Shopee
reviews and complaints

parcel has arrived on 26 feb but not deliver yet.

I have placed the order via shopee on 20/2/22 and the items updated delivered to myself on 23/2/22 @ 3.02pm. In fact I have not received the parcel. I immediately called Shopee customer Agent and ask for refund. At the end I found out from CCTV noticed that the driver put my parcel at my gate then take photo as a proof saying delivered. Within 5 mins time his friend came to steal my parcel.

Almost 6 days times, Shopee not take this issue seriously even I have called numerous of times, e-mail them all the evident (video and police report) > Shopee Team also not care about my request.

I am really disappointed with Shopee.

I've sent several emails and attached with documents as you guys asked.

But I kept getting back the same Copy&Paste emails from you guys. You guys say I can reactivate and remain my Personal Shopee Account, but seller accout need to be deleted. And I say I'M FINE WITH IT! Just give me back my account and let me do my ShopeePayLater payments, I managed to clear my monthly installments earlier before due date. I don't want to be blacklisted for late payments, because you guys simply don't let me to get back my personal account!

poor services, very slow, stupid, and not worth it.

shopee EXPRESS? ironic name.

Shopee nowadays delist sellers products and lock sellers out by banning their shops without prior proper communications/notices. Seriously Shopee! Is this how your team handle communications with sellers after this company gain recognition in Sg? How could there be no effective communications to sellers and just shut us out without us knowing what is going on? What policies are you talking about in your error message to disallow login? This is a shame. When you just started, you look for use sellers to join you before the big boys comes in. After these years of operation, the image you portray to sellers is horrible nowadays. Not to forget we are also your buyers at the same time.

I bought a vacuum robot from one of the shoppee seller. After a day of not more than 3 hours of use. Item is not working anymore. I then message the seller but unable to respond in a timely manner, so I proceednon return/refund request.

They instructed me to return the item which I did, however I forgot one lamp freebie, I told them that it was an honest mistake and willing to ship again the item. I requested for an agreement to just return a good working item or refund me and less whatever amount they need to deduct, since that is a free item and not what I paid for.

Shoppees resolution was to return the not working item back to me and closed the case. As per them since I did not return the free item will they will not proceed on refund/returnnprocess.

Its so frustrating that they did not focus on the issue, item is not working. I dont care about the free item. I care about the product that I bought. They dont have the option to dispute their resolution. And advised me to speak with the seller directly, seller wont communicate and rated me badly with just the free item that I honestly forgot to include on the return.

They forgot the main issue that what they are selling is not working. And shoppee wont extend their help to resolve the matter.

Order SN: 220219TK61K5RE

Invoice Number: F09URI7Z00012227

The above invoiced product (64 gb HP SDcard) delivered today on Shopee is fake and not working. Shopee has not been helpful in processing the refund requested stating the product status shows completed as there was no option to place a return request for this product... This product was sold by Proretail (Seller Name: SANJAY SHARMA Seller Billing Address: CHERRY APARTMENT

100/sai garden, Shahberi

Ghaziabad

Uttar Pradesh 201009 IN

PAN No: KPNPS6934H

GST Registration No: 09KPNPS6934H1ZW).

Request if you could take necessary action in processing the refund.

I was purchase a boat handfree and I get defective product.I return back but not get my refund amount right now. Do need full my complaint number is [protected]

Ordered the shoe cabinet on 3 jan 2022 and file for refund on 7 feb 2022 at the advice by the shopee cs as the item was not delivered. Seller rejected the refund and show me prove that the item had arrived the singapore warehouse since 20 jan 2022.

On 10 feb, received an msg from the owner that my item was send to her place instead. Check with the deliveryman on that and he confirm he had send to wrong place. Told him to take back the item since I already raised for refund.

Even thought I raised the refund, my purchase still updated as delivered.

Feedback to shopee cs on this but nothing done. To make things worse, keep getting calls and msg from the delivery company and seller on the delivery after that.

Called in few times but every time same reply from different cs that they are working on it. Then when requested for manger call back few times but no reply. Already two weeks but still no update on this. Really disappointed on the service provided.

Shopee restricted my account because as per their customer service due to multiple redemption of shopee digital products rebates. I'm a new user I cash in shopee pay to buy stuff and pay bills but many times my transaction i placed were not procees I even contacted chat support to assist me they said just troubleshoot after a while 1 of my transactions became sucessful but after that can't proceed again unti my account became restricted and I can't use my money and my account. They didn't have further investigation they just conclude or maybe their reasons are scripted. It's really annoying and time consuming and so stressful that the money you cash in you can't use it anymore unless you gave them your ID etc.. which is i don't understand because when I activate the shopee pay they don't ask me to give an ID just verified email and phone number they're system and policy are not consistent.

