CB Online Shopping Shopee I am complaining about the system issue and live agents response

Shopee review: I am complaining about the system issue and live agents response

Jamice of Kuala Lumpur, MY

Nov 12, 2023 7:42 am EST

Featured review

Date: 11.11

Time: 12am-1.30am

I would like to file a formal complaint about my unpleasant experience for 11.11.

I was making payments with Apple Pay and in my wallet it showed it’s already paid but in shopee it showed unpaid. I contacted the shopee live agent on the spot to confirm if I need to reorder the products and got confirmation that I do not need to cancel my order and reorder. However, those orders appeared to be cancelled. This is really ridiculous! I have waited for 1hr+ to confirm with the live agent do I need to reorder and they confirmed no need to reorder but yet those orders got cancelled.

See, the issue here is I contacted your agent to confirm do I need to reorder, your agent confirmed no need. But orders got cancelled. This is definitely your responsibility, right? I made 10 orders+ in Lazada and none have issue. I made 3 orders in shopee and 2 got issue. Yet, understood 11.11 is big events and it’s ok to have system issue. So, confirmed if I need to reorder and still, it is not happens as advised. Shopee, can you please be ready for your big events? I preferred lazada over shopee for 11.11 is causes of the payment issue during 11.11 last time but still given chance to shopee again but it is again a disappointment!

Secondly, 11.11 12am+ when I contacted shopee live agent, I waited 1 hr +/- to reach your agent even though I was #9 in the line.. I am speechless.

I believe all these could be traced from your chat system and verifiable. Please do your job properly.

If you need further details or clarification, you may contact me at [protected]@gmail.com. (Shopee registered email [protected]@hotmail.com . do not contact me here.)

0 comments

Add a comment

Shopee - delivery issue with ninja van 38

Shopee - Banned / suspended account 51

Shopee - shopee express delivery (cainta hub) 80

Shopee - black arrow 24

Shopee - lbc delivery failed/ shopee 10

Shopee - Ipad air 2 LCD Panel

Shopee - brush cutter

Shopee - sgfreshidea.sg (Sealant Fix No Drill Super Glue)

Shopee - Refunds from shopeepay refund wallet.

Shopee - trademark and copyright infringement 1

View all Shopee reviews and complaints

Shopee Contacts

Shopee phone numbers

+65 62 066 610
+65 62 066 610

Click up if you have successfully reached Shopee by calling +65 62 066 610 phone number 35 35 users reported that they have successfully reached Shopee by calling +65 62 066 610 phone number Click down if you have unsuccessfully reached Shopee by calling +65 62 066 610 phone number 59 59 users reported that they have UNsuccessfully reached Shopee by calling +65 62 066 610 phone number

Singapore

+62 213 950 0300
+62 213 950 0300

Click up if you have successfully reached Shopee by calling +62 213 950 0300 phone number 26 26 users reported that they have successfully reached Shopee by calling +62 213 950 0300 phone number Click down if you have unsuccessfully reached Shopee by calling +62 213 950 0300 phone number 23 23 users reported that they have UNsuccessfully reached Shopee by calling +62 213 950 0300 phone number

6%
Confidence score

Indonesia

+60 322 989 222
+60 322 989 222

Click up if you have successfully reached Shopee by calling +60 322 989 222 phone number 85 85 users reported that they have successfully reached Shopee by calling +60 322 989 222 phone number Click down if you have unsuccessfully reached Shopee by calling +60 322 989 222 phone number 66 66 users reported that they have UNsuccessfully reached Shopee by calling +60 322 989 222 phone number

13%
Confidence score

Malaysia

+886 266 366 559
+886 266 366 559

Click up if you have successfully reached Shopee by calling +886 266 366 559 phone number 11 11 users reported that they have successfully reached Shopee by calling +886 266 366 559 phone number Click down if you have unsuccessfully reached Shopee by calling +886 266 366 559 phone number 11 11 users reported that they have UNsuccessfully reached Shopee by calling +886 266 366 559 phone number

Taiwan

+66 20 178 399
+66 20 178 399

Click up if you have successfully reached Shopee by calling +66 20 178 399 phone number 9 9 users reported that they have successfully reached Shopee by calling +66 20 178 399 phone number Click down if you have unsuccessfully reached Shopee by calling +66 20 178 399 phone number 8 8 users reported that they have UNsuccessfully reached Shopee by calling +66 20 178 399 phone number

6%
Confidence score

Thailand

+84 19 001 221
+84 19 001 221

Click up if you have successfully reached Shopee by calling +84 19 001 221 phone number 6 6 users reported that they have successfully reached Shopee by calling +84 19 001 221 phone number Click down if you have unsuccessfully reached Shopee by calling +84 19 001 221 phone number 5 5 users reported that they have UNsuccessfully reached Shopee by calling +84 19 001 221 phone number

9%
Confidence score

Vietnam

+63 28 805 200
+63 28 805 200

Click up if you have successfully reached Shopee by calling +63 28 805 200 phone number 206 206 users reported that they have successfully reached Shopee by calling +63 28 805 200 phone number Click down if you have unsuccessfully reached Shopee by calling +63 28 805 200 phone number 158 158 users reported that they have UNsuccessfully reached Shopee by calling +63 28 805 200 phone number

13%
Confidence score

Philippines

More phone numbers

Shopee emails

help@support.shopee.ph

100%
Confidence score: 100%

Support

Shopee address

5 Science Park Drive, Shopee Building, 118265, Singapore

Shopee social media
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 18, 2024