Shopee
reviews and complaints

Shopee Express is the worst courier service I have ever encountered in Malaysia! The delivery of my items took so long that it felt like they were shipped from China! Do your workers just sleep and eat all day long? If you can't do a good job, then don't use the Shopee Express system to deliver items to customers! Let buyers or sellers choose their own courier service! Your Shopee Express service should be shut down as soon as possible! It's a waste of time and useless! It's the worst courier service in Malaysia! They just eat and sleep all day long! Besides being terrible, I don't know what else to say about you! "The worst of the worst! All the bosses are useless! The worst system in Malaysia! I've memorized all the answers that your live agents have given me! I'm the one who has to help you answer my own questions! Everything is useless garbage! I want an answer that says "done," not waiting for checks and waiting for another 1-4 days! You're all stupid and useless!

I recently decided to give Shopee Malaysia a try, as I heard they have some great deals on their website. However, I encountered some issues when trying to register a new account. Unfortunately, I couldn't remember the email and password I used for my old account, so I thought it would be easier to just create a new one. Little did I know, it was not as simple as I thought it would be.

When I tried to register my phone number, I was faced with a series of procedures that seemed unnecessary. Apparently, my phone number was previously used for my old account, which had been deleted. I contacted the help center to ask why I couldn't register my number again, since my old account was no longer active. They told me that I needed to provide proof that my number was mine, but I didn't have any bills to show since my number is prepaid.

I was frustrated that I couldn't make any urgent purchases because of this verification issue. I have kids at home, and I haven't gone out since the MCO last year, so it's not like I can easily get proof of ownership for my phone number. I felt like Shopee was making things unnecessarily difficult for me, especially since I haven't had any problems like this with Lazada.

Despite these issues, I still wanted to purchase a few things from Shopee since they had some items that I couldn't find on other websites. However, I was disappointed that I couldn't make any purchases because of this verification issue. It seemed like a waste of time and effort, especially since they still needed to verify my phone number in the end.

Overall, I think Shopee Malaysia needs to improve their verification process and make it easier for customers to register their accounts. It shouldn't be so difficult to prove that my phone number is mine, especially since my old account has been deleted. I hope they can address these issues soon so that I can enjoy shopping on their website without any further problems.

I recently had a terrible experience with Shopee Malaysia. I was scammed by the courier who claimed to have delivered my package, but in reality, never did. I immediately reported the issue to Shopee, but to my dismay, the agent closed the case without any proper investigation. The courier provided a photo of his hand holding a parcel as proof of delivery, which was obviously not enough evidence. I mean, who can't take a photo of themselves holding a parcel, right?

To make matters worse, Shopee released my money to pay for something that I never received. As a buyer, I felt unprotected and helpless. Despite the seller's urging on my behalf to investigate the courier further, Shopee did not make an earnest effort to investigate the theft of my purchase. They just kept politely replying to my emails and closing the case. It was extremely frustrating, and I had to keep writing in to Shopee to reopen the case.

The courier responsible for this scam was J&T, and the parcel went missing after it arrived at Sungai Pinang J&T centre in Penang. It's disappointing to know that Shopee continues to use this dishonest courier and put all their buyers at risk. As a shopping platform, Shopee should prioritize the safety and protection of their buyers. It's unacceptable to have such a lack of accountability and responsibility.

In conclusion, my experience with Shopee Malaysia was disappointing and frustrating. As a buyer, I felt unprotected and helpless. Shopee needs to take responsibility for their courier's actions and ensure that their buyers are safe and protected. I hope that they will take this issue seriously and make the necessary changes to prevent such incidents from happening in the future.

I recently had a bad experience with a seller on Shopee Malaysia, and I feel it's important to share my story to warn others. The seller in question is ypxzb.my, and they claim to sell natural untreated A grade jade on the Shopee platform.

I was interested in purchasing a jade carving pendant from them, which they advertised as 100% natural. They even offered a guarantee that if the item was not natural, they would refund me 10 times the amount as compensation. I decided to take the plunge and purchased the pendant for RM950.

When I received the item, I was disappointed to find that it looked very different from what was shown online. The colour and carving were not as advertised, and I suspected that the item was not natural as claimed. I decided to take the pendant to Poh Kong Jewellery to get a professional opinion.

To my dismay, the experts at Poh Kong Jewellery confirmed my suspicions. They informed me that the colour of the jade was fake and had been treated with colouring and plastic inside. They even showed me that the item was glowing under ultraviolet light, which is a clear indication that it was not natural. Natural jade does not glow under ultraviolet light.

