SkipTheDishes’s earns a 1.0-star rating from 299 reviews, showing that the majority of customers are dissatisfied with food delivery service.
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Delay in change of ownership account
I own Pizza La Rosa at 2555 Victoria Park Avenue since July 7, 2020. I have been requesting change of account number from the previous owner to me. Please refer to my emails from July 8th to your attention. There has been no response/action from your company and I am very disappointed with the way things are functioning at your end. Your earliest action is highly appreciated.
Unable to clear order pending payment.
RE: Frozen order on account # #[protected] 15 May 2020
Gurleen D. (SkipTheDishes Help Centre)
Sun 2020-05-17 8:58 PM
Please type your reply above this text
Your request has been updated. To add additional comments, reply to this email.
Gurleen D. (SkipTheDishes Help Centre)
May 17, 2020, 3:58:01 PM CDT
Hello Ron,
Thanks for getting back to us.
Upon reviewing your account, we can see that there is no issue with your account that prevents you from placing an order. Our website isn't compatible with some Internet Explorer settings, but you can always use the SkipTheDishes app or try another browser (like Google Chrome, Mozilla Firefox, or Safari).
I hope that helps! Let us know if you have any further questions.
If you have any other questions or concerns, you can always send us an email. For the faster resolution of your concerns, feel free to reach out to us via chat.
Best regards,
Gurleen
SkipTheDishes Team
www.SkipTheDishes.com
www.facebook.com/skipthedishes
RON VICKERS
May 17, 2020, 3:18:11 PM CDT
OK, That is it. If you read my file you will see that my bank card is fine and I have already spoken with the bank. The problem lies that you sytem is showing no active orders when the order placed on the 15th May was awaiting payment. It took the order out of the active que and placed it in pending for payment. That is why when you select one address the order is still waiting payment. Because the order is still in the pending que and is not cleared of a payment, I am unable to continue to order.You have to clear the pending payment que for my account or delete my account altogether so I can use you services. If this is not done then Head Office will be notified. The reason the payment was not made and that my card is working is because I made two withdrawls at an ATM machine I do not normally go to and the bank flagged my account on Firday. Friday I spoke with my bank security and verified it was me and they have removed all restrictions. SO, GET YOU ACT TOGETHER AND CLEAR THIS UP NOW>
Ron
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This is an email from the company Just Eat Limited, a company registered in England and Wales under company number [protected] whose registered office is at Fleet Place House, 2 Fleet Place, London, EC4M 7RF and where the context requires, includes its subsidiaries and associated undertakings.
Anh P (SkipTheDishes Help Centre)
May 17, 2020, 1:08:26 PM CDT
Hello Ron,
Thank you for your response. We are disappointed to hear about your experience.
Upon reviewing your account, we can see that there is no issue with your account that prevents you from placing an order. We also can see that the last order on May 15th has been marked as completed. Could you please reach out to your financial institution. They will assist you to check if there is an issue with your credit card.
If you have any further questions or concerns, please contact our support team using the information below.
Best regards,
Tuan.
SkipTheDishes Team
www.SkipTheDishes.com
www.facebook.com/skipthedishes
RON VICKERS
May 17, 2020, 11:41:21 AM CDT
Cache and cookies cleared. Switched browers from Google to Yahoo last night. In Yahoo I had to set up address and had did not have an order showing. This morning did the same by going to Yahoo and then Skip the Dishes, up came duplicate addresses of 7 Lexington but order still had not have any orders showing. Placed an order and payment still not gong through.
Please correct on your end as I am ready to switch to another service.
Ron
This email and any files transmitted with it contain confidential information and/or privileged or personal advice. This email is intended for the addressee(s) stated above only. If you are not the addressee of the email please do not copy or forward it or otherwise use it or any part of it in any form whatsoever. If you have received this email in error please notify the sender and remove the e-mail from your system. Thank you.
This is an email from the company Just Eat Limited, a company registered in England and Wales under company number [protected] whose registered office is at Fleet Place House, 2 Fleet Place, London, EC4M 7RF and where the context requires, includes its subsidiaries and associated undertakings.
Xiaoqi T. (SkipTheDishes Help Centre)
May 16, 2020, 6:07:29 PM CDT
Hello Ron,
Thank you for getting back to us. We are disappointed to hear about your order experience.
We can see that the orders were in awaiting payment status, and we have not received the payment from you. Please try to clear the cache, cookies, and use a different browser. If you are using the app, please try to delete the app and reinstall it.
Your understanding of this is greatly appreciated. You can reach out to us by replying to this email.
