Singapore Post (SingPost)
Reviews and Complaints

I called in today regarding my undelivered registered article. I have explained to the staff David that I am working long hours, could not make it to collect within 10 working days and I have no one to authorise to collect on my behalf. I just need him to hold the article, I will be available on 12.10.19. He could not provide me this service even I explained to him my difficulties.i wanted to speak to a manager and he said everyone is busy. This is a very bad customer service. First never try to understand customer needs and delay in providing me a solution. I would like to hear a good solution from you ASAP. Thank you.

Today I received yet another misdelivery note. Based on the time of misdelivery, there is someone at home.

I stay at home.
Usually the postman will honk his vehicle to ask the residents to open the apartment door for him to drive in. So I heard him drove in. There was no sound to my door and I received this note in my letterbox. Is the postman doing his job dutifully?

Dear Mr. Vincent Phang, CEO Postal Services,

This is my feedback to you to correct your unreliable delivery staff. I think not all but you have some. For me personally the one who serves Balmoral road condos. I have been on the receiving end of some lazy and terrible delivery attitudes.

1. Having a continuous bad experience with SingPost delivery. Your customer service team is trying to their job from their call centre in India but they are far away from where the real [censored] happens -in Singapore where unreliable SingPost delivery persons have been screwing up time after time with their lazy and terrible delivery service attitudes.

2, I have been through countless terrible delivery attitude and I am getting pissed off by the delivery standards from a Supposedly world class postal service in a country everything supposedly runs perfectly! SingPost can be considered a third world delivery service.

3. SingPost delivery persons are lazy, as they take a easier way out by putting "you are not at home" slips under the door, even though someone is in the house to receive the parcel or delivery. I have got this countless times. It creates additional work for me to go to the post office to receive the parcel, incurring carpark charges and also wasting my time, even though the fault is non of mine.

Also your postal delivery guys don't mind delivery the parcel to a wrong house without verifying and lying that they have delivered the parcel! What dishonest and [censored] delivery staff you have got, Fired them all, anyone who can't do a honest job!

4, However, have to commend your Customer service staff on the phone who are trying to help and calming your customers down after these terrible delivery service attitudes from the postman. They have been professional in handling the calls and following up quickly but your ground team in Singapore has been not cooperating and this causes additional dissatisfaction from the SingPost customers like me.

I hope a stern and strict action is taken against all errand postal delivery staff from SingPost and speed post... pls also do a proper skills training of how to do their job properly, especially honestly delivering the parcels to the customers and not bringing inconvenience to them.

Regards,

Maran

Dear Sir

I would like to log a compliant for subsequent terrible service from SpeedPost Singapore.

I had drop off a SpeedPost parcel at [protected]@Yishun PO on 27 August 2019 (Tracking number : SPXZ9000000167). In the SpeedPost online tracking website, the parcel was collected by courier on 28 August 2019 and subsequent received at Processing Facility. There is no update on the delivery status till now.

I had written to SingPost regarding the delivery status of this tracking number on 30 August 2019 for delivery status since it has no latest update beyond 28 August 2019. There is a reply from SingPost on 31 August 2019 stating to give them 3 working days to response CAS-3370619-K1C8L3]CRM:[protected] After waiting for 3 days, there is no response. I had written another email to them on 3 September 2019. There is another routine reply from them [CAS-3370619-K1C8L3] CRM:[protected] to wait for 3 working days for response. Till now, I had heard from them.

I had called their customer service hotline and communicate with their chat, they are not helpful and not provided any assistance. They gave me standard answer for the status of the parcel which I can find in their online tracking website.

This is the parcel I sent to my buyer. Because there is no delivery status for the parcel, my payment was held by my selling platform. I cannot check with my buyer as they may claim no delivery of the parcel.

I am very upset with this terrible service by SpeedPost Service. Wasting much of my time with email, telephone, internet chat with them, I am very frustrated.

Please solve this matter as soon as possible and close this case.

My address is: 33 Club Street, Emerald Garden, #06/07 Singapore 069415
I have lived at that address for 8 years.
Letters and parcels are not being delivered. The latest, a letter from my bank with confidential information in, NOT delivered. The bank was informed it was an incorrect address. It was not.
Birthday cards and gifts have been sent from abroad and NOT been delivered.
You only realise there is a problem when something you expect does not arrive, so the problem may be more frequent than I know about.
Please inv estigate with the postman.
Thank you.
Mrs G Hinchliffe

Since we moved to Towner Road, we have been experienced that our important letters were lost during delivery but others ppl's letters were delivered wrongly to our address. Despite feedback to SingPost HQ and branch, however the situation continues, now even our registered mail lost during delivery. (Attached some of the letters that were delivered wrongly to us)
May we know which government authority we can provide such lapses? Or we should approach media? Thanks.
Regards/Ivy

My parcel from US reaches Singapore grounds on the 21 August 2019 and was supposed to be delivered to my house by 25 August 2019 through expedited shipping. Upon checking online via tracking number searching from Sing Post, it was revealed that delivery was attempted on 23 August 2019 for my parcel!
I called up Sing Post and spoken to your customer care officer, VINEET on 26 August 2019 to further check on the long overdue delivery and it was revealed that due to high volume of delivery on that day (23 August 2019) and thus failed to deliver to my house.

