Shopee
Reviews and Complaints

The customer service team are incompetent, ineffective, useless, lazy [censored]. Couldn't even resolve a simple issue for 4 weeks. No one bother to reply my emails or enquires. When i started live chat hoping to follow up on my enquiry & unreplied email, it's always different agents. And all 5 live chat agents is unable to assist me nor are they able to make the in-charge reply me on time. All they can say is i will revert to the relevant team to reply but 3 weeks still no updates. Empty promises.

Now after 4 weeks of delaying replies and they have the audacity to tell me it's too late to process refund because of deadline is over when they are the one who intentionally delay all my requests and questions for that long. A whole team of customer service officers trying to screw me up. And expect me to give up. This is the worst customer service I have ever encountered in my life.

JBL official Store on shopee Philippines

On may5,2022

I made the order for this product

From JBL Official Store(shopeemall) timeline for the shipment attached

Payment method: spaylater for 12 mos installment

883.46x 12 mos

Received the product by May12'22

Inside the box: A slab of stone instead of the speaker

Raised complaints to shopeePh

-rejected twice

-resolved in favor of the seller

The team assigned to investigated didnt reach out to us for any further inquiry,

worst customer service

Disloyalty to customers

i have already raised this issue for more than 15days since i found out this issue and until today keep on asking me to wait for 5days and 5 days to process

I have talked to several agents already yet they always kept me waiting telling me to wait for 24 to 48 hours. Your customer service is the worst I've ever encountered! I canceled my order last may 6, 2022 and I still haven't got it! It's already may 21, 2022. I bet you don't have any plans to return my money!

I purchased an item from shopee, through indomart and the product never arrived.

I have called shopee twice, however they are unable to locate my purchase.

Last April 17, 2022 I ordered & paid for 6 pcs head rest for my van (ORDER ID 220417S8H9W97A). Supplier name — yq95_t23_c. What I received on April 24, was a small pouch with 1 face mask!. I wrote Shopee to to complain and asked for a refund. Supplier disputed my complaint and replied to Shopee as follows:

“I have shipped the item(s) and have proof of shipment. I am sorry for the delay of your package. We will send two packages, one is a small gift and the other is the goods you bought. If you receive the gift, the goods will arrive soon.”

After a few days, Shopee communicated to me that their investigation has shown that the goods I ordered and paid for was not delivered. They advised me to return what I received — one face mask - so that the refund could be made.

I replied that, since the item I received was not anything significant, it will just be a waste of their time and mine to return it. I then requested that the refund be made without waiting for the 1 face mask.

Shopee did not reply anymore. The next thing I knew, the amount I paid — P2,123.00 was already reflected in my credit card bill. Obviously, Shopee did not effect the refund to me.

As of May 20, 2022 I’ve not yet received the headrests I paid for.

In the meantime, the supplier — yq95_t23_c — does not reply to my chats in the Shopee chat box.

Don’t trust Shopee and their cheating suppliers.

1. I am seller in shopee.

Shopee enrolled me in Shopee's cashback program without my consent.

(First two weeks, free of charge, after two weeks, they sent three push notifications inform seller they can apply to terminate. if no reply. shopee will take it as agree to continue).

2. Shopee sent many advertisers notification in the app. you can't stop it by changing settings.

3. I found it and asked Shopee to terminate immediately. I was told I have to fill in the form to apply to terminate it.

4. I contacted shopee support. I was told the same cases also happened before. But there is no improvement so far. the customer support also told me the way shopee did is not reasonable.

5. I have never encountered this kind of cheating marketing strategy. it is very innovative.

Hopefully shopee can consider remove jnt courier as posting for buyer benefit. My live plant order from shopee platform being delayed up to 5 days still not yet deliver to me. I worry it rotten and die

Is not oversea item by the way. I personally feel as consumer we paying for the postage and service we deserve a better service. I dunno check with who now as the jnt courier dunno transfer my parcel going where ya up to now still not yet received . From last month until now the service still like this. One item being delay up to two weeks only deliver.

Can shopee assist me my parcel from jb to cheras kl being transfer here there up to now 5 days still not yet reach to me.may i know cheras area not tun razak ?Is a live plant by the way then why being transfer to jnt Ecp ki shen rao?where is it ya the place?thanks for assist

Your banning system is so buggy. A user who abides by the policies would even get his account banned. Do you ever think of improving your banning system? It sucks, really. I'm sure you have gotten a lot of complaints about this issue, but I don't think you are going to do anything. If you want all users to verify their accounts, just say the words. Don't just ban the accounts out of a sudden and tell the users they violated policies. And yeah, you know what? Lazada is better. Believe it or not, Lazada does better than you do, it's a fact, and it's undeniable.

