Singapore Post (SingPost)
Reviews and Complaints

I have numerous time notice that your Sing Post vehicle park on the centre of 2 parking lots at Block 323 Yishun Central. This may have cause inconvenience for residents who needs to park when the there are already not enough space. Furthermore, your staff will at least spend half an hour distributing and sorting the mails.
Kindly inform your staff from this behavior as I noticed that he can simply park properly in a parking lot or just at the side of the block.
Thank you

I sent a registered mail to the us on 28 december 2017. The estimated delivery time was 8-10 working days. I kept following up as to where it was since 10th january 2018. No proper response was given to me even after contacting the helpline and visiting singpost itself.

Then on 19th january I was told it was returned to singapore from the us due to a mistake on the part of singpost where they sent this as regular mail instead of registered mail.

I said I want it retrieved so I can send via dhl asap as it has already been very delayed and is an important document. The person assured me it will be delivered to raffles place and I can pick it within 2-3 working days. No response thereafter despite emails to singpost. On 26 jan I called the helpline again and was told I would have to pay a retreival charge of $21 despite it being a mistake on singposts end and now I have to wait for another 2-3 working days to see if this will even get waived or it will get delivered to raffles place. My case number is cas 2003359. I am highly disappointed with the fake timelines, the nature of the responses and professionalism at singpost and want to file a formal compliant.

Good evening I would like to know what's is happening with 2 packets, I should received weeks a go. The number are RB428328675SG and the other one is RB434223691SG. Soon I must travel if not arrive this week anybody will be at home for pick it up, during 3 weeks. Could you please help me to speed up the delievery to destination. Thanks hoping news from you soon.

I refer to my above parcel and understand reach Sing Post from UK on 6 Jan 18. The postman deliver the parcel to the address stated but was state
on the tracking note that there no such person. There are two possible reasons which are either the address was wrong address or the post man go to the wrong unit. I checked the email given by the supplier that the delivery and billing address was correct ( as you can see from the attached)
I was very angry on
1) the postman should call me as my HP no was given with the address but he did not
2) when the parcel fail to deliver and the parcel was straight send to the sender which is in UK without trying to call me . I was not informed of anything regard the undelivered parcel and was come to know only after
I call the customer service.

Due to this incident and also after knowing from internet there are lot of
complaints from other customers about did not receive parcel etc,
I don't think I will want to take the risk in future when send my parcel to customer. I call up customer service on Wednesday which is 10 Jan and understand it is under investigation and need to take 3 working days then you will reply to me. I will wait till Monday and if no satisfactory reply about the status of parcel, I have no choice but to complaint to higher authority. I expect a satisfactory reply from Sing Post later by next Monday.

Best Regard
Raymond Lin
HP:[protected]
email address: [protected]@singnet.com.sg

I refer to the tracking no :RS818439443GB
I have bought goods from BooHoo from UK and reach singpost on 7Jan 18. Your postman go deliver the parcel and someone on the unit say there are no such person and parcel was sent back and with understand from your customer service officer will be send back to sender which is in UK.
There can be only two type of mistakes. The first one is wrong address put on the parcel. I have checked the email from BooHoo( as per attached) the billing & delivery address are both correct. The second situation is the Postman go to wrong house unit. I request the customer service to let me know what the address shown on the parcel and they refused and need 3 working day to investigate.

I very disappointed with Sing Post services because when Postman find there no such person in which the Postman or Sing Post should call my hp
( I have stated my handphone number on the address ) But this was not done and till now I did not receive any call or email from Singpost or post man. There are time the postman will call me telling me they are going to deliver the parcel and check whether I am in the house.

If I did not call the customer service I will not know whether the status of the parcel and may just send back to the sender in UK . Who have to pay the shipping cost for return the parcel. I not going to pay.

The disappointing part is Singpost don't even send a courtesy call to inform me what happened to the parcel and just keep silent for the 3 days

Now I will have to think twice about using Sing Post as it will lead to loss of customers due to good don't reach them on time and I have to refund my customers . I would like to ask are Singpost going to pay for my damage
on losing my customers or have to compensate my customers.

