SkipTheDishes
Reviews and Complaints

Two weeks ago SKIP suspended my account and my wife's account the same day. Why? We were using, for the previous 14 months, a shared husband/wife bank account.

Then when I put a different bank account on, they flipped the error to inactivity for over 190 days... but I go multiple evenings every week! And can prove it on my earnings.

Now it is 15 days and still no support from SKIP.

A very terrible company.

Ordered through their app.

Over an hour passed by and I see still the order was not accepted or even a driver located yet with 25 min estimation time still remaining.

I decided to Cancel the order.

Usually Skip will offer you credits or charge back on card.

This time they didn't ask, and they proceeded to give me credits. I told them no Id like it charged back on the card and they proceeded to tell me it takes 10 days and if that's OK.

It takes less than 24 hours so I said that its ok.

I never recieved any response back for a bit and checked my account to notice they gave me back credits.

After saying something and waiting for a bit they finally acknowledged me and asked for the second time if the 10 day waiting period would be ok.

At this point I was just being antagonized.

Customers shouldnt be antagonized.

They proceeded to tell me there was a problem with the chat and they couldnt see my messages.

I find that hard to believe as it's not my first time being antagonized by their employees.

I was never offered anything for wasting my time and I asked for a supervisor or manager and they never contacted me.

This is a complaint for there to be more oversight on places like these, they treat their customers like dogs.

Placed order at McDonald's store #4559

Trans# 79GpL61V75

Delivery# 66507

Did not receive McNuggets order

Cost 12.19

Date of order Sept.7/ 2022

Requesting refund.

my son's girlfriend ordered food around midnight and the driver speed into my driveway and hocked the horn and peeled out! I was sound asleep and I jumped out of my bed it scared the hell out of me! my heart was racing, I was not able to go back to sleep! It truly sounded like there was a accident in my driveway, I thought maybe it was one of my kids! This is NOT ACCEPTABLE!

MY ADDRESS IS: 5936 Bear Hill Road, Victoria B.C. order #[protected]

I had just finished chemo and really need my rest! not anymore stress!

We ordered from McDonalds 12.46 am Sunday morning store #29715 transaction#79GPL4BHPB Delivery33521 The order total was 28.76 .A neighbour came to me at 11.45 am and asked if we ordered Mc Donalds last night because there is a bag sitting on Our 96 year old neighbours front door and they knew She would not order . So needless to say everything is garbage now .What can we do about this Thank You I dont feel i should pay for nothing. My address number is clearly visible and all outdoor lights were on. Thanks

Ordered around 5 pm

My order approved after checkout

In tracking I saw driver on way to restaurant

Next thing I get a message saying order cancelled and no delivery until Mon (WTH?)

I checked and $39 has come out my account

I checked my skip account and it showed a Credit of $40 - does this mean I can order something else? I don’t have the $39/40 in my account so I need to know what I already paid will used towards some other food

Elizabeth [protected]

Please advise asap

The worse food delivery service ever. I have given this company a try more times then I should have, and it has rarely been even a passably good service. The food is more often then not delivered to the wrong address. And when it has been delivered it has been an extremely long weight, more then 1hr up to 2hrs 15 mins late. Then also they don't often ring the doorbell to let me know it's arrived. My food has arrived on a few occasions looking as if it has been dropped, food falling out on the ground and my drinks spilled. Refund isn't giving as they say if requested it too many times. I will never use this service again and I'm going to be sure to not only not recommend it but to file as many official complaints as possible. SKIP IS BEYOND TERRIBLE.

I ordered a meal from McDonald's via Skip The Dishes (STD) on August 28, 2002 at 6.29PM. The tracking system on STD's website showed that the delivery driver was at my door about 15 or 20 minutes later. I waited at the door of my apartment for the driver as people in the building frequently let delivery drivers in.

In the meantime, the delivery driver did NOT call me to announce his arrival, nor use the buzzer panel to have me let him in the building. After waiting about five to seven minutes, I went down to the lobby to check to see if the driver was there or if my order had been left in the lobby or the entrance area where the buzzer panel is located. The driver wasn't there, and neither was my order.

I complained to STD support. They were slow to respond and wanted me to wait for their internal team to investigate the matter. Meanwhile, I'm hungry and have no food. Then they wanted to credit my account and reorder through the same McDonald's and have the same delivery driver deliver the food.

The support technician stated they contacted the driver to find out why my food hadn't been delivered but couldn't reach him.

I told the support agent I wasn't interested in having the driver deliver cold food. I also stated I wanted a refund. Support tech agreed to refund my money but warned me I would have to wait 10 days for the money to show up in my bank account. Nice. So STD gets to sit on my money and earn interest on it.

Hi team,

I had registered for skip the dishes as a driver 17th August.

As I was new to the place and did not the policy, I registered in a different location from my home as it was only half an hour away and I thought I'd commute to the location.

Upon purchasing the thermal bag and paying for background check they denied as there I'd address discrepancy from my home and delivering location.

As soon as I received this message on Aug 17th 2022, I sent a mail to the team asking for a refund and not to process my bag request.

Bag got delivered last Friday, I'm not sure why I need the bag when I'm not working for the company.

Bag delivered from Amazon,when Amazon itself has a return and refund policy in place I'm not sure what's the challenge here.

My spouse who is a student paid for this and we request you to please help in refunding the amount back.

We can send back the bag as we haven't opened at all.

Please help.

