Shopee’s earns a 1.0-star rating from 1151 reviews, showing that the majority of online shoppers are dissatisfied with their purchases.
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on Shop "themahaguna.07_" we are missing buy option
Dear Sir / Ma'am, Please check shop "themahaguna.07_" there are buy option missing that is why I am not getting any order now the days
Please guide me on how will we resolve this problem
best regards
suresh vinayak
[protected]
Desired outcome: on my products at Shopee, BUY options is missing, please resolve this issue to the business from shopee
parcel was delay
parcel has arrived on 26 feb but not deliver yet.
My parcel not received but was stolen by the shopee appointed logistic driver.
I have placed the order via shopee on 20/2/22 and the items updated delivered to myself on 23/2/22 @ 3.02pm. In fact I have not received the parcel. I immediately called Shopee customer Agent and ask for refund. At the end I found out from CCTV noticed that the driver put my parcel at my gate then take photo as a proof saying delivered. Within 5 mins time his friend came to steal my parcel.
Almost 6 days times, Shopee not take this issue seriously even I have called numerous of times, e-mail them all the evident (video and police report) > Shopee Team also not care about my request.
I am really disappointed with Shopee.
Desired outcome: I need shopee to take this case seriously , Criminal case , driver stolen my parcel. I need my money back.
My shopee account have been banned about a week, I can't clear my shopeepaylater!
I've sent several emails and attached with documents as you guys asked.
But I kept getting back the same Copy&Paste emails from you guys. You guys say I can reactivate and remain my Personal Shopee Account, but seller accout need to be deleted. And I say I'M FINE WITH IT! Just give me back my account and let me do my ShopeePayLater payments, I managed to clear my monthly installments earlier before due date. I don't want to be blacklisted for late payments, because you guys simply don't let me to get back my personal account!
Desired outcome: Reactivate My Personal Account.I need to complete my ShopeePayLater monthly installments.Delete my seller account as you wish
I am using Shopee PH. I'm in the same boat as you. They banned my account saying I violated their policies by providing my phone number elsewhere or directing transactions outside of Shopee. I appealed, but I'm getting the same copy&paste, template response. I've been a user since 2017 and this is the first time this has happened.
I've given them all they asked for, eve provided my government ID, which is funny because they should already have a copy of it because it was a requirement for activating SPay Later.
I've been trying to pay my SPay Later bill, have made several phone calls to their customer service, but they're always telling me there's no other option to pay it off other than inside the app. WHICH THEY DECIDED TO BAN ME.
Now they're going to be happy because we'll be raking up in late fees.
Shipping/ courier services
poor services, very slow, stupid, and not worth it.
shopee EXPRESS? ironic name.
Desired outcome: CLOSE YOUR COMAPANY
Shopee online platform
Shopee nowadays delist sellers products and lock sellers out by banning their shops without prior proper communications/notices. Seriously Shopee! Is this how your team handle communications with sellers after this company gain recognition in Sg? How could there be no effective communications to sellers and just shut us out without us knowing what is going on? What policies are you talking about in your error message to disallow login? This is a shame. When you just started, you look for use sellers to join you before the big boys comes in. After these years of operation, the image you portray to sellers is horrible nowadays. Not to forget we are also your buyers at the same time.
Desired outcome: Shopee should have better communication with sellers instead of slamming any action. 3 days timeline to respond is often dragged to 2 - 3 weeks. Please give us account manager who has authority to settle.
Robot vacuum
I bought a vacuum robot from one of the shoppee seller. After a day of not more than 3 hours of use. Item is not working anymore. I then message the seller but unable to respond in a timely manner, so I proceednon return/refund request.
They instructed me to return the item which I did, however I forgot one lamp freebie, I told them that it was an honest mistake and willing to ship again the item. I requested for an agreement to just return a good working item or refund me and less whatever amount they need to deduct, since that is a free item and not what I paid for.
Shoppees resolution was to return the not working item back to me and closed the case. As per them since I did not return the free item will they will not proceed on refund/returnnprocess.
Its so frustrating that they did not focus on the issue, item is not working. I dont care about the free item. I care about the product that I bought. They dont have the option to dispute their resolution. And advised me to speak with the seller directly, seller wont communicate and rated me badly with just the free item that I honestly forgot to include on the return.
They forgot the main issue that what they are selling is not working. And shoppee wont extend their help to resolve the matter.