My account was blocked as I shared coins with my brother.

If coins wasn't allowed to be shared, please take out the coin sharing function.

What for if the fuction is there but not allowed to use?Decorative?

Shopee has abruptly blocked access to my account and the money held in the ShopeePay is not visible anymore. There is no clear reason provided by Shopee on this action taken at their end except stating that there were unauthorized actions performed without divulging any details to understand the matter in depth.

Am aware of 4 other folks who are facing exactly same issue with Shopee and there is no help or relevant and meaningful response received so far from Shopee customer care.

First and foremost I am a platinum client with 5 star ratings and as I may say high spay credit limit (meaning I am a good payer) all of a sudden they froze my account and when I inquired they said thay I violated their terms and conditions specifically multiple use of voucher of what because they cant specify exactly what it is...

Looking at it why give vouchers if it is not allowed to be use? Might as well not give it away if it could violate their t&c. Knowing so I would have not use it at all. Secondly why did they allow my transaction to push through if it is not allowed?!? They could have blocked the transaction right then and there right? Why do they allow it to push through? Are they just waiting for us to make mistakes just so they can say we violated something and permanently suspend my account? I worked hard for that account, nothing but 5 stars so I guess it meant everything.

Stupid shopee management has zero brains and probably stuffed all their remaining of what's left of a brain in their [censored]. Been telling these idiots to stop using ninja courier as it's the worst courier service there is. But they don't listen. Not at all. Why? Let me explain, cuz they think customers will buy their products no matter how much they complain as most of the consumers are addicted to online shopping. I've deleted shopee and asked my friends to boycott it. Sooner or later there'll be more and more boycotting shopee and let's see what these idiots come up with then

Shopee Express failed to pick up my customers' orders from us for more than 1 week (since 4 May 2022; after the long Public Holidays). We have a huge pile of parcels still waiting for Shopee Express to pick up See attached picture.

Their negligence has resulted in us:

1. Lost of Sales (Customers canceled their orders due to long wait / Shopee system auto-cancel).

2. Manpower packing hours & effort wasted

3. Packaging materials wasted

Still not yet received the item

I ordered the Sealant Fix on 02/03/22. Due to the minimum quantity purchase, I had to order at least 5 of them. Received the order on 17/03/22 and when I tried to use the sealant, I could not squeeze it out. Informed seller who told me to try all the tubes. None of them worked. Seller promised to send a new batch while disingenuously requesting to provide a rating. It's been 2 months yet they still failed to deliver

My parcel status had been stopped to update for 3 days. The parcel stuck at u10 sorting center for 3 days already and didn't update the parcel status, I don't know what happened. I chat with the live agent,they also ask me to wait only. How am I supposed to wait if I need the parcel urgently? That's why I keep chat with live agent to ask help from them but it ended up asking me to wait. I'm very disappointed to the shopee customer service and also shopee express courier. Please solve the problem immediately.

So dissappointed with the delivery . I was waiting within 1week . I need that product immediately.

I am a seller and I receive an order and ship it out on 31/3/2022. Then, the parcel is stuck at the JNT CDC ARADAMANSARA 321 for 6 days and then out for delivery. During the delivery process, I don't know what happen which makes the JNT staff to scan so many times "delivery attempt failed" at the same day. The parcel stuck for 2 days again and start to delivery back to me. I also ask for further assistance on this issue with shopee team but your team reply me "The parcel is marked as return parcel. Please ask your customer to make a refund" on 18/4/2022. Until this process, it already takes 18 days.

Later, the refund is back to the customer, but I never received any return parcel as your team stated I will received in 3 to 5 days due to high volume of parcels. I wait until the 5 days but the parcel statue has no any changes. So, I ask for assistance again on 24/4/2022. Then what the response I get is "kindly wait for 3 to 5 working days" with no any explanation.

After the 5 working days, I ask again for updates but there's no any reply. After 4 days I sent for updates (3/5/2022), shopee team reply me with "kindly wait for 3 to 5 working days".

I just want to know where is my return parcel, when can I get it, is that difficult? Do shopee team really know how many days they consume on this kind of small problems? Are shopee team really that bad in efficiency?

Too disappointed called up shopee center to complaint I received fake pen not original brand as seller picture, and order 64pc but received 26 PC, shopee agree refund to me in 3 days but after 3 days shopee rejected my refund request, really not fair to me