SkipTheDishes
Reviews and Complaints

Hello

I ordered food and without delivering the food it showed that the food was delivered.This is not the first time I’ve been cheated.Without delivering the food , they just say that it was delivered.When I reached out to them, they informed it was delivered. I had a picture showing in this snowy weather we did not had any foot prints and also our camera had proof that no one delivered.They should stop this type of service immediately.

Thank you

Regards

Ishrat

We placed an order at 9:45 pm and it showed it will be delivered by 10:30 pm. All the details were cleared mentioned on the order, we even provide our contact number for the driver to call just in case if he not able to find the location. We went out when it showed that the driver has arrived with our food but there was no car outside and it is a one way to our complex, one way in and one way out and the order showed delivered. We contacted customer service and they did provide us with a refund for it and 10:45 we again placed an order for the same items and the same restaurant and we even called the restaurant to tell them that this has happened and their response was never order from skip the dishes as these drivers do take the food often and never deliver it. By that time we had already place the order for the same items and the second driver around 11:45 was around 1km away and we get a message saying that the order was delivered, we went out and checked the whole complex again just to locate the food. It was the second time in 2 hours that we had to spent 15 minutes each time in the cold at -10 degrees looking for which we had paid money for. Same response from the customer service agent go look here for the food and telling us that the driver has delivered and we are the ones who could not locate it. By that time it was 12 am, we had to take a refund again and there was hardly any remorse on the customer service team that we had to wait almost 2 and half hour with no food as we both had a late night shift that day. They are not willingly to take any action against the drivers and just give out chat bot answers.

ORDER #[protected]

ORDER #[protected]

I ordered food on March 4, 2023. I live in a high rise apartment downtown, and have had issues with Skip the Dishes not delivering my food to my door in the past, so I purposely changed my delivery instructions to state that I wanted it delivered to my door. I watched the tracker on my computer screen to see when it would be expected. I saw the car arrive at my place, and was waiting for the phone to show the driver was buzzing in. Instead, I got a text saying that the individual couldn't find parking and asking me to come down to get the order. As soon as I read the text, I noticed that the car appeared to now be about two blocks away on the tracker. I was annoyed, but went down the 20 floors anyway. My food was nowhere to be found.

I found it interesting that when I got to the lobby, a driver for Door Dash was in between the lobby doors in the process of buzzing in to another customer in the building. He got in without a problem and proceeded to go up in the elevator to deliver the lucky customer's food. Like I said, mine was nowhere to be found. I looked in the lobby, in between the doors, outside the doors, and even went to the back door. No food anywhere.

Now really annoyed, I returned to my apartment and tried to text the driver back asking where they had left the order. I got an automatic reply saying that the number could only be used for outgoing texts. My roommate went down to check for the food again while I tried to report the problem on the Skip website. In the past there was a chat bot where you could report any issues, but that was no longer there. I googled the phone number for customer service, but when I called, the automated message said that they are no longer accepting telephone complaints. The message said to report the issue on their website using the chat (which as I said is no longer there).

I went back to their website and reported the issue as best I could given the meager tools they provided. It's a series of buttons that sorta/kinda resembles your issue. While I was not interested in a refund, and just wanted them to track down my food, the only option was to request a refund. Meantime my roommate got back reporting that he couldn't locate the order either. When I got to the screen to process the refund, I found that they were only giving the option to request a refund for the subtotal BEFORE the delivery fee. The subtotal was $25 and change, but I had paid $31 and change. In the box marked "Anything else to say?" I wrote that I wanted a FULL refund, not only the $25. The message that came up said they would get back to me to let me know if my request for a refund was accepted.

Later that night I got an email from Skip the Dishes saying that my request was denied. That's it. No explanation, except for a link to their terms of service. I don't know about anyone else, but I call this THEFT. I ended up ordering my dinner from the sushi place across the street. Eating dinner ended up costing me almost $100 that night, even though I only ate $50 worth of food.

This has to be stopped. There is literally no recourse. It's so frustrating not to be able to speak to someone to express what the actual situation is. This is an expensive "service" that doesn't offer any... well... service. They literally stole $31 from me, and there are no consequences for them? I don't think so. Something has to be done.

Received email Wed Feb 1 advising there would be $5 credit applied upon my next order within 5 days. Ordered Fri Feb 3 and credit was not applied. Went on Chat with them and they said it was applied. I asked why it did not appear on my receipt. They advised they would have a supervisor send

me a receipt by email showing the credit. never happened. This is the second time this has happened. Tired of the baiting techniques…

Order number [protected]

The driver drove further away from the resturant after he picked up the food. After he drove further away, he said in an unknown location for more than 15 minutes without moving. When he finally delivered the food, it was not in a heat bag and it was ice cold. Skip refuses to provide a full refund only a 50% refund. I am considering calling the police for failing to provide paid services.