I have gone through the internet and was get more disappointed as there are many cases like mine and they are totally disappointed with SingPost
As a Singaporean, I am very disappointed in our best services which we alway proud off.

I look forward to receiving a satisfactory reply from Singpost by today ( as today is the 3rd working days which your customer service officer state need 3 working days to investigate this) parcel by today. If I don't receive any satisfactory reply, I have no choice but to lodge a serious complaint to the higher authority on Monday.

I had a package that came from the US to Singapore via USPS. I was looking at the tracking status on 05 Jan 18 when it suddenly showed that the package was "delivered" on 04 Jan 18. I immediately went to check my mailbox as well as asked my family members if they have received any package. Unfortunately, no one has seen the package.

I went to the SingPost website to chat with the helpdesk regarding my missing package. I explained my situation and the response I got was "our system shows that it is delivered". I insisted that I have checked everywhere but I have not received it. They helped me raise a ticket and say that it will take 3 working days to investigate. I chatted with their helpdesk again on 10 Jan 18 and quoted my ticket number and explained my situation again. Their response was after investigation, "our system shows that it is delivered". I asked for a proof of delivery and they said that it will be sent to me via email by the end of the day but it will not have a signature as the package is handled by normal mail. There was no point sending me a proof of delivery if there is no signature as it doesn't add any further value to what they have told me so far.

In any case, I did not receive any proof of delivery nor case number via email to date. I was expecting them to come back with further details. They told me that there is nothing they can do about it. After much back and forth, they agreed to escalate to the relevant department and it will take another 3 working days.

Till today, I have not received any emails from SingPost including any acknowledgement that they have received my feedback.

No respond to my case despite several attempts
Case no
CAS-1962789-X1W2W7
CAS-1962917-V2J2K9
CAS-1969613-M6B9G4
CAS-1970065-Y0P2R6

was told that will take 2 working days for follow up and respond, is already been a week

29 Dec - Checked the tracking status, parcel delivered to the assigned popstation, no pin code received, how am i supposed to collect if no pin code, i take the initiative to contact your customer service via email and live chat on 3 Jan - NO FOLLOW UP and due to the expired time frame of 5 days my parcel was delivered to the main post which is out my my way and time for collection. Called again on the 5 Jan to request for redelivery to the City Square post office and the customer service attended to me (Manpreet Chabbra) assured that it will be arranged accordingly, however till today i've checked the tracking status parcel still remain at the main post office, if no collection by 12th item will be discarded or send back to sender.
I decided to collect in general post office as no point contacting the customer service, is totally a waste of time - NO RESOLUTION AT ALL. This is super bad service.
-No pin code for collection
-No follow up on the case
I wonder what would be the response after they have send the parcel back to the sender/ discarded it if I did not collect it by the 12th?
supposed to provide convenience to by choosing [protected]@popstation but instead is more troublesome, super bad option.

I am supposed to have a delivery on the 15th Dec and I waited the whole day at my house but nothing was being deliver to my house. When I check the online status, it was mark as delivered status (who is this delivery guy?)
I make a call on the next day to the customer service and it took them 6 days to reach back to me that item is not found at the warehouse and someone else will contact me again. Until to date no one contact me which is already 2 weeks already!
There was a ticket created CAS-1933193-C1J1N7 and on the 22nd Dec I reply the ticket and your Customer Care Preetpal Singh said they need 2 more working days. 2 working days is up and I reply the ticket for 2 consecutive day and you guys just ignore my ticket and sit on the issue. Today is the 4th working day and I demand an answer right away!

This is the 3rd time I have encounter the such lousy & irresponsible responds and delivery service from you guys!

EL348532430JP

When I was ordering from vpost I kept in mind of the advertisement on vpost that said pay your shipment for vpost before 5th december in order to receive your package before christmas.