February 15, 2022

- Delivered

- paid to the delivery man

- received just a thank you letter

- i keep on chatting them but they don't answer me, when i can get the said item

- seller code d79rolsd63

I ordered a star sylish fashion t-shirt via upi. But the product was not ordered as cash pay. At that time the shopee app was shown as blank. Later I came across the option to cancel the product. I canceled the product. It's been a week now. My cash has not been refunded yet. Cash should be refunded as soon as possible.

Don't like

I'm usually a very patient person, I love to order stuff online and awaiting my packages, looking at the status and getting all excited when it finally arrives.

Lately, I don't know who they have been using as their delivery personnel but clearly they are attracted to packages that are from Korea or bigger packages (one was a box of skincare and cosmetics and the other was a backpack, BOTH ARE STANDARD EXPRESS SHIPPING). It would show arrived at Sg_east_hub and stay there for more than a week, and when you update their CS, they will simply tell you to request for a refund. Imagine bloody waiting for your packages only for your money back while someone out there has a hold of my packages. Ridiculous. Their agents can't do [censored] and at most just says they will "escalate the issue" but eventually the packages will be declared lost. I once asked an agent "so the item will be missing" and she/he responded "there is no such thing as missing in our system" and I responded with "oh you mean declared lost". You wanna play smart with me but make sure you use your brains before retorting back to customers. Because of this, I do not recommend Shopee unless you are buying from local sellers who will use local or trusted couriers.

I purchase airfryer from Yilizomana

Then i received a totally damaged item.

The airfryer just like reused or fake item

Shopee keep reject my refund

I keep request refund and this is the fifth time

Im so frusfrated

My order id [protected]

Seller name: yilizomana.as

To whom it may concern

Please note that seller with id name alipay2wechat is selling counterfeit microsoft office software with so called genuine title, openly in your good platform.

The seller also being rude and sabotaging the environment. Please take serious action as I have already reported last few months ago and i still did not see any punishment or action taken on this seller.

Please refer attached picture for your reference.

I ordered a shoes from Shopee App dated 28 January 2022 and I received it on February 5th 2022 but received a wrong size and color. When I informed customer care on 5th February 2022 at 15:00 they are deny exchange and refund. They said their system is not showing refund so they cannot refund and they do not have exchange policy. They cheating every customer by sending cheap quality products which is not worth we pay. Please kindly take action.

My account was restricted

My device was banned

Your people didn't explain why I was banned

Your customer service sucks, please improve them.

Also because u restricted my account, i cant withdraw my remaining funds. Sucks.

Hello,

01/18/2022 I place an order: ORDER ID. 220118550C0QND

https://shopee.ph/vivo-Tablet-PC-Cheap-Learning-Tablet-Battery-8800mAh-12G-512GB-11.6inch-5G-Dual-SIM-Android-Tablet-i.424487941.11531882076

In the remark to the order, I specify:

"Only according to the specified specification: Ram12G+512GB 11.6inch 5G Dual SIM Android 10.0"

01/26/2022 -I receive my order and make payment to the courier: 2,807 pesos

But when I open my order, I saw that the product does not match the description:

Tablet size is not 11.6 inches

Real size 9.6 inch

I installed the app CPUZ on the tablet to check the real characteristic

Real version of Android 5, not the same as the seller in the description of Android 10

I check the versions of android system files - version 5 is also listed there

I try to install the GCash application on the tablet - it's impossible. Because this app does not support old version of android

I contacted "Shopee" support and opened a refund ticket. № [protected]

The seller offered me a refund of 100 pesos.

I refuse.

Support requested proof of the wrong product.

I take a photo of the wrong size

Photo with package number

Photo wrong android version

After that, the support team decided to close the ticket and not return anything to me.

I make a support request - on what basis do you decide not to return my funds to me?

They didn’t answer anything specific to me, only that they already gave the money to the seller and can’t return it to me

I ordered here in shopee and recieved it today Feb. 4,2022 but it so happened that I accidentally pushed the order recieved the reason why the refu d return policy will not be materialise so this complain was crafted. I informed the seller about the refund and they promise that it will be send in my gcash account but until now the promise is still no avail. I want my payment to be replenish since the item they sent is incomplete not equitable to the payment I handed to the courier j&t. I hope yo will resolve this issue the soonest.