I immediately contacted the seller, ypxzb.my, to inform them of the issue and request a refund. However, they refused to acknowledge my claims and insisted that they sell genuine items. To make matters worse, they even blocked me on Shopee, preventing me from leaving a negative review or contacting them further.

I reached out to Shopee staff for assistance, but they were unresponsive and did not take any action against the seller. It's disappointing to see that Shopee is not doing enough to protect its customers from fraudulent sellers like ypxzb.my.

In conclusion, I urge everyone to be cautious when purchasing items from ypxzb.my or any other seller claiming to sell natural jade on Shopee Malaysia. Always do your research and get a professional opinion before making a purchase. Don't fall for false promises and guarantees that sound too good to be true.

Hi,

I am a regular buyer on shopee, my user name is wondermamama. I am not a seller. I didnt sell anything on shopee. I have only one shopee account.

The last order was on 6.6 sales, a tape dispenser and a tape that I used a rm5 cash voucher from the seller and rm6 free shipping voucher with no min spending. So I only paid about rm5 for two items. It was really a good deal.

Then, my shopee account is banned. Shopee accused me of abusing vouchers without giving me the details? (see the attached photo for the email)

And I am required to provide proof of order fulfilment and answers some questions but for which purchase? I cannot access my account now...Accusation without details. How do I provide the "proof"? And said money will be deducted from my account due to improper usage of vouchers.

I dont see I violate any rules. Because I could click and apply those vouchers during check out. And I had received the items yesterday. How did I know applying 2 vouchers is called an abuse? If shopee is not willing to give vouchers, dont hold any sales.

My account is banned, my credit card is still linked there, I have shopeepay balance. I cannot extend the guarantee period as I received a rack but have not assembled it, and I cannot retrieve the pin for parcel collection which is due tmrw 10th june.

I have bought shoes from a seller in Melaka.. the delivery period is 7 days and until now there has been no movement of the items that were posted.. I have asked for the money to be returned but it was refused and the seller has sent a message on shopee showing the postal slip of the goods from China.. I feel deceived and urgently want to use the goods

ORDER ID. 230522CMY0BVX8 ,230522CMY0BVX7

Hi guys , now purchase parcel delivery by shopee express please becareful .

Problem 1 : Driver did not reach my house delivery status said buyer not on location ,this is very scary!

Problem 2 : I called shopee service center 4 times in today , problem did not resolve and big problem come again , said buyer not on location .

Problem 3 : I waiting 230522CMY0BVX7 parcel on yesterday night 9.50Pm said item not found with driver , 22:54p, buyer not on location

I belive parcel can put in doorstairs ,dun know hwy shopee express team very special need buyer on location ?

first time in this case with shopee express ，previously , shopee express can put parcel in doorstairs or sent picture to buyer .

for now service very bad .

I’ve bought 2 vacum mop from Shopee with different brand respectively. One of the item cames with 15 days guarantee return which I can request for return and refund based on not satisfied with the item. However my request was rejected. Shopee asked me to discuses with seller. And now seller informed that I’m not able to get full refund because I do not want the item anymore. I admit that before returning the item, I do not take any video, as what I assume is I’m not satisfied with the product, I can return and get refund.

The second item, came with malfunction. Where the vacum claimed to be 3 in 1 vacum mop with self cleaning function. The first issue I faced was the dirty water of self clearing does not stored in the dirty water tank. Proof of video send to Shopee dispute team, and the rejected my return and refund application based on seller replied it was normal. Hence my 1st attempted of returning & get refund was unsuccessful. Shopee let seller send the malfunction item back to me.

Shopee advise me to take clearer video and picture of malfunction vacum. I’ve did so, email Shopee again and now asked me to direct deal with the manufacturer to go for warranty. Again, Shopee do not solve my issue and ignoring my request for return and get refund.

Please expedite the transfer of my money in ShopeePay (refund wallet) to my bank account. I attempted the withdrawal on 5 May 23 and it failed. Your customer representative told me it will take up to 2-3 working days. But it did not happen. I attempted the withdrawal again on 11 May 23 at 3pm. It failed again. I re-attempted at around 6pm again. Spoke to your customer representative (Daryl) via the app, he was not helpful at all. Replies were slow and it felt like I was left to figure out the issue on my own. Daryl told me that I will receive a confirmation from Shopee to my email address about the withdrawal of funds to my bank account, but again it did not happen. So what's with the delay in withdrawal of funds from the refund wallet back to my bank account? Can Shopee answer my query?