I made payment for shipment of three parcels through vpost before 5th december. Parcels successfully reached singapore on 15th december. Two parcel delivered to me on 18th december. While one parcel stuck at processing facility until I called them on the 18th of december. Customer service jayesh picked up my call and assured me that a note has been written to expedite my matters. Speedpost (As I could track from my parcel only through speedpost website) finally attempts to deliver my package on 22 december. Delivery man picks up package at 10am in the morning and only delivered to the post office at 6:13pm (Post office is closed at 1pm)

Question: why would the same company not know the operating hours of their post office?

And I called singpost again and my case was brought to the manager shruti whom I then update my delivery address to my own flat instead of doing the same stupid thing by sending it to the post office when it is closed and returning my parcel back to warehouse. I wanted my parcel to be delivered by 23 december but according to shruti it was impossible as they said that it was peaked period. She further more blamed me for not calling them earlier when my parcel was stuck at the processing facility and only chose to call them on 23 december when they are dealing with a high volume of parcels.

As manager shruti could only then promise that I can get parcel by tuesday 26 december or at least latest 27 december, this clearly shows how their advertisement of paying your shipment fee before 5 december in order to get your packages before christmas was a huge lie.

On 26 december, they attempted delivery again of my package on 26 december and attempt to deliver to the post office again at 4pm when I have clearly instructed them to change my delivery address to my flat. I called them again on 26 december and shruti told me will give me an update about the parcel once they know its whereabouts. Shruti called me back at 1pm on 27th december and could not tell me where exactly is my parcel and that they are still working on it. Called them back at 5:32pm and shruti refused to pick up the call and jayesh who picked up my call could not tell me exactly where my parcel is and only could reply with "the team is working on it" and promised to have shruti call my at 10am tomorrow morning (28th december)

Today (28th december), no personnel from singpost called me to give me an update about my article and only when I called them at 10:45am amanant who picked up my call told me that shruti was not in and would only call me back before 12 in the afternoon. Finally I get a call back from shruti at 12nn and she then informed me that they do not know the whereabouts of my article and hence conclude that my parcel is missing.

Horrendous customer service with customer service personnel probably directed to call centres in india which have no experience in dealing with matter in singapore and also just follow scripted responses that do not follow up with any competence actions. I have waited for my parcel's arrival since 15th december and with two attempts of delivery to the post office after operating hours I am then given an answer that my parcel is missing. It is beyond ridiculous. I demand for a total refund of the value of my parcel with the cost of delivery and the cost of my time wasted for waiting around for a parcel that will never arrive.

Date 27 Nov 2017
CR924937842SG

I have sent the item for delivery to Malaysia (customer) at Ponggol Singpost in the afternoon .
in the evening at about 7pm, I realised this is a scam purchase after several communication with the customer. I immediately contact Speedpost to stop the shipment and also at the same time asked the officer whether can I go to the Post Office to stop the shipment. The officer has confirmed with me that the parcel is at Ponggol Post office, however has told me to report the case online and not to go to the post office as she will arrange the cancellation, and they will then update me the status.
On the night I have reported the case online and the case was acknowledge "[CAS-1842722-Y7K8K0]: New ticket created-Re: CAS-1842680-Y2L3T6: New Ticket created - CRM:[protected]"
On the same night I have also reported to the police.

the next day 28 Nov I did not receive any update from Speedpost.
Until 29 Nov, I called the customer service and asked them about the issue, to my shock they are not helpful and yet has asked me to provide invoice number as they can't locate where is the item. Also they keep on specify that there will be a retour charge to me. I am really mad, as the whole issue would have not incurred any charges, if they have follow up the issue closely. Yet now they keep on insisting that there are charges for retour or else they will dump the item. I really refused to hear anymore of their explanation about their process, as such I told them to provide me the status asap. Also they then mentioned again if I don't provide the invoice they can't assist further in their process. As I have been using the invoice from the Singpost, I told them to contact them if they need the invoice. Also at the same time I have emailed my own company invoice to them.

