SkipTheDishes
Reviews and Complaints

Receipt #[protected]. I placed my order and I did not check my address on the order since I have been ordering from skip and my order was delivered at my home address. For some reason it went to my old work address and the service person on the app name Konami. He would only credit me 50%. So I don’t get my food and I have to pay half the order. Does this make sense? Do I have to. Go to court to get the balance of what you owe me. Plus your lovely worker just cut me off with an email address [protected]@skipthedishes.ca and ended the chat. Is this how you treat your customers. I think your company needs to learn what customer service is all about.

I waited 20 mins for an 8 min drive to be delivered while the driver took a joy ride downtown despite clear instructions In the notes and that’s not the worst of it.

The food was terrible. Burnt chicken and potatoes. Sour soup. Dip was rock hard. Tzatziki was garlic, nothing close to tzatziki. I asked for a refund and had to fight tooth and nail just to get $30 back from the $60 bill and credits that I will not use since I’ll no longer be using this business.

The CSR refused to provide me with contact information for her head of department to put in a formal complaint. Claiming they don’t have any one I can contact which isn’t true.

I’m never using skip again. Horrible CSR and they don’t stand by providing good customer service. It’s now 2 hours since I first order and the CSR took an hour to give me the bare minimum.

I hope that two sets of meals were not delivered and that two sets of charges were made to my account - I called customer service and they would not speak with me I was referred to chat and chat does not work I will dispute one of the charges if there are two because of a glitch and I will not accept the second set of food if two were delivered rehana alli

[protected]

ORDER #[protected]. Took an hour and a half to be delivered. Food was so cold I thought it might have been made yesterday. I can’t eat this food as I am concerned that it is not safe to do so. They gave me 50% refund. They took half of my money and gave me inedible food in return. This is theft. I order from them all the time and have never had an issue like this.

I contacted Skip several times that I only received my drinks, I didn't received my breakfast bagels or my hash browns, I only got my drinks. When the delivery driver arrived I asked her what are you doing because she came across me weird 😐 " her response I need to prove that the food was delivered. I was excited when I got the to open the bag to just my drinks, not even a straw or napkin in the bag. Right away I tried to contact skip, and the driver. Skip was so unprofessional to help me. I contacted McDonald's, they ensured me that they put everything in one bag, the took the food outta of my bag, I don't even want to touch my drinks 😑 this is horrible 😫

Maybe you should test or tell your immigrant drivers that they must pull over to the curb to make the house delivery. This guy I’ve seen him twice on Ashworth rd SE in Calgary stop in the middle of the main road put his hazards on and leaves vehicle WTF! Next time he won’t get into his vehicle as I will block his door with my truck and chew him/ her a new [censored]. I should’ve got his plate # and next time it will all be recorded! Training is key here!

Richard

I ordered from the Earl of Sandwiche on August 10th, 2023 in Kelowna BC to be delivered to the Manteo at Eldorado Resort (address 3762 Lakeshore road) and it was never delivered. I have the conformation email that the order was placed the order number was #[protected]. When I placed the review and messaged the customer support team I was told it would be looked into and I haven't heard anything back since then. I am extremely disappointed in the customer service that was nearly nonexistent.

I ordered McDonalds food last night while at work. I ordered a filet o fish meal that included a filet-o-fish sandwich, medium fries and drink as well as 2sets of 2 apple pies (4 total) and a Big Mac sandwich was included as a free deal because I spent a certain amount. When I received my food from their delivery, I realized that I was missing all 4 pies and my medium French fries. I sent them a complaint by email and was told that there was nothing that they would do. I paid for items of food that I did not get and will not be compensated for. Not a lot of money, but it is the principle of it.

Skip the Dishes' drivers (couriers) frequently commit theft. The company never acknowledges this.

My most recent experience was on June 15th, 2023. The driver located my building correctly, located the instructions that gave the buzzer code, buzzed my apartment, was let in, then never delivered the food, despite my receiving a notification that the delivery was complete. I checked outside my door and in the lobby of my very quiet building, and there was nothing there.

I contacted a support agent on their chat. Their training is clearly to gaslight the customer into believing that they: a) received the food and just can't see it somehow, b) gave incorrect delivery information, and then circle back through these two options endlessly. I wanted basic answers like, "where did my food go?" and "have you contacted the driver to ask?" and could not get an answer beyond "well, the driver says it was delivered, so it must have been". They behave as though granting a refund is the utmost in service, when it should be the very least a customer receives. I followed up with a complaint through Skip the Dishes' support centre and received the same run-around from the agent: no accountability, no explanations, no acknowledgement that their employee stole my order, and altogether dismissive treatment. No attempt to perform any sort of "service recovery" or apologize for the experience. I am furious and fully finished with this company.

