Shopee
Reviews and Complaints

I ordered sausage through shoppe it came with a label stating the sausage was 11 months past the expiration date. I requested a refund, I sent them a video of me opening the box and a picture of the label stating it was 11 months past the expiration date, they told me they needed more evidence ...what more can I possibly send them

the order# is ORDER ID. 23120381R8TJJA

here's a copy of their of reply to me

เรียนคุณ josephpiltz,

Shopee ได้ตรวจสอบคำขอคืนสินค้าหมายเลข #2312050D7PR1CNC แล้ว

We would like to inform you that your request has been cancelled by Shopee because the shipping evidence submission is overdue.

If you wish to continue with the request, please re-submit the Return/Refund request with the evidence required by 11.00 PM on the same date you received this email. (If the buyer do not resubmit return refund request within Shopee guarantee on Shopee application with evidence, the system will automatically transfer the money to the seller)

Please provide the order number and the shop name clearly. Please attached the evidence for follow up and checking ;

• Return shipping slip (From shipping service)

• Picture/video before returning the seller.

• Proof of return (front of package)

Note:

1.) Order SN and the shop name should be clearly mentioned on the parcel so that Shopee could proceed with the next step.

2.) If the requirement cannot be done within the deadline, Shopee will proceed the next step to end of the dispute.

In case of unable to request return/refund, please visit our Help Centre via Application > Me > Help Centre > Chat with Shopee.

ความคิดเห็นของท่านมีค่าสำหรับเรา กรุณาให้คำแนะนำการให้บริการได้ ที่นี่

หมายเหตุ: การสำรวจนี้จะหมดอายุภายใน 24 ชั่วโมง

คุณสามารถศึกษาข้อมูลเพิ่มเติมได้ ที่นี่

ขอบคุณที่เลือกใช้ Shopee

บริษัท ช้อปปี้ ประเทศไทย จำกัด

I tried to log into Shopee on Monday 27th November only to be informed that I needed to verify my account. Then Shopee asked me to verify my account with an email address that has not existed for over 2 years. I have tried several times to remove this email address which is no longer valid IE d.n.[protected]@btinternet. But Shopee will not let me remove this and ignores my valid email address [protected]@gmail.com.

I much prefer shopee as a shopping platform but your staff on the other end of the phone treat me as a joke. I instruct them about changing my email to the valid one and they promise it will be done but it never does. So far I have used nearly 1000Peso trying to sort out this problem WHICH IS NOT OF MY MAKING. I spend 1000's on shopee but maybe LAZADA is looking like a better shopping platform. To that end, if this problem is not sorted out by 4th December I'm afraid Shopee and myself are parting company

Hi,

I'm the seller in Shopee SG. I experience refund and return from a buyer claimed that my product is fake because the packaging & weight is different from what his partner bought previously. Without communicating with seller, he straight away confirm and even edit the picture said that I sell fake product and even fake a QR code on it to collect information.

I've submit all the evidences provided from authorised distributor that listed in the official website and also email from the owner of the product. They explained the differences and the QR code and confirm the authenticity of the product.

The evidence was approved by Shopee and buyer's request was rejected, and he requested again and got rejected again.

Again, without communicating with seller he posted a false review still insisted that the product is fake. Then only he message me said the same thing and ask me to agree the refund and return, and I explained to him everything, showed him all the evidences from authorised distributor and official owner.

I answered his questions by providing the evidences, and at the end he just never replied my message anymore which I not sure he accepted or not accepted.

I reported the review to Shopee, then I've transferring from product team to listing team, which I dont udnerstand. It's the same case, same buyer actually, which already resolved by Shopee dispute team, but they still need to investigate and transfer the case to listing team, and I've to wait again because they need to review again. They said they cant retrieve the evidences from the dispute team.

Same case, same buyer, but I need to wait for Shopee to transfer to another team and RE-VIEW the solved case again not sure if will ask me to RESUBMIT again.

Anyway, the review still remain there, it might caused misleading to the public, and affect my business other seller's as they sell the same packaging as well.

I did purchase cooler and diaper bag from shopee with price about RM230 but after 2 weeks the bag mulfunction. Shopee asked me to return back the bag.

Bag was returned on 22/11/2023 but until now no feedback from Shopee.

The issue worst because I did sent together my company samsung tablet in the bag. I forgot to remove it and I asked Shopee to help send back my tablet because they already receive it. But until now, no feedback from them.