Desired outcome: I will apreciate a response, with agreeable terms. I am not going to pay for a not working item. I need a refund.
64 GB HP Sd card - Proretail seller - fraud
Order SN: 220219TK61K5RE
Invoice Number: F09URI7Z00012227
The above invoiced product (64 gb HP SDcard) delivered today on Shopee is fake and not working. Shopee has not been helpful in processing the refund requested stating the product status shows completed as there was no option to place a return request for this product... This product was sold by Proretail (Seller Name: SANJAY SHARMA Seller Billing Address: CHERRY APARTMENT
100/sai garden, Shahberi
Ghaziabad
Uttar Pradesh 201009 IN
PAN No: KPNPS6934H
GST Registration No: 09KPNPS6934H1ZW).
Request if you could take necessary action in processing the refund.
Desired outcome: Refund of the paid amount and proper listing of the "completed/product received" option on Shopee page to ensure no customers face this issue again
Hi Shopee, I am not sure if you bother to check/resolve customer grievience...you have lost a customer because if 425 rs..
I am a seller on shoppe.in. Really they not keeping their words what they say. I have sent two customers their real products what they had ordered but in return those cheaters had sent me useless broken wrong swapped items keeping my products with them..when i had requested shopee to provide my claim amount for both the orders although i have sent all the profs of order packing video and also return parcel opening video still they had rejected my claim and provided refund to those cheaters customers...i face loss. and shoppe did not supported my.. i am selling on other portals also but this is my worst experience with shoppe..please sellers be aware of such kind of acts of shopee as they are not provide you any compenstion or claim amount so sellers has to ONLY FACE LOSS..
I was purchased a boat 255 160 BT tune
I was purchase a boat handfree and I get defective product.I return back but not get my refund amount right now. Do need full my complaint number is [protected]
Desired outcome: refund my amount
Refusal to refund (case id [protected])
Ordered the shoe cabinet on 3 jan 2022 and file for refund on 7 feb 2022 at the advice by the shopee cs as the item was not delivered. Seller rejected the refund and show me prove that the item had arrived the singapore warehouse since 20 jan 2022.
On 10 feb, received an msg from the owner that my item was send to her place instead. Check with the deliveryman on that and he confirm he had send to wrong place. Told him to take back the item since I already raised for refund.
Even thought I raised the refund, my purchase still updated as delivered.
Feedback to shopee cs on this but nothing done. To make things worse, keep getting calls and msg from the delivery company and seller on the delivery after that.
Called in few times but every time same reply from different cs that they are working on it. Then when requested for manger call back few times but no reply. Already two weeks but still no update on this. Really disappointed on the service provided.
Desired outcome: As requested for Full Refund
![Shopee - Refusal to refund (case id [protected])](/images/complaint/full/1345569/1645499706131444233.jpg "Shopee - Refusal to refund (case id [protected])")
![Shopee - Refusal to refund (case id [protected])](/images/complaint/full/1345569/1645499706750895682.jpg "Shopee - Refusal to refund (case id [protected])")
![Shopee - Refusal to refund (case id [protected])](/images/complaint/full/1345569/1645499706857568348.jpg "Shopee - Refusal to refund (case id [protected])")
My account become restricted
Shopee restricted my account because as per their customer service due to multiple redemption of shopee digital products rebates. I'm a new user I cash in shopee pay to buy stuff and pay bills but many times my transaction i placed were not procees I even contacted chat support to assist me they said just troubleshoot after a while 1 of my transactions became sucessful but after that can't proceed again unti my account became restricted and I can't use my money and my account. They didn't have further investigation they just conclude or maybe their reasons are scripted. It's really annoying and time consuming and so stressful that the money you cash in you can't use it anymore unless you gave them your ID etc.. which is i don't understand because when I activate the shopee pay they don't ask me to give an ID just verified email and phone number they're system and policy are not consistent.
Desired outcome: Use my account to buy stuff using my money on shopee pay.
#2202105NT79C2M
February 15, 2022
- Delivered
- paid to the delivery man
- received just a thank you letter
- i keep on chatting them but they don't answer me, when i can get the said item
- seller code d79rolsd63
Refund cash not yet received
I ordered a star sylish fashion t-shirt via upi. But the product was not ordered as cash pay. At that time the shopee app was shown as blank. Later I came across the option to cancel the product. I canceled the product. It's been a week now. My cash has not been refunded yet. Cash should be refunded as soon as possible.
