Shopee
reviews and complaints

I orderd two pursed they charge 870 after that i received used pursed after that i return the product but they will not give me refund... This is problem

I'm here to complaining Shopee security system that may exist a serious security problem lead to my personal information leaked to public and become a target to a scammers. The seller and the scammer may be collude to find a target and conduct a scam. I made a feedback to shopee return/refund team but they just replied:"we are unable to refund as all the final product (digital codes) has been fully utilized by scammer. And now my account has been restricted from login. What the scammer do I also no idea, once I received the email has been informed shopee. This cause I lost believe to shopee, I will not provide any documents (utility bills or any statement) or identity card that displays my full name and address. How can I confirm that is not a scam again. This caused my lost in term of money, time and hurt my feeling. I feel helpless. Now shopee already know that there is a scam activity take place but they not really take action on this.

I have been a shopee user since march 2017, and this is the first time i've experienced this. On 03/10/2022, i received an email from shopee that my account was restricted from logging in due to unusual activies. I filled out the appeal form on 03/11/2022. They responded stating that i have violated their policies and cited different reasons as such: 1) directing transactions outside shopee, 2) providing a different mode of payment, 3) providing shop location, fb/ig/gmail/viber/whatsapp, and 4) phone number

to lift the suspension, they asked me to explain why am i “providing your phone number / other platform to communicate / or social media accounts.” i explained that i didn’t and wasn’t aware of such. I asked them for proof of this e.g. Screenshot or log, but they didn’t provide exactly how or when the violation occurred let alone respond to the email.

They want an acknowledgement letter stating that I will no longer commit any violations and “modify shop description moving forward” which doesn’t align with the violation they cited. I don’t understand why I should acknowledge that I did commit the violation when it isn’t proven to be true?

I responded to their email more than twice and all they said was they never heard from me and will close the ticket after 24 hours. I called their customer service hotline at [protected] and was told by the customer service rep to wait until they responded and made the decision. I called about 5 times to get this resolved, and they just keep telling me to wait for the email. I raised new tickets just to follow up but all I get are template responses.

I called their customer service hotline because i also want to settle the outstanding spay later bill and not incur any late fees, but i was told there was no other way to pay other than in-app.

Made a purchase on the 2nd of March and the item was not delivered as promised on the 8th, raised a refund after that and the dispute agent said I had to wait until 15th to raise another refund. It's 19th of March now, and I am not able to raise another refund, since the function of clicking the item was blocked!

March 17, 2022 around 7:00 -8:00 my shopee account automatically log out and i cant log in anymore because it says *device is banned due to violation of community rules* like what kind of community rules i violate?! Im a platinum there! And when i tried to log in in the ipad, yes it allow me to log in but didnt allow me to order says *account is being restricted blablabla* and i didnt log in my account in Manila. Im in Pampanga! Please fix this! Thank you so much!

I have purchased EBike from seller. First seller requested and compulsory me clicked Order Received during delivery of item without testing the item. (This procedure Shopee never take it seriously. It is wrong to force buyer click on Order Received). They mentioned any problem they will solved no problem. I discover there are some issue with the bike handle. They not only not responsive but ask me settle myself. After i mentioned return the item, they asked me to go to bike shop to fix the problem and they will compensate based on the bill submitted. I went to the shop and repair my bike with cost RM100. After send the bill to them they said we will only compensate RM20. I am being cheated and very angry with the way seller doing business.

My device is banned from using shopee and now my shopee account is restricted from buying and selling due to violation that i didnt even know

Rude Seller/ False description on items

Giving description on items that is not good condition and still saying that it is good as new

Seller also rude on commenting.. Example I rate 3 star then she/he replied " its only 100 peso what do you expect you should not order" she replied

As a seller you should accommodate properly the customers and not being so rude at them.

I was reached out on WhatsApp to register in the website ecosho88 to complete the order. Where I had to add money, after completion of order I was supposed to get commission. I did pay 2.5 lacs. Now to return 2.5 lacs they imposed handelling fee, GST tax fee and two time activation fee. In this way I paid more than 5 lacs. Still they are demanding more money to return the older one and still pressurising.

Please help

I was looted by shopee phillipines in online platform ( watsapp) ms.eliza and ma.khan looted me. They asked to pay for task order which improve online merchant platform to increase their sales. I have done all the payments for task orders, taxes and penalities. To prove shopee online as a genuine they provided me ID cards and aggreements as a proof so i believed and went into their trap . They freezed my amount and asked to pay more and more now it has been reached to approx of 6lacs now ms.pau another agent asking me to open sub account and pay again from starting. So she will release all the money at once kindly help me to recover my money.

