CB Online Shopping Shopee We purchased JBL speakers via Shopee

Shopee review: We purchased JBL speakers via Shopee

Pharok S Lala of Singapore, SG

Sep 09, 2023 6:47 am EDT

Verified customer

Featured review

We ordered JBL speakers AI 120 which were delivered on / around 10 August . The only reason we used Shopee was the flexible return policy. Within a couple of days we realised we had ordered the wrong product. We opened the box and repacked it with an hour ; since the speakers were not compatable, We did not use the speakers / could not use since they were not blue tooth. We returned the speakers immediately since both JBL and Shoppee agreed on 12 August to the return request . On / around 15 Aug we got a message saying the parcel was received . A few days later the speakers were sent back to us unilaterally without any discussion or explanation . This is a very bad experience we have had for an item costing SGD 240 . The speakers are lying near our front door still packed and are of no use to us . Please could you reconsider this reasonable request . I am a senior citizen aged 64 and dont always understand how online shopping works , But i made the purchase in good faith and trust which is broken in Shoppee. Your reference number being 2308120F84PVYH6. I can be reached on either 65 [protected] or pharok.[protected]@asia.bnpparibas.com

Desired outcome: Amount to be refunded and you may take the speakers back ; you may deduct some charges if you really have to

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