I received a $60 Skip The Dishes gift card from friends. They included the receipt for the purchase from a local Shoppers Drug Mart. I tried to reveal the activation code to use the card on Dec 28/22 but the code was damaged when I tried to scratch off the seal. I immediately contacted Skip The Dishes through my app to report the problem. I was told I needed to contact Shopper Drug Mart. They instructed me to provide photos of the damaged card and my personal information so they could advise their Third Party Vendor to resolve the issue. I did as I was asked and was told the matter was escalated to the third party. On Jan 10/23 I received an email from Shoppers Drug Mart telling me that their gift card partner, Blackhawk Network, suggested I contact Skip The Dishes because they only handle gift card activations and are unable to retrieve the funds. I responded saying I had already been in touch with Skip The Dishes and they told me to speak to Shoppers. I agreed to try Skip The Dishes again. Jan 10/23 I opened an online chat with Sweetia from Skip The Dishes through my app, explained the situation and provided pictures of the damaged card. Sweetia advised me that the $60 would be credited to my Skip The Dishes account. Jan 22/23 my account had still not been credited so I reached out to Skip The Dishes again through my app and spoke to Manpreetk. I explained the situation again and provided pictures of my gift card. I explained the amount was to be credited to my account. Manpreetk assured me the matter would be resolved within 5 days. Jan 26/23 there was still no response or credit to my account so I opened a chat with Sukhmeet through my Skip The Dishes app providing all the same information and pictures explaining my expectation that my account would be credited as promised. I was given another run around so I asked to speak to a manager directly. I was told a manager would call me with the hour. I received a call as promised, explained my situation at length again and was assured my issue would be passed along to the operations team at Skip The Disges for further investigation. Approx. 30 min later I received an email from the Operations Team at Skip The Dishes advising me they checked the serial number of the gift card and they claim it had been redeemed and due to privacy laws they couldn’t tell me where it was used or who redeemed it. I wrote back explaining this was not possible because the activation code was damaged and therefore the card couldn’t have been used. Frustrated, I explained the exhausting efforts I’ve made trying to get Skip The Dishes to honour their promise to credit my account only to be lied to and accused of trying to commit fraud. Jan 27/23 I open a chat with Veerpal on my Skip The Dishes app once again explaining the situation, the promise that hadn’t been honoured to credit my account and provide pictures of the gift card and receipt again. Veerpal advised me he couldn’t access and add any credit for my account. I asked to speak to a manager and was told someone would call me. No one did. Jan 28/23 I called Shopper Drug Mart again and explained to a customer service rep what my experience has been trying to resolve the issue with the gift card. I was advised that a third party vendor manages these gift cards and I have to speak to Skip The Dishes to resolve the issue. The shoppers drug mart rep said they could connect me to Skip The Dishes directly and transferred my call. The call was directed to a message that told me to use my Skip the dishes app and abruptly ended the call. I called Shoppers Drug Mart back and explained how the call was disconnected and asked to speak to a shoppers drug mart manager. I was assured a manager would reach out to me within 24 hrs. As promised I received a call, explained my situation and experience. The manager explained they couldn’t do anything to refund the money and suggested I speak to Skip The Dishes again. Jan 31/23 I check my account to see if there has been a credit and there has not. I open a chat with Harleen through my Skip The Dishes app, explain the situation, my experience, and the expectation that Skip The Dishes honour their promise to credit my account. Harleen tells me they purchase the gift cards from a third party vendor and they cannot credit my account. Harleen suggests I speak to Shoppers Drug Mart. I am furious at this point. Skip The Dishes is a despicable business with no sense of respecting the customer. Money has been stolen from my friends who purchased a gift card as a gift to me. I expect a resolution to this matter and Skip The Dishes and Shoppers Drug Mart need to reevaluate their business practise when it comes to their gift cards. This is unacceptable. I plan to bring this to the Better Business Bureau and anyone who will listen and hopefully make a change.

On my order number #[protected] dated November 4, 2022 for Burgoo's Restaurant in Vancouver, BC. I did receive my Cherry Pie & I submitted the error & was told I would receive $11.50 credit on my account but it has not happened yet. I order a lot from you & I would hate to go to another company. I have been waiting a couple of months now. My name is Candis Chinery.

This is my 3rd time to complain about Skip the Dishes. Instructions for delivery is very clear. Notification sent that food was delivered but not found. Searched the area, went to the main floor to ask but nothing. Complained to Customer Service through Chat but I was only told that I complained & asked for refund a few times already & this time they wont refund me. Is it my fault that my foods were not delivered & I ask for a refund for my hard earned money? They just dismissed me today & I am so frustrated & upset. Money down the drain & no lunch.

I ordered chicken. 6 piece meal cost 23 plus dollars and the address was wrong. I moved to 205 smithfield. Apt 9. I don't live on edison no more. I want my refund. My name is Paulette perrault. [protected].

The delivery guy said he didn't want to come here with my food. He had to get up early. It was too far he said. Like wtf. Do your job and bring me my food. I was mad.

I received a gift card over the holidays. There is a sticker on the back of the card that you have to peel off, which exposes a unique code you need in order to activate and use the card. When I peeled it, it removed 2 or 3 numbers, which meant I could not input the code and the card was useless. I contacted support, but they said to go to the place I got the card (Shopper's Drugmart). After dealing with Shoppers support for several days, they informed me the card is a third-party seller and they cannot do anything for me, and to go back to Skip with my issue. It seems no one can help with this issue, and this is extremely frustrating.

On Jan 21, 2023 I place a food order through skip the dishes which was paid via skip credits and my credit card. I followed there tracker and when it showed my order was delivered I was surprised. I live in an apartment building and all my orders have the same detailed instructions - buzzer number and how to get to apartment once in the building. The courier never buzzed my apartment and I had to go looking for it. Needless to say I never found my order.

This is not the first time that this has happened but it is the first time that a refund has been denied - I even make it easy for them by accepting Skip Credits.

I submitted the missing order info thru their website requesting full refund including taxes and the mandatory tip for the courier - in total $28.23 to my credit card and $5.00 is Skip Rewards redeemed.

I received an email from them advising that they would not be refunding me for the order I did not receive and referred to their Terms of Service - which is no help at all.

They also temporarily locked me out of my account

I ordered kfc, didnt receive my meal, i am a single mother of 5, so i thought this would be quick and easy as i had to work that evening, which i was late for due to this mishap, but the delivery man did not deliver, i was compensated for my order and given a measly 5 skip dollars, at a normal establishment, they would refund my monies as well as reorder and give me that meal for free, or a credit. Im sure skip is insured for this type of sloppy.dealings, also, i did not appreciate being spoken to via text, as i am now, iy makes me feel like my issues and concerns do not matter nor apply to skip, i am very dissatisfied and and all i am asking is for you to right your wrong, just give me, the consumer, what any other establishment would do, thank-you

I ordered for the first and now the last time from this outfit!
It was a nightmare from start to finish!
First off, I asked in the instructions section that the food be handed directly to me, the customer!
This was not done! The food was left outside my door on the ground!
No one knocked on the door to announce themselves, nothing!
Not happy about this at all! As food could have been tampered with! Busy street right outside!
Second, I called customer service as the food was horrible and not made to the order for which I requested.
I called the restaurant, spoke to a woman there named Marwinder. Asked her for a refund as food was too spicy and I had specifically requested medium to mild, I requested a refund. She told me that I had to call skip the dishes for a refund!
I did contact skip the dishes asking for a person in customer service to speak with and not a chat line!
I got someone on chat named Muppet, who disregarded my frequent requests to speak to a customer service rep.
My request was ignored time and again! Keep chatting with me.!
I requested a refund, she asked me why!
I told her and again asked for a refund! And to speak to someone as I didn't like the chat line

I have 4 cancelled deliveries, each for no reason plus one misdelivered order, which have remained unrefunded. Each time I attempt a chat (twice now), the person on the other end drops the conversation and I can’t connect again. I have now sent an email demanding my refunds which is now totalling over $200.

I’m completely disgusted with this service and will never use them again.

I was at the Marilyn Denis Show and received a $100 Skip card for Christmas - went to load it onto my online card and was unable to — the following is a result of a few weeks of back n forth with Shoppers and Skip — neither would take responsibility and kept me going back to the other. This is now over 1 month later and still 0
Chat started
It was for $100
Shoppers told me to contact skip directly.
Sonam. S joined the chat
Sonam. S
Hello Donna this is Sonam. S with SkipTheDishes. One moment please while we look into this for you.
thank you
Sonam. S
your welcome!
To assist you better, can you please confirm your email address and phone number for me?
[protected]@gmail.com
[protected]
Sonam. S
Thank you
Donna, Can you please check the gift card and let me know the price value of this card?
$100
Sonam. S
Thank yo
I am working on your request please bear with me
thank you
Sonam. S
Your welcome, Donna
I appreciate your patience, I understand how upsetting this situation can be, not to worry I would be providing a resolution shortly.
OH - nice to read! I appreciate that — it has been a journey...
:)
Sonam. S
Thank you for understanding
Donna, You have to check with your retailer from where you get this card as it is not showing activated from their end
I have already been talking with customer service online and in person at shoppers drug mart - they did a check through their third party and told me the card was already redeemed. I can forward you their email from this afternoon
this was the response I got today - after going through 1 week of this investigating already — Dear DONNA,
Thank you for your continued patience.
After investigating this further, we see that the gift card has been redeemed. Our gift card partner, Blackhawk Network, only handles gift card activations. If a card is redeemed, Blackhawk is unable to retrieve the funds.
In this case, only Skip will be able to access the details of the card and purchase history. For privacy reasons, they are unable to provide us with any information on the redeemed card.
We recommend that you reach out directly to Skip for further assistance.
Again, we are sorry for any inconvenience this may have caused. Please let us know if you have any further questions. We kindly ask that you do not delete or change the case number in the subject line of this email. This number is for your reference and allows us to keep all information related to your case in one place to refer to.
Sincerely,
Krupaben
Shoppers Drug Mart Customer Support Team
Case Number: [protected]
if you are not able to help me - I need the contact for a manager or someone who can do something about this
email address please
Sonam. S
Thank you for confirming
Thank you for reaching out to us. Could you please forward your message to [protected]@SkipTheDishes. ca so that we can ensure it is forwarded to the appropriate team?
Yes - I did that this afternoon
I would like to have my online account reimbursed for the $100 - have the amount added to the $15 that is already there
this is making me more frustrated and wasting a lot of my time — not to mention that this was supposed to be a gift - something nice — it is making me upset and angry
taking WAY TO LONG to resolve and no one wants to take responsibility - fix it - and move on...
I have been getting the run-around and that is not right
Sonam. S
I wish you didn't have to go through this situation. I do understand your concern and can feel your frustration. I am extremely sorry to hear about this situation. but plaese wait for the email team'sresponse
thank you - I understand there is nothing you can do — at this level
I will send another email of our chat to [protected]@SkipTheDishes. ca and see what happens next week?

My son bought me a g$100.00 gift card for Christmas, however, when I have tried to redeem it , an error and invalid code appears and notifies me it has been redeemed. I have searched high and low for a customer service number to call in Canada to no avail. Furthermore, when I called my son he was quite upset as another card he purchased for a gift did the exact same thing. I find it funny that there isn't a number on the back of the card or on the internet. Feels like Skip the Dishes is scamming people , thus, no way to contact them. Not impressed!

Good Day,

I order a meal on January 4, 2023 at 2pm and promised a 20 minute delivery time.

After an hour I messaged support and the said it would be delivered at 3:15pm.

This seemed strange as 3:30pm the order still hadn't been delivered, however it said the driver was coming to me. This was not so as on the app it showed his going further away from my location.

I called the restaurant and was advised that the driver had picked up the meal from 3pm.

I messaged the support team and they kept insisting i cancel the meal to have a full refund done, I really wanted the meal as it was at a subsidize cost and from a nice restaurant.

At 4pm contacted support once more and they stated that the call the driver and asked him to make the delivery ASAP.

When the order arrived it was clearly tampered with and was in a horrid condition. I am asking what severe penalties can be held against this breach.

Credit card ending in 7576

4/12 $39.73

1/12 $29.05

These are not my charges

I have never been to Winnepeg

and do not know anyone in Winnepeg.

I am Canadian but currently in Mexico and a companion card holder is in Taiwan.

Definitely not our charges.

Please investigate and resolve this matter.

Harvey Finnestad [protected] -Mexican Cell Phone)

On Dec 22, 2022, I ordered 2 bottles of scotch from Skip the Dishes.

There was a snow storm going on and the purchase for $85.70 was not delivered.

I spoke to a support person at Skip the Dishes. I was told to re-order the 2 bottles of scotch as the first purchase for $85.70 was returned to the store.

In looking at my bank account I was charged for 2 purchases of 2 bottles of scotch each. The support person at Skip the Dishes told me that they would reverse the charge for $85.70 in 15 minutes.

The charge for $85.70 was not reversed.

Dec 22, 2022

ONLINE PURCHASE 21DEC2022SKIPTHEDISHES MB

-$88.79 DELIVERED

Dec 22, 2022

ONLINE PURCHASE 21DEC2022SKIPTHEDISHES MB

-$85.70 NOT DELIVERED

Please reverse the $85.70 charge.

Thank you,

MICHAEL CHALMERS (name on debit card)

Debit Card used: BMO [protected]

Expiry: 08/24

ordered from Dairy Queen driver phoned said he was near then he sid he was at willowbrook cresent I told him no across the street in apt building. He said Driver House I said yes my roommate is at the door waiting. that was at 4:01 and he still is not here and it cost 36.12 ..tried phoning him and can't get throu. can't find chat. Pissed right off .Delivery no is [protected] .Sonu was the driver who is very hard to understand