Sit ‘n Sleep
Reviews and Complaints

Today at Pasadena store I requested to exchange my two mattress bases. The Assistant Manager said he cannot help me at the store level and told me to call the customer service, or come again several days later when the manager is here. I stayed at the store and called the customer service number that he gave me. Customer services representative asked me which store I purchased it and I told him it was Pasadena. He then put my call on hold and called Pasadena store. The Pasadena store manager heard the phone rang, picked it up and IMMEDIATELY hanged up. I continued staying in the store and called the customer service number again. In the middle of my conversation with the customer services, the Assistant Manager without my consensus hijacked my call by grabbing my phone, talked to the customer rep. and told him to dismiss my request. I was totally SHOCKED! I don't deserved to be mistreated. It was not about whether the request was approved or not, but the way they treating and handling customers. I requested to exchange the bases but not the mattresses and ended up the customer service INFORMED me they were cancelling my whole order (2 mattress and 2 bases which have been delivered and worth $8000+) and scheduling a pick up. Ridiculous!

Sit and Sleep Warning!

BE AWARE that the mattresses they sell you are only warranteed for the TOP. Our $2300 one year old mattress is ripped and falling apart in four places on the bottom. They tell you to turn them but they are very heavy and made of cheap material on the bottom so when you DO turn them the seams rip apart because of the very cheap material used on the bottom. It's very deceptive because they use quality on the top part.

When we went back to this store in SC the salesman tells you to contact customer service, but they DO not get back to you even after lodging a formal written complaint and given photos of the problem. The person handling complaints is rude and cuts you off and never returned our messages. We have waited for over a month with no return call. I wish we had spent the money and bought a two sided mattress somewhere else where quality matters.

I've visited Brea location and purchased the Kingsdown Mattress on 9/7. I have also asked if I needed a bed box (foundation) for the mattress and they said I didn't need it. Therefore, I purchased only the mattress and it was delivered on 9/9. When it arrived, I placed the mattress on the bed frame and it didn't look right. So, I called the Brea location again on 9/9 and they said that I needed the bed box (foundation) for the mattress. Therefore, I told them to order one for me. They said in order for the delivery to occur on 9/10, that I would need to come in before 6pm on 9/9 for the delivery to occur on 9/10. Therefore, I had to cancel my appointment and went to the store to make the payment. I got there on 9/9 and made the payment and they confirmed the delivery is scheduled for 9/10 and that I will get a call between 6pm - 10pm with the time on 9/9.
I did not receive a call on 9/9 so I called the store on 9/10 at 10am and they said they will find out and call me right back. After waiting 2 hours, around 12pm I called again and they said they will find out and will call me back in 10 minutes. After waiting another 1 1/2 hours, I called again and they transferred me to the delivery department. Delivery department stated the delivery was scheduled for 9/11 and transferred me to the customer service, which later transferred me back to Brea location. At Brea location, they stated that Delivery Department screwed up that the delivery will then happen on 9/11 and nothing they can do.
I had to cancel two appointments and now another appointment for 9/11 for the delivery; once on 9/9 when they told me to come in to the store before 6pm to make the payment to schedule the delivery for 9/10; second on 9/10 to accept the delivery (which I've called 3 times and waiting 4+ hours and found out that the delivery will take place on 9/11); third on 9/11 which I now need to cancel because they said it is NOW scheduled for 9/11.
If they were honest with me from the beginning then I never needed to cancel my appointments and didn't need to go through all this.
Very disappointed with Brea location service.

Bought a mattress a year ago and it hard as a rock, I thought support was the way to go. I went back to sit n sleep and they said I had a 365 day exchange policy. The delivery crew has come 3x now and won't do the exchange. Also they don't wear masks, gloves, speak english, and their hands were all dirty. I inspected the mattress before they came (I also use 2 matress protectors) they took my matress to the truck and brought my new one in then they brought the old one back in and said it was stained and it was damp. Each time they come they find some other reason to not exchange the mattress. Customer service doesn't care and now I have a mattress that for all I know they did something to it in the truck the 1st time! I would have noticed a damp stain before they came. I'm so upset and now have no mattress I feel comfortable sleeping on. With covid i'm not even sure I want it in my house now. Beware of exchange scammm! I have no idea what they did once it was on the truck! Customer service is rude and dismissive. Now I have to go spend money in this economy for a new one

We purchased a Serenity king mattress from Sit and Sleep in Murrieta, CA in May 2016 order number [protected]. It failed the first month we had it, tried to return it and was convinced by the staff member there that it just needed to be broken in more. Finally we could stand it no longer as my husband and I have bad backs.

In December 2016 we had had enough and contacted the store manager . We had an inspection done and the mattress was deemed to be defective. We did an exchange for and PAID for a firmer mattress thinking that would eliminate future problems. The mattress was wonderful for 2 months, then began sagging and sagging and sagging. Now we are waking with back aches again.