Hello!

I’m writing because I would like the money that has been taken out of my bank back as someone has gotten ahold of my bank card and has used spent almost 600 with this company. I live in a very small town called Perth Ontario and we do NOT have anything like this here. I have contacted my bank also as I have just noticed this. I have been sick so I never noticed before as I didn’t or wouldn’t think to check for something like this. I can send Al the pictures of my account where it has been used. I can be contacted by email at

[protected]@gmail.com

I would very much appreciate the money back as I am off work due to medical reasons and that’s Al the money I had.

Thank you

Christine

My whole order was sent tot the wrong address. Basically the skip. the dish courier got to keep my order. My should or was $32.79 I was total I would only get 50% of my order I only received $12 something which isn't 50%. I was treated very badly. By customer service. I had to spend and extra $4.00 to buy something for my child to eat. And I went hungry. I could afford to put more money in. I didn't ask for skip credits, and I got skip credits the wrong address didn't even exist. You guys basically stole my money and gave a free meal to one of your couriers.

To be honest I will never order from skip the dish again I should've received my full or a full reorder or full refund. When I talked to. your personal you were very unhelpful and people refused to take to me. I work in customer service and never felt so disrespected. I wasn't even rude I just wanted my money.

Hello,

On March 24th a skip the dishes driver hit my garage door and drove off. I contacted skip the dishes about it and they said they would only release info to the police. The police contacted them and then skip the dishes refused to release info to them without a production order. All I was looking for was a plate number. Uber has driver plate numbers right on the app, it is ridiculous that skip the dishes doesn't provide that, it is a safety concern.

May 22nd, 2023,

I ordered a case of beer from Tudor House Liquor store in Victoria, BC, at 9.37 am, the confirmation and payment went through ok on the website but now the website is stuck its just says order confirmed, order placed and nothing else, no driver or anything it has been nearly 2 hrs now, I would like to cancel the order and get a refund.

Order # is [protected]

Me and my family members have a skip the dishes account for a long time. i tried to place an order for my family today as I am single mom without a job and the order would not go through. I contacted few agents to find the reason for the issue and they kept disconnecting it and told me my account was flagged even though I have not used it for a while. They refused to talk or give me reasons and disconnected the chat. I am not sure the reason but I have around $300 credits that I kept for worse time and it just gone. Canyou pls assist me this matter as those were hard earned credits and I had it for a long time. thanks

2023 04 07 at 2AM

I ordered groceries from skip costing 90$. The order has arrived but I could not locate it. Upon messaging their support team they claim the driver said it was delivered to my unit door which is a lie. I told them this wasn't true and they ended the chat. After that I spoke to two more reps and both gave me the cold shoulder completely disregarding everything I had said.

I just want my food.

Monday, April 3rd delivering to an address between 3544 and 3558 Tillicum Rd, Victoria, BC at approximately 10 pm

I came home to find a white car parked in my unit's parking spot, to which I honked as I noticed someone was in the car. When the person inside the car failed to move the car I put my car in park and shut off my car and proceeded towards my condo. The female delivery driver was then exiting my condo building and became verbally abusive when I told her she should not park in owners' parking spots. The delivery driver then threatened to hit my car even after I told her she had space to move from the spot.

After dropping my parcels inside my unit I then went back outside to move my car. She (Skip the dishes driver) and her passenger were still sitting in their delivery car when I arrived back outside, however she felt compelled to get out of her car and come toward me while I was getting in my car to move for her. She (the driver) then started threatening to wanting to "get into it" at that moment and told me I need to get a grip. I advised her she needed to get a grip and have a little respect for peoples property.

To note: there are signs at the entrance to the complex advising to where visitor parking is located, as well, there is a strip mall parking lot less than 30 feet from my car to where anyone can park and not interfere with the complex's owner parking spaces.

I had made a grocery order with skip the dishes and had the most aggressive and impolite driver. The driver had called me and asked if I can go outside and help him carry the groceries inside and how apparently “I’m holding up orders” when it’s clearly his job to deliver my groceries to me. It is not my responsibility to go and help a driver especially when I am fasting for Ramadan. He was very rude and inconsiderate on the phone trying to blame me for the ice on the side walk when I am not responsible to clean the snow or ice off my sidewalk as I live in a townhouse complex and the condo management is responsible for it not me. He was saying how he doesn’t have WCB and apparently if anything happens to him it’s my fault. I told him it’s not my job to help him out and I’m fasting for Ramadan. I had also gave him a 8 dollar tip and this is clearly his job. He made me feel very uncomfortable. I will never order from skip the dishes again. I contacted skip the dishes and all they offered me was a 5 dollar credit.