Seller : Datacat. store

Nature of complaint:
1) Seller failed to fulfill 6 month engaged service for Amazon prime.
2) 1st time seller terminated the service in mid March 2023.
I had attempted chat with the seller but response
3) Again 2nd time seller terminated the service in mid April 2023. This is a repeated issue, as incurred 2nd time within 1 month.
Again I had communicate with seller, no clear answer or response from seller neither from shopee
4) Shopee disappointing reply, unable to provide a solid solution or action on seller.
Date of service engaged: 20/1/2023
Duration of the service engaged: 6 months
Order # : 230120SU20N110
Amount paid by online : RM 33.99
Summary : I had contacted shopee several time by email, phone and feedback about the issue. Response I received standard answer. Until today, the issue still unsolved.
Since this is a repeated issue, I request shopee to take full reposbility & feedback what action were taken to the seller, to prevent similar from happening again.
I hoped, shopee keep trustworthy Seller, not dishonest like datacat. store

(1st message:

seriuously i banyak sangat packge yg perlu di handle sis... not just ur package only... 🥲😰

2nd message:

i pun terkadang pelik juga dengan u . kenapa u tidak trf shaja duit cod tu pada i? then i just put that package into ur gate shj ? kenapa mesti u nak susah2 mahi jumpa lah .kena hantar depan u lah? why not we make that easy for each other sis?)

This is the message the staff send to me second day.

I very dissatisfied, a little angry

On 6th of February 2023, at 17:59:50 WIB we payed 576.000,00 Rp for boots/item via Shopee Indonesia.

Reference no. [protected]

Source of Fund
[edited]

We NEVER received the item or money return. Now it is more than 2 months and we would like to get our money back. Thank you for taking our situation in progress. We would appreciate if we get the our refund.

Our contact number

[edited]

Thank you for your reply

First of all, your process sucks. My order was not shipped out and been waiting for days now. I requested to cancel the order and you want the seller to accept the cancellation. Now, the seller said they will prioritize the order. But that did not happen. I reached out to support. They won't cancel the order. Talked to J-ann Mae and she won't cancel the order too same with doesn't like to escalate. Was advised that on the 25th, the order will be automatically cancelled by the system. That's absurd. You want the customers to wait that long? I am requesting to cancel the order but no one in your platform CAN DO THAT.

I report scammer who stole my account in shopee please delete my account now in shopee i don't want a scammers use my identification for illegal activity please help me to solve my complain please let me know if shopee already deleted my account for my safe i don't have access now in my shopee account please shopee delete my account immiately so scammers didn't use my identify for illegal thansk

I pay my loan on tala loans April 18, 2023 at exactly 6:44 pm. Supposedly it will say order received after a few hours. But it is past 24 hours. My loan on tala add interest today. Until now the payment does not reflect on the app and the bill is still processing until now April 19, 2023. I need to refund my money. I'll pay it on gcash. Give back my money. I have proof of pictures, receipt of transaction. I emailed shopee, but they did'nt assist me.

please help me to block my account in shopee edlyn lizardo is my name and

[protected]@gmail.com is my register email in shopee my phone number is : [protected]

my shopee account now is a don't have access please or block or lock my account for my safe identity I don't want others using my name to scam or illegal activy I need to be safe and secure in shopee please helping me delete my account in shopee immiately I don't want fraud use my information for illegal I hope you cooperate in my case thanks a lot.

I placed two orders on March 15, and completed/received the items on March 18 and 19 respectively. My 1st Monthly installment was billed yesterday and is already overdue today, when it is less than a month when I purchased the items? It shows on their rules about billing cycle and due date that from the 5th of the month when the purchase was made, to the 4th of next month, the due date will be on every 15th. I already talked to one of their chat representatives but no resolution was taken.

the delivery attempt of my parcel was uncessful due to fake delivery attempt by the rider.i was at home thenl whole day waiting for my parcel to arrive.how come the rider says I am unreachable when infact I was just at home the whole day and I didn't receive any call from the rider.this happened today 03/31/2023.my parcel tracking number is SPEPH037572228863

I Have a problem with cancellations done by some sellers(who are suddenly suspended) and money placed in my wallet. I cannot open and make a Wallet so I try to reach Shoper Thailand but it is Impossible suddenly. I Call, no one answering I tried Line no reply. I tried chat but it is only in Thai and has no live agent. I am very desperate about this situation I am a customer and I can not reach Shopee Thailand completely. Shopee Thailand is very difficult to deal with for English speaking already, but this makes it worse.Please help me out give a way to get in touch with Shopee Thailand in English for helping me with my issue. Thanks