On Friday August 12 2022 I placed an order to Wine Rack of 16 Growers cans to 3160 Wildwood . I received the text that courier was on way but never received my order or got a call they were at the apartment. On the ground level next to front door so could see if someone came to the door. I checked all entrances for order but was not received. I was just looking over my banking and had seen I was charged 71 and change for order that was not received. I figured the driver didn't make it or couldn't find the apartment so left.

Contact the skipdishes chat and the guy said because it's been over 48 hours he can do nothing.

Amanda Armstrong

[protected]

Hi,

My cibc bank card was used in 2021 in the month of april, may and june. Someone used my bank card information and charged over $2000.00 in skip the dishes. I have contacted cibc bank several times and no body will help me with this. I stayed at the big 6 motel in sannich bc and can only think that is were my bank card was comprimised but my bank will not even look into this.

The order was about 2 hour lates. I couldn't cancel. I couldn't contact anybody. August 12, 2022 at 4:30PM. I contacted the restaurant (Hanabi) after I noticed the app's time update wasn't moving. They said the order had been ready since 5:20 and that there was no driver. I said I would get it myself. I went to the restaurant at 6PM to get it. When I got there they said that the driver came so they gave him the order. The driver made another stop before mine so I got the order at 6:30PM. This is unacceptable and I want a refund. Not only was the food obviously cold but skip the dishes lied about the estimated time it would take. They should not be in business.

Young east Indian woman ignored me when I asked her if she was supposed to be parked in a handicap spot at St Louis restaurant at 6485 Mississauga road, Friday August 12th at 5:50 p.m. . When I asked her to move her vehicle she swore at me in front of customers inside of the restaurant. she then drove off when the management asked her to move her vehicle.

I have a photo of her vehicle parked in the handicap spot along with her license plate information.

My name is Andrew Hawboldt

4512-39 Ave, Leduc, Ab T9E 4Y7

[protected]

Someone has been using my TD Access Card ending in #3668 to pay for meals using funds from my account. This card has now cancelled. This activity has been reported to the TD Bank Fraud Dept.

Here are the list of transactions om my TD Acciunt.

Aug 8 $ 23.88

Aug 9 $ 17.25

Aug 9 $ 59.67

Aug 10 $ 38.97

Total $139.77

Please arrange to have these funds refunded asap. I am a senior on a fixed income and my resources are limited. I don't know how this person got a hold of my number. I am very careful. I am not a customer of Skipthedishes.

Thanh you. I await your reply.

Andrew Hawboldt

I placed an order through Skip on August 5th for the office. I was tracking the order and it said the driver was 4 minutes away. Approximately 5 minutes after that I was notified that the delivery had been made. This would not be a problem but for the fact that no one came into the office to drop off food. I went outside and found it on the cement sidewalk approximately 3 feet away from our door. Our office is located in a plaza where there is a lot of foot traffic and anyone could have walked by and picked up our order. If the driver was reluctant to enter the office, a call advising that it was outside would have been the correct thing to do. Additionally, we have double entry, so even if he went through the first set of doors, I would have seen him and he could have left it in the vestibule. Instead, it was just left on a dirty sidewalk.

I have had non delivery of orders here at the office before and it makes me wonder if the person who "delivered" the food did the same thing and just left it outside.

This is not acceptable by any standards.

I have never used Skip the Dishes but for some reason you have my credit card number in your system. I live 1 hour out of town and no-one is going to deliver Skip the dishes out to me. I have contacted my credit card company and they reversed the first 2 charges that I found on my statement. Now I have several more charges July 30 for 54.20, July 31 for 67.58 Aug 1 for 62.64, Aug 2 for 40.04. None of these charges are mine and I would like to know how to stop your company from charging my credit card in error or worse yet fraudulently.

Hello,

I would like to file a complaint about charges on my credit card from you. July 7th, $89.15; July 8th, $77.38; July 9th,$55.88; July 11th,55.97;July 13th, $93.50; July 15th, $84.31; and July 17th, $67.52. Please take these charges off. I have never ordered from your company, never heard of it before. My phone number is [protected]. Thanks.

Connie Wood

On my BMO account, 2 debit items on July 29/22 for the amount of $41.79 and $27.71 were posted. The items are 'pending'. BMO rep advised me to call you directly since they are not posted to my account yet. BMO cannot do anything at this time. Please help investigate and rectify the error. Thank you.

Angela Feng

[protected]@yahoo.com

[protected]

On the skip tracker - Order was placed at 7:01. it showed the courier collected the order at 7:35 and it is now 7:55 and the car is still at the restaurant location. The restaurant is 30 seconds from my house (on the same street). I have screen shots that would love to send. The order changed to being ordered at 7:57. We got a call from the restaurant at 7:58 apologizing about the lateness of the order. They said we will get a 15% discount next time we order from them. No coupon, nothing on our skip account. Not impressed. Order #[protected]

On Sun. July 17/22 I ordered a sub from Subway. The order was filled at the Armview Subway. After the delivery man left there with my order it was later than it should have been for him to deliver my order. I received a phone call from the driver saying he couldn't find me. He was actually just a 2 min. drive from me. I gave him directions while he kept saying his computer was telling him he was already there. He was actually at a Pharmacy. Then he told me if he couldn't find me I would get my money back. I told him I wanted the sub as it was my supper. To make a long story shorter, I never saw or heard from him again. I did not get my order but, I was charged for it on my credit card. This is the fourth time I have written a complaint but nothing has changed, not even to receive a notification that you received the complaint. I then used one of your competitors delivery services and received my sub. However, there was an error on my charge card from them as well. However, when I contacted them, they answered right away and worked with me until they were able to correct the matter. I hope you will be as professional in righting this error. Sincerely, Heather Nickerson [protected]@bellaliant.net