Hello

I ordered food and without delivering the food it showed that the food was delivered.This is not the first time I’ve been cheated.Without delivering the food , they just say that it was delivered.When I reached out to them, they informed it was delivered. I had a picture showing in this snowy weather we did not had any foot prints and also our camera had proof that no one delivered.They should stop this type of service immediately.

Thank you

Regards

Ishrat

We placed an order at 9:45 pm and it showed it will be delivered by 10:30 pm. All the details were cleared mentioned on the order, we even provide our contact number for the driver to call just in case if he not able to find the location. We went out when it showed that the driver has arrived with our food but there was no car outside and it is a one way to our complex, one way in and one way out and the order showed delivered. We contacted customer service and they did provide us with a refund for it and 10:45 we again placed an order for the same items and the same restaurant and we even called the restaurant to tell them that this has happened and their response was never order from skip the dishes as these drivers do take the food often and never deliver it. By that time we had already place the order for the same items and the second driver around 11:45 was around 1km away and we get a message saying that the order was delivered, we went out and checked the whole complex again just to locate the food. It was the second time in 2 hours that we had to spent 15 minutes each time in the cold at -10 degrees looking for which we had paid money for. Same response from the customer service agent go look here for the food and telling us that the driver has delivered and we are the ones who could not locate it. By that time it was 12 am, we had to take a refund again and there was hardly any remorse on the customer service team that we had to wait almost 2 and half hour with no food as we both had a late night shift that day. They are not willingly to take any action against the drivers and just give out chat bot answers.

ORDER #[protected]

ORDER #[protected]

I ordered food on March 4, 2023. I live in a high rise apartment downtown, and have had issues with Skip the Dishes not delivering my food to my door in the past, so I purposely changed my delivery instructions to state that I wanted it delivered to my door. I watched the tracker on my computer screen to see when it would be expected. I saw the car arrive at my place, and was waiting for the phone to show the driver was buzzing in. Instead, I got a text saying that the individual couldn't find parking and asking me to come down to get the order. As soon as I read the text, I noticed that the car appeared to now be about two blocks away on the tracker. I was annoyed, but went down the 20 floors anyway. My food was nowhere to be found.

I found it interesting that when I got to the lobby, a driver for Door Dash was in between the lobby doors in the process of buzzing in to another customer in the building. He got in without a problem and proceeded to go up in the elevator to deliver the lucky customer's food. Like I said, mine was nowhere to be found. I looked in the lobby, in between the doors, outside the doors, and even went to the back door. No food anywhere.

Now really annoyed, I returned to my apartment and tried to text the driver back asking where they had left the order. I got an automatic reply saying that the number could only be used for outgoing texts. My roommate went down to check for the food again while I tried to report the problem on the Skip website. In the past there was a chat bot where you could report any issues, but that was no longer there. I googled the phone number for customer service, but when I called, the automated message said that they are no longer accepting telephone complaints. The message said to report the issue on their website using the chat (which as I said is no longer there).

I went back to their website and reported the issue as best I could given the meager tools they provided. It's a series of buttons that sorta/kinda resembles your issue. While I was not interested in a refund, and just wanted them to track down my food, the only option was to request a refund. Meantime my roommate got back reporting that he couldn't locate the order either. When I got to the screen to process the refund, I found that they were only giving the option to request a refund for the subtotal BEFORE the delivery fee. The subtotal was $25 and change, but I had paid $31 and change. In the box marked "Anything else to say?" I wrote that I wanted a FULL refund, not only the $25. The message that came up said they would get back to me to let me know if my request for a refund was accepted.

Later that night I got an email from Skip the Dishes saying that my request was denied. That's it. No explanation, except for a link to their terms of service. I don't know about anyone else, but I call this THEFT. I ended up ordering my dinner from the sushi place across the street. Eating dinner ended up costing me almost $100 that night, even though I only ate $50 worth of food.

This has to be stopped. There is literally no recourse. It's so frustrating not to be able to speak to someone to express what the actual situation is. This is an expensive "service" that doesn't offer any... well... service. They literally stole $31 from me, and there are no consequences for them? I don't think so. Something has to be done.