Shopee’s earns a 1.0-star rating from 1151 reviews, showing that the majority of online shoppers are dissatisfied with their purchases.
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j&t express delivery
packages have always been shipped by ninja van. this is the first time that J&T has been used for shipping then the damage problem has caused the customer to refund and return the goods. I learned about J&T's bad habit of littering, how can I compensate for my loss？
Desired outcome: Compensate for the loss of this order
Shopee Express Delivery
I was supposed to get my delivery on the 29/6/2021. The goods was sent from the seller place to Shah alam DC within the same day - 25/6/2021. The problem happened after the goods were sent to Sg Buloh delivery hub on 26/6/2021. It was later returned to Shah Alam DC on the 28th. There were no movements on the delivery for the past 3 days. Numerous complaints were made to Shopee customer care but there was no movement still. Im not pleased with the delivery services and I fear that my goods has gone missing.
Desired outcome: Just need my item delivered immediately
Tidak puas hati dengan kerosakan bungkusan parcel
0.5/5 star.. Sangat2 tidak puas hati sebab barang smpai tapi bungkusan sudah koyak smpai nmpak isi barang.. Harapp pihak shopee bagi balik hak pengguna untuk memilihh sendiri courier untuk hntr barang pengguna..
Courier service
28/6/2021
My parcel is supposed to arrive today as it was delivered by courier. However, until 8:30 pm, it still hasn't arrived. Then I texted the courier, and she says it will come by tomorrow. Be reminded, I didn't ask to reschedule the time to send. But in my shipping information, it says that I reschedule the time...
I had solved my problems about the driver courier. Well, i don't think pasting a complaint in this platform and do nothing will help you to solve. After i create a complaint in this platform, i then also complain with the shopee help service. After two days, the driver courier sent me a message and apologised to me for her mistake. For me, an apology is enough. Just hope that this problem wont happen again... And the way to connect with shopee would make a live chat with the agent through app (like what I did) or visit the Help Centre : https://help.shopee.com.my/
item not received
The service was too bad for the week of sending the goods still did not receive when making a call on the customer service promised to deliver on the same day but still did not deliver. The service is too bad.
210615B7HRDD57
Buy 2 get 1 unit
Desired outcome: Deliver another 1 unit
refund items
today 22 Jun 21, i have tried to call Shopee ard 1.30pm till 2.15pm, no one is answering the call. Wondering is Shopee can be contactable at this timing?
My two refund items ID [protected] & ID [protected], which shopee has arranged to collect the two items on the 14 Jun21 after i have called them on 13 Jun 21 to arrange it.
Today 22 Jun 21, the two refunded items were returned back to me again. Where this suppose to ship back to seller and refund me the money, how come this is not done?
What happening now? I need an explanation on this!
Seem the staff not taking my problem seriously! PLS CHECK!
Fake jade with fake certificates
Shopee Singapore is retailing fake jades from China.
There is a company called 传承珠宝 operating with username niceone(dot)sg
They sell fake items of colour injected, along with free jade certificates!
Certificates badly made too. QR code when scanned bring you to a different website with other items displayed instead of the one you purchased.
The 18karat gold sold is also falsely hallmark! Items have been assessed to be just gold plated on!
This is a lousy company selling items, they are desperate to get sales, and even resort to blatant advertising in many various live channels on Shopee!
Courier
Tracking number : spxmy019792204436
Please I want to report the driver... My item out for delivery today... As I really need that item... I wait for him... But the driver didnt attempt to send my item... He simply change the status to "buyer not on location"... This is not the 1st time.. But this time I urgently need the item..
Desired outcome: shopee express port dickson
Account suspension
11 June 2021, my shopee account ID name lynniening has been suspended and I still have my money remaining in seller wallet. I don't think I'm violating the rules, as all my customers are satisfied and legit redeemed all my products. All my products were bought with money too, so why you guys could just suspend my account like that and holds my seller wallet money? If my listings are violating the rules, why do you guys allow my listings to publish even after product review? And now saying that my listings are violating the rules? Please don't be a scamming platform. You can suspend my account but please refund my money in seller wallet. This experience is seriously unpleasant.
Desired outcome: Refund my money in seller wallet
Shopee Express
SPXMY018828619796 (Shopee Express)
My parcel has reached the Shah Alam DC but stuck there for many days...
No more news and progress!
What the hell is going on Shopee?