Swetshirt
Don't like
Shopee "Express" has been losing my packages.
I'm usually a very patient person, I love to order stuff online and awaiting my packages, looking at the status and getting all excited when it finally arrives.
Lately, I don't know who they have been using as their delivery personnel but clearly they are attracted to packages that are from Korea or bigger packages (one was a box of skincare and cosmetics and the other was a backpack, BOTH ARE STANDARD EXPRESS SHIPPING). It would show arrived at Sg_east_hub and stay there for more than a week, and when you update their CS, they will simply tell you to request for a refund. Imagine bloody waiting for your packages only for your money back while someone out there has a hold of my packages. Ridiculous. Their agents can't do [censored] and at most just says they will "escalate the issue" but eventually the packages will be declared lost. I once asked an agent "so the item will be missing" and she/he responded "there is no such thing as missing in our system" and I responded with "oh you mean declared lost". You wanna play smart with me but make sure you use your brains before retorting back to customers. Because of this, I do not recommend Shopee unless you are buying from local sellers who will use local or trusted couriers.
Desired outcome: Check the people you hire as delivery guys for SPX.
Same experience, my parcel stuck at their sorting facilities at east hub for days, the CS will only ask you to raise for refund. Shopee Xpress is a nightmare.
Hi! have you been experiencing “lost” parcels from shopee express too? Two of my parcels were also “lost” this week after sitting at the hub for days. And customer service were of no help!
Bad service
I purchase airfryer from Yilizomana
Then i received a totally damaged item.
The airfryer just like reused or fake item
Shopee keep reject my refund
I keep request refund and this is the fifth time
Im so frusfrated
My order id [protected]
Seller name: yilizomana.as
Desired outcome: Counterfieth item
Counterfeit Office Software / Rude attitude seller
To whom it may concern
Please note that seller with id name alipay2wechat is selling counterfeit microsoft office software with so called genuine title, openly in your good platform.
The seller also being rude and sabotaging the environment. Please take serious action as I have already reported last few months ago and i still did not see any punishment or action taken on this seller.
Please refer attached picture for your reference.
Desired outcome: I would like to suspend this seller account as the seller not following the rules and also being rude to the other users.
Product Order number 2201294TJJ3PMH.
I ordered a shoes from Shopee App dated 28 January 2022 and I received it on February 5th 2022 but received a wrong size and color. When I informed customer care on 5th February 2022 at 15:00 they are deny exchange and refund. They said their system is not showing refund so they cannot refund and they do not have exchange policy. They cheating every customer by sending cheap quality products which is not worth we pay. Please kindly take action.
Banned device
My account was restricted
My device was banned
Your people didn't explain why I was banned
Your customer service sucks, please improve them.
Also because u restricted my account, i cant withdraw my remaining funds. Sucks.
Desired outcome: Unban my deviceUnrestrict my account
Refusal to refund my payment
Hello,
01/18/2022 I place an order: ORDER ID. 220118550C0QND
https://shopee.ph/vivo-Tablet-PC-Cheap-Learning-Tablet-Battery-8800mAh-12G-512GB-11.6inch-5G-Dual-SIM-Android-Tablet-i.424487941.11531882076
In the remark to the order, I specify:
"Only according to the specified specification: Ram12G+512GB 11.6inch 5G Dual SIM Android 10.0"
01/26/2022 -I receive my order and make payment to the courier: 2,807 pesos
But when I open my order, I saw that the product does not match the description:
Tablet size is not 11.6 inches
Real size 9.6 inch
I installed the app CPUZ on the tablet to check the real characteristic
Real version of Android 5, not the same as the seller in the description of Android 10
I check the versions of android system files - version 5 is also listed there
I try to install the GCash application on the tablet - it's impossible. Because this app does not support old version of android
I contacted "Shopee" support and opened a refund ticket. № [protected]
The seller offered me a refund of 100 pesos.
I refuse.
Support requested proof of the wrong product.
I take a photo of the wrong size
Photo with package number
Photo wrong android version
After that, the support team decided to close the ticket and not return anything to me.
I make a support request - on what basis do you decide not to return my funds to me?