Best regards,
Xiaoqi
SkipTheDishes Team
www.SkipTheDishes.com
www.facebook.com/skipthedishes
RON VICKERS
May 16, 2020, 6:00:09 PM CDT
When I go to order, the same page comes up and there is no way for me to cancel it, or to clear it from your system. When I open up a new tab and try to order different items I cannot. PLEASE CLEAR YOUR SYSTEM OF MY ACCOUNT.
Ron
This email and any files transmitted with it contain confidential information and/or privileged or personal advice. This email is intended for the addressee(s) stated above only. If you are not the addressee of the email please do not copy or forward it or otherwise use it or any part of it in any form whatsoever. If you have received this email in error please notify the sender and remove the e-mail from your system. Thank you.
This is an email from the company Just Eat Limited, a company registered in England and Wales under company number [protected] whose registered office is at Fleet Place House, 2 Fleet Place, London, EC4M 7RF and where the context requires, includes its subsidiaries and associated undertakings.
Gurleen D. (SkipTheDishes Help Centre)
May 16, 2020, 5:47:26 PM CDT
Hello Ron,
Thanks for reaching out to us. We are sorry that you are having issues.
Looks like the order you were trying to place is under the "awaiting payment" status, meaning the payment has not been completed. This is most often caused by a poor internet connection or by a page timing out before completing the transaction. We have no active orders for you at this time. Please try exiting or refreshing your page and placing another order.
If you have any other questions or concerns, you can always send us an email.
Best Regards,
Gurleen
SkipTheDishes Team
www.SkipTheDishes.com
www.facebook.com/skipthedishes
RON VICKERS
May 16, 2020, 3:05:02 PM CDT
Please see attached discussion with customer service and please assist. It appears that I cannot palce a new order as the system is still stuck on old order.
Please advise as the payment is not going through.
Chat started
Customer Support
Thanks for your message! We are currently open and looking forward to helping you with your question right away.
Sol joined the chat
Sol
Hello Ron, this is Sol with SkipTheDishes. One moment please while we look into this for you.
I have checked with the bank and there are no restrictions. Previous comment with Skip the Dishes was there was no problem on thier end and it was the back card. I just went to the store and used my card and it ws working. I cannot palce a new order with you. Please refresh you system on old orders.
Sol
can you please confirm the phone number ?
[protected]
Sol
Please give me a moment
ok
Sol
As the previous agent mentioned there is nothing wrong, the only issue can be here is the internet connection. Your account is fine as well
It looks like your order is "awaiting payment, " which means payment didn't go through. This can happen when there's a bad internet connection or a page times out. On our end, you don't have any active orders. You can try again and it should go through!
I will try on a fresh page. Please hold.
Your system is still showing an old order in process. Please CANCEL, or reset. It is not the internet connention or else we would not be able to chat.
Sol
did you try using the website?
Yes. I have been using your site.
Sol
I am sorry but there is really nothing wrong on the system, you can try ordering after sometime
Have tried that. This is going on since Friday. Supervisor please.
Sol
you can email us [protected]@skipthedishes.ca
No. This has gone on far too long. You have blamed the bank, the internet connection then Tim Hortons site. The sysytem is locked into an order that has not been completed.. When this is cleared then I will be able to use your services again. Supervisor NOW>
Sol
that is the only method you are able to reach out to a supervisor
we cannot help you out if the card is declining. check your digits and information and it should go through
the system is completely fine on our side
If that is your side then why is your site not giving me a clear order screen instead of being locked on an extisting one.
Sol
the reason is that the payment has not been processed, the order screen depicted after you place the order with details
Then you have to clear the order.
I cannot from my end
Sol
the order has not processed through and it is waiting for the payment, it will be cancelled automatically after sometime
It has been since Friday #[protected] 2020-05-15
Sol
I have mentioned to you again and again that we are not able to change it due to the card is declining and the previous agent has also mentioned it clearly. There has not been a problem on our side and we are not able to change the order status for you. This chat has resulted in no results despite the fact that it was made clear from the previous chat as well. We cannot help you on the chat, you can [protected]@skipthedishes.ca. Thank you for reaching out
Sol left the chat
Comment submitted
Type a message here...
Regards,
Ron Vickers
[protected]
This email and any files transmitted with it contain confidential information and/or privileged or personal advice. This email is intended for the addressee(s) stated above only. If you are not the addressee of the email please do not copy or forward it or otherwise use it or any part of it in any form whatsoever. If you have received this email in error please notify the sender and remove the e-mail from your system. Thank you.
This is an email from the company Just Eat Limited, a company registered in England and Wales under company number [protected] whose registered office is at Fleet Place House, 2 Fleet Place, London, EC4M 7RF and where the context requires, includes its subsidiaries and associated undertakings.
