CB Online Shopping Shopee I am complaining about the system issue and live agents response

Shopee review: I am complaining about the system issue and live agents response

Jamice of Kuala Lumpur, MY

Nov 12, 2023 7:42 am EST

Featured review

Date: 11.11

Time: 12am-1.30am

I would like to file a formal complaint about my unpleasant experience for 11.11.

I was making payments with Apple Pay and in my wallet it showed it’s already paid but in shopee it showed unpaid. I contacted the shopee live agent on the spot to confirm if I need to reorder the products and got confirmation that I do not need to cancel my order and reorder. However, those orders appeared to be cancelled. This is really ridiculous! I have waited for 1hr+ to confirm with the live agent do I need to reorder and they confirmed no need to reorder but yet those orders got cancelled.

See, the issue here is I contacted your agent to confirm do I need to reorder, your agent confirmed no need. But orders got cancelled. This is definitely your responsibility, right? I made 10 orders+ in Lazada and none have issue. I made 3 orders in shopee and 2 got issue. Yet, understood 11.11 is big events and it’s ok to have system issue. So, confirmed if I need to reorder and still, it is not happens as advised. Shopee, can you please be ready for your big events? I preferred lazada over shopee for 11.11 is causes of the payment issue during 11.11 last time but still given chance to shopee again but it is again a disappointment!

Secondly, 11.11 12am+ when I contacted shopee live agent, I waited 1 hr +/- to reach your agent even though I was #9 in the line.. I am speechless.

I believe all these could be traced from your chat system and verifiable. Please do your job properly.

If you need further details or clarification, you may contact me at [protected]@gmail.com. (Shopee registered email [protected]@hotmail.com . do not contact me here.)

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Shopee Contacts

Shopee phone numbers

+65 62 066 610
+65 62 066 610

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Singapore

+62 213 950 0300
+62 213 950 0300

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6%
Confidence score

Indonesia

+60 322 989 222
+60 322 989 222

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13%
Confidence score

Malaysia

+886 266 366 559
+886 266 366 559

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Taiwan

+66 20 178 399
+66 20 178 399

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6%
Confidence score

Thailand

+84 19 001 221
+84 19 001 221

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9%
Confidence score

Vietnam

+63 28 805 200
+63 28 805 200

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13%
Confidence score

Philippines

More phone numbers

Shopee emails

help@support.shopee.ph

100%
Confidence score: 100%

Support

Shopee address

5 Science Park Drive, Shopee Building, 118265, Singapore

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Nov 13, 2024