Late afternoon, I have gone to the Post office at Ponggol about 3pm and told the office about my stop shipment and also ask them whether Customer Service Manish Paliwal had contacted them for the invoice and also I have asked them whether they can email a copy of the invoice to them. They assure me they will contact him . Also I was in madness as I have got their confirmation that the item was only collected from Singpost in the after around 3 to 4pm on 28 Nov. If the speedpost did not stop me from going down to Ponggol Post office, I would have save all the problem and even got the refund of SGD43 postage.

The matter worse when I received on 4 Dec, the item is already at the Malaysia custom waiting to send to customer place. Again they requested me for information and also invoice. I contact them again, this officer Manish again asked for the invoice that I have already send them the invoice and also to my shock they did not contact the Post Office for the copy of invoice and yet still request me for it.

On 6 Dec I received a email from Vinay Khandare saying that they will investigate the matter and it will take 6 to 8 working days, yet in the end I did not receive any update from him.

On the 19 Dec, I have emailed to them, requested them for the status, yet I did not receive any.

On 20 Dec, then I received an email from Manish, again he never forget to remind me on the retour charge and worse of all my item is still in the custom.

I as a customer, really get mad and helpless as such a handling team sit and wait for the item to resolve by itself. They only ensure they follow the processs to collect the retour fees in the end of the issue.

from 27 Nov till 27 Dec, my item is still sitting in the custom waiting for you guys to pick up the item. Things are not solve. Yet you are chasing me for retour fees. Is this the right way? I am really mad about it. If the officer has given a piece of good advise, I would not have to go thru this whole mess, and collect my item and money.
I am in total disappointment of Speedpost/Singpost for being such a reputable and big company, your handling of such an issue, is just sit and wait for the next party to provide you a status.

Please let me know how of the investigation as I am losing my patience. Also I want my postage refund and also I am not paying retour charge which is not justify at all for the whole issue your company has created.

I've been expecting the arrival of a package inbound from NY, USA since Dec 2.
As I was told by a DHL customer service personnel on Dec 18, it was due to arrive any day starting from Dec 27 via SingPost.
Dec 27 delivery came as a disappointment to me as this is intended to be a Christmas gift from me to a loved one.
Nonetheless, I've been looking forward to receiving and signing for it in person; as a post-Christmas present.

Just today, I've had to learn about it myself through checks on both DHL and USPS' online shipment trackers that a delivery attempt of this package was made yesterday (Dec 22), albeit unsuccessfully.
As I looked further into it, this attempt was indeed carried out by SingPost at 1712 hours.
According to USPS' website, the reason cited for failed delivery was "Incorrect Address".
It added that the package has been forwarded / redirected with no further detail.
Interestingly, I was onsite yesterday at the delivery address until close to 1900 hours.
I saw no delivery personnel, received no trigger of delivery, and got no call for receipt of package.
This is when I immediately contacted SingPost, in hopes of
1. tracing the package whereabouts
2. arranging for my own pickup of it from any SingPost location

I first corresponded with Chat Agent, Abeer Dubey, via the Chat service on SingPost website this Dec 23 afternoon.
He was of little help to me, and pretty told me what I already know from the USPS website.
What he did throw me off with was when he added that I have an option, i.e. trigger SingPost to try and retrieve the package at a retrieval charge / admin fee of $21.40.
I then asked to speak with him over the phone, and he pointed me to SingPost Customer Care team at hotline 1605 given he cannot render any support beyond the "online chat medium".
I promptly rang SingPost Customer Care sometime around 1500 hours, and was attended to by a gentleman by the first name of Amit (he did not want to disclose his last name).

Amit pretty much regurgitated the same script.
What he did add was that as per SingPost's company policy, my package is being processed for return to the sender, and that this will be completed over a few working days.
I asked for a halt on shipment return, and that I will (saving SingPost the trouble) make my way down to retrieve the parcel personally, wherever the location may be.
This was denied, in spite of him being in direct real-time tele-conversation with me, the intended recipient.
And the reason cited - as per company policy.