This email is a service from SkipTheDishes Help Centre. Delivered by Zendesk | Privacy Policy
Charge on card
On Saturday May 9, 2020 at approximately 5:10 Pm we placed an order on your website for Verns pizza for 63.14. When watching the GPS I noticed when the driver was in the park that we live in that I forgot to give my unit number. I got on your site and told support the unit number. I spoke to Rawjit and he checked into the order and advised me that the food would be at our door within 5 to 7 minutes. Well the food never showed up. I would like either a refund for this order or at least a credit for future use. I live on pensions so I dont have that kind of money to throw away. I have contacted the company and was told that they would contact me within 24-48 hours and havent heard a thing. I also emailed them and never heard back. I am not impressed with the service.
I sent a complaint but would like to give you my new contact details. bear0797@shaw.ca Please see prior complaint regarding MaY 9, 2020. I just wanted to update my email address as the other address I gave you I cant get into anymore
Customer service and refund
I ordered via skip the dish delivery for the time. With COVID-19 I ordered McDonalds order number order order #[protected].
Order was to take 21min however this turned to 1h20min. Skip the dish offered me 5.00$ on my next order. Driver gave me the wrong order. I tried chat, I tried email no response after 72hrs. I had to go back to McDonald and repay my order as skip the dish was responsible. I just want a refund 29.84 for food I never received is that to complicates. Picture 1 is the order received and Picture 2 order made Online
I never got my order twice to my house and no one is getting back to me. my name is rod deamer my order # was [protected] I just tried again to order some food and if it happens again I will report this to the better bussnes board here in barrie on. I would like a call back please [protected]
Unauthorized card charges
Good morning. I have 2 withdrawls from Skip the dishes on my account. I talked to someone on the chat who informed me to contact my bank. Why? It clearly shows these withdrawls were made from skip the dishes and looking into my account history there is no order placed to coincide with those transactions. I have not been able to use any of my cards to order food on skip the dishes for the last couple months it kept giving me an error and was never resolved. Please issue a refund for these transactions.
Furthermore it is the exact same company. Skipthedishes that last took money out of my account on December 12th 2019 which would have been my last order for $37.19. I just verified this with my bank. I don't know if when I was trying to make orders before & my card wasn't working and it gave an error message that those payments are going through now. I don't care what the issue is. I need to be refunded this is absolute b.s. I am not working & have random money coming out of my account.
My charge card
My name is Denise a McEntire I live in Hartford Connecticut Someone use my credit card and place the order today for some food for $24 and some change I live in Hartford Connecticut I did not order no food I would like that Information canceled My number is [protected] [protected]@yahoo.com I don't know how someone got my Information or use my card.
Map is incomplete
Live in a trailer court. 141 units. About half not on the STD map. Said we are outside delivery area and not on Google maps. INCORRECT. Neighbour 10 feet away is on STD map as is one directly across the street. But others on this lane are not - even though they are on Google maps. Whoever transferred data from Google to STD map got lazy. Losing a lot of business. Restaurants doing own delivery have no problem. Chat person would not even check.
Skip the dishes support team
Canada Health and Safety is not allowing delivery after main door in the buildins and there are resctrictions entering on majority buildings in down town. SKIP THE DISHES representative called me and was horassing me why i did not enter into building, even I explained to him why, even there was note from the management not to allowing to enter into.
The complaint has been investigated and resolved to the customer's satisfaction.
i am having difficulty signing in...nothing has changed. i would like to order this evening
Worst company to work with.
They do not train their couriers and restaurants end up loosing money working with them. I will each and every person to order online and pickup.
Every time we prep order and end up getting complaint with missing items. We work with other delivery partners never has any problem. Why with skip the dishes.
They steel food..
pizza73
SkipTheDishes just robbed me of $16 from an order from Pizza 73 (Order #:[protected]) No phone number to contact these clowns. What a joke of a company, get out of our country if you can't respect our people you corporate fools! My number is [protected]. I expect respect if I show respect and igor is a piece of garbage. The fact that you people hire these clowns is proof that you're a complete joke! I want a refund for my stolen $16!
Ability to read a map
This is a general complaint regarding a lot of drivers for your company. I live at [address removed] in Guelph and there is a condo building behind us at [address removed]. At least once a week a driver will ring our doorbell, sometimes during the day, sometimes late at night, looking for the wrong address. I have 2 small children that have been woken up before because drivers cant read maps. There is a street sign right outside my house that clearly shows which street they are on. I'm not sure what can be done here but it needs to stop. It doesnt take a genius to read a map.
Commercial
I used to love your commercials for skip the dishes until the latest one where Hamm angrily yells "Brando! throw me the shirt!" to the poor personal attendant that is sweating his balls off in a costume to entertain him at home TV game. Don't like that guy now! He used to be very likable and funny but now, makes you just feel sorry for the other guy... We're Canadians, not mean rude loud mouths :(
Items missing twice in a row.