I contacted the store manager, the THIRD since we made our initial purchase. I asked her for a refund so we could purchase a mattress elsewhere. She said to me "I will tell you what is NOT going to happen, We are NOT going to issue you a refund". She said we could look at other mattresses IF this mattress is inspected and deemed a failure. The Aireloom is supposed to be their BEST mattress so WHY WOULD WE WANT A LESSER QUALITY MATTRESS?

Again, an inspection was done. After not hearing from them after a reasonable time, I called and was told there would be NO EXCHANGE as the mattress was ONE HALF INCH under the fail requirements. THIS IS UNACCEPTABLE. WE PAID $3400 for a mattress WE CANNOT COMFORTABLY SLEEP ON.

Let me tell you that I purchased an Aireloom mattress because over 20 years ago I had purchased an Aireloom Rip Van Winkle mattress that had a 30 year warranty (at that time). We slept on it several years and it is in our guest room now. We have had extended guests over the last few years and it does not show even a slight impression. It looks the way it did when I bought it. THAT was a mattress worth the money I paid back then. THAT WAS WHEN AIRELOOM WAS A QUALITY MATTRESS.

The only thing I can say at this point is since Kluft bought out Aireloom the quality has gone straight down hill. I am disappointed and outraged at the prices they charge for sub standard junk.

I asked for A FULL REFUND. I was told "It is not going to happen..."So? Sit N Sleep keeps my money (that I am still paying on) and I am forced to buy another mattress I guess.

Janis Uriarte
[protected]

We just bought a mattress from Ali at Sit n Sleep Murrieta. The mattress in the store was perfect, but the one that was delivered was hard as a rock. I splurged on this mattress because i have a herniated disc in my neck and needed the best i could get. 2 years of physical therapy went down the tubes in one week one this thing. both my arms are numb and i am in constant pain. Ali stated a dozen times that he will guarantee the mattress. come to find out there is NO guarantee! i have the option to forfeit 20% of the cost to swap it for a new one, but no returns. He has NO idea what guarantee means! He stated that after 30 days it will be just as soft as the one in the store. NO WAY! it’s been almost 2 weeks and it’s not a bit softer. Now i have no choice but to sleep on an recliner, just to keep to pain manageable. DO NOT BUY A MATTRESS FROM THIS COMPANY, AND ESPECIALLY DO NOT TRUST ALI BELAGASEM. When i call to explain my predicament, he cut me off and said stop talking, you should have read your contract. The amount of paperwork was like buying a car. i unfortunately trust people, that's where i went wrong. CAUTION STAY AWAY FROM THIS PLACE.

I spent over $5000 on the top of the line organic mattress. Sit and Sleep sold it to me repeating over and over that it had a 20 year warrantee. When I purchased it all the salesman did was write on the receipt "20 year warrantee". I complained after several months because it sags a lot on my husbands side of the bed and there is a big lump in the middle of the bed. They sent out an "independent" person to measure the problem last year and they said it was not bad enough and I would have to wait a year. I did that and it is still not meeting their scale and this year they said my bed frame was faulty. It is the same heavy wooden frame I have had and it was not a problem when they saw it last year or when they delivered the mattress.
We are seniors and we cannot continue this game.

My wife and I purchased a bed at Sit 'n Sleep. As part of the deal, the salesperson insisted that we take a set of 600 thread count sheets and pillow cases and two expensive pillows as a gift. We later found that the invoice showed that we paid over $500 for those items. When we attempted to return the unopened and unused items, we were assured that these items were actually gifts and the price of them was deducted from the cost of the bed (over $2000). When we were told by a Sit 'n Sleep customer service person that they don't give away pillows and sheet sets and that we were paying for those items as indicated on the sales invoice. We then attempted to return the unwanted items again and they refused to allow us to do so. After much discussion, they agreed to credit us a total of $275. As this amount was better than nothing we took it but are far from satisfied.

Also, when one finances a purchase at Sit 'n Sleep, they open a credit card account at GE Credit Bank. (We were never informed that this was a credit card account and not a loan for the bed.) Even though we paid on time, they tacked on late charges EVERY MONTH. So each month for several months we had to call and have the late fee removed. Finally.we gave up and paid off the entire amount and closed the account.

The Sit 'n Sleep customer service personnel were rude and uncompromising. We attempted to discuss the matter with their public face and CEO, Larry Miller but were denied access to him every time. It is apparent that Sit 'n Sleep is a corrupt and unfair company.

We purchased a Bed and paid cash. Within a week we heard popping and other noises on my husbands side. Within a month we called about the noises and complained that as my husband would stand the Matress would " Pop out". Three months in, the bed did have a sag. We turned the bed to see if it would help. It did not. The next month we asked to return it. The company sent out a man who took "measurements" Of the bed. He never sat or lied down in the bed to see if the problem existed.( This was like saying I want to return the shoes I bought and they say the shoes look fine). The only way to know the problem is to lay in the bed. Of course he said we would get a letter and ruling on the return of our bed. Can you guess the answer to the ruling. We could not afford another bed so our backs are in pain until we can afford it. Their must be a better way to purchase a good bed.

I purchased a Serta Metropolitan mattress from the Store in Palmdale Lancaster California. My Sales person was Michael Robinson.