I know for sure SingPost did not try and contact me yesterday when the said delivery attempt was made.
What I wondered was if SingPost
• even tried to reach / verify with the sender on the delivery location
• was planning to contact me (recipient) for in-person pick-up or re-scheduled delivery
Although Amit did confirm that SingPost didn't / don't plan on either - due to, yet again, company policy.
When I enquired with him on the exact delivery address or my contact number as stated on the package, I was denied this info and he cited something to the tune of privacy laws.
Finally, he did exactly what Abeer did, i.e. offer the same optional and payable service i.e. trigger SingPost to try and retrieve the package at a retrieval charge / admin fee of $21.40.

So basically, it appears that in this case, SingPost is claiming that the delivery address was incorrect. Even though I was onsite the whole time.
And SingPost made no effort in trying to contact the sender for verification, or get in touch with me (the recipient) before planning to blindly return the package to the shipment origin.
What's worse, even though I have gotten in touch with SingPost (i.e. Amit), and he has verified that I am indeed the intended recipient, SingPost insists on shipping the package back to NY and declines releasing the package to me sans my payment of a retrieval fee?
How does any of this make sense? Why am I being charged / unjustly penalized with a retrieval fee?
I will be onsite as well for the next week and even through to week 1 of Jan.
So given I've already contacted SingPost and provided sufficient proof that I am indeed the recipient for the package, I would suggest that SingPost release it to me unconditionally and without further ado.
Again, it can be for my own pick-up, at whatever location SingPost prefers.

While my primary concern is on my package, I would also like to make a suggestion to SingPost.
Relook your customer service offerings, via both your Chat window and Telephone hotline.
If they are simply going to blindly read off a pre-prescribed script, regardless of the customer's question, this is not customer care.
Customer care isn't just a name-sake, or repeating the same robotic response from off a locked senseless script.
You can easily log these standard answers into a FAQ of sorts.
Believe me when I say we can read them on our own, so long as it's in English or an alternative local-friendly language.
Some might say SingPost's customer service is a joke.
I'd say, think through it carefully, and take corrective action where need be.

Per my tele-conversation closing with Amit, I'm told to expect a call anytime on December 26, from his supervisors when they return.
This is as per my request.
I've asked for, and wasn't given an estimated time or supervisor's name.
In any case, I hope to hear back from his supervisor, and look forward to engaging with the SingPost team again.
Hopefully, the next time around, with positive news regarding my package.

Speedpost is a joke.

My article was delivered to Katong Branch on 14 Dec after an unsuccessful attempt to deliver to my residence.

I called the customer service hotline stated on the delivery slip to request for redirection to Suntec City branch on 15 Dec about 134pm. Was advised by customer service officer to call back to arrange after 2pm the same day as he could not accept my instructions before 2pm.

Ok. I made the second call the same day 15 Dec after 2pm to put in my request and was advised that it will take 3 working days to reach Suntec City branch. I was also advised to check on the speeedpost webpage when it can be collected.

I checked on the website on 20 Dec (wed) and it stated it was delivered to Katong Post Office on 15/12/2017 at 14:46 - ie. Nothing has changed.

I called the customer service enquiring when it can be delivered. Was advised by a CSO that it has been collected since and is in transition, which will be able to collect the next working day after 2pm.

On 21 Dec (Thur), I checked the website, nothing as changed. So before I make the trip to suntec city branch I decided to call the customer service officer. This time, another cso advised me that it will take 5 working days to reach me, to my surprise. I told him, it cant be. After checking, he told me that it is just been collected today, and may reach suntec tomorrow or the day after.

I asked to speak with the supervisor, a female officer advised me that she has just put in the request to collect my article today (21 Dec). I was upset because the article is meant to be a present for someone and you cant possible be taking more than 4 working days for a re-direction from Katong to Suntec. She rudely told me that I am not the only customer that they have to deliver and its peak season etc. I told her she missed the point, the point is why is article only despatched today when I have logged in the request since last Fri 15 Dec?