Furthermore, VINEET mentioned that the parcel is still at the warehouse awaiting for postman to pick up and I have to wait.

The lag in delivery from Sing Post is so unprofessional and reason for the lag cited as delivery attempted is unacceptable. This has happened a few times and create a lot of inconvenience and hassle for consumers! I am flabbergasted by the poor service from Sing Post!

As promised by VINEET over my tele-conversation with him today, he mention that the parcel will reach my house by 6pm. I will be home waiting for my parcel to reach my house by then and to whom who is following up my case, you have to make sure that Sing Post do not over-promised the consumer before I bring this case up to the Consumer Association and the media! My contact is [protected] and my name is Joel.

Very infuriated consumer

A parcel was sent from Australia Post, tracking no: LK980452823AU to Singapore office via Singpost on 14th August 2019. Singpost tracking recorded that the item was delivered on 22/08/19, 1pm. On the same day, 22/08/19, letter collected from my letter box at 5pm but inside the letter box, there was no parcel, only local letter.

On 23/08/19 early morning around 9.30am, i called Australia Post for clarification. Australia Post informed that the parcel was sent to Singapore Singpost on 22/08/19. Subsequently, i immediately called Singpost customer service to check. The customer service raised a case ID: CAS-3356589 to follow up on this issue. At 1pm, there was a postmen came to my office said he put the parcel in my office letter box but i told him there was "NO" parcel at all when i collected letter yesterday 22/08/19, 5pm from my letter box. After a few hours later around 3pm plus, the same postmen came with another postmen officer, this time the postmen came with a piece of paper said the recipient named: Cassie who was the person who acknowledged received the item on 22/08/19. Then i realised the postmen was delivered to the wrong recipient address as there was no such person called Cassie in my office.

I was curious that why the postmen told that the parcel was delivered to the letter box but actually the parcel was signed off by a person named: Cassie on 22/08/19.

Today 26/08/19, 9am i called Singpost customer service again to check the status for same case ID: CAS-3356589. A lady from customer service named: Ms Gaya said she will put this case under CRITICAL PRIORITY. She will investigate & update me the status every 3 hours by calling my handphone no.

Where is my parcel now? It was a very important parcel that i'm waiting for a week. I need to get my parcel back ASAP.
Why the postmen innitially said the parcel was drop into my letter box & now has somebody name: Cassie to acknowledge receipt the item?
If since the postmen sent to the wrong address, can the postmen collect back the item from Cassie?

Even though my parcel stated fragile and handle with care . Upon receipt, my parcel box is damage and my limited edition goods is damage and dented. Hook was spoilt . Showing the sign of rough handing of my parcel see attached photos for better u understand. I am totally disappointed and demand an explaination from SingPost . Is there a form of compensation? Last few day I submit the similar compliant in enquirer feedback . But no response

I can reach -email address- [protected]@gmail.com

My parcels (2) were shipped from China to Uganda through Kenya.
Tracking details showed that they arrived in Kenya on 24th July 2019 and left for Uganda on 25 and 26th July 2019.

These parcels have not yet reached Uganda up to now. when I contacted my local Post office on Friday, 9th August 2019 they informed me that, they have not received any Singapore post parcels from Kenya since 20th July 2019.

Please advice!

Thanks

My Daughter went to Sengkang SingPost on 7 Aug at around 1pm to try to send a parcel overseas. As this was her first time sending a parcel overseas she was not sure how to go about it. She was attended to by a very loud spoken woman who informed my daughter that it is very expensive to send the parcel to USA and very loudly stated that the box had to be wrapped up properly and as such could not be sent. My Daughter unknowingly asked if she could buy the proper wrapping material but was told rather rudely to go home and do it as SingPost will charge for the tape and scissors as well. To say my Daughter was embarrassed cos everyone was staring at her while the woman was talking very loudly to her is putting it mildly. Obviously my Daughter left to come home to pack the parcel properly but refused to go back to Sengkang SingPost because she did not want to face that loud woman again.
Kindly instruct your counter staff on the proper way of handling customers. Do not embarrass customers but inform them nicely how things should be done. Unfortunately my Daughter was too upset to get the name of that loud woman or I would have happily written it down so you can send her for courtesy training.

There were 2 mobile phones booked through Speed post in Israel on 6/6/19 and I received the parcel in India on 25/7/19 without the mobiles.
The parcel arrived in India on 12/6/19 and was presented to Indian customs Mumbai and was held by customs till 12/7/19 till I presented the invoice for custom clearance. Customs then released the parcel for delivery on 13/7/19 and I received the parcel on 25/7/19 without the mobile phones.

