Shopee
Reviews and Complaints

Pls explain the problem with my tracking #[protected].

it says as of nov.14 that there is shipment issue? my customer is waiting for it. pls let me know asap.

Here are her details. to be delivered to arlene jane del rosario at alicia national high school, poblacion, alicia, zamboanga sibugay, mindanao. her contact number is [protected]. the item is called corsage (for wedding). I have paid additional fee for the remote destination.

I had order in Shopee online store, I was able to follow online the packet until "delivery today" at 13th November 2017! (LBC Integrated | Tracking Number. [protected]-AEFG) // [protected] DKGS

But nobody had try to deliver here in the address. This morning I check again and I saw that the delivery was cancelled.
We are 3 Adult person here in the house, and nobody show up from LBC to deliver.
This is not the first time, that the packet would not delivered here.
We was complaining in "Danau / Cebu office" already, but now its happen again.
Sometimes the packet is open or just not delivered

The screenshot from Shopee is attached

Best Regards
Manfred Kiehn

Order Id Status.[protected]-XEFB
Tracking 03490771XEFB
Ticket ref ID 4988121
I am complaigning about the items that was picked up on Oct 29 and failed to deliver to my buyer on their first attempt Oct 31. I was waiting for a notification if their 2nd attempt via shopee app. The Status says Nov 2 in transit... so I reached out to shopee support. Nov 2, But they failed to respond to me. And I only got a response this morning. Anyway Nov 4 the shipment status was then updated to Expect delivery within today. So I informed my buyer that it will arrive nov 4. I was surprised that the parcel was returned back to me. And there was no notification on the app that it has been returned to sender so I can refuse. There was no 2nd attempt. Did not attwmpt to deliver to the customer and they failed to tag correctly. all taggings were incorrect. Can you investigate the rider or hub whose responsible for this? Its only last night Nov 5 that I received a return to sender tag on my shopee ship status. But tagging says Nov 4th not 5th. So they are incorrectly tagging it to make it seem like theyre doing their jobs. Frauding customers with incorrect information. This is veey frustrating for both me as a seller and for my client as a buyer. She was expecting the items and even stayed home all day from Nov 1-4 just to wait for her parcel. She also availed of her birthday promocode upon purchasing. Now since it appears to be cancelled items which I was not aware of because I didn't cancel. My buyer even tried to extend shopee guarantee. So I wanted to know what you can do about this. how can you help. Items were returned to sender due to negligence and fraudulent tagging.

Now the Cust. Rep handling this (TCAP Christian) was not helpful, ineffective, and incompetent. Did not provide a resolution instead he was saying that what happened was out of his control. It's like telling me it's out of his hands and can't do nothing about it. According to him they only rely on what their couriers feed them with. They do not investigate incorrect tags on their shipping status. He ignored my messages from Nov 3 when I reached oit 2x to follow uo. I only got a response today. After 3 days. We have no way of finding out the truth. Pls help me out reg. My complaint.

How many times they did this to me, indicating that my item is out for delivery within the day, but there's no one comes, ang nakakainis dun ung naghintay ka dahil nga nakaindicate sa tracking system nila na its out for delivery, with "please"pa tapos walang dadating?! Wala man lang Silang SMS to confirmed if the items is reaky coming! Nakakaasar! Para saan pa na kinuha nila ang no. Ko?

Hi shopee management. This is with regard to ur very rude seller "akosiailyn" now under the name "affordable and trendy shop". Here's my thing, I ordered 2 items paid thru remittance. Only 1 item delivered. I msg the seller and said 1 item was damaged and they will do refund. Thats fine with me so conversation was closed. After a few days I followed up for my refund saying "hi po kumusta na ang refund ko?. To my dismay seller answered back reiterating na nasa lamesa na ng amo nya ang refund receipt and maghintay na lang ako dahil hindi nya pwede pakialaman ang nasa lamesa ng amo nya. Lahat naman ng refund narrrefund namin. I questioned the seller's behavior but said ako daw ang hindi makaintindi. I rated the seller 1 star and commented how I felt about their service. U can check out how the seller rated back. And attest how rude this seller is. Im hoping that shopee management will pay attention to my concern and give what is due to"affordable and trendy shop" (akosiailyn). I will look forward for an update on this. Thanks

I've been doing online shopping for more than 10 years which I never encountered scam and unethical seller. This is my first time na ang seller mag decide on your behalf. My experienced with her is absolutely a big nightmare. I suggest sa buyers na huwag kayong bumili sa kanya. Ingatan nyo sarili nyo sa walang hiyang hampas lupang babae nato. Kung wala kang pambubuhay sa pamilya mo hayop na seller kumuha ka ng matinong paraan para kumita hndi yung manloloko ka. Aboloy ko nlng sau yang pera na binili kung walang kwentang binebenta mo. Good luck sa buhay mo. Karma is coming Allen's store

Hi, my name is Charell Sacramento. I'm a seller of shopee Philippines, I just want to complain about the return of my shipped parcel that is being too delayed.
I shipped the item via shopee COD method, picked up here in my location last March 23, 2017 then they post a status of return to origin by March 30, 2017 after 2 attempt delivery. The last status is "Received at LBC X-logistic" by March 01, 2017 ..
Its been almost 2 weeks since the last status but no updated status by now.
The tracking no.s are #[protected]
#[protected]
Please do something about this issue.
Thank you in advance.

Rider ng shopee from bacolod routen nya d2 s my villamonte east nagdeliver xia around 12:30nn everytime magdeliver xia d2 if my change ako 50. 00 hndi ko n kinukuha kc sabi nya walang pangchange, eh kanina 1k ung pera ko 760. 00 ung bill ko sabi nya w8 kukuha ako ng change sabi ko ok sir, pagbalik nya sumisigaw xia s my hagdan hooooo dw tapos dami nya sinabi, pagbigay nya ng pera pagtalikod nya sumigaw n nman xia hooo again n tapos dami n nman sinasabi hinabol ko xia at sinabi kong ano un sir pero tuloy tuloy n xia pagbaba s hagdan sobrang bastos nya... Ito po ung phone # nya [protected]...