She told me that there is nothing she can do. I asked to speak with her supervisor. This time, a gentleman took my call. Within a few minutes of me explaining to him my situation. He raised his voice at me saying, "Sir, I can talk to you for the next 2 hours if you are free, and the answer to u is still the same, IT IS IMPOSSIBLE to collect today, MAYBE you can try to collect the article the next day after 2pm but I have to call back to check. OR if not, it's the following day."

From Katong Branch to re-direct to Suntec branch, it takes more than a week, with wrong information and bad customer service experience.

After putting down the phone, I got an email notification from the website saying that "Unclaimed at Katong Post Office, returned item to Processing Facility"

"Speed" post, seriously?

Consigment no. EG981428397IN, received at Indian post office on 22nd Nov 2017. It had not be delivered to SBI Little India branch, Singapore.

Ms Hnna Q/branch manager can be contacted for the delivery of the speed post on the folowing address:

State Bank of India,
Little India Branch
Block 677 Rangoon Road,
(Opposite Farrer Park, MRT Exit A)
#01-02, Singapore 210677

Tel: [protected]
Fax [protected]
Email: [protected]@sbising.com

Branch Operating Hours
Tuesday to Friday : 2.00pm to 8.30pm
Saturday & Sunday: 1.00pm to 8.30pm

Hi, to whoever it may concern,

I just like to make you aware of how disappointing SingPost has been in my recent shipment.

The whole case wasn't handle properly at all especially by the Support centre.

I have make a booking for speedpost priority and 2 booking for speedpost standard, on Sunday 17 Dec 2017, for collection on 18 Dec 2017. I have make plan for someone to be home the entire day waiting for the collection man to arrived. Unfortunately, no one came for collection.

I made my first call to the SingPost Support Centre, and the person told me to wait until 9pm. At 9pm, no-one came to collect the parcel.

The next morning at 10am, I made a call to the Support centre again. And the lady told me my booking have been closed. I did not receive a Call from any postman for collection. And someone is at home all day. There is no sms/email notification to inform me about this status. I even log on to the ezy2ship portal to check, the status was still waiting for collection.

The customer service person, said she can help me with the re-booking. After giving her all the information, she tell me that the system was down and I have to do the booking myself online. Or she will call me back.

I went to the portal to rebook, but realise I need to pay again, and I will get a new tracking number. Which also means that I need to re-paste the label again. This is ridiculous. I call back to the Support centre the 3th time. (And by the way, every single Call, I need to wait at least 10 mins to talk to a customer service person). Another person pick up a call and said they there is nothing she can do, she can only transfer my call to the booking department to make another booking.

I provided all the information again! After getting the booking ID. She said that the postman will come for collection by 6pm today, 19 Dec 2017. I have someone to wait at home again the whole day. But at 5.40pm still no one came for the collection!

I call the 4th time at 5.40pm just to so to make sure that it is before 6pm so they could help me before off working hour. And the customer service person said that, I need to wait until 6.30-6.45pm. I ask him if nobody come what happen. He said he will escalate to higher management. I waited until 7.30pm. But there is still no one that came for the collection.

I called again for the 5th time at 7.30pm. A lady pick up. And she tell me there is nothing she can do, because the delivery team has already stop working! And she asked me to wait until tomorrow, 20/12/2017, 2pm! I said the previous person promise to speak to the upper management, but she say there is nothing she can do now?!? I ask her if I should still wait until 9pm, she said no. Ask me to wait again tomorrow.

So tomorrow, I need to plan for someone to be home all day again.

I have paid for speedpost priority, so that it will delivered within 2-3 days. But now, the item is still sitting at my house! Not only I didn't get any proper reply by anyone from the Support centre, I just felt cheated to be waiting and waiting expecting that somebody could really help me.

I hope you can do something about this. I don't want to be waiting again and again. It's all lies. This is no longer priority service anymore, but I am pay for that price.