Called and emailed Shopee many times but still no response until now.

Product id-2308290J51YN8A

Case date 18 sept

from Sept till today I fight for tis case. Dispute approved refund to buyer without proper investigation. As a seller I provided all the prove test product pic, product condition pic, packing pic and damaged return open parcel video. But buyer sent only 1 pic. Shopee should take responsibility for my loss

I found that the shopee express and their delivery partner are boycotting me, the shopee express purposely delayed and unwilling to send the item I ordered to my house. This happen because I made a complain to two of my orders:

(1) ORDER ID: 231030AT56FT4M, J&T Express [protected]

(2) ORDER ID. 231104PW5WA4TE, SPX Express (West Malaysia) SPXMY03262197131B

I made the complain because the delivery staff purposely wants to fail the delivery (the delivery staff did not knock door or call my name when they reached at my house door, but just made phone call, when I did not answer the call, then they changes the delivery status to fail immediately), and behaves rough to me when I collect the item from them.

I requested the delivery staff to apologize to me personally via the whatsapp chat. The shopee agreed with me and request the delivery staff to apologize to me on the whatsapp chat.

However, I only receive the apology from j&t express. the delivery staff did a unfaithful apology over the whatsapp (refer to whatsapp01. png). I complain about the unfaithful apology to shopee.

After that, I still place these new orders:

(1) ORDER ID:23110834GFDHJP, SPX Express (West Malaysia) SPXMY03994100842B (order date 11-nov-2023) (video04. mp4)

(2) ORDER ID:23110834GFDHJR, SPX Express (West Malaysia) SPXMY03402603498B (order date 8-nov-2023) (video03. mp4)

(3) ORDER ID:231108477R2U2Y, SPX Express (West Malaysia) SPXMY03122634928B (order date 8-nov-2023) (video2. mp4)

(4) ORDER ID:231111AN762J81, SPX Express (West Malaysia) SPXMY03410856271B (order date 11-nov-2023) (video01. mp4)

However, all these orders were failed until today (16-nov-2023), the delivery status are these nonsense statements:

-Delivery attempt was unsuccessful

-Delivery Unsuccessful: Your parcel will be returned to seller due to unsuccessful delivery attempts

-Delivery attempt was unsuccessful: Insufficient Time for Delivery

I filed the complain via “https://help.shopee.com.my/portal/webform/b7a7ff2afd484f1dbddb3a922c7e90e7”, but the shopee team only email reply for one of the complain, then all the complains have no further status until today.

I strongly believe that the shopee express and their partner are boycotting me. They don’t want to deliver my item and force me to request for refund.

Please help me.

Date: 11.11

Time: 12am-1.30am

I would like to file a formal complaint about my unpleasant experience for 11.11.

I was making payments with Apple Pay and in my wallet it showed it’s already paid but in shopee it showed unpaid. I contacted the shopee live agent on the spot to confirm if I need to reorder the products and got confirmation that I do not need to cancel my order and reorder. However, those orders appeared to be cancelled. This is really ridiculous! I have waited for 1hr+ to confirm with the live agent do I need to reorder and they confirmed no need to reorder but yet those orders got cancelled.

See, the issue here is I contacted your agent to confirm do I need to reorder, your agent confirmed no need. But orders got cancelled. This is definitely your responsibility, right? I made 10 orders+ in Lazada and none have issue. I made 3 orders in shopee and 2 got issue. Yet, understood 11.11 is big events and it’s ok to have system issue. So, confirmed if I need to reorder and still, it is not happens as advised. Shopee, can you please be ready for your big events? I preferred lazada over shopee for 11.11 is causes of the payment issue during 11.11 last time but still given chance to shopee again but it is again a disappointment!

Secondly, 11.11 12am+ when I contacted shopee live agent, I waited 1 hr +/- to reach your agent even though I was #9 in the line.. I am speechless.

I believe all these could be traced from your chat system and verifiable. Please do your job properly.

If you need further details or clarification, you may contact me at [protected]@gmail.com. (Shopee registered email [protected]@hotmail.com . do not contact me here.)

1. Ordered 2cartons(48cans) of Ensure milk 250ml from RehabMart on Shopee SG App on 05Sep2023. See order number in photo.