They didn’t answer anything specific to me, only that they already gave the money to the seller and can’t return it to me
Desired outcome: refund
Shopee Reviews 0
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About Shopee
One of the key features of Shopee is its competitive pricing. The platform offers some of the best deals and discounts on a variety of products, making it an attractive option for budget-conscious shoppers. Additionally, Shopee regularly runs promotions and campaigns, such as flash sales and free shipping, to further incentivize customers to shop on the platform.
Shopee also has a strong focus on customer service. The platform has a dedicated customer support team that is available 24/7 to assist customers with any queries or concerns they may have. Shopee also has a buyer protection policy in place, which ensures that customers receive their orders in good condition and on time. In the rare event that a customer is not satisfied with their purchase, Shopee offers a hassle-free return and refund process.
Another unique feature of Shopee is its social aspect. The platform has a built-in social media feature that allows customers to interact with sellers and other shoppers. This creates a sense of community and fosters trust between buyers and sellers.
Overall, Shopee is a reliable and convenient e-commerce platform that offers a wide range of products at competitive prices. Its focus on customer service and buyer protection make it a trustworthy option for online shopping in the Philippines.
Overview of Shopee complaint handling
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Shopee Contacts
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Shopee phone numbers+65 62 066 610+65 62 066 610Click up if you have successfully reached Shopee by calling +65 62 066 610 phone number 35 35 users reported that they have successfully reached Shopee by calling +65 62 066 610 phone number Click down if you have unsuccessfully reached Shopee by calling +65 62 066 610 phone number 59 59 users reported that they have UNsuccessfully reached Shopee by calling +65 62 066 610 phone numberSingapore+62 213 950 0300+62 213 950 0300Click up if you have successfully reached Shopee by calling +62 213 950 0300 phone number 26 26 users reported that they have successfully reached Shopee by calling +62 213 950 0300 phone number Click down if you have unsuccessfully reached Shopee by calling +62 213 950 0300 phone number 23 23 users reported that they have UNsuccessfully reached Shopee by calling +62 213 950 0300 phone number6%Confidence scoreIndonesia+60 322 989 222+60 322 989 222Click up if you have successfully reached Shopee by calling +60 322 989 222 phone number 85 85 users reported that they have successfully reached Shopee by calling +60 322 989 222 phone number Click down if you have unsuccessfully reached Shopee by calling +60 322 989 222 phone number 66 66 users reported that they have UNsuccessfully reached Shopee by calling +60 322 989 222 phone number13%Confidence scoreMalaysia+886 266 366 559+886 266 366 559Click up if you have successfully reached Shopee by calling +886 266 366 559 phone number 11 11 users reported that they have successfully reached Shopee by calling +886 266 366 559 phone number Click down if you have unsuccessfully reached Shopee by calling +886 266 366 559 phone number 11 11 users reported that they have UNsuccessfully reached Shopee by calling +886 266 366 559 phone numberTaiwan+66 20 178 399+66 20 178 399Click up if you have successfully reached Shopee by calling +66 20 178 399 phone number 9 9 users reported that they have successfully reached Shopee by calling +66 20 178 399 phone number Click down if you have unsuccessfully reached Shopee by calling +66 20 178 399 phone number 8 8 users reported that they have UNsuccessfully reached Shopee by calling +66 20 178 399 phone number6%Confidence scoreThailand+84 19 001 221+84 19 001 221Click up if you have successfully reached Shopee by calling +84 19 001 221 phone number 6 6 users reported that they have successfully reached Shopee by calling +84 19 001 221 phone number Click down if you have unsuccessfully reached Shopee by calling +84 19 001 221 phone number 5 5 users reported that they have UNsuccessfully reached Shopee by calling +84 19 001 221 phone number9%Confidence scoreVietnam+63 28 805 200+63 28 805 200Click up if you have successfully reached Shopee by calling +63 28 805 200 phone number 206 206 users reported that they have successfully reached Shopee by calling +63 28 805 200 phone number Click down if you have unsuccessfully reached Shopee by calling +63 28 805 200 phone number 158 158 users reported that they have UNsuccessfully reached Shopee by calling +63 28 805 200 phone number13%Confidence scorePhilippines
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Shopee emailshelp@support.shopee.ph100%Confidence score: 100%Support
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Shopee address5 Science Park Drive, Shopee Building, 118265, Singapore
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Shopee social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 18, 2024
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