Delivery date: 15 December 2017
Client number: XZ00001784211
Description: The parcel is suppose to deliver on 15 December 2017, but it's failed due to they deliver the parcel after office hour. Then on the same day i called to singpost and ask about the status. They mentioned to me that the parcel will resend to me on next monday, which is 18 December 2017. On 18 December 2017 i didn't receive my parcel, again i called to singpost service center, and ask about the status. The operator told me the parcel will send to me the next day, which is 19 December 2017. Again, on 19th i'm didn't receive my parcel, i did a online chat to singpost, and ask them to expedite the delivery. They do agree on that, and leave me a case number, which is CAS-1918281-X7L1K0. After a while i called to singpost service center to verify again with this case number, and the operator told me there is no request tight to this case number to expedite the delivery, and he will did it for me now. Why after i make so many request, but the parcel is still not deliver yet?

To Manager,

I very unhappy with yesterday night experience at Singpost (Jurong Point branch).

About 9pm, i went to the counter to ask one of the staff (Filipino girl) to assit me weighed my wedding invitation card & she told me $0.60 per card.

I was curious, i told the girl this is 3rd time i'm sending the card, 29 Nov & 14 Dec 2017 i sending with only $0.37 and the staff ( Chinese Guy with wearing Spec) told me normally is $0.60 but because of Christmas promotion so the stamp fee is only $0.37.

During 29 Nov & 14 Dec 2017 the staff also asking me whether is Xmas card or wedding card, I told them is Wedding invitation card, so i have no problem with that.

Until yesterday night, i think the filipino staff also not very sure when i questioning her, she asking her colleague / superior (im not sure) is malay elder woman name start with Nur...never take down her full name.She come to me without smiling face (im ok) but i found her attitude is damn rude.

I told her last few day i just send the card with $0.37 because of the promotion, why now is $0.60 & she question me who is the one telling me is xmas promotion. I have told her whole stories end up she never apologize to me & said to me MAYBE the staff give wrong information.

Helo, what MAYBE? For sure someone must be given the instruction to the staff, otherwise the 2 diff staff won't tell me the same thing ( Xmas promotion). OK find, i told the malay woman i dun care, since you guys giving wrong information is your fault, i expect her to say sorry but end up she just throw to me ( UP TO YOU LO, if u want $0.37 just put 0.37).

Come on, you are in service line, how can you so rude to the customer, i found singpost are not reliable and all the information are not standardize.
This is my big bag do you know how important to me? If you in my shoe how did u feel that?

Now, i worried the first & second batch wedding card i send with $0.37 whether my guests able to received. I have 600 over guests, impossible i have to call 1 by 1 to make sure my guests have received the card.

Final, i hope management will take the necessary action to this Malay woman, her attitude really bad & the way she answer to customer really UNPROFESSIONAL.

Regards,
Cindy Teo
H/P: 9237 4071

Sender drop item at SingPost 13 Dec, 15th Dec status delivery in progress, waiting whole day no one come knocking on door, same day status change delivery unsuccessful, delivery advice issued. No delivery advice found.
Item status in transit to nearby Bedok central SingPost, according to SingPost website registered article "For any unsuccessful delivery be it local or overseas, a delivery advice will be slipped underneath the door of the addressee's address. For local item, you can collect the item from the designated post office, or redirect it to another post office of your convenience or reschedule for another delivery."
Called SingPost 1605 hotline, was told cannot collect item at nearby Bedok central SingPost next day morning, need to wait following Monday 18th Dec to check items status again if ready for collection then either collect myself or rearrange another delivery.
Registered article was advertised at 2 days on website, so now from 13th Dec until 18th Dec no confirmation can receive item.
The moment complain called made at 1605, tracking number becomes invalid and can not retrieve history, lucky I did print screen.
Conclusion, is this how SingPost service standard today? Spend half an hour talking to 1605 customer service, didn't lead anyway but more delay and cannot even confirm where's article location. If you have experience talking to Indian who keep twisting the roti Prata, you will understand the frustration.