My first complaint is that they promised me a week out delivery from the date of purchase, which I had to take off work to be home for. I was notified the day of my delivery that the mattress was not put on their delivery truck. My sales person offered me a 200.00 refund for my inconvenience. I was satisfied at that point.

The next week’s delivery again did not show up as promised by sit n sleep this happened three weeks in a row. Each time I had to take time off work to sit and wait for them to come.. With last minute notices that my mattress wasn’t in the store for some off the wall excuse, by my Sales person.

I was promised this 200.00 refund and to this day still haven’t seen it hit my mail box. Almost a month into my check of 1986.00 clearing. As I speak to Michael I become more and more frustrated due to his babbling on with excuses instead of straight answers.

As we were purchasing this mattress, our sales person was also preoccupied with new customers and the phone then giving me his 100% attention for the 20 minutes it took to write up this invoice. I as well work with the public and was very unhappy with his customer service skills.

My last complaint is that I purchased a California King that is suppose to be 72x84 but the mattress that was delivered is 72x80. This I am taking up with corporate because it is not the size that I ordered and what is stated on my invoice. Not to mention I cant bear to hear Michael babble with anymore lame excuses for one more minute.

Do not purchase your mattress from this location.

My last comment: YOUR KILLIN ME LARRY! GET DECENT SALES PEOPLE.. WHO DONT BLOW SMOKE UP OTHER PEOPLES ###.

If you buy from them ( Sit n Sleep ), make sure you get what you want. We have been trying for almost 30 days to exchange our $4, 000 mattress. The new mattress came today. They said they sent the best delivery team, , , HA! They bounced it off the tail gate of the truck, then punctured holes in it as the tried to get it up our stair case. They were very rough with it. When I told them I wanted to take pictures of the damage, they rushed the mattress out and almost had it loaded before I got back outside. The only thing that kept them at my location to deal with the issue was taking the keys out of the truck. An hour later, and several calls to multiple people (seems the supervisor that we were dealing with wasn't there, even though he promised me he'd be in all day). The old mattress is finally out of my house, they had to leave the mattress with the holes in it (wow, this time they got it up the stair with no problems, , , amazing). Now, Ive got to wait another 13 days to get this damaged mattress replaced, and out of our house. VERY CRAPPY CUSTOMER SERVICE! If you do need to speak with anyone there, contact Teresa at extension #1219, so far she has handled my issues the best. Don't deal with Frank, Leanne (ext #1218), or Shannon (ext #1217).

In southern California there is a mattress company named “Sit-N-Sleep” which fills the airwaves with advertising. My wife and I bought a mattress from them after laying on dozens of mattresses in their store. When the mattress was delivered it was much softer than the one we tested in the store. Because “Sit-N-Sleep” had a “..return the mattress within two month return policy which included a 20% restocking fee, ” we continued to sleep on the mattress for a month.

After a month we returned to the store and contracted to trade up to a firmer mattress. The extra cost including the 20% restocking fee came to more than $600.00. Sit-N-Sleep said they would deliver the new mattress and pick up the old mattress in about a week.

A few days later we noticed some of the mattress tags were wrongly placed. At that point we realized the delivery guys had put the mattress on our bed up-side-down. When we turned the mattress over and laid down on it we noticed it was much firmer. We canceled the second delivery and pickup and Sit-N-Sleep said they would remit our credit card payment within 3 business days. Two weeks went by and nothing had been done. We are now disputing the payment with our credit card company.

It has now been more than two months and we discovered that the mattress was not put on our bed up-side-down. Now we suspect the entire mattress may be a reject poorly constructed. We paid almost $2000.00 for a mattress that should have been sold at an outlet mall.

I bought a 2300 Chatom and Wells mattress from Sit and Sleep with a Mattress pad that would guarantee the mattress from any stains. The mattress has sunken in over the five years and I called for the warranty inspection to have it taken care of. I was told when we bought it that any problems within the ten years that they would replace the mattress. The company sent out some guy who took measurements and said I would be contacted about the warranty. Approximately five days latter I received a letter from Sit and Sleep that due to a Stain on the mattress the warranty is null and void. The mattress pad sold to us was to guarantee the mattress warranty and not allow any stains to the mattress. The stain is the sized of a Quarter on a Cal. King mattress because the mattress paid did not due it job. I am thinking of filing an action against Sit and Sleep and Chatom and Wells but it is hard to get the information on the warranty from the company. Does anyone have any experience with this that can help us? It is obvious that Sit and Sleep did not back up the warranty on the mattress paid that would have not voided the warranty and you would think that a small stain would void the warranty. Anyone out there thinking about buying one of these should take note.

I bought an expensive simmons mattress from sit and sleep one week later I have developed severe rashes, I have had to see a dermatologist he thinks it might be an allergy to fleas or ticks, I read an article that says there is an epidemic or bed bugs so I went out and bought a tarp to cover my mattress, just to test it and see if there are any differences in my rash, guess what all this time I have been sick with this damn rash, is because my bed is toxic, they are not cooperating with me so far, and if necessary I will seek the help of a personal injury attorney.