Desired outcome: Please process faster... I need the product urgently
i cannot pay thru shoppee pay, seems like hang when i click pay
i cannot pay thru shoppee pay, seems like hang when i click pay
Rude, inconsiderate and stupid seller
My account got banned because I was accused of creating fake orders intending to "harass" sellers. I just asked kindly if he/she would cancel the order so I can add 5 more items and my account immediately got banned and frozen. I still have money and coins in that account. What do I do? Agents are also mediocre and a bunch of [censored]ting imbeciles. Worthless pieces of [censored]s (the agents and their so called customer service)
Desired outcome: Get my money and coins back
Late delivery of plant ‘perishable item’ and I have to bear the cost
Placed an order for the plants on 14 May with expected date to deliver on 20 May. The plants were wrapped in newspaper, boxed and shipped by JnT on 25 May. I received the plants on 30 May. LO and behold, plants received in bad condition. Suffocated due to prolonged encapsulation. Shopee was made aware twice abt this since I have not rec'vd the goods. Kept telling me to liaise with seller which I have. Seller was super cooperative. But JnT delayed the shipment. Shopee then informed me that I have to bear the entire cost and no refunds bcos items are deem perishable. Understood the perishable part but I'm dumbfounded by Shopee response as it pointing solely to me and I have to bear the stupid cost because of the late delivery. What the [censored] is going on here Shopee?!
Desired outcome: I refuse to take the cost for things that I’m not in control of e.g. late shipment/ delivery.
Rude tone and vague advices
Shopee customer support personal supervisor 'allan' has a very rude tone and his words fro advice are not clear at all. He often ends his sentence with incomplete information or he does not give actual useful information when assisting customers. Should not speak to this shopee callcenter employee if you ever call them. Or else it would just make you feel more miserable and angry trying to resolve your issue with an arguement with him.
Desired outcome: Be more concise, clear and respectful when delivring message to customer.
I am complaining about shopee express courier is being rude to me
on 4 june 2021, this courier said im not at home but Malaysia is total lockdown and im working from home. He never call me nor knock the door. The next day (5 June 2021) this courier from shopee express call me. And he call me BODOH which is means stupid just because he ask me to pick up by myself and i said please wait and be patient.
His phone number is +[protected]. I dont know his name because i didnt ask because i dont want to be friend with him
Customer service agent
An agent name afifudin ended the chat and he dont know how to assist a customer as well, he kept asking for id multiples times. He himself dont have a patience to assist a customer. What kind of customer service? This is not a first time I am getting ended chat just like that. I know you guys wfh and issue with connection or what but why he talking to me like he pissed off with me? If I asked a question he need to answer it calm but this guy making me pissed off. Please take note of my complain and I hope I can get a good solution for this! An agent name lavinia sangar did a very good job and please have an agent like her, she knows how to chat with a customers. Kudos to her. Shopee please improve your customer service agent. A humble request. If you need screenshot, I can provide it as well, if needed.
Desired outcome: Have a good customer service agent and talk politely to customers
e-Belia application rejected.
Hi Shopee. I'm Muhammad Anwaarul Bin Zainal and I would like to file a complain regarding my e-Belia application. It says here that my application is rejected. I don't understand why really cause I'm indeed a full-time student from DRB-HICOM University of Automotive. I have informed my university regarding this and I hope you can sort this out from your side as well. Thank you.
Desired outcome: e-Belia application accepted.
Shopee pay Ebelia application rejected
I am Malaysian and I am currently studying at Sunway University. Moreover, I was born in 2001 and have verified IC on shopeepay but my application for the ebelia RM150 is rejected. Furthermore, I have contacted the customer service updated again the information take ic picture front and back record a video take a selfie, and have successfully submitted it, but I do not have received any notification and reply. After 2 days my application still rejected.
Desired outcome: get the Ebelia Rm150
I am complaining about your review process and freezing my account
Time and time again, I told your team via email and chat to STOP reviewing old listings that have already been sold out months ago. IT DOES NOT MAKE SENSE to still review them when they are no longer up for sale!
You put 6 of my old listings under violation saying category list was incorrect. FIRST, I don't need to correct those 6 items' category because they are NO LONGER for sale! They were sold out months and months ago. Those were posted back when your listings was not that strict yet.
SECOND, I told you that I do not intend to delete those items even if they are already sold out as they are my source for my sales info. Just archive the sold out ones, for crying out loud. But now, I had no choice but to delete them since you have a [censored]ic QA process and team.
NOW, you are freezing my account for FRAUD?! Because of those 6 listings that SHOULD HAVE NEVER BEEN REVIEWED by your INCOMPETENT QA Team in the first place?! You are truly annoying and frustrating!