Parcel LZCG000185086 was not delivered and the reason given was "office site not accessible" which is a lie because all other parcels arrived but singpost's! There was no attempt at all! This caused me so much inconvenience- why bother to do delivery if I have to collect it from somewhere. Signpost once again has failed. This is disappointing! And when I tried to feedback on their website I cannot because the item was from Lazada and I cannot input the sender's details to summit the complain.

SINGPOST SUCKS! To all Singaporeans, you must be ashamed of this National Courier. It's been 8 days after the failed attempt delivery, still my wife was not able to receive the package which my mom and sis sent to her because the CS are the worst, very untrustworthy and sloppy. We kept calling and you guys CS kept talking in a positive way but no action. At first, you said that the package will be picked up in 2-3 working days at the nearest singpost location and that you guys gonna call if it's ready. But what happened? There was no call. I decided to call CS in the 4th day, CS said to wait for tomorrow and still not happening. And now it's been 8 days already, you don't even know where the package is located now. Please try to change your policy. SINGAPORE is an advanced country but you SINGPOST ruined it. You cannot let your customers left hanging and wait for several days for their package to arrive. That's your big responsibility. You must be ashamed. Canada Post and USPS are not like that. Once there's a failed delivery attempt, they are gonna leave a note on your door or call you to pick up your package in the nearest post office on the following day. That's how it works. I am so dissapointed that the package which was registered and with a tracking number was not delivered until now. "BOOOOO"

Hi,

I would like to do a feedback form about your services & I hope this form really will make a differences in future.

Today I queued at Yishun Singpost for fanmeet / concert tickets & apparently I was in the first line. Usually ticketing are quicker to process in Singpost & it's always give us a very good seat & view.

However today service really disappoints me.
Firstly, the ticketing will start at 10am,
and one of the man working there ask we to come at 9.45am, so we came & queue but till 9.57 nobody open the booth yet for the ticketing. So I have to cut a officer and ask can they open the booth to get ready because the really is really curtial to us. I understand that weekends singpost usually are quite busy. But ticketing is only for this particular day & the timing is really important to us so we can get good tickets. (does it make sense when you pay the same prices for the ticket but u sit all the way back)
- this one point Yishun Singpost can improve on, as my friend from Tampines Singpost / Bukit Panjong Singpost all have better experience compare to mine.

Secondly, I hope you can improve on when to prioritise which is need to be done quickly. When booking the ticket I can't believe the fact that the person who help us book the ticket, seems can't be bothered. While trying to book the tickets, other officer ask her something, if more professionally she could have ask him to wait for a moment she settled out ticketing but instead she suddenly stop and talk to other officer at the side?
Every minutes & seconds is important to us, this action of this servicer makes no differences that we buy the ticket online instead.
This ticketing takes less than 5mins to booked it, the servicer could have priorize us and quickly get it done first.
I really very disappointed at this part which leads us to get really bad ticket. My friends who queue in other Singpost & get second / third in line, they got first row near the stage meanwhile I queue first in line, I got all the way back or the stage. (we both spent the same amount for the tickets)

Thirdly, everything is bad enough and your servicer still charged us extra amount of money. She charged us extra $5, and behind the girl who queued for her ticket told us she charged us more.
So I have to apporach the person who charged us more and let her know.
When I let her know about it, she seems pissed with us like it become our fault? And didn't even say sorry or say any explanation. She just check and tell us "here is the $5".
I really find her rude, I worked in service line, it's a natural way to apologies or explain to my customer if I charge them more. I would like to let you all to know that the fact even if we are younger, we are still customers. It's really rude to do this to us just because we seems young? I worked in service line, I don't choose my customers who to treat nicely.

In conclusion, I hope you will respect & prioritise our needs/wants, even if we are student, we are still customers. If other Singpost outlets can do such a good service, I don't see why can't all Singpost be the same standard. If Singpost can't prioritise our needs such as importance of ticketing, then Singpost shouldn't take in ticket sales.

I sincerely really hope you can do something about it, and it's something I feel all Singpost outlets should know about it too. We are customers too.

Sorry for the inconvenience causes, I look forward to a better service in future ticketing. Thank you!