Hi, I am the owner for the unit 03-18, postal code 119916. Recently we noticed that the mail that were address to my unit was delivered to the unit 03-19.

This has caused us missed out paying for a credit card charges and we were slapped with late payment charges.

Could you please look into this matter and prevent this from occurring again?

Chris Hoo

As per Singpost tracking update, my parcel from China under tracking number LA531901873CN arrived in Singapore on 20 Jul and then delivery started on 23 Jul, but it was then returned on the same day with reason being as 'Incomplete address'. I have then raised a dispute with the seller in China about this and they have confirmed that correct address have been indicated with CN22 as proof. Please explain why is my address incomplete when all the required delivery address information is available? Proof attached.

Our address is XX Mimosa Crescent. Nearby are other roads Mimosa Road, Mimosa Drive etc. We regularly get letters redirected/re-posted by other houses "SingPost redeliver to correct address" or similar. We sometimes receive letters for XX Mimosa Drive etc.

These letters are often important large format documenets from overseas. similarly over the years we have had a number of problems with letters not being received. We suspect delivered to the wrong road and the recipient not bothering to forward.

SingPost has MAJOR problems with the sorting office for this region. They need to get their act together and teach the sorting staff the difference between road, crescent & drive to start with. The quality of the service is pathetic.

23/7/2019, I was at home when i received the delivery notice stating i was not at home when in fact i was. I even made a call to singpost regarding my delivery and was informed it will be today, i took leave just to receive my parcel today but now i'm expected to go down to the post office to collect? This service is unprofessional and unacceptable. Also this is not the first time this delivery man "Abdul Rahman" did not bother to ring the doorbell or knock on my door. Seriously lazy. This is proof that i called at 3pm just to ask when it will be delivered

Dear sir/Mdm,
I am complaining about so many wrongly sent letters in my letter box.
I am so upset why so many wrongly sent letters in my leeter box, what if my letters were sent to others as well? This is not the first time I encountered and I saw these many times from Facebook and other medias as well.

Please see attached.

From: Javan.jy.[protected]@gmail.com

I will like to lodge a complain against a serviceman of yours by the name of eric whose attitude was not too welcoming for my Cousin who was foreign with how return parcel works in Singapore .
Parcel was returned due to incomplete address, and my Cousin was asked to pay a $21. I assume is for re delivery which was not explain to my Cousin properly. And ask for explanation, eric was rather rude and it has caused my Cousin to feel so helpless.
Please look into this matter and educate your staff in service

2 of my AM Mails were classified as LOST and SINGPOST is giving me PEANUTS COMPENSATION.

Case 1: CAS-3262630-P6Z0M0
Case 2: CAS-3281987-R6K4J6

My customer waited 2 weeks to receive their AM MAIL which were supposed to be "an urgent mail. My customers SHOULD HAVE RECEIVED the next working day as ON BOTH INSTANCES, I mailed out before 5pm.

After checking with Singpost for Case 1, I was able to close an eye on their PEANUT compensation of 3 FREE AM Mails as compared to MYSELF compensating by arranging for redelivery for an item worth $35.

For Case 2, my mail was classified as LOST. Again I am compensating for another $35. I have lost $70 and singpost is only giving me 6 FREE AM MAILS.

WHAT IS UP WITH YOUR POSTAL SERVICE?!?! I AM NO LONGER ENGAGING YOUR SERVICE AND I WOULD WANT TO WARN OTHERS ABOUT IT TOO. I am not using NORMAL MAIL. I am using AM MAIL yet you guys are MISHANDLING THEM. This is not a delay of mail, this is LOST. HOW IRRESPONSIBLE CAN SINGPOST BE?!?

I WILL MAKE THIS MATTER BIG SHOULD I STILL HEAR THAT YOU ARE ONLY GIVING ME PEANUTS COMPENSATION

We received registered article delivery notice when we are at home for the whole day. Some more, we are in the living room when the delivery man slipped the notice on our iron gate. We did not even hear anyone knocking the door or pressing the doorbell! There is no way that we cannot hear it if the delivery man did try to press the doorbell. Kindly take note that not all the house will leave their door opened during day time. This is not the 1st time we experience this with Singpost. This is unacceptable as the delivery man is so unresponsible. Not everyone has the time to go to the postoffice to collect on the next working day as all of us are working. Some more today is Friday, and the item will be only transferred to nearby post by the next working day which is on Monday. Then who will be responsible if we need the item urgently during the weekend? The sender has paid for the delivery and we are entitled to responsible delivery service. Please check on the integrity of the delivery man. I am expecting an acceptable reply and solution to resolve the problem. I may take further action if no reply received. My item tracking number is RC102803025SG.