WHY THE HELL ARE YOU REVIEWING SOLD OUT LISTINGS/ITEMS?! WHAT IS THE POINT?! AND THEN YOU PUT THEM AS VIOLATIONS?! Are you freaking kidding me?!
Shopee Reviews 0
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About Shopee
One of the key features of Shopee is its competitive pricing. The platform offers some of the best deals and discounts on a variety of products, making it an attractive option for budget-conscious shoppers. Additionally, Shopee regularly runs promotions and campaigns, such as flash sales and free shipping, to further incentivize customers to shop on the platform.
Shopee also has a strong focus on customer service. The platform has a dedicated customer support team that is available 24/7 to assist customers with any queries or concerns they may have. Shopee also has a buyer protection policy in place, which ensures that customers receive their orders in good condition and on time. In the rare event that a customer is not satisfied with their purchase, Shopee offers a hassle-free return and refund process.
Another unique feature of Shopee is its social aspect. The platform has a built-in social media feature that allows customers to interact with sellers and other shoppers. This creates a sense of community and fosters trust between buyers and sellers.
Overall, Shopee is a reliable and convenient e-commerce platform that offers a wide range of products at competitive prices. Its focus on customer service and buyer protection make it a trustworthy option for online shopping in the Philippines.
Overview of Shopee complaint handling
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Shopee Contacts
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Shopee phone numbers+65 62 066 610+65 62 066 610Click up if you have successfully reached Shopee by calling +65 62 066 610 phone number 35 35 users reported that they have successfully reached Shopee by calling +65 62 066 610 phone number Click down if you have unsuccessfully reached Shopee by calling +65 62 066 610 phone number 59 59 users reported that they have UNsuccessfully reached Shopee by calling +65 62 066 610 phone numberSingapore+62 213 950 0300+62 213 950 0300Click up if you have successfully reached Shopee by calling +62 213 950 0300 phone number 26 26 users reported that they have successfully reached Shopee by calling +62 213 950 0300 phone number Click down if you have unsuccessfully reached Shopee by calling +62 213 950 0300 phone number 23 23 users reported that they have UNsuccessfully reached Shopee by calling +62 213 950 0300 phone number6%Confidence scoreIndonesia+60 322 989 222+60 322 989 222Click up if you have successfully reached Shopee by calling +60 322 989 222 phone number 85 85 users reported that they have successfully reached Shopee by calling +60 322 989 222 phone number Click down if you have unsuccessfully reached Shopee by calling +60 322 989 222 phone number 66 66 users reported that they have UNsuccessfully reached Shopee by calling +60 322 989 222 phone number13%Confidence scoreMalaysia+886 266 366 559+886 266 366 559Click up if you have successfully reached Shopee by calling +886 266 366 559 phone number 11 11 users reported that they have successfully reached Shopee by calling +886 266 366 559 phone number Click down if you have unsuccessfully reached Shopee by calling +886 266 366 559 phone number 11 11 users reported that they have UNsuccessfully reached Shopee by calling +886 266 366 559 phone numberTaiwan+66 20 178 399+66 20 178 399Click up if you have successfully reached Shopee by calling +66 20 178 399 phone number 9 9 users reported that they have successfully reached Shopee by calling +66 20 178 399 phone number Click down if you have unsuccessfully reached Shopee by calling +66 20 178 399 phone number 8 8 users reported that they have UNsuccessfully reached Shopee by calling +66 20 178 399 phone number6%Confidence scoreThailand+84 19 001 221+84 19 001 221Click up if you have successfully reached Shopee by calling +84 19 001 221 phone number 6 6 users reported that they have successfully reached Shopee by calling +84 19 001 221 phone number Click down if you have unsuccessfully reached Shopee by calling +84 19 001 221 phone number 5 5 users reported that they have UNsuccessfully reached Shopee by calling +84 19 001 221 phone number9%Confidence scoreVietnam+63 28 805 200+63 28 805 200Click up if you have successfully reached Shopee by calling +63 28 805 200 phone number 206 206 users reported that they have successfully reached Shopee by calling +63 28 805 200 phone number Click down if you have unsuccessfully reached Shopee by calling +63 28 805 200 phone number 158 158 users reported that they have UNsuccessfully reached Shopee by calling +63 28 805 200 phone number13%Confidence scorePhilippines
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Shopee emailshelp@support.shopee.ph100%Confidence score: 100%Support
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Shopee address5 Science Park Drive, Shopee Building, 118265, Singapore
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Shopee social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 20, 2024 - View all Shopee contacts
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