Hi team

Shopee tis bad service provider all seller shoppe damage product send order delivery after not return complete not pickup done customer and not any return and refund amount, shopp bad company service please closed shoppe company

Please keep your reverse pickup Order Number : IN22040780603665RI of HTTPS://SHOPEE/ ready, ECOM EXPRESS executive Ph: [protected] PIN: 7673 will collect it today

Hi,

I received a damage goods which is obviously broken and just sent with a mending it. The base of decanter is shaky and simply glued after it is broken. I want my money immediately. I cant accept the fact that i need to send it back and wait for their decision to pay me. I already waited so long for this good and it came in such disappointing manner. As it is a gift for someone, i need the money back to buy a gift. It is expensive product. Please give back my money.

Why other people's platforms can deliver more than 8km, only you can't? The food delivered by others' platforms is still warm even if it exceeds 8km. Please improve this problem, otherwise there are really few food choices for consumers.

There is a new kind of scam in Shopee live video by Jadeite seller. I was scammed $8k while I asked other victims also got scammed this or even bigger amount.

Most Jadeite shop operate this way now, as for me, the shop name that scam me was 安东珠宝which is a new account and still doing live as I speak .

Once u enter their live video, they will ask u to guess a number between 0-30, they usually target the new viewer as my hubby acted as a new buyer to confirm this.

And they will sell you another bigger rock once u completed the $6 shipping fee for the free gift from them.

Afterwhich, they will ask if we want them to ship the jadeite or put there for them to sell to the jeweler for bigger profit, once money received from the jeweler, then they will transfer to our bank acc and that is when they asked for our telegram or wechat to discuss further.

They will also tell you the profit in live to make it attractive for us to fall into trap and make you buy further.

Will keep selling you stones at $288 first, the $1000+ and then 4000+.

They have fake buyers , actors and actress to make you believe they make lots of profits and ask you to trust the seller.

Their tactic is to make u make payment first before proceeding to open part of the jadeite to show you the goodness of the jadeite and the profit from it to make it attractive again.

After you agree to let them sell the jadeite for you, they add you into telegram and ask you to press order received the next day so that the jadeite belong to you before they can proceed to sell to the jeweler they explained in telegram call.

Shopee refuse to refund as their big HQ is in China, seller will claim that the item is customise jewellery and buyer has agreed before payment. They have shipped the item and hence no refund .

I suspect Shopee has some mole working for them too to split profit.

shopee is a fraud and cheater company please do not buy or sell you will lost your money.. you will not get the products nor the refund ...nor get refund to sellers not their products...a very cheaters and fraud came here in India to make fool to Indians...

NOT GIVING A VALID CLAIM FOR MISSED PRODUCT AFTER PROVIDING ALL PROFS AND VIDEOS

Hi!

I have been trying to reach out to shopee customer service in regards to my spay later account. I have been saying that the outstanding balance is incorrect and customer service has been giving me answers which I can easily find in my account. Don't you have calculators? Simple +/- is very hard?

*Please see attached file for your reference.

*as of 12/2/21

BALANCE: 3818.84

LETS JUST SAY SELLER RETURNED 618 TO MY SPAY ACCOUNT, SO 618 IS ZEROED OUT. FINE!

*AS OF 1/4/22

BALANCE: 3818.84 SHOULD STILL BE THE SAME SINCE 618 IS ZEROED OUT! RIGHT?!

PAYMENT: 3819.01

*AS OF 1/4/22

BALANCE IS       (0.17) DIOS MIO!

*1/28/22

PURCHASED CHOPPING BOARD 779

*2/6/22

I PAID 327.14, ANYONE SEE THAT?!

*AS OF 2/6/22

BALANCE SHOULD ONLY BE 451.69!

HOW COME I HAVE A BILL OF 810.08?!?!? AND CUSTOMER SERVICE HAS BEEN SAYING ITS FOR THE F***** CHOPPING BOARD!

NOW INCURRING LATE FEE AS I HAVE NOT PAID THAT AMOUNT YET! WHY SHOULD I PAY THAT AMOUNT?

 

Empty box received package seal damage and temper received please sir my refund provide now

Shopee has auto opted us in for the Free Trial Cashback Program, we have followed the timeline to submit the opt out form by 1 March 2022 (submitted on 28 Feb). Neither an email nor notification via Shopee App was sent by Shopee for the status of the opt out. Contacted live agent on 1 Mar, 3 Mar and 4 Mar. All told me to wait for 1-3 days for the relevant team to get back. Shopee agents are really lacking of urgency and totally irresponsible. We did not have the choice to opt in, why are we, sellers, have to go throught this sickening and time consuming process.

item not delivered to destination in the right time to much delayed and have bad service they say they can't call me but i dont have any call yet

Dear Sir / Ma'am, Please check shop "themahaguna.07_" there are buy option missing that is why I am not getting any order now the days

Please guide me on how will we resolve this problem

best regards

suresh vinayak

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