SkipTheDishes
Reviews and Complaints

The carriers are delivering to the wrong address constantly. This has happened more times than the company should be proud of. This time they claimed it was delivered to the right address and either gave it to the wrong house or stole it and are now refusing to refund my money or even credit to reorder because it is somehow my fault their carriers repeatedly do not follow instructions. They stole my money which is theft and I am now forcing it back through dispute through my bank. They have also refused me talking to a supervisor. Never received a phone call. They would just leave the conversation and trust the word of the driver who has no proof it went to the correct address as it didn't. The customer service is nasty.

on Nov 21 there was a charge to my credit card for your location, I live in Saint John New Brunswick and have never used your services anywhere . Please reverse the charge

11/21/2022 11/22/2022 Ending in 6202 SKIPTHEDISHES WINNIPEG MB $39.22

Account Number: Ending in 6202

Additional Information: SKIPTHEDISHES WINNIPEG MB

Reference Number: 8230009NM0002WBHH

Merchant Type: Food Eating Places, Restaurants

I have occasionally resorted to ordering meals through SkipTheDishes. I have found that the quality of the food is significantly worse. I have additionally found that whereas one could previously take for granted that food delivery would result in having what one ordered delivered, with SkipTheDishes that can no longer be taken for granted.

Finally, in November and December of 2022 I was provided with grossly inadequate goods and services when ordering meals through SkipTheDishes in the Canadian province of Alberta. In addition to many other previous bad experiences with this company, my deliveries have twice in a row involved missing and badly prepared items.

The management strategy for the inevitable complaints appears to be to simply offer a refund, as though that is actually solving the problem. First they try to do it through SkipTheDishes credits. I had accepted that in the past but when it became apparent that the incidence of missing, badly prepared and/or cold items is significantly higher when ordering through SkipTheDishes than anything else I've ever experienced, I demanded the refund go back to my credit card. They attempted to discourage this by claiming that it can take up to ten business days. I told them I no longer want their credits.

This company is bringing down the quality of business practices as well as goods produced. Moreover, I find them to be entirely inadequate when addressing a complaint. Getting a refund is not being made whole and even if someone were to accept that it is, the frequency of substandard deliveries is so high that it makes having to use this company irrational except in desperate situations with no other delivery option available.

About a month ago I sent a message about the chicken breasts that I ordered from church’s chicken (8) and how unhappy I was as the breasts were not breasts. Do you not respond to complaints about the quality of food received? My order was on September 15, 2022 and it sent a message right away and have not heard a thing.

On Nov. 22 I placed an order for p/up through Skip for KFC at 2032 Kipling Avenue in Toronto. Order # [protected]. When I got to KFC at 12-30 p.m. I was told they had no order for p/up for me. I left empty handed and picked up lunch elsewhere for my family. At 3-00 p.m. KFC called to ask when I was coming to pick up so obviously they did have an order for me was well as my name and phone #. This is clearly the fault of KFC but it is Skip that has withdrawn the money for this order from by bank account using my Visa debit card. Please let me know when this charge will be reversed.

There was a charge on my Credit Card for SkipTheDishes.

Skip doesn't even have a contact phone number I can reach out to and discuss the charge, shameful. I would prefer not to have to dispute the charge with my CC company, but obviously I am left no choice as I am not emailing something so urgent to some giant groupbox that is probably infrequently checked on a Friday afternoon. My CC company took all of 10 minutes to resolve it and issue me a new card, much better service there.

There is a scenario here where Skip can solve it and not get this bad spot against them.

18 November, 2022 - I am presently reviewing my credit card history, and note an unauthorized charge to my WestJet RBC Visa. I don't even live in the city where the charge occurred (Winnipeg MB), and am several provinces away (NS). Please resolve, and reverse this charge.

I am willing to provide details upon hearing from your Representative.

Regards,

Barbara LeLievre

Sydney, Nova Scotia

I am running a business in Vancouver. It is a convenience shop. Last few months before we create an account with skip the dishes but unfortunately the guy who guided us everything I can not reach him from our side and it is been one months already. We do have some issues with the portal that we have. My question is how can we connect with an appropriate agent who can help us with that. Please

Thank You.

Several times over the last two months I have ordered from Skip due to being quarantined. On at least four of those occasions (including TWICE tonight), my order was marked as delivered but it was not at my front door, back door, or anywhere near my building. On at least three other occasions, the order has been placed at my neighbour's door whose number is not even close to mine.

This would bother me less if I was able to meet them on the street (which a courier was rude and cursing me about not doing even as I tried to explain I was unable to due to not being allowed contact with people), but I have clearly put the instructions in the delivery instructions section that tells them where to go, what to do, etc. I do not have this problem with other food delivery services.

The situation has been made worse by the fact that customer service is so blase about all of it. They don't care. They simply offer a partial refund (if that) or say that it's not eligible for a refund because it was "delivered" in the correct time frame. This is so frustrating.

Order food from McDonalds through skip the dishes Nov. 2 at 10:39 pm. ORDER #[protected]. The order came out to $60.91 with tip and was paid by Credit card. The tracker never updated past Order confirmed. At 11:55 pm I contacted McDonalds to see if the order had been picked up and they told me that they didn't have any Skip the dishes orders. I would like my Credit Card re-imbursed for the full amount.

Yesterday at 5 oclock pm i placed a order 30 min later i got a email saying your guys were busyer then usual . I left after three an a half hours . Some time later i got a message saying that the food was delivered .mind you while i was waiting i was not able to cancel my order. Then while i was at my party i was told that skip would only refund 5 dollars then i said i want a full refund an explained about the wait they said there were able to send me a full refund then never sent it

I order food from Mary Browns on Friday night approx. 600 o'clock of oct. the driver never came to my place. never. Called and does not know how to read. He/she did not show at my place, so he stole my food and my tip and there was no way to find him so now I used my last 50 dollars your company stole.

So do the your company steal money and food from people.

I will never use any company that use you and I will not ever talk about how good your not.

I don't like being taken for a sucker Wait till the media gets a hold of this they are going to have a great day.

I do have internet and I am going to use it to my advantage.

Placed an order through Skip last night at 5:30, waited until 6:30 before I called the restaurant that I ordered from. They informed me that the delivery driver picked up two orders before 6:00. I did not receive the food (which I paid for) I tried to get my money refunded back to me, however Skip sent me an email stating that they will not refund my money. Never again will I, my son or my company use Skip again. Skip can choke on the $62.20, that they won't refund me while they will lose thousands of dollars doing so. I manage 7 restaurants and I have heard several complaints about Skip. Going forward, I will let all my customers know to order from their competition. My restaurants will not lose revenue, but Skip will

we ordered from pizza hut for $93.08 to celebrate our sons birthday and the gps showed the driver pull up to the apt building. we got no phone call, no text, nothing then the app said delivered. we tried to connect to support but it wasnt working, the order number was [protected] in campbell river british columbia canada at 3:54 pm. we ordered this for our sons birthday!, we dont have alot of money but he wanted pizza hut. we dont have enough to re order and was denied any refund. Thank you for ruining his special day! We will never use your service again if this is not corrected.

My RBC credit card was blocked due to attempted fraud. This issue has been resolved and Royal Bank has removed the block on transactions but I still am unable to process an order. RBC said to contact STD because the issue is at your end-you need to remove the block-currently my order page will not process even though the credit card is good to go. HELP!

Regards, Mike McIsaac

P. S.-last order attempted was #[protected].

Sunday October 16, 2022 ordered with Subway online through Skip the Dishes and the price of the food and service was taken from my credit card. BUT I DID NOT RECEIVE THE FOOD. We called Subway twice and they said it had been made and sent with the Skip the Dishes delivery person. 3 hours later we still did not receive the food. This occurred in Yorkton, Saskatchewan. We messaged Skip the Dishes but received a message saying they couldn't help. We have attached screenshots of our order received email via Skip the Dishes below.

Good Day,

Below are 8 transactions from my visa card account which I never authorized. When I contacted Visa about these charges and to cancel my card due to the unauthorized use, they explained to me since I had not ordered anything on these dates, I was to contact SkipTheDishes to void these transaction and if you had refused, that I was to recontact Visa and that they would revirse these transactions.

I have used my card several times on line to order from SkipTheDishes and have never been charged for items I never ordered.

Note, that these transactions are presently in a pending transaction account.

Oct 17, 2022 SKIPTHEDISHES 27.07

Oct. 17, 2022 SKIPTHEDISHES 26.95

Oct. 17, 2022 SKIPTHEDISHES 26.86

Oct. 16, 2022 SKIPTHEDISHES 27.23

Oct. 16, 2022 SKIPTHEDISHES 25.78

Oct. 15, 2022 SKIPTHEDISHES 14.10

Oct. 15, 2022 SKIPTHEDISHES 26.79

Oct. 15, 2022 SKIPTHEDISHES 26.49

On 3rd October I ordered veggie poutine From Lonnie's on Market, Brantford, Ontario by skip the dishes. I canceled my first order because I want to customize it. so, I made new order from skip the dishes. But Lonnie's charged me twice. Unfortunately, I did not check my card transactions details. But today while checking my card transaction details, I saw money was deduct twice into my account.

My name is Lino and I ordered from Carlos & Pepe's today October 15, 2022 thru Skip The dishes. Order # [protected] - 3 Chicken Enchiladas bill totaling $82.18, We never received our order. I contacted the restaurant and spoke with the Manager named Harold and he confirmed that the order was picked up at 6:00 PM. It is now past 7:30PM and the driver Patrick never showed up. We want a refund. Please assist. Thank you.

Sept 28, 22 I aplaced an order to Ski the dishes in Burlington, ON Burger king was order and the total amount was

SKIPTHEDISHES

-$30.41

I was informed that the restaurant needed more time to prep the meal how ever i waited for almost an hour to receive a message saying my food was delvered.

Now please understand rhat I was deathly ill in bed , my son is home schooled waited a very long time for his lunch that never ever came. I started a new account nad i have no clue what the email addy was i used, because I broke that very phone being so angry and I unable to get into the phone is it is no longer in one piece, I have made several attempts to contact you guys with no success. This is now the second incident where food was said to have been delivered but never came. I can be reached at [protected]

I am sure you can look up the order to find that that is a real order.

Angela Paluch

Please refund my account Angela Paluch 16-2384 Queensway Drive in Burlington, ON L7R3T4

905-467-