2. Items were delivered damaged many cans, one can opened up has curdled milk. See photo provided.

3. Reported to customer service for refund and/or investigation.

4. The customer service was third-rate, they review more than a week without any resolution or gave me the silent treatment(don't talk on the chat)even though I submit many photos and video as evidence. I even told them that because the milk spilled attracted many ants and I have to throw away the damaged ones yet they ignore this fact in the chat - that already foretell how they will treat my case.

5. Then due to me giving up on them and wanting to close my account on the 15Sep2023, the customer service gave an unsatisfactory reply which basically said that I did not prepare the items for sending back. Commonsense will know that the spilled milk cannot be pack to be send back by post office.

6. So I take their reply as just throwing the problem back to me.

7. I then closed my account in disgust at Shopee's attitude. And take the egregious experience as crying over spilled milk.

8. See the photos and be the judge as to whether Shopee really do their job

in giving buyers a good experience or not.

---

Hi,

I am Eric Foong Chee Soon ([protected]@yahoo.com), a Malaysian, I want to complain about the payment service of shopee.com.my. Please help me.

I made two payments to shoppe.com.my on 10-oct-2023:

(1)RM12.90. order id:231010HKA6QMVD, around 10:40am

(2)RM 44.50, order id:231010HW45MU2J, around 1:35pm

The payments were completed with no error, but I found that the transaction did not have the OTP (one time password) via the sms. That mean the transaction were completed without requesting me to enter otp.

Can you please help to check? For clarification, I never disable the otp in my shopee account and bank account.

Regards,

Eric Foong

Informing that our buyer under id# 230929JNY328E0 Aldrin Pelante ordered 2 pcs. Snow Caps Authentic L-Glutathione 500mg amounting to 3,036.00

is requesting for a refund due to undelivered order under waybill # P61252E4G17AB. As per our portal, rider Miguel Angel Fajardo of Flash express tagged order as delivered dated Oct.2, 2023 but customer complained that he does not received his order. Seeking your assistance on my concern, Thank you.

Hi Team,

Recently, I was quite disappointed with my experience with shopee. What's worse is that Shopee seems not taking any action against these sellers/issue. There is a quality issue but Shopee team still saying that seller shipped accordingly but as a buyer I received a product that not as per advertised and poor quality. This is seller problem and should approved for return/refund. Moreover, the seller no response to my text even after several follow ups. But the Shopee agent asked me to communicate with the seller directly and closed my return/refund tickets. But how I should communicate since there has no response from the seller!? I want a fair answer for this case. Thank you.

Product is defective. Coordinated with the seller about the product and provided unboxing video as well as technical video of attaching the panel to the motherboard of the unit. Provided proof that the item is defective however seller would still like to have "professional help" which they cannot provide without shipping the device back. It will take time and money which they are not willing to provide. After that, providing a 1 star review caused the seller to become unhelpful and said that I caused them a huge loss. And said that they will no longer provide me any service afterwards blocked me. And wont take my chats anymore.

Hi! I would like to ask for assistance regarding my lost parcel:

*Paid it already to seller using Gcash amounting 7,500 but will be ship through Shopee Express using Shopee app covering the delivery fee of 300.

Note: I will only pay 300 if the order will be delivered since I already paid the whole amount of parcel to the seller.

Aug 23-Order was placed

Aug 25-Seller bring the item to the nearest hub

Aug 28-Order got cancelled in shopee stating pickup was unsuccessful, seller went to hub but mentioned that the item was picked up already (in transit)

Sept 1-Seller filled out a form for a lost parcel through Shopee Seller Customer Service.

Order ID: 230823DP9FHDSJ

Tracking Number: SPEPH031763461218

Note: The status of order is CANCELLED in shopee system but the seller has proof that she sent the item to the hub and the hub mentioned that it was already been picked up.

Today's date, Sept 15, me as buyer and the seller dont have any information yet with the item.

Is there any way you can provide assistance?

We ordered JBL speakers AI 120 which were delivered on / around 10 August . The only reason we used Shopee was the flexible return policy. Within a couple of days we realised we had ordered the wrong product. We opened the box and repacked it with an hour ; since the speakers were not compatable, We did not use the speakers / could not use since they were not blue tooth. We returned the speakers immediately since both JBL and Shoppee agreed on 12 August to the return request . On / around 15 Aug we got a message saying the parcel was received . A few days later the speakers were sent back to us unilaterally without any discussion or explanation . This is a very bad experience we have had for an item costing SGD 240 . The speakers are lying near our front door still packed and are of no use to us . Please could you reconsider this reasonable request . I am a senior citizen aged 64 and dont always understand how online shopping works , But i made the purchase in good faith and trust which is broken in Shoppee. Your reference number being 2308120F84PVYH6. I can be reached on either 65 [protected] or pharok.[protected]@asia.bnpparibas.com

The rider didn't communicate well with me, He always decided to put my order on cancel already even though I explained it to him the time I will be getting my order because I am not in the house, there's no one in our house to get the parcel. The rider also didn't give me another way of payment, He just decided to cancel it right away and it's kinda frustrating. I just want him not to deliver my parcel, that's it.

I was at work when the delivery arrived. I asked him to leave it with the security and he replied he would. It was 25th of August. When I returned home, the package was not there. I asked the seller and they told me to ask shoppee to mend the case. I have requested refund, and they told me I have to contact the driver myself, but while doing so revealed that the delivery man was still in possesion of the package. I did as I was told and asked the driver and shoppee told me that they will mend the case if the driver does not reply. I have waited 2 more days to hear from shoppee and they just told me that they can't do anything about this situation because the delivery man left it at security as agreed upon (going back on the fact that they told me the driver was in possession of it). Now normally the seller would use shoppee delivery service and they leave proof of delivery. This one was not shoppee delivery man and he did not leave any evidence.

This is to complain for payment and refund system of shopeePay, Spay wallet via online payment scheme.
Payments are paid thru online payment system fast and effortless.
But refund system is slow, and aggravating to consumers.
In example:
Shopping using your shopeePay wallet.
1. select items to shop
2. pay via shopeePay, SPay system
When goods delivered with error/mistake/fault from the seller/s. All buyers need to apply and refer to refund system.
Refunding System has (2) two options:
A. Buyer must deliver or drop off the faulty goods to designated Courier for return to seller prior to payment refunds
or
B: Buyer must self arrange or deliver at own buyers expense
(with the expectation of the delivery payment will get back to buyers account)
This kind of shopping system / payment system is self-serving based on non online payment etiquette, not behaving according to the principles of equality.
Buyers and consumers have paid based on what they expect via online system and yet refund system is totally on manual basis.
Moreover, this refund system is biased and promotes to send of faulty
deals and deliveries.
In example:
A buyer refunds faulty good/s, and did not want to receive the delivered good/s as prescribed error.
Shopee's system will automatically generate to send the funds to the seller account without any confirmation with respect to the buyers agreed condition, state or correctness of the delivered items / goods.

The rider was VERY RUDE I explained to him why I couldn't pick up his missed calls because I was running some errands (I'm not at home and I was expecting my parcel will arrive next week) he JUST TOLD ME HE WILL CANCEL MY ORDER WITHOUT MY APPROVAL just because I did not pick up the call and he said I DON'T HAVE MONEY! I told him to deliver my package tomorrow because I'm at home the whole day. On the next day, he was still rude via text. He asked for the direction of my house. I replied and he told me I WAS WASTING HIS TIME. I ignored it and just waited for him. He did not reply hours passed. I expected he would not deliver my parcel and I my partner was shocked the driver went inside our gate without our permission and we did not even notice he had arrived. I always have parcels delivered here every week but that's the first time I encountered a VERY UNPROFESSIONAL RIDER.

I've been using shopee for 2-3 years now as both a buyer & a seller. I just received an email from shopee that my account is banned due to "unusual activities". No other explanation was given to me. My seller account has 2000+ followers with over 6000 orders completed successfully I don't think this is any valid reason to suspened an account so suddenly

I have been a merchant with Shopee for about two months. In that time, I have been treated as a piece of garbage by merchant support services. I have tried to get a copy of the rules and regulations for merchants. But, they just get hostile with me. I tried to close my account, they refused. The froze my account and forced me to pay a security deposit to reopen and gain access to my account. No record of the deposit on my account anywhere. I repeatedly asked them to close my account and return my money to me. They refused and again got hostile with me. Merchant support told me that I would never get my money back. This company not only sells crappy products, it is truly a Ponzi Scheme. It is like a black hole. Always sucking money in but never putting it out. This is truly a scam and obviously a racketeering adventure company.

Do not invest in this company. They are crooks and will steal your money.

They have stolen mine and yes I can show proof of merchant support, saying I will never get my money.

This company needs to be banned in the USA. It should be banned throughout the world.