA address which is / 11001 S 1ST ST APT 924
AUSTIN, TX [protected]
United States
Phone number: [protected]
Many thanks for your elegant business and appreciate understanding and cooperation

My package has been on hold for over a month although I provided my local S&S office with the SED Form and the Written authorization form that was requested.
I've been waiting for over three weeks to hear back from S&S on my package. It's a laptop that's been on hold at the NY address and I'm having difficulty reaching any customer care representative to help me understand why my package is on hold and what I can do to get my laptop shipped to me. I was informed that I must provide S&S with an SED form filled out by the seller and a written authorization form which I have provided more than two weeks ago. My local S&S keep asking me to wait and that my package will be shipped shortly. Can someone please assist me with this? Prior to this shipment I've been very happy with the services provided by S&S but I've been extremely frustrated with how this shipment has been handled so far.

I have tequested 4 items from Amazon and requested to be shipped through my shop&ship account however all the packages doesnt show on my account even previous old history packages doesnt appears. The packages have reched already my address in the state and i need it to be delivered to my address in Dubai

The following is the tracking numbers for items:
9361289697090426316236
9361289697090426021697
9361289697090425952190
9374889697090373989732

Please update me of the status

Shipment with NY office from since 28th August, still not updated, today 8th Sept
After 10 days of struggle, zero updates from NY office,

My package with NY Rubbish office from since 28th August, and still no update, , , no reply to any emails, no . positive answers from over 3hours of long long hold calls.

EXTREMELY EXTREMELY BAD SERVICE, , , ,

Hello,

I have a shipment which shows it was delivered to ShopandShip Account long time ago via Yodel.com (Tracking No. JD0002256881473874).

I want to contact ShopandShip via email, phone or live chat but not of these appear on the Customer Support List of contact. In fact, the Contact us and Customer support tabs don't contain any means of communication. It used to be there before but it is no longer there.

I need help to reach out to shopandship customer service to inquire about this shipment.

My email: sara.[protected]@yahoo.com

Regards,
Sara

My first JED account was JED 1041880, I already bought an item in the US Amazon.com using the JED 1041880 account. I was not informed that it was changed. Now that I purchased again online at Amazon using the JED 1041880 account and it was delivered using the JED 1041880 account. When I checked my SHOP and SHIP account, I found out that my JED account was changed and it became JED 1077296 and to include my zip code from [protected] to 11413 only. All the details in my addresses are all the same from the old to the new account except for this JED account from JED 1041880 to JED 1077296 and the zip code from [protected] to 11413 only. My primary concern now is about my package that was already paid and delivered to

Bernard Salaya
18221 150TH AVE JED 1041880
SPRINGFIELD GARDENS, NY [protected]

Does it affects the delivery and received? Am I going to receive my package?
This is the new address and JED account that Shop and Ship gave to me.
Account #: JED 1077296

Name: bernard salaya
Address Line1: 182-21 150th Avenue
Address Line2: JED 1077296
City: Springfield Gardens
State: NY
Zip Code: 11413
Tel: [protected]

By the way, my order number was [protected] and the
Tracking ID number was 9361289697090386766690 shipped by USPS.

Hope to hear from you.
your client

Bernard Salaya

I bought batteries for my camera and when they arrived to US office they sent me an email saying this is unacceptable item for shipping. They said pay $20 to return it to seller. The batteries cost is $13.5!, I asked Amazon(the seller) for a return and refund and they said they will send pick up by UPS to take the item back and will send me a refund.
Aramex refused this and told me that I should pay the $20 also!

I have been a client of Shop and Ship for many years bringing mostly supplements from the US to Greece for my personal use. This service was running perfectly when the Greek representatives were Geniki Taxidromiki. Since the opening of Aramex Greece and the changes in the transfer of parcels (from the UK to Dubai) it is not worth using Shop and Ship anymore. And I say this with great regret!