I ordered for my daughter and I yesterday and they forgot my large fries. I contacted support and they were like "We'll refund your $0.58 back to your card in 3-5 business days" Today I ordered again and they forgot 2 things with my daughter's Happy Meal. I contacted Support again and they kept passing the buck and no one wanted to talk to me. When someone finally answered the chat again it was "we'll refund what was missing" And that was it. End of conversation. I asked if they'd refund the whole order since it was the second time in a row that they screwed up and I left left on read. Never using that [censored] company again.
Account was hacked
My Account was hacked today (Jan 14 2020), I live in Toronto and two orders were submitted for delivering in Montreal.
I spot the incident when the second order was being delivered, contacted support but nothing could be done.
They asked to send an email with details, which I have already done, but looking to previous feedbacks I am kind of hopeless.
I removed my credit card details from the app and changed password, called my bank and cancelled my credit card.
Orders were:
#[protected] - Thai Express
3009 Rue Notre-Dame Ouest, Montréal, QC H4C 1N9, Canada
#[protected] - Pizza St-Henri
4200 Rue Saint-Jacques, Montréal, QC H4C 1J4, Canada
Grubhub
On dec 23 someone hacked my card and used $43 I tried to contact the company and they told me it was my loss keep better track of my card number! Mind u that money was being used for travel during the holidays and for presents I wasnt happy at all! I contacted my bank which told me they couldnt refund it to me that I needed to contact the payee and that was the response I got from them completely ridiculous
payment
We placed an order and the money was taken out of the account (got the email confirming it) but there was no history of the order being placed. Chat helpline DID NOT HELP and said that there was no history of the payment being taken, we did send them the email we got and they still didn't help. We had to place ANOTHER ORDER and did not get reimbursed, so we had to pay twice.
Food not delivered, driver did not follow instructions
On December 19, 2019 I ordered KFC (dewdney location), and I was following the tracker that the website provides. I was working in the Brandt Centre and put in the "instructions for driver" section 'deliver to west entrance, doors facing lewvan drive'. The map said the driver was here and I went to the curb to meet the driver like I said when I placed the order and after 30 mins the skip screen went back to re-order. I called the restaurant and they gave me the number to call to fix the situation and I got a busy signal for 6 times trying to call. I called the restaurant back and even they could not get through on that number. I do not know where my food is. authorization # 006912, transaction # [protected], confirmation #5917. The KFC person I had talked to is getting their own driver to drop off my food.
refund
This morning I ordered from A n W and they put my tea in the bag along with my order . They didn't inform the driver that they put a tea in the bag. Long story short the tea spilled all over the food and the driver just told me to call to complain to customer service for his mess. Then I received a refund for only half of the order. Now I place an order with the credit that I received and I noticed the order says I have to pick up the new order. There's no section to cancel the order so I contacted skip help and there trying to tell me I can only go pick up the food or I'm going to lose what I paid. So twice in one day I've been robbed by skip. No money and no food. I want my money back and a manager to call me back
my entire order
I placed an order on December 4, 2019.
My order never arrived. I used the live chat 3 times and kept getting disconnected. This was very frustrating. I also emailed a few times to notify Skip the dishes of the occurrence and request a full refund. I'm attaching a photo of the order confirmation. I look forward to a prompt reply.
I also have photos of a partial conversation I was having the day the order was placed rearing a full refund. If this is needed I can submit these photos as well.
food delivery
I just had the worst experience using the skip app. I ordered for lunch and the delivery guy called me as shown on attached image. He called me at 11:36 am and said he was at the back door as per delivery instructions.
I was on the phone with him while walking downstairs and the call dropped. I called him back at 11:37 am and the line wasn't connecting and he wasn't there. I called a couple of times and had to reach out through chat. The chat rep was very unhelpful and insisted the driver tried to reach me when in fact I was the one trying to reach him and the line wasn't connecting. I tried calling him back just a minute after we spoke but to no avail. Anyway he wasn't at my house, I didn't get my food and skip the dishes is refusing to refund my money.
SkipTheDishes Reviews 0
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Overview of SkipTheDishes complaint handling
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SkipTheDishes Contacts
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SkipTheDishes emailshelp@skipthedishes.com100%Confidence score: 100%Supportsupport@skipthedishes.ca100%Confidence score: 100%Supportmedia@skipthedishes.com95%Confidence score: 95%communicationcouriers@skipthedishes.com86%Confidence score: 86%support@skipthedishes.com85%Confidence score: 85%supportinfo@skipthedishes.com83%Confidence score: 83%support
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SkipTheDishes address136 Market Ave, Winnipeg, Manitoba, R3B0P4, Canada
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJan 13, 2025
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Honestly use uber eats, They are way better and Anyone associated with slip does not get my business